Great selection of party good but the customer service is horrible. People doing other work while the lines get longer and longer, I heard one say softly, they will just have to wait! read more

This is a pretty great party city. This chain of stores is slowly dying and it is nice to have one to visit still as I throw monthly events and am always on the lookout for props and decorations. The store was a pretty tight squeeze between aisles, but they have everything you need and more. I was able to find tons of great party supplies for my event. There unfortunately was only one person ringing people up and the line was about 10 people deep. One member of the staff was blowing up balloons and several people were on the floor. The cashier was pretty friendly though so I wasn't too worried about waiting. read more

i love coming to that store in the plaza it's convenient and easy to deal with. the staff is always friendly. i was there to purchase a costume for my daughter and Claudia the store manager took the time to go find me the size of iron man for my son in the back. the joy in my sons face she gave him when she said look buddy here I found it was priceless. that melted my heart. thank you Millbury for a great staff and management. read more

Horrid experience. The store is cluttered and feels unclean. The employees seem uninterested in shoppers' experiences. Like many other "discount" chain stores, the modus operandi for this business seems to be "assume that customers are just looking to scam, steal, or otherwise get a free handout." Here is what happened to me: -My mother in law and I went into Party City on Friday, February 7th around 1 pm. I purchased over $150 in party supplies for my four-year-old's birthday, including a dozen latex helium balloons and two mylar helium balloons. I also brought three mylar balloons that I had ordered from the internet for them to fill (at a fee). A young woman who worked there filled the 5 mylar balloons and a young man filled the 12 latex ones. After the latex balloons were filled, the young man added a balloon clip to keep them all together. The young woman handed me the mylar balloons in a bunch without a clip. I asked for a few spare clips (to rebundle the balloons in groups at the partys) and she handed me some. I carefully fastened one around the five mylar balloons and ensured it was firmly in place. -After all the balloons were filled, we walked outside. My mother in law had the mylar bunch, and I had the latex bunch. It seemed to us that we got them all in the car with no problems, and headed home. When we got home and brought them inside, we realized that the largest mylar balloon, a $10 My Little Pony pony-shaped balloon, was missing. We both assumed that it must have been left behind in the store. -I called the store back to inquire about the balloon. The young woman who answered (the one who filled the mylar balloons and handed them to me) IMMEDIATELY put the manager on the phone, even though I hadn't asked to speak with him. The manager got on the phone, and this was how our conversation went: Me: (Explaining the situation)... so I am calling to see if we left the balloon behind. Him: No, there's no balloon like that here. Also, two of my employees saw you leave with the balloon. So it's not our problem. It was windy outside and it probably wasn't clipped well and flew away. Me: Oh. Well let me check the clip (checking). Actually, the clip is on the bunch so firmly that I can't pull any of the balloons out without opening it. So I feel certain that it did not slip out of the bundle that way. Him (combatively): Well, ma'am, I'm not going to give you a free balloon. Two of my employees can confirm you left with the balloon. Me (remaining polite): I'm not asking for a free balloon. I'm just trying to figure out what happened. Him (still combative, now defensive as well): Well the clip that you put on the bunch must have been loose. It's not our problem. -I hung up and felt terrible because his automatic assumption was that I was somehow trying to scam a free balloon out of him. It was at this time that my mother-in-law and I looked closer at the bunch and realized that yes, it WAS still secure, but this time we saw that there were FIVE ribbons in the bunch, with four mylar balloons. The My Little Pony balloon's ribbon was there, and at the end (where it had been connected to the balloon) there was a very loose open knot. So it would appear that the employee who filled the balloons and tied them with ribbons did not tie that one correctly, and consequently it slipped out of the ribbon and flew away when we walked out. -Unfortunately, because of the attitude I faced from the store manager, I am extremely reticent to return to the store with the ribbon. I feel like they would (again) accuse me of trying to get something for nothing - nevermind that I spent $150 there. Anyway, buyer beware. read more

Huge store full of everything you could possibly need for any type of party from decorations-utensils. Everything is very well organized by theme or color which makes things easy. Prices are pretty reasonable. Selection is fantastic. One stop party shopping. Several employees asked us if we required assistance which was nice. Suzanne, I think, checked us out and she was super nice. No complaints. read more

Waited in line here for 15 minutes. Only one employee was working the register in addition to filling up balloons. Manager and another employee were around and didn't help at all or seem to care. read more

Beyond pissed off at the Millbury Ma location! Ordered 6 balloons to be picked up at 8:30 was running late how ever when I got there my balloons not ready and gave me shit about not having a my receipt which I was not told I needed to pick up! Got attitude from the personal! You're not running out of helium you're just simply going out of business! I will start taking my business to more local people small shops! By law those balloons I should have never paid for since they weren't ready when they should have been. read more

Terrible customer service. One would think they were doing you a favor for the ringing you up or blowing up balloons. Worst is the balloon service, specifically the cool girl with the blue lipstick... read more

I had put in a small order of balloons for my sons birthday party the day before I scheduled the pick up. When I got there they were so slammed with people that I found it hard to get to the counter to pick up my order. Unfortunately my order was not ready for the 11 am pick up time that I had requested and I had to wait. When you pay for something ahead and expect to pick it up at a certain time it had better be ready. This will be the last time I will ever shop here. read more

It should not take 5 minutes in line for balloons to then be told to move to the register line first, wait another 10 minutes in line with only one person on reg, and then have to wait another 15 minutes for my balloons to be blown up. Horrible customer service. read more

Honestly, there's this one hot girl and that's the only reason why I shop their. Everyone else looks like they crawled out the dumpster.

Got balloons here for a party, which I definitely regret. As I was taking the 12 balloons out of my car to bring inside, the most important balloon in the arrangement (a giant graduation cap), floated away. The string wasn't attached to the actual balloon properly. Twenty minutes later, another balloon drifted away. During the actual party, every single balloon was on the ground and deflating. This happened within 5 hours of purchasing them. The only reason I'm giving this place two stars is because when I ordered them, the person over the phone was very kind and helpful. Overall, I wouldn't get balloons from here. Not worth the $50 I spent. read more

First time at Party City. We came to purchase items for a food festival that all needed to be purple. Party city had soooo many selections. I love the store set up, by theme, by color, by holiday. It was the best. I do think some of the pricing is on the high side. I don't know if they offer coupons. I'll definitely go back, unfortunately I don't have a Party City near me. read more