My first time at any Fjällräven store & I loved it! The backpacks are the cutest things I've ever…read moreseen & SO LIGHT! The brand is definitely on the more expensive side but they've got great quality items & their outerwear (jackets, etc) seem to be well made, would be very warm for New England winters. Very organized & clean store. The staff were also kind and helpful! Would come back again ;)

Super cute, I've seen the bags but never in person, a brick and mortar. They have their signature…read morebags from mini to full size rucks! Holy, i never realized the market price on this brand. The square bags don't seem to comfortable to me but it looks super cute. Their more expensive bags are actually for utility use and rucking. They have snow gear, waterproof thermal winter coats and pants. The staff was attentive and checked on you if you needed help with no pressure sales!

Came in for ski equipment. My son got fitted for boots by their boot expert Jim. Good stuff for…read morereasonable prices. We definitely will be back.

I have recently been helped by Darcy (helmet and goggles) and Jim (boots) and both are absolutely…read moreamazing. Their product knowledge is total, with no hard sell techniques, and their enthusiasm is infectious. Darcy spent plenty of time talking me through helmet fit and finding over-glasses goggles, and Jim took an hour for a full-on boot fitting and worked out a terrific ski/boots/bindings/poles package. Great experience. I will never shop for ski gear anywhere else.

I had a wonderful experience working with the Trophy Warehouse of New England. I needed plaques, a…read moretrophy, and ribbons for a family event. They were able to deliver exactly what I requested, including reconfiguring the layout of the plaques, in a very short time frame. I was extremely satisfied with the workmanship of the products as well as the customer service that I recieved. I will absolutely use them in the future and will 100% recommend them to anyone who is looking for quality, reasonably priced products with excellent customer service and 100% satisfaction. Thank you so much for making this a stress-free experience.

Horrible customer service and horrible communication skills. I needed name tags made for my…read morebusiness, so in an effort to keep money in our local economy I wanted to shop locally, and called Trophy Warehouse on Sept. 18th to placed an order. I was told that I should e-mail the order, which I did, so there would be no confusion about spelling of names. On October 23rd - I had not heard anything from them - so I e-mailed them to ask if they were ready to be picked up. No response. I then called on November 20th - spoke with Steve - who told me that they do not tell people when their orders are ready - people should just come in about two weeks after the order. I asked if they could be mailed to me - he said yes and that I should e-mail my address - which I did and asked if they had my credit card number still on file from other orders I had done with them. No response. UPS showed up today - with the name tags and an $ 11.00 COD charge. I called Trophy Warehouse and spoke with Steve again to question why I was charged this and not told about it and they told me that I do not do enough business with them to send something with an invoice. I asked why no one responded to my e-mails - or called me because I was more than happy to pay them with a credit card number over the phone. He told me he does not check the e-mails. Shoppers: find another local place or go online.

Great customer service. Went in for shoes and was assisted by Betsy. She listened to my concerns…read moreand made some excellent recommendations and was very patient while i tried on a variety of shoes.

Walked in looking for a pair of cycling shoes after a local store didn't have my size (and where…read morethe staff was just meh). Left with the shoes, a lifetime membership ($35 and they threw in a $20 gift card?!), and a newfound love for REI. My first time ever at an REI and I am now like... where have you been all my life? I sadly forget the name of the gentleman who helped me, but buying shoes for something as niche as cycling can be a little intimidating when you're not a pro. He not only helped me find the perfect pair but also shared so much valuable knowledge about clipped-in shoes, techniques, all the different types. It was such a great interaction that I decided to become a member on the spot. I won't go too deep into the membership since it's not specific to this store, but it basically pays for itself after a few purchases thanks to the 10% back and free shipping on everything online. I then browsed around and was impressed by everything they carry, from well-known outdoor brands to local ones. They also have this really cool section in the back where members can buy previously returned items at a heavily discounted price. LOVE.

So happy to have this new store in town. Wonderful service, nice selection of shoes and all things…read morerunning.

I've been here multiple times for snowboard stuff, as a complete beginner…read more For myself, I got my entire setup here, board, boots, and binding. Sasha helped me and she was great, making sure everything worked for my body and my needs. I also brought in my daughter's stuff because we had problems with the boots and bindings (marketplace purchase because we weren't sure she'd stick with it). I expected to have to buy new bindings. They didn't sell me anything that I didn't need and they shared all of their experience to help us solve the problem. I am SO thankful for everything they shared, there is no way we'd have reached that point on our own. We worked with Travis and Matt who were really awesome. I definitely recommend coming here if you have any issues or unique needs, or if you need a new setup or are a beginner. Also, stop in just for your regular stuff! They have a huge selection of all of the layers and accessories. Obviously there are expensive things, but it isn't an uncomfortable sales environment at all.

I just dropped into Alberg to look for ski pants, a jacket, a snowboard boots, and bindings for my…read moredaughter. I have conservatively spent over $4000 at this establishment over the past several years, and I keep coming back despite the profound lack of customer service that I've experienced previously. But they're the only show in town, and what can you do right? Well, today was the last straw. I was literally the only customer in the store. Not only did nobody ask me if I need it any assistance, but while I was browsing in the children's section, one of their technicians walked by me, kicked me in the shins, bumped me into the clothing rack and didn't apologize or say excuse me. He didn't even acknowledge that I was there. It's bad enough that most ski bums are drunk or high while they're working, in addition to being allergic to basic customer service. It's even worse when they assault you while they're ignoring you. I will never, ever ever ever set foot in an Arlberg again.

Main store is closed for total renovations until Sept 2026. Check out the new huge tent for…read moreclothes and stuff. Lots of deals. Also the Bean outlet store nearby. Lots of good eats nearby.

Place was huge and since we went on the weekend place was packed. Difficult to get some assistance…read more Didn't have the shoes I wanted. Back ordered. Plenty of parking space but was full. Priced like REI. Check out counters was fast 4 cashiers open and available but hardly anyone on the sales floor.

Stores staff was quick to see if I needed any assistance and outline the sales and the rewards…read moreprogram. The sales were from anywhere from 25% to 70% on many items. Many of the same type of dress shirts I purchase from many major department stores. Store was kept in good order and staff was consistently keeping store neat and restocking items. Staff's professionalism and follow up was key to this rating.