I have been a client for many years and they have seemed to perform. However, in light of a LOT of negative reviews, and me needing a new BIPAP machine, I decided to call them and ask what the issue was with all the negative reviews. The response was swift and sure. They hung up on me. Apparently they have no response. So, I have determined to select another provider. In terms of C/BIPAP, and other DME, it looks like they are all bad. Wish me luck. I'll need it. read more

Xmed Oxygen & Medical Equipment is an easy to use source for purchasing Recurring Medical Supplies. As a CPAP user I look for a company who understands my needs, keeps track of what I am ordering and proactively reaches out to remind me at a frequency and in a manner that helps me manage my needs . I can order on line or over the phone and they are reliable to ship in a timely fashion. They coordinate with my insurance to ensure coverage is compliant and at a competitive cost . I find this to be of great value helping me to conserve the time I would otherwise I spend doing so. I recommend them! read more

This is one of the names this company has. They are confusing. They are unethical and hardnosed with their billing. their website is very difficult to find. Avoid this company. read more

They call and send emails constantly. I have not ordered anything from them is almost a year. They consistanly sent the wrong supplies and when I sent them back they did not credit medicare. This is a fraud company and harder to get rid of than Charter communications! At least with Charter you can talk to a human but don't get anywhere. I have tried to unsubscribe from emails (impossible) and put the phone number on block but they still get through. My next step is to report them to Medicare fraud division. read more

terrible service. CPAP fails frequently. Xmed requires appointment but seldom sets up same. read more

Taking over a week to call me for my CPAP. When they did call, it rang only for 5 seconds, then they hung up. I did not have the inhuman reaction time required to answer the one-second phone call ring. I called them back only to get in touch with someone who sounded exhausted and overworked. They transferred me to the 'scheduling department', but it went straight to voicemail. I need my CPAP. Sleep-apnea is a dangerous condition. And judging by some of the reviews on Yelp (I highly suggest you all go read those), ya'll aren't exactly on top of taking care of your customers with life-threatening conditions. Dragging your feet over providing a life-saving device to someone is just straight up cruel. read more

Beware of this company and DO NOT SIGN ANYTHING ON THEIR TABLETS. 1st they will overcharge you up front and when the insurance company steps in you have to call them to try and get your money back if they can find your account (which they haven't yet) . When they first deliver your items they say sign the tablet that you "received the order", what they don't tell you and they will not show you on the tablet is that they take your one signature and put it on ALL their forms including Release of Protected Health Information, all Assessment information they DID NOT do, all the instructions your rights your financial responsibilities and a whole bunch more, plus you authorize them and their subsidiaries to use your banking information, to communicate electronically, that you consent to them coming onto your property any time they want, to use SMS messaging (even though you don't have it), that you authorize them to give your information to telemarketers, that you allow all personal information of your life to go to them. This is but a short list of items on numerous documents. Your signature is copied from 1 place and transferred to numerous documents without your knowledge. read more

Xmed is impossible to do business with. Nobody answers phone, and when they finally do they put you on a hold that spirals off into the darkness. Eventually the stupid tune that plays stops playing and you get off. This happens multiple times. The only way to get a live human is to pretend you want to buy something. Them they get on right away. Unfortunately the minute they realize you need service they put you on hold, and the computer takes over. See above. Stay away. They will happily take your money. Then they disappear. read more

I have been on hold a total of 4 hours at every number I can find. I need someone to check out my oxygen concentrator. Never had this problem until company changed hands. MaryRuth Ormsbee ormsbee@sbcglobal.net read more

I would give a 0 if I could. I suggest you read the reviews in dealing with this company, I don't understand why the company is still in business with the horrible service provided. I've been waiting for 4 month s for my "prescribed CPAP" Find another provider if at all possible, save your frustration. I am. read more

WARNING. It has been 3 years and they continue to bill me for my CPAP device, which should have been for only one year initially. They will tell you that it is your last bill and you own it, then start billing you again. All billing is outsourced in India, good luck speaking to an automated script that cannot help you. I called the local and get no where, they just tell you they can't help and then put you on hold. There are other alternatives get your equipment, I highly suggest you research them. read more

They suck, rep kept talking over me, not listening, could care less about my needs. Hung up on me when I asked her to please listen.

I have used them for the last five years. Not by my choice but my doctor. I have had billing issues galore. First the couldn't bill my medical debit card right. Then recently they sent me the wrong gear for my machine and it was $33.00. Then they didn't inventory the equipment I returned to them or tell my insurance company about the mistake. When they reordered the correct gear my insurance didn't give me credit for the turned in supplies and had them charge full price. In addition they hound you incessantly four months before you need or are allowed to resupply. I'll have the doctor transfer my prescription to another supplier. read more

I was referred to them by Dallas Sleep in order to order my CPAP machine supplies. I've been told by Dallas Sleep that they have contacted XMed and sent them my contact info, so I should expect a call within 3 business days. This was confirmed by automatic email from Xmed. After 3 business no one called, but I got another email saying I should call. I tried to call and the best thing I could do was to leave a message. Finally, couple of days after someone called me and asked me what I need. Then she said that they have to cal my insurance to verify I met my $500 deductible (which I did) and they will call me back the very next day to complete my order. Next day no one called, so day after I left a message again. They called back and again said they need to call my insurance to clarify what I should pay. After one hour I got a call from the same lady and was told they are out of network (Bluecross) and don't work with my insurance. In order to get that answer I don't think I had to wait more that 1 week. Terrible response time. read more

**DO NOT USE THIS COMPANY** This company is the worst Medical Supply I have EVER had to deal with. We have been trying for over a month to get a nebulizar for our elderly aunt. We get the excuse- we need this and that- well we get them their this and that and still hear nothing. Call them- oh we need a face to face to know she needs the machine- we get them a face to face- send in the information requested. Hear nothing. Call- we didn't receive this or that. Call Dr back - ok sending today. Hear nothing. Call- we have approved and will get to you in a couple days. A week later still nothing. Went back to Dr AND WHILE IN HIS OFFICE- I call them to see exactly what they need and the fax number to be sure everything is correct. Dr says we have sent this twice but will send it again now. This was 3 days ago and still nothing. Just called them and was told 'We didn't receive anything'. I said delete our account and we will find a new company. Click. DO NOT USE THIS HORRIBLE HORRIBLE COMPANY read more

If you don't want this company because I use to get 12 little tanks of oxygen now I only get 6 and they tell me unless I can come pick up the bottles I can't breath but every 3 months mind you I went from 12 tanks to 6 and I beg for them to bring my oxygen all the time I don't drive and I can't walk so does this tell you what evil is in this place please look for someone else don't put your self through the nights you can't breath I guess they can breath they don't understand how stressful it is God bless read more

Only went because it was suggested by my insurance company for cpap equipment and the location was very convenient for me. This would be ongoing business. I considered my first encounters with the "respiratory therapist" decent. She was a bit gruff, but professional enough. My most recent experience was very negative when trying to return an unopened item within the return policy. On the phone it was no problem, but in person it took several rounds ... 'let me check', 'let me ask the manager', each time she returned with an unacceptable answer about how my ins. had already been run. Finally, I politely asked for the manager, she stormed off, the manager returned, and he very nicely told me there was no problem and that she was "confused". I have no idea what happened, but I left confused and thinking I need to find another place to buy from. read more

I would give them zero if I could. They are happy to take your money but will not answer the phone in any department and still have not sent the machine that my dr ordered 6 weeks ago and I paid for over a week ago. Horrible, horrible customer service. AVOID AT ALL COSTS! read more

They sent the wrong walker and when I told them to come get it and cancel the order, we'll buy one from Costco, they said we have to drive 21 miles to return the wrong one to their store. Really? read more

This place should have zero stars. They called me to arrange pick up of my father's wheelchair after he passed away. Made two separate appointments with 6-hour windows to show up and no-showed both times. Then sent us a letter saying they were going to bill us for the wheelchair because we haven't returned it. When I call to try and straighten things out, I'm repeatedly told whose fault it ISN'T, And my only option is to leave yet another voicemail for the guy who hasn't called me back. One person cut me off and transferred me mid-sentence. No one is interested in being helpful or rectifying a problem THEY created. read more

These people should not be in the durable medical equipment business. They are painfully unresponsive and live to point the finger elsewhere. A bright note is that when they did show up, the delivery guy was friendly, knowledgeable and expedient. Kudos to the delivery team! read more

Xmed phone team is the worst, most unprofessional, inexperienced customer service group ever encountered. They will tell you something different every time you call, and do not follow through on promises made. Buyer Beware read more

I would not recommend them. They sent me a package after claiming my doctor had approved it and it was covered by insurance. Both turned out to be false. Now they want $200. The product didn't help at all and I'm trying to return it. Just a big scam and hassle. read more

I was prescribed an oxygen machine on the 4 of February. As of the 25 of February I still don't have it and my insurance has no information about my doctor prescribing it. When I would call them they would be to busy to help me. Went to a different medical equipment place for my needs. Not friendly staff. read more

I would absolutely NOT RECOMMEND this company. I have had an endless amount of billing problems. I have tried calling several times, and have tried to ask to speak to a supervisor and I am unable to get through. No one can explain to me what my total balance is. Every person I've talked to gives me a different answer, and I have paid over $500. My next step is to go physically to the office, I have also filed a BBB complaint. read more

I JUST WISH I COULD GIVE ZERO STARS!!! AVOID THESE PEOPLE AT ALL COSTS!! Worst customer service ever! I bought a wheelchair for my elderly father on January 6, 2016. By February 15, 2016, one of the brakes was loose to the point that it did not hold the chair. I called to see about getting it fixed. They wanted $75 dollars for a house call. I asked about bringing the chair in...still $75. The supervisor I spoke to was very rude and unfortunately, I was rude back. This is a major safety issue in less than 2 months of purchasing the chair. The chair was obviously was not assembled properly. They should be liable. read more

I visited X Med today to purchase replacement masks for my CPAP. The personnel could not have been more pleasant and helpful. They were fast, knowledgeable, and friendly. I would encourage disappointed customers from the past to give the company another try. read more

XMED has been my supplier of CPAP supplies for many years. With a doctor's prescription, the respiratory tech adjusted the machine's airflow in less than 10 minutes. That was fast service. I was surprised to see ROWS and ROWS of manual and electric lift chairs. XMED can add massage and heat to any chair. Choose vinyl, fabric, or leather to match your decor and budget. I've had shoulder surgery, and used an electric lift chair to sleep and rise to standing position. The building looks shabby on the outside, but is loaded with all kinds of medical aids on the inside. Mary Ray age 72 Frisco, TX read more

No, No, No, No. Also having issues with the billing department. I received past due statements last week for an amount I paid more than a month ago. I spoke to someone in billing and they said they have a new company doing the billing and apologized. However, today I received a ROBO call threatening me with collections on an even different, and higher, amount. Since I haven't received any open invoices, it would be hard to pay them anything. Secondly it the "rental" scam they are trying to pull. When I asked about an amount on the invoice I was told it was the monthly CPAP rental. Since I haven't signed any kind of rental agreement, I was concerned. A typical rental agreement includes the item leased, the parties to the lease, the term of the lease and the payment amounts. All Xmed can produce is a delivery receipt itemizing the machine and parts being left when the technician fitted me with the unit. Apparently she was supposed to explain the whole rental part but didn't. The person that set up the appointment was also supposed to explain the rental. No one did and no one can tell me how long the rental is for. The only reason I am using this company is that it is where my doctor sent my paperwork. I see him in two weeks for follow up and will ask that my paperwork be moved to another firm. This company is full of uniformed, untrained and unprofessional staff that have lots of excuses why people aren't performing but no plan to fix anything. Just telling me that's the way it is, isn't helpful. Can't wait to rid myself of this company. read more

Tried calling their billing department this morning about the incorrect bill I received yesterday. When I tried to connect to the Billing Department all I got was music. Tried calling Customer Service and got someone's voicemail indicating they were on another call. Left a message and asked to be called. Have not received a callback yet. Tried to go online to see if I could resolve the problem. Got a message there was a problem with their security certificate - tried to connect anyway and got message "this page cannot be displayed." read more

I have read all of the other reviews, including the reviews that are not currently recommended. They are all very much like my experience with the company. I switched to this company after problems with the company I had been using. This company proved to be worse than my prior one and I'm trying to find an honest and reliable supplier at this time. My doctor's office tells me that they are all the same way, but I hope to find one that I can depend on. read more

My 92 year old mother, a stroke victim who is wheelchair bound, Bonnie G., had a 18 inch wheelchair delivered by Xmed prior to leaving the nursing home and moving to a 24/7 assisted living facility. The wheelchair gel cushions ordered by the doctor for the chair were mailed to the assisted living a few days after her arrival. After 2 days in the assisted living facility, it became clear that the 18 inch wheelchair needed to be more narrow to fit through bathroom doorways. Xmed was called, they were very helpful and suggested and ordered a replacement 16" wheelchair. They said they had to special order the 16"gel cushions for the new wheelchair and would have them mailed to Mom as they had done previously with the 18" cushions. The 16 " wheelchair was delivered on May 11, 2018. . He said he would come back and pick up the 18" wheelchair, the 18" gel cushions and the footrests on the following Monday, May 14th. He didn't come on Monday, I called Xmed, they said the drivers were all busy, it would be picked up Tuesday, May 15th and yes, they would special order the gel cushions and have them mailed to my mom at the assisted living facility. The 18" wheelchair, 2 gel cushions (still sealed in the postal boxes) and the footrests were picked up from the assisted living facility on the morning of the 15th by the Xmed driver as attested to by the staff at the assisted living facility. On May 21, I called Xmed to check on the gel cushions, to see when they were ordered and to ask if they could give me an estimate of when the cushions might reach the assisted living. I was told that they hadn't been ordered due to the fact that documentation of the returned 18" cushions had not been done and that someone would have to talk to the driver to see where they had been put or locate them in the warehouse before the new ones could be ordered. I explained that my mother really needed the cushions and asked to speak to the manager. I was connected to his voicemail and I left a message, explaining again that my mom really needed the cushions and that she was having to continue to sit uncomfortably in the wheelchair for many hours with no cushions because someone didn't account for the returned cushions in inventory. I asked him to call me back so we could discuss a solution. I called back today, May 22, asked the customer rep if the driver had been contacted, she said no but maybe someone would talk with him today. The manager has yet to call me back and when I asked what the plan was to get this resolved, the rep didn't know. I asked who else I could talk to but she said the manager was the only person. I have sent in a BBB complaint. Due to poor customer service and poor communication, I would not recommend this company. read more