I ordered a $1200 washing machine from samsung on February 22, 2023 and scheduled the delivery for march 6th 2023. I was getting emails continuously saying delivery is on time and progress is good. At the last minute RXO Emailed us and said it was delayed and we had to reschedule. We have been without a washer for 10 days at this point. I contacted samsung and explained that I specifically requested this day so that I wouldn't miss work and that I would lose out financially. They issued me a credit of $150 to compensate for the loss of work which I appreciated and we agreed on a delivery date of march 10th instead. Now RXO texts me and says I need to reschedule, when I call in as directed to , the customer service rep says she doesn't see a delivery setup and that she will send an email to the local office. At this point Im angry and call samsung back and tell them I would rather pick the item up myself since i have no faith in RXO especially after reading their reviews and seeing this video from Two Weeks Ago!! https://www.youtube.com/watch?v=nWDu_s6Ws58. Bottom line is , I do not wish to bash the company however I chose to purchase an expensive appliance Direct from the manufacturer to avoid just this kind of hassle. Im a certified automotive technician and am fully capable of picking this item up at Home Depot and installing it myself , I just wanted to save my back. I paid extra for install and old appliance removal too so its not like i expected any of this for free . The customer support on RXO's end is inconclusive and makes us never want to purchase an appliance online from the manufacturer again because god only knows if its going to actually show up . My RXO Tracking number is RXONC700JYGWTD2C23 The order is in my Girlfriends name ( Sarah ) however I am the point of contact for this delivery. read more

Had a great experience with the men who delivered and set up our new LG washing machine--quick, efficient, on time and neat! Thank you!

Continuation of previous review...Thank you RXO for your prompt response and attention to the miscommunication from your team. Despite the communication error it is appreciated (and rare, today) that a prompt response, resolution AND follow up occurs. 5 star customer service read more

Didn't bring necessary equipment that was part of order,dismissed me when brought up. Had been over 40 minutes and I had to leave. Only listened when husband said would figure out. Upon closer inspection they put existing in backwards and broke it and can't fix now, they shoukd have had 8'vent with clamps per order confirm but clainwd not to. Can't use new dryer at all. Very disappointed. read more

Delivered some outdoor furniture placed it right into my POD. Super pleasant and polite!

The gentlemen from RXO who delivered our washer were excellent. They were on time, professional and were able to problem-solve how to disconnect corroded pipes with an uncertain water shut off valve in order to install the new washer. They explained best practices on how the water should drain, cleaned the area after completion, and took away the old washer. All was perfect. Thank you. read more

The gentlemen came to deliver and install our washer were professional, courteous, respectful, and helpful.

Outstanding job! Careful. Kind. Considerate!!! Great job!!!! Thank you!!!!! I definitely felt like I was in great hands!

I had a fantastic experience with the two gentleman who came today. They were extremely friendly, my god loved them and I felt overall satisfied with the delivery. I wasn't expecting them to set up my tread, that was a real treat! They made it look so easy. Thank you! read more

I'm so disappointed and frustrated with this company. Was given a delivery date of today for a refrigerator. My wife and I scheduled our day around it. Waited and was never called, website says today for delivery though. We call them for our time frame and they told us it won't be delivered till Tuesday and we wouldn't be able to get it today or tomorrow and refused to resolve this for us. Their customer service team couldn't connect us with their resolution team because they were all tied up. I would not recommend using this company to my friends in the shipping industry. read more

my peloton bike was picked up today. the guys were great! professional and very polite and mindful of my time. read more

The delivery guys were awesome. Professional and courteous. Those guys should get a raise for their dedication to their job.​

A trail of endless texts, emails and voicemails leading nowhere for a Samsung- purchased dishwasher delivery and installation. Took XPO 3 weeks to figure out that an install was part of the order, and that someone who knew how to install would need to be on hand. This may have been on Samsung, but still... Samsung apparently stepped in and turned the process over to Mike's delivery in Hamden, who handled it beautifully. The devil is in the details. read more

Very efficient and friendly. They wasted no time in setting up the exercise equipment. During the installation, there was a lot of paper and plastic miscellany from the packaging. They put all the throw-aways in one box. Very much appreciated. Made my cleanup much easier. read more

Delivery was on time and when requested. Installation was fast and painless with old mattress and box spring removed. Installers were cordial and courteous. Value was great since we got free delivery with our order. read more

This is the letter I wrote to their CEO. Your company is the contracted delivery company for Lowes in Plainville, CT where I recently purchased my washer and dryer. The units were installed in my bathroom where the set up was just created by a plumber. The team removed the mechanical vent from the vent pipe and hooked the washing machine into that pipe - leaving the ready and open pipe just sitting there. I have been living with a bathroom odor since 1/22/22 when they installed it - and today while folding laundry - I discovered the pipe and sent a photo to my plumber who advised me what was wrong. Both he and I are horrified at the level of incompetence that was required for someone to make this mistake with a washing machine installation. I have sewer gasses in my house. This is a serious health hazard and left unattended to, could even be fatal! This is so unacceptable, I am beyond angry. I will be posting this story on every website I can find. I should at the very least, be compensated for whatever amount your company was paid by Lowes to make this mistake. I would also like to be assured that more training will be given to installers. Finally, this team of people that did the installation should no longer work for your company. I have told the Store Manager at Lowes that they should no longer use your company. I will endeavor to find more people higher up at Lowes to tell also. I would appreciate hearing back from you with some resolution to this matter. EDIT: A senior manager at XPO did call me the next day with an apology. She requested a copy of the picture and assured me she would include this issue in future training sessions and offered me a gift card as compensation for the time and inconvenience. read more

RXO - Shipping Centers Near Me - North Haven, Connecticut

Delivery window was 3-6, got a call at 340 saying they were five minutes out. Showed up five minutes later, delivered and assembled treadmill, took all the boxes and were on their way within 30 minutes all while being super friendly read more

These guys are great! We've had them come over thrice for different deliveries. They are thoroughly professional, friendly, and do an excellent job, no matter how heavy the item is. We had a sleeper sofa (as heavy as a ton of bricks) that they brought up to the third floor - just two guys! And they cleared up the packaging as well. They are always on time and have a quick turnaround. I needed to contact customer service once for picking up an item delivered previously and they made it happen quickly by clubbing it with another delivery I had scheduled. I highly highly recommend XPO logistics. read more

I scheduled THREE different times for a delivery and all THREE TIMES they called and had to reschedule! Three times I had to rent a trailer and take days off from work for no reasons because this is the least reliable shipping company and they always cancel at the last minute! Called the company and the operator was absolutely useless. I asked to talk to a manager and was told I could not and that there was nothing they could do. So, I'm down 200 bucks for trailer rentals to move it and its been three weeks late and I still don't have my item! WORST COMPANY EVER!!! read more

Periodic texts were forthcoming and informative. The delivery personnel were friendly and polite.

Don't use them - ask your vendor if supposed "white glove delivery" is through XPO- if so- cancel and ask for fedex instead. The hospital bed we ordered to our home is at the "hub" and they won't bring it the hour and a half away for two weeks. I have called 4 times to ask if we could expedite and I get very incapable operators who say no but they will ask their reconciliation team to call me. No one calls. No one. My husband is in terrible pain and I thought the White Glove Delivery would mean that I got it when it arrived locally more quickly - but they don't care at all about doing that and all I can talk to is - sorry- robots on the phone. I just want to drive and pick it up from them now but they won't call me so I can figure that out. Don't. Ever. Use. XPO read more

Excellent communication prior to and immediately before delivery. Deliverymen were conscientious and very helpful and extremely courteous. Couldn't ask for more. read more

Excellent service ..very prompt and efficient. Highly recommend to anyone that needs professional services needed for delivery purposes

Great service! Would highly recommend. The guys were friendly, on time and efficient. Thank you!!!!!!!!!!!

The two gentlemen that delivered my Peleton were very nice. They called when they were 10 minutes away so I was able to secure my dog before their arrival. They put it exactly where I asked and started the set up process. They cleaned up all the wrappings & packaging before leaving. Very friendly & professional. read more

Excellent service! The two guys that were delivering our cabinets were very friendly and very thorough.

The gentleman who came to deliver my MyxBike were very kind, professional and courteous! Many thanks to them !!

Awesome experience! Delivery team was prompt, super knowledgeable and accommodating. The bike was a surprise and they made every effort to keep it quiet until out of the truck! Thanks so much for everything!! Second bike purchase and both experiences were great! read more

Excellent experience with them from the moment I placed my order all the way through to delivery! Excellent communication updating me on my delivery time. Friendly and great delivery drivers! I only wish I had tipped them more! read more

My delivery was on time and was great. The drivers were professional and helpful. I would recommend.

I ordered a TV through Amazon who contracted with RXO for delivery. The delivery dates was 4 weeks out, then confirmed two days before delivery. The day before it was cancelled and they cited it was rescheduled by me. It wasn't. It turns out they only deliver to my area on specific days of the week, where the date that had been listed for a month was never actually going to happen. After a half dozen frustrating calls with half saying the delivery was still scheduled, the other half saying I rescheduled it, I finally threw in the towel and let them push it out....another two weeks. Completely ridiculous and absurd. I would give them 0 stars if I could here, where I'm generally pretty easy going with these type of things. read more

The delivery window was 9 am-12 pm, and I received a notification at 8:20 am saying they were 30 minutes out. They showed up approximately 20 minutes later, delivered and assembled the treadmill, took all the boxes, and were on their way within 30 minutes, all while being super friendly. The Techs (Tony and Juan) who delivered my Treadmill were professional and respectful and made sure the Treadmill operated before they left. I was delighted with the delivery and set-up. read more

Amazing service!!! So respectful, helpful, and went above and beyond to get my new couch into my apartment. Appreciate the constant communication before the delivery - made for scheduling my day around the delivery, super easy! Great employees, great company, HIGHLY RECOMMENDED!!!! read more

Luis and Gio were amazing!! They called when they were on their way and were able to follow directions to my front door without an issue. They were patient as we waited for access to the freight elevator. They were funny, well mannered and professional. This morning was a great delivery drop off! read more

The team delivering and installing were a pleasure to be around and very knowledgeable about the Peloton. They were careful about our house getting it in and I didn't rush me on getting the tread up and running. Great experience! read more

Very professional and nice delivery team. The whole experience was fantastic, great updates and very efficient process!!

ZERO STARS. Completely inept company failed to deliver my product and told me the truck was over capacity @ 9pm the evening before delivery. I was advised to contact the company I purchased my product from & ask for permission for pickup. After being lied to 3 separate times I ascertained neither company had any direct communication with one another. RXO is a terrible company and should not be contracted with to deliver products. They will not allow you to even pick up your merchandise from the warehouse. They are understaffed & do not have enough delivery vehicles to fulfill contractual requirements. My order is not being delivered for another month even though it is 45 minutes away and I have offered to pick it up. read more

When my Whirlpool dishwasher broke yet again recently, I decided to upgrade in quality and, after shopping around, chose to try a Samsung Smart 42dBA Dishwasher. I could have purchased from a local retailer, but decided to order directly from Samsung, largely because I thought I might get better quality service than from a retailer. I was very wrong. Samsung apparently contracts out its appliance logistics to RXO, which has repeatedly failed to provide proper service or updates. Since placing my order through Samsung's Web site on Dec. 13, including paying extra for installation and for haulaway of my old dishwasher: 1) The dishwasher was supposed to be delivered and installed on Dec. 19, but the delivery team did not do installations, and did not even have tools for removal. I was left with two dishwashers cluttering up my kitchen. 2) I called and scheduled the installation and haulaway for Friday, Dec. 23. The time window I was given shifted from early morning to 11:30 a.m. -3:30 p.m. At 2:46 p.m., I received a call from the installers saying they were 15 minutes away. They never arrived. 3) On Saturday, 12/24, I called to find out why the installer never arrived, and was told the installer claimed that the "site was unready." I don''t know what that means, but since the installer *never* showed up, there is no way the installer could judge the site. The customer representative was unable at that point to reschedule the installation but promised to send an "urgent e-mail" requesting an installation for 12/27. 4) On Monday, 12/26, I received an e-mail from RXO to schedule my installation again. I chose the earliest available slot, which would have been today, Wednesday, 12/28, and received e-mail and text confirmation. 5) On Tuesday, 12/27, I received a message saying my installation would take place between 10 a.m. and 2 p.m. on Wednesday. 6) At 12:41 p.m today, while I waited for installation, my status on the RXO site was changed from "en route" to "Cannot Perform Stop : Stop not performed due to the order being rescheduled enroute." I did not receive a telephone call, text message *or* e-mail notifying me of the cancellation. 7) I called again, and have been told I now have a licensed installation scheduled for Wed., Jan. 4, the first available appointment, which will be a full 2 1/2 weeks since my dishwasher was delivered. I am far from certain that the installation will occur next week, but all I can do is wait. read more

My oven (from Lowe's) was delivered well within the time slot stated. Delivery guys were pleasant and efficient. Thank you.

The 2 gentleman that delivered our peloton bike were professional and extremely careful going upstairs. We had a very good delivery experience same with our peloton tread that was also delivered a week ago. Very thankful. read more

RXO - Shipping Centers Near Me - North Haven, Connecticut

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