Started off being an enjoyable experience until we went to check out. The girl working there was…read morenot only miserable, when it came to asking about the price of a balloon bouquet she was extremely rude and wouldn't walk halfway down the register to check the price. I had to send my son to go check. She was cold and unresponsive and should not be working customer service. I'll remember to order off Amazon next time.

So my lady and I walk into party city today 7/24/19. We were shopping for multiple parties. RJ came…read moreright over and helped us find everything we needed, and with a smile!!!! I on accidentally dropped my ice coffee which exploded all over the floor. RJ went and cleaned it up and wouldn't let me help him, no matter how much I tried. The absolute least I could do is leave a great review for an awesome employee. Party city or any company would be thankful to have someone like him working g there. Kudos to RJ big thanks

Great service! Niece's birthday is this weekend. Sadly due to COVID-19 can visit. I used their…read morecontact us form and received a call the same day. Deb was very helpful and upfront about the minimum for delivery and the delivery charge. She created a wonderful balloon bouquet of unicorns. She loved it. I also asked them to make a smaller bouquet for her 3 yr old brother. Her parents said the delivery guy made sure they knew who the balloons were from.

Was SO HELPFUL over the phone picking out a bunch of balloons for a 71 year old's birthday. We…read morecan't be together, so sending a bunch of balloons and a birthday boy hat for a family zoom really made all of our day. Reasonably priced, and local delivery!

This place is awesome. Here are a few pictures of the latest party decorated by Tammy and Janice.read more

Let me start by saying the girls in this place are so amazing and they make your party magical!! As…read morefor the price she works with your budget! They are the one you need to see for all your party needs believe me you will be very happy!!!!

What a nice boy he gave me a free bag of Halloween candy because I thought my order contained five…read morepezz but it was just one what a nice boy anyway if you're reading this reply with your Snapchat and or Instagram let's be friends (or more) Happy Halloween!! Update by the way I really needed this because I had a full cauldron that I had to fill and this fills it perfectly and my horse borders are going to be so happy when I give them their Halloween candy and sell them the halters because my margins were getting really low because I've been spending so much on candy and other things so thank you so much maybe I can actually make money on the horse halters I sell!

I've always had good luck with these people. I'll stay with them. Going there again tonight…read more Neil

Great selection of party good but the customer service is horrible. People doing other work while…read morethe lines get longer and longer, I heard one say softly, they will just have to wait!

This is a pretty great party city. This chain of stores is slowly dying and it is nice to have one…read moreto visit still as I throw monthly events and am always on the lookout for props and decorations. The store was a pretty tight squeeze between aisles, but they have everything you need and more. I was able to find tons of great party supplies for my event. There unfortunately was only one person ringing people up and the line was about 10 people deep. One member of the staff was blowing up balloons and several people were on the floor. The cashier was pretty friendly though so I wasn't too worried about waiting.

The place is well stocked with every item you can think of for any occasion!…read moreYou can actually be there for a long while walking up and down each aisle ! The service is a bit slow but we had no choice but to be patient. Only one person at the register and and older women blowing up balloons . Hoping that our large order does not get mixed up or missing any balloons from our order cause our event is actually like most customers important. Last order never arrived and we did get a refund but that's not what we wanted to happen and disappoint family member . This order needs to be precise and complete and I am hoping all goes well. Let's see what the outcome will be... I will keep you posted if not! But the value is reasonable and comparable to others. They might need to get another cashier who could be faster or more knowledgeable of this store. She could have been new but the other women should have noticed she struggled and actually took over . But, order will determine if we come back in the future!!! Cross our fingers!

We went in and got a bunch of balloons for my sons birthday and asked them to fill one small…read moreballoon we got somewhere else- & that we are willing to pay for the helium- and they wouldn't do it. They had no desire to help. With service like that, no wonder they're going out of business.

Clean store i couldn't find the cards i was looking for but overall organized, workers were…read moreconstantly stocking the shelves and they have a little bit of everything. I must admit i was imagining a straight model trains, cars, planes type store but they have a little bit of everything decor, holiday goodies, arts and crafts, model cars, blank tee shirts for screen printing and even trading cards. Prices didn't seem too crazy, just have to know what you're looking for!

Horrible service in the fabric department. They don't like you to bother them or ask any questions…read more Customers should not have more than 3 fabric cuts!

I'm referring to the Salem NH store... I will never go in that store again!!! Customer service????…read moreThere wasn't any??? Selection for an anniversary party was better @ 5 below & the $ tree! Don't waste your time!!!

I loved working here I've been there since October last year and left in March this year it was…read moresuch a bittersweet feeling I was sad yet happy I got to work at my favorite store from when I was little. So sad to see it closed :(

Unbelievable! Highly recommend. Amanda communicated often and even came to the venue to preview…read morethe space and walk through with my daughter for her Bat Mitzvah. The space was large and Amanda created a magic with the balloon centerpieces, arch and balloon trees. The room took our breath away. Her mix of different purples with silver was exactly what we requested. Prices are very reasonable for the quality. I would recommend The Party Lab for any size event and for any occasion. It was a true pleasure to work with Amanda!

Highly recommend! Very very reasonable prices (incl. delivery) and attentive service. I e-mailed…read moreback and forth with Amanda and she was extremely quick to respond and make sure that everything was taken care of for our open house. She arrived on time, was extremely efficient, and was gracious and prepared enough to accommodate a couple of easy on-site requests.

Best. Lobster. Bisque. EVER I needed a knife to eat my…read morebisque, to cut up the huge chunks of lobster meat. Don't say no to the bread. Comes with fresh Parmesan with olive oil: fab.

Let me begin by saying that our food, all of it, was excellent as usual. Went for a birthday…read morecelebration, we were a party of 4, our server was great with one exception. Apparently there was a function in the upstairs function room so when we ordered our entrees at 7:55 we had been enjoying our soup and apps for a while, we were seated at 7:15 but we had no idea that the kitchen was busy making dinners for 50 people. Someone should have mentioned that fact because it took an hour for our entrees to be served. When asked what was taking so long the server said that she understood but the kitchen was in the middle of service for the function. Don't get me wrong, this place is outstanding and I'm going to be back but a heads up would have been nice.