Elliot stuck with us through a difficult refinance. He went to bat for us to get the best rate and…read morethe money we needed to payoff our credit card debt. Easy to talk to, and I think he lives at his office because he always answered my email so promptly. We closed today and are truly thankful for him and Green Mortgage NW.

This is an edit to a prior review that I'd written based on my having sent an inquiry e-mail and a…read morevoice mail a couple of days later, and never having received a response to either of them. I waited to write the review since the COVID-19 pandemic was in full force at the time of my initial query. While I was very disappointed to have not received any responses to my initial inquiries, I was VERY impressed to have received a personal response on Yelp within minutes of my posting my original review, apologizing for my not having received any responses, and asking for supplemental information so that they could investigate and try to find a root cause. They checked their systems and couldn't find my contact attempts. Their demonstrated concern for potential customers was very evident, as was their professionalism in taking the time to write a thorough and thoughtful response as well as their desire to find and fix the root cause. I'm not sure when or if I'll be in the market for a mortgage broker service again, but if I am, I'll definitely give Green Mortgage Northwest a shot before I contact anybody else based on their excellent response.

Jessica is AMAZING! Going through the process of getting a mortgage to buy our first home could not…read morehave been any easier. She explain all of the different types of mortgages out there and opening for each. She took the time to make sure everything was as clear as day. During the offer process, Jessica always made herself available with no hesitation. Thank you again Jessica!!!

Jessica helped us with the purchase of our first home and TWO refinances! With every interaction,…read moreshe was friendly, knowledgeable, and able to translate the (complicated) language of mortgages to me. I always felt comfortable asking questions to her; she was patient in her explanations and was always a good listener. Couldn't recommend her enough!

It was easy to open an account. I didn't need an appointment. Since it's in a Fred Meyer, this…read morebranch is open on Saturdays from 9am-3pm, which is helpful. The banker who helped me was knowledgable, quick, and friendly. I like OnPoint's checking and savings options. Some accounts have no minimum balance requirements. Interest bearing accounts only require a small minimum balance to avoid monthly service fees. (See their website for more details.) They're doing a promotion right now where you can get a bonus of $100 if you open an account through 7/3/22 and have a direct deposit of $500 or more. If you're opening a business account, you just need to manually deposit $500 or more.

Don't bother. After 10 years as a member, solid credit scores, sizable salaries, multi thousand…read moredollar down payment, i still got denied for an average car loan. Imagine my surprise comsidering we have had multiple super low interest car loans through Chase. We should have just applied at the dealership. I'm sure this doesn't have anything to do with the fact that I'm a woman (major eye-roll). Beware- now there is a negative on my otherwise excellent credit report and I'll have to wait three months and just end up back through the dealership. What a nightmare- should have just started there and saved myself the trouble. Thanks for that Onpoint! I'm closing all my accounts now and moving on.

We just completed our fourth loan with Swanson Home Loans / Guild Mortgage…read more Evan and his team did an absolutely incredible job with our recent mortgage. We were in a very competitive situation where time to close was a meaningful part of our offer. Both my wife and I are self-employed so we had a fairly atypical application and the Swanson Home Loans team came through with flying colors. As usual, Evan's team was extremely communicative, laying out the steps in the process and telling us exactly what they needed, when they needed it. And all of our questions were answered within an hour of us asking, if not within minutes. Of course Evan got us a terrific rate in a challenging macro environment and laid out all of our options very clearly as far as the term of the loan and which features were in our interest. Just an extremely professional experience all the way around. We recommend Swanson Home Loans highly.

I worked with Evan and team for a refi and the process was clear with regular updates through the…read moreprocess. The team was in touch regularly and it was great. Highly recommend.

From start to finish, Aaron and his team delivered exceptional service that exceeded all…read moreexpectations. Aaron, Amanda, and Lirra understood that moving is inherently stressful and worked tirelessly to ease that burden at every turn. What impressed me most was their outstanding communication--they kept me informed every step of the way--and maintained the highest level of professionalism throughout the entire process. Aaron's ability to explain complicated matters in straightforward, easy-to-understand language was invaluable. Despite my endless stream of questions, he was always available and approachable, treating each inquiry with genuine care and attention.

Aaron was the loan officer in our first home purchase and he made the entire process so easy for…read moreus. He is very personable and friendly, explaining everything to us in simple terms. He was available whenever we had questions whether it was via text, call or in-person. I would 100% work with him again and recommend him to everyone. Thanks for everything Aaron!

This is our 2nd home financing with A1RM. Extremely reliable, quick turnarounds, always available…read moreto answer several big and small queries, offers the best possible rates. Hari and Anju are really welcoming and makes the whole financial hassle with house purchase be a smooth experience. Also shout out to Katy at front desk for being so prompt and responsive and helping us close in record time! Recommend highly!

In the process of refinance of my house, A1RM served as a great partner. In addition to good…read moreinterest rates, A1RM staff helped expedite the loan review process. I would like to express my gratitude to all the staff of A1RM.

I have been banking for over 30 years at OnPoint. Business and personal accounts. But OnPoint broke…read moremy trust today. I paid $1000 for about $650 worth of Vietnamese currency. Highway robbery. One hour later I called the bank to cancel the transaction. After spending 40 minutes of a 42 minute call on hold, I was told it was "too late" to cancel it. This is customer service? I have been a customer since 1994, but why should I bother to continue? The tellers at the branch are super nice, but there needs to be more transparency. How about warning the customer that they might want to consider that they will only be getting 17k VND to one USD instead of the actual exchange rate of 26k VND. Maybe alert the customer that he will lose $350 on a $1000 exchange? And not make it so hard to cancel an unsatisfactory transaction? And, hey, do they think our time is so cheap that it's okay to spend 40 minutes on hold?

I was with Oregon Community Credit Union for 20 years and never had to call them for anything. What…read morea wonderful credit union to do business with!!! Fast forward to a move over to these clowns when I relocated to Portland. What a JOKE. This bank sucks so hard I cannot even believe it. I am constantly having to call them for some bs or another. Today, as in other times past, I can't access my statements on a Sunday. "Authorization has been denied" Hey OnPoint!! WTAF??? ... and GFY!!! I've been with them for about 4 months and I regret it with all my being. The only upside is the interest on their savings. I feel backed into a corner and I don't like it. I should edit to note that the branch is not the problem. Those folks are great.

Where to begin…read more.. When I initially reached out Cheri, I was LOST. My wife and I are first time homebuyers and didn't even know where to begin. Cheri never made me feel ignorant, she answered all of my questions clearly, and advised me like a true consultant. Her punctuality, drive, and kindness is unmatched. My home search was difficult to say the least. Going through the uncertainty of a pandemic and buying a home was scary. Cheri spent six months as we searched for homes walking through different options, helping with preapproval letters, and understanding the process. Still not sold on if you should go with Cheri as your mortgage lender? Let me tell you why you aren't going to find any other lender that compares to her. She has integrity and is someone you can trust. This is so rare nowadays, but I guarantee you that if you work with Cheri, you will feel like you're a part of her family. Don't look any further. Do business with this lender.

Cheri was recommended to me through my agent, Alicia Dart (I've posted a review for her as well). I…read morehad done research into the process (as I was a first time home owner) prior to buying, but it was all still over my head. Cheri really helped make sense of a complicated process. During the first phone call she took the time to explain the entire process to me, and asked me some general questions about what I wanted to spend, my max mortgage payment per month, etc. I walked away from that call feeling confident about the lending process. In the time leading up to the purchase, Cheri made sure to reply promptly when my realtor needed her to crunch numbers, or when I had questions. After finding the home I wanted to buy Cheri ran everything one more time to make sure I was getting the best rate. I had a really good experience with her, and would work with her again when buying another home.

Just got off the phone took out a personal loan. Josh B was so sharp on top of his game just a…read moredelight I will be requesting him going forward! I'm so glad I made the switch over to Unitus a few months back everyone is so kind and professional. Thanks again Josh! (and give that golden retriever a hug for me)

I wouldn't recommend Unitus for investment. They use LPL Financial, which preys on those who don't…read moreunderstand investing by placing them in high-expense-ratio (0.89%) Class A shares. This significantly impacts your cumulative investment growth--they do not have your best interest in mind. I was also misinformed by a customer service representative about their Go Savings account until I read more on their website. Their training for customer representatives could cost you money, so please read up on what they're offering before you visit and trust them. They told me that I would get 3.00% APY for the first $2,499, then 1% for the remainder. That is not at all how it works--you get less than 0.03% for every penny after the $2,500 limit. More info here: https://www.unitusccu.com/savings-accounts/go-savings/ I would suggest staying away unless you're going for a certificate deposit, mortgage, or car loan product that serves you momentarily. I give them two stars because their customer service is friendly.

We have been members for over 45 years, and the people and service has always been exceptional…read more Thanks to Rhonda, Debbie, Stephanie, and the team! Jim and Kristy Y.

I love everyone at the Credit Union - Always a positive, friendly & happy experience every time I…read morego!