1. Xfinity

    1. Xfinity

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    Tinley Park, IL

    Updated 2 months ago

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    Rick B.

    So Xfinity and Comcast are easy to dislike - after all we usually only call on them when we are having a problem...and then, of course, they don't fix it fast enough. Now I'll be the first one to say I have had my concerns with Comcast but on balance I think they do an ok job with a difficult service. This review has to do with returning my daughter's equipment. My daughter went to college in another city and I was not able to return her equipment there. So I brought it home and looked for a place to return the equipment - she had already canceled the service. Anyway, after a tough time finding a store, I came across the Tinley Park storefront and they could not have been more helpful. They took the equipment, called up her service number, and checked in the return. The return took all of 60 seconds, and this franchise used all the common Covid-19 safety precautions. Like this outlet and would not hesitate to return.

    Still open with customers waiting outside...

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    Xfinity

    Xfinity

    1.0
    (1 review)

    I was promised the dismissal of my overcharges in the amount of 60 and 80 dollars (two billing…read morecycles) in exchange for a plan upgrade to unlimited to avoid overages in the future. I have screenshots and video recording of the live agent chat with Vijay (as you're not able to speak with live representatives). I have spent countless hours, over 6, cried and experienced immense frustration due to follow-up regarding this as my modem for my new plan was delivered but my bill did not reflect what was promised. When following up, a chat agent purposely disconnected the chat because they didn't care to speak to me. The next one kept repeating things that wasn't the concern at the time such as what I currently owe on my bill, how I can make a payment, etc to cause frustration and confusion to avoid reaching a solution regarding the matter. I have where it was repeated 5 times, before and after, the signed change in plan where it is promised my overcharges would be dismissed. They acknowledge this was said, stated they'd contact Vijay but that they can't uphold the agreement but would like to help me set up my new equipment for my plan. They acknowledged the distress this situation had caused me, how I was a valued customer of over 7+ years but that they could only offer me a 60 dollar remediation and asked me to agree. Due to numerous statements stating plural "overcharges" and confirmation of 60 and 80 dollars in total, I refused to agree to such an agreement. They directed me to call: 1-888-565-4329 to discuss things further as they only had so much they could within their limits. After calling and being redirected to over 4 different people at this number at 11p at night, they told me all they would be doing is the ticket#: ECM0018044776 and to call back in a few hours to see if they'd move forward with forgiving the other 80 dollar charge. They purposely told me they'd forgive the overcharges to secure the upsale of their products under false pretenses. I have reported this to the BBB. Blatantly fraudulent.

    From the owner: We are open and here to serve you! curbside available, call set up your account and pick up at the…read morecurb or have the equipment shipped directly to you. special holiday offers! internet 100mbps $35, 400mbps $50, Internet and TV $80 with $100 visa card. call today! 708-990-3344

    Xfinity - televisionserviceproviders - Updated July 2026

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