Excellent care. Nice staff. Very knowledgeable and skilled to handle sensitive medical procedures. I highly recommend Dr. Ren for pain mgmt. read more

I should have listened to the Yelp reviews. I've always believed that you can learn a lot about a doctor by observing their staff. That should have have been my first red flag with Dr. Ren. Her staff were curt and disgruntled from the get-go. On the day of my consult, Dr. Ren was an hour late. I understand that things can run behind, but this was a morning appointment. Furthermore, none of her staff bothered to let me know she was running so far behind. She didn't even apologize or thank me for waiting when I finally saw her. Later on I would learn that she billed my insurance for an hour of face to face time, when in reality I only spent a total of 20-25 min with her and her nurse. The consult itself was pretty good - Dr. Ren explained everything pretty thoroughly. The injection procedure a few weeks later also went well. However, when the injection failed to provide relief, I reached out to Dr. Ren twice for her advice but failed to receive a response. On the third attempt, her cranky staff told me I would not be able to discuss next steps with Dr. Ren until my three month follow up. Say what?? Thinking that was a misunderstanding, I reached out to Dr. Ren again. No response. I tried a fifth time. I received a response from her nurse, telling me that I had to fax in my pain report, which I had already done. I asked a sixth time to speak to Dr. Ren about my options. My referring doctor's office even tried to intervene to get a response. I tried again for the seventh time. Then eighth. At that point, I was done with Dr. Ren's disrespectful BS. Just as I was making an appointment with a new doc, her nurse called in response to my first message. She made up a story about why they hadn't responded to my messages - claiming that they didn't receive them all until that very morning. ?? That was a lie because we had previously discussed the content of these messages. In sum, I ended up making an appointment with the chief of orthopedic surgery, having surgery, and recovering from surgery all within the time that Dr. Ren's office wanted me to wait to ask follow up questions. Lesson learned. DO NOT GO TO DR. REN! read more

This review is based on my first visit and I'll follow up once my treatment is complete. I found Dr. Ren's bedside manner to be outstanding and very excited to treat me as well as her staff. She is very direct and to the point which might take people off guard but if you know that ahead of time then you know what to expect. I have to admit the majority of her reviews had me concerned. I was already under treatment of physical therapists so I asked them directly and they assured me of her capabilities as a doctor. She also seemed genuinely concerned about my physical ailments. Again I'll follow later but if you have know what you're in for then you can be prepared. read more

1. Waited for more than an hour in the morning! 2. Emailed her for follow-up questions and got a very generic answer after 1 week. 3. Do not feel she is in my best interest for treatment plans. read more

I was referred to Physical Medicine section of the Polyclinic and I randomly was given to Dr. Ren. I really liked her, she was empathetic and actually thought I was in more pain than I was (I guess I'm tough). My only gripe is that on the 1st visit I had to wait a LONG time past my appt time, and I wish one of her staff would have come in and told me why I was waiting so long. Other than that I found her staff helpful, and kind, same as her. read more

In completely unbearable pain they did the injection told me I should see results in 3 to 6 days the first two days it was a relief that I don't have to wake up in the morning screaming in pain with all the pain in my body then I started feeling a little pain coming back in my arms then the fourth day the pain came back and 100% full force in the fifth day now it's 200% to the point that I am screaming and spooking The Neighbors. I try to get ahold of her and she's on vacation and the nurse says that's well it's not really 3 to 6 days it's 12 days for results !12 days I can't be screaming every day for 12 days, this was not adequately described. If they can actually turn around and fix me up to be better then I will change the ratings of course but for now this is horrible and to top it off she tried to blame it on my acupuncturist for the reason that my condition has occurred even though I Google that I can't find any incidents when acupuncture will read to a humongous arthritis pain that causes you to scream because you feel like a vice grip is wrecking your arms total BS read more

I continue to be amazed by the occasionally very bad reviews for the physicians that I see regularly at Polyclinic. They sound nothing like the people I interact with there, particularly the staff--I can't remember a single rude person on staff! Quite the opposite--the entire place is very well run with great labs and imaging and friendly, helpful people. Dr. Ren saw me on time; her staff was friendly and helpful, from the registration desk to the nurse to the check-out clerk. Dr. Ren herself was attentive, interested, and very helpful in showing me the MRI and explaining the four steps of potential therapy. She recommended the most conservative first and I will be doing that with a particular devotion to the process (PT) because of her in-depth explanation of what was going on with my neck. read more

Dr .Ren is a champion doctor who is trained in both Western and Eastern medicine, though only practiced Western at the Poly Clinic. She is empathetic and a skilled clinician who is generous with her time and listens carefully. In providing care, she takes into consideration the needs and personal beliefs of her patient and her medical knowledge. I highly recommend her! read more

Dr Ren provides a solid experience. She thoughtfully explained my L3/L4/L5 issues and established a treatment plan with PT, core exercises and the occasional injection. She is knowledgable and kind, demonstrating compassion but also firm about patient responsibility to exercise, PT, build core muscles etc. She does a great job of balancing modern medicine and a wholistic approach to healing. This practice field is rife with whiners, pain pill addicts et al so I give her credit for maintaining such a steady approach with an even keel. Also, she does not see patients on weekends and never has in the past, as I inquired for a sat/sun appointment. So I'm not sure what that other slag review was all about, I think they reviewed the wrong doc. read more

First my ESI procedure needed to be rescheduled to the following week because the staff there "forgot" to send it to my insurance company for pre-authorization. When I asked how long that would take, they replied that it would be about a week before they would hear back (keep in mind that I'm still in pain this entire time and had to wait another week). Some friends and relatives that work in the medical/insurance field told me that it does not take that long to get pre-authorized for that procedure. At most 2 days and in some cases they can call over and have it approved the same day. It all depends on how much you advocate/care about your patient's needs. There seemed to be no urgency on their part. When the day for my procedure finally arrived, I was optimistic. The MA checking me in said that Dr. Ren does these all the time and has another dozen or so patients lined up after me. When I laid down on the table, the RN was going over some pre-procedural notes and said that "O.K., we are injecting your right side of your back", to which the surgical tech and I yelled out "No, it's the left side". The RN looked at her computer screen closer and told us that she had the incorrect patient chart up. I glad they have these pre-procedural checks to catch any mistakes. So after everything was verified correctly this time, Dr. Ren proceeded with the local anesthetic injection. It burned as expected (I've had this procedure done many years ago and knew what should be normal in regards to pain and recovery) but the pain was fine. I've been told be physical therapist and doctors and nurses that I have a pretty high pain tolerance (which is sometimes not a good thing). Next was the actual steroid medicine injection. She went in at odd angle and proceeded to push the steroid medicine in. I almost jumped off the table. The tech and RN had to hold me down and told me to breath. Dr. Ren said she must have hit to correct spot since I could feel the pain running down my leg like it was on fire/electrocuted. She said she was only half done and told me it would be another 10 seconds before she was done. Frankly, that was probably one of the worst pains I've felt in my life. After it was all said and done, they instructed me on how to walk out of the room since my entire left leg was numb. As they passed me off to the discharge/recovery RN, they laughed about how they gave me a couple of good zingers. I thought this to be not professional and caring of their patients. I was told to monitor my progress, since it would take about 2-3 days for the steroid to be fully absorbed and have a more lasting effect. After 2 hours, I could feel my leg again and the pain started to slowly return. After 2-3 days, no improvement. After 1 week, 2 weeks, still no improvement. The pain was like before I had the injection. I went to see another Back specialist and they reviewed my MRI and said that my injection was given in the wrong disc. Based on the MRI and my symptoms, it should have been the disc above. Don't know if this would of made a difference if Dr. Ren injected me in the disc above instead if the disc below. Dr. Ren said if this didn't work then come back to have a second injection. Which leads me to believe that it is all pretty subjective and that the doctors keep giving injections until one of them "works". Suffice it to say that I will not be going back to see this doctor. There has got to be better doctors and procedures out there that does not require surgery. My hope that for anyone experiencing these types of back pain due to herniated discs, you can find lasting relief. read more

I saw dr ren because she was referred by my primary care. She prescribed me 2 medications which I was allergic to and broke out in a rash. The other I experienced a bad side effect. When I called the office she rudely yelled and told me that it wasn't the medicine. She told me if she is not helping me then don't see her anymore. And she yelled that most people with arthritis don't take any medicine. I can't believe she would talk to a patient in this manner that is in so much pain. I canceled all of my future appointments with that horrible woman. read more

I had quite an experience with Dr.Ren Xiangping Pearl. I went in for an exam for back pain. Had a ruptured disk in '93 and it was starting to hurt again. Had an m.r.i. and was told that the vertebrae were touching/ rubbing and causing the pain but that it was the start of them fusing themselves...I think that's what she said... regardless, she recommended a steroid injection to help with the pain. Went in on a Sunday morning for the procedure and went home. Monday morning came and the pain was the same but something else was NOT the same. I think that I have had an erection most every morning since I was in Junior High but not this morning or anytime for over a month! Quite distressing to say the least. I called Dr. Ren's office to ask about this "side effect?" and was told "we didn't cause it". I checked around with all of the medical people I know from my wife who is a Dental Hygienist (see "There's Something About Mary") to my daughter who is the Chief Resident of General Surgery at a Major US Hospital and they all said "Yeah, she missed". I am back to normal...back hurts and able to perform but I believe that the Dr. could have handled it much, much better. Just fess up and admit you screwed up and it will be better in a couple weeks. read more

I heard good things about Dr. Ren, especially from people in the medical field. However, my experience with her did not go well. She had no bedside manner. She was abrupt and talked too quickly for a doctor dealing with a patient in pain. She randomly changed her mind about my diagnosis and never followed through personally when I called the office after an unsuccessful procedure. I was just a number in a factory line of patients needing a nerve root injection. Most disturbing, was her oblivion regarding the specifics of my case while prepped, ready and face down for my ESI procedure. I found her behavior highly unprofessional and inappropriate. I respect doctors, their years of study and specialization. But, Dr. Ren needs to learn how to prepare for her procedures a day ahead and talk to her patients with more patience. read more

I have been a patient of Dr. Ren's for over 3 years. I have received wonderful care. She is an excellent diagnostician and skilled physician. I never feel rushed when I see her. She takes the time to explain my results. I have had numerous spinal injections from other providers but none as great as Dr. Ren. She is right on the mark!!! If I am having problems I can get an appointment without much wait. Her nurse, Catherine is extremely knowledgeable and helpful. I can't say enough about my care and the efficient staff. read more

I went to Dr Ren for neck pain based on a referral from my primary physician. I pretty much dread going to the doctor anyway as it's always so stressful trying to relay what is going on, and hope the doctor listens and thinks strategically about what the problem is and the best course of action. I was also in pretty bad pain that day when I saw her. I went in hopeful, and left crying when she proceeded to scold me (for god knows what....still not sure what I did) and the only advice she gave me other than perscribing pain meds, was to enroll in a Zumba dance course....I'm not kidding. It actually seemed to me that her scolding behaviour escalated as soon as I started tearing up. It was horrible. This was a year ago.....I have been reticent to go back to any doctor since then as it only confirmed my worst fears about physicians. Still in pain and managing the best I can. read more

Avoid this doctor at all cost. I originally read reviews about her on Yelp and thought they just might be from bellyachers but they accurately represent my experiences. She is dismissive of symptoms and real pain, showed no compassion, offered very little in the way of constructive solutions. She actually stated that my posture was the cause of my pain when an MRI and subsequent nerve/muscle testing clearly demonstrated that the cause was from real physical problems. I agree with another reviewer that she has her hand on the door handle and is ready to get out of the room. She does not show any personal concern for a patient as an individual. Another doctor's office told me that her office and staff schedules very few patients during the day and don't go out of their way to help patients who need immediate help. I needed to receive a procedure quickly and both her and her staff refused to make any openings and put me off for two weeks. Another doctor got me in the next day for the same procedure. I purposely created a new Yelp account just to post this review. read more