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    Services - ON-Q Inc.

    Home theater calibration

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    3 years ago

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    Just Service

    Just Service

    1.5
    (123 reviews)

    i am surprised to see many negative reviews of this company…read more i am in California, and i looked around the innernet for a place that could fix my old dvd recorder/player. i finally found "Just Service". i printed and filled out the online repair form, boxed up the unit, and sent it in. within a week, i received a phone call: "good news - parts are available, we can have it fixed by the end of the day". boom. done. no chit-chat, no trying to sell something i don't need, no ridicule, no nothing! the guy on the phone just told me how much to pay (which was reasonable) and they'd ship as soon as they receive payment. i received the recorder/player within maybe a week....and it has played and recorded as if it was new ever since. i am very satisfied with their repair and prompt service. i wouldn't hesitate to send something else that might need repair in the future. it seems there aren't a lot of electronics repair places around these days..... i was a little surprised that they used phone calls instead of email, and they requested an actual check/money order instead of paypal, (or another online payment method), but that certainly doesn't detract from the thorough & speedy work they did.

    Brought in a Tascam Model 16 that wasn't connecting via USB to my computer or any other USB device…read more I sent them an email and didn't get an initial response, which is fine I thought why not just bring it by and drop it off. They are by appointment only for drop-offs and are VERY aggressive about nobody entering the premise. I didn't need them to look at it that day, I just wanted to drop it off. I get they are by appointment only, but were very rude when I asked if I could just drop it off. The technician agreed to take it in and asked what was wrong with it. Told him the it wasn't registering as a USB device. He told me that since it was a digital issue it'd be at least $200-$300 which seemed weird since he hadn't even looked at it yet. I suggested it might just be the USB jack or corresponding PCB, he acted like that was a stupid suggestion. Charged me $100 (cash only, also sketchy) for a bench fee/diagnostics. It wasn't until after I left that I started reading other alarming reviews and decided I didn't want them to go through with any work. The proper way technicians work is they call you with a work estimate before starting any repairs. Instead, I emailed to tell them not to worry about doing any work, and I'd just eat the $100. They said that the technician already started repairs, which again I never approved or received any quote/estimate. I called and emailed multiple times demanding an invoice, and never received anything. The next week they tell me to come pick it up. I show up to find that the technician said it's "unserviceable" that an IC was fried. So, no, they technician did not start on any repairs, that was a lie. At this point I'm just glad to have my mixer back before they could do any damage or charge a crazy repair fee without my approval. Suspicious that their technician didn't know what he was talking about, I took it to Deltronics on Grand Ave. They charged me $75 for a bench fee, a week later told me it was in fact the USB port (like I suggested) and charged me a total of $130 to repair it. Just got it back and works just like new. I posted this same review to google reviews, and they claimed that I'm some kind of bot asking them for money to remove the review. I am in fact not a bot but just a person irritated by their bad service.

    ON-Q Inc. - hometheatreinstallation - Updated August 2026

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