I booked InstaMaids through yelp in preparation for my move! Instead of the move-in/move-out…read moreservice I requested a deep cleaning as my apartment needed a lot of love to get things sparkling before my move out inspection. Booking process online was seamless and I appreciated being able to add-on services like oven cleaning. They arrived within 10 minutes of the arrival window ready to go. I told them they could more or less ignore the furniture and focus on the apartment itself. They were very kind the whole way through. They were extremely thorough, even getting to places previous cleaners did not like under the bed. They nicely packed items thrown around in bags for me to sort through which I really appreciate. When finished with each area they asked if I wanted to check the area first for anything missed, another thing I appreciated. They offered to take out trash bags at the end but I told them they did enough and sent them on their way :) They are definitely worth booking and are extremely thorough! I will likely book again the next time I require a deep cleaning.

I called Insta Maids to book a cleaning service, and during that call I asked a simple question…read moreabout five shirts on the floor. I explained that I am disabled and asked whether the cleaner could pick them up. I was told that would require roughly an additional $100 charge. Rather than pay that, I said I would pick the shirts up myself. What should have been a simple booking then turned into repeated attempts to move me to a more expensive service. I eventually booked the standard service online and picked up the five shirts myself. To my surprise, Insta Maids then CANCELLED my appointment because they believed I needed the higher-priced service. They called me while I was working and again tried to discuss the service. I specifically explained that my break was over, I had to go, and I needed to lead a scheduled sales meeting with more than 20 people. When the conversation continued anyway, I ended the call. Then they immediately called me back. Because I had two consecutive calls from an unfamiliar number--and because I have both a seriously ill family member and employees who may repeatedly call in an emergency--I stopped my live Zoom meeting and answered. It was Insta Maids again. I made it very clear that I was working and could not talk. I ended that call as well. Since Insta Maids had cancelled my appointment, I hired another cleaning company. I actually chose a MORE expensive company and booked approximately $300 per week in recurring service. Price wasn't the issue. I simply wanted a company that would take my booking, provide the service, and respect my time. Then this morning an Insta Maids cleaner unexpectedly showed up at my door. I discovered that Insta Maids had reinstated the appointment and charge even though I had never agreed to reinstate the service they had cancelled. When I called, I was told that they had informed me during the previous phone call that they were reinstating the appointment. I had an AI transcript of the call in front of me, and it did not show that statement being made at all. To be completely fair, after listening to the actual recording, it sounds possible that the representative MAY have been beginning to tell me something about the appointment when I cut him off. I had already repeatedly explained that I was leading a meeting and could not continue the conversation. Whatever he was beginning to say, I did not hear a completed statement that my cancelled appointment was being reinstated, and--more importantly--I never agreed to reinstate it. There is an enormous difference between attempting to tell a customer something and obtaining the customer's authorization. I did not authorize Insta Maids to reinstate the service they had cancelled. I did not agree to the reinstated appointment. I did not expect anyone to arrive at my home. By the time they arrived, I already had another cleaning company scheduled for that afternoon. This entire situation could have been avoided by simply respecting two things: 1. When a customer says, "I cannot talk right now," let them go and call back at an appropriate time. 2. When your company cancels a customer's appointment, don't reinstate it and charge the customer's card without clearly obtaining their agreement. They had already made the sale. Somehow they turned a completed sale into a cancellation, multiple unwanted phone calls, an unexpected cleaner at my door, a disputed charge, and a customer who has now taken approximately $10,000 a year in recurring cleaning business elsewhere. In fact, I am paying the competing company a higher rate so I will not pay $15,000 a year. That's an extraordinary amount of unnecessary effort to lose a customer they had already won.

We've used Maid My Day's for about five years for both standard and deep cleans services. The team…read moreis consistently thorough and efficient, and Melissa is always responsive and accommodating. We highly recommend them!

Maid my day cleaning made my day! :)…read more I moved out of my apartment and ordered a deep cleaning, and the team did an amazing job. They made the apartment look like new again and removed all the hard water stains which was my biggest concern. The team is professional and amazing!

Amazing service!! Never hired a home cleaner before, Danielle was very friendly and the booking…read moreprocess was smooth over SMS. The rates quoted were reasonable. When they arrived on the day, they remained very gracious even as they had to deal with the hassle of entering my labyrinthine apartment complex! They took their time and really transformed my spaces, especially in the areas I requested focus on (kitchen and 2 bathrooms). I did my best to remove clutter before they showed up, but they ended up neatly organizing whatever was left. I was in awe! TL;DR: I felt very well taken care of as a first-timer. Highly recommend Limpex for your deep cleaning needs. :)

Daniele and Anderson, the husband and wife team of Limpex, did an amazing job cleaning our house…read more We have lived in our home for 38 years and in many areas, there was a lot of build-up of dust and grime. The two of them worked methodically for 5 1/2 hours before declaring they were done. Our house is now cleaner than when we first moved into it. Thank you Daniele and Anderson.

I've used Candy's House Cleaners multiple times for both basic cleaning and deep cleaning, and I'm…read morehonestly very satisfied every single time. The quality of the work is amazing. She pays attention to detail and makes sure everything is spotless and fresh. I've tried both services more than twice, and the results are always consistent. My place looks and smells super clean after every visit. You can really tell she cares about doing a good job, not just finishing fast. She is also very kind and professional, and she even gave us a discount price, which we really appreciated. It shows she values her customers and wants to build long-term relationships.

I reached out to Candy's House Cleaners with high hopes given the number of five-star reviews…read more Unfortunately, the process of getting a quotation was incredibly slow, one text message at a time over multiple days, as to be actually insulting to a potential customer. It must be nice to have so many clients that you can treat prospective new clients so disrespectfully.

They cleaned everything perfectly, just the way I wanted…read more I'm really happy with it. Thank you!

Wanted to get my grandparents house deep cleaned, particularly the walls as they have pets. Called…read moreon the phone to discuss options and what they could offer! Easy, transparent with what they are able to do, and quick availability. Couldn't have been happier with the process and outcome. Will be booking again!

I recently remodeled my home and needed a very deep cleaning. Lily was quick to respond, even when…read moreI asked to change the schedule. She and her colleague came on time and were very thorough in cleaning my place. They were incredibly professional and very kind. Highly recommend Lily's House Cleaning Services for any type of household cleaning needs.

Lily goes above and beyond to make sure everything is clean. I was quite happy she was able to…read moreremove the toilet bowl ring stain and the hard water spots on the glass doors after the 1st visit. We've used her team a few times now and will continue utilizing their services.

Follow up. Emailed to give another chance. They offered three times to meet, I picked one and they…read morefailed to meet. Blamed it on email stuck in our box? I dunno. I really tried to give them our business, HORRIBLE communication, unreliable! I just can't take that chance for cleaning our business.

We've been getting cleans every 4 weeks for about a year now. All of the staff are very friendly…read moreand considerate, and the quality of cleans is consistently good. Manager Stephanie's communication is great, and she also visited once to do a quality control inspection after the clean. Owner Davlyn isn't afraid to roll up her sleeves and cover a cleaning when they are temporarily short staffed. Maybe due to the numerous (well-earned) high reviews here, there can be a wait list for new clients. It's worth the wait, especially if you are looking for recurring cleans every 1, 2 or 4 weeks. They're very thorough about understanding a new client's needs and ensuring that they have enough staff to maintain the quality of cleaning before taking on another client. They care very much about their clients, and it shows! The team even sent us a baby card after our newborn arrived home from the hospital! We are moving to the East Bay later this year, which unfortunately is outside of the ACS service area, so congrats to the next person to get our spot! We hope to be back in the South Bay sometime in the future if the housing market calms down, and will be looking to get back on the client list at that point!

1st time using this cleaning company. Came on time, did a pretty good job cleaning my home…read more Will use them again. Thank you Sofia & Antonia.

No matter how much we cleaned ourselves, we just couldn't get it to the level of 'clean' we yearned…read morefor. I asked Sofia for a deep cleaning of the living room, kitchen, 2 bathrooms plus windows. We have a toddler and he spills things everywhere. Prices were competitive. There's a few really high windows and I don't think they normally do that, but they did. I also told them to just put any of my son's toys on the table since we didn't have time to put it all away before they came, but Sofia put it away too. Very happy going into the new year with a tidy & clean space. Thank you, Happy Homes! :)

Sol and team arrived on time and went above & beyond cleaning my new home. I was appreciative that…read moreshe was detailed with her cleaning and used organic cleaners as requested. I typically do not like when cleaners use strong cleaners that have the home smelling like Fabuloso. She and her team were respectful and got things done in a timely manner. I am also glad she and her team had shoe covers. I've had previous cleaners wear shoes while mopping and that just defeats the purpose of cleaning a home. Thank you, Sol and Team!

Deep Cleaning done for house was lack luster , not really a "deep clean" …read more Noticed lack of proper detergents used for certain tough spots. Light steam Can certainly be used in many situations but not at expense of getting things really clean. Which is the bottom line here .

I was looking for a new house cleaner and definitely found her! Maricela and her mom did an AMAZING…read morejob and at a great price! Do not hesitate to book her! I will definitely be using her every month for my house cleaning :) Thanks again for keeping my house SO clean!

Very professional, reliable, efficient and did a great job with my house. Definitely recommend to…read moreanyone who needs cleaning services in bay area.