I ordered a tablecloth. They charged me taxes on 3 counties. Santa Barbara county CA County Los Angeles County Where is CA County??? It is time to report this to the Franchise Tax Board. read more

Ya Ya Creations - I was taxed from 3 different counties. - Party Supplies Near Me - El Monte, California

less stars if allowed. What a scam that TableclothFactory.com doesn't handle their returns. What a scan using this person not connected to the company. I will never order from Tableclothfactory.com again. Forget trying to return or get a refund. What a scam...... read more

I have ordered from this place numerous times and as always great service and fast shipping. As a matter of fact, I bought a lot of stuff for my daughter's wedding here. I will recommend this place to my friends. Thank you... read more

If I could give them a -5 star review I would. I received this floral backdrop in the mail today and first off, it came in a bag LITERALLY bunched into a ball! As you may or may knot (literally) know, when throwing something with long dangling strings into a bag, it has a high tendency to become TANGLED. Not only are some of the petals dirty (who knows why?), but several strands are torn off (as pictured below) and about 6 strands DIRECTLY in the middle are tangled into an ENORMOUS knot. I've spent over 4 hours now trying to undo this knot; however, it won't budge. Half the petals are now frayed or completely destroyed by trying to get this knot out!!! I don't know if their workers are incapable of putting something in a bag correctly?? however, if they need any tips or tricks I will be more than willing to fly out there and help them out... as I am always willing to help those in need. OH....and side note, their 4(?) different phone numbers are all busy or disconnected so that's ironic? Maybe they're too busy conducting step by step "how to package" meetings and can't answer the phone??? Who knows... read more

See all

This company should be the poster child how businesses should be run!! I have used them several times over the years & thru just keep getting better & better !! Quality is superb, shipping is fast & timely & the Customer Service is outstanding !!! Please don't hesitate to support this company read more

I made a purchase online. The item arrived Broken and I was not able to get in touch with customer Service. Had to escalate a Dispute through PalPal. read more

Ya Ya Creations - Broken glass - Party Supplies Near Me - El Monte, California

See all

this company has no business selling fabric! anyone knows that regular scotch tape will leave glue residue on the fabric and then you are losing about 1/2 to 3/4 yards of fabric that you have already paid for! someone needs to educate companies like this in proper packaging for fabrics!! read more

Ya Ya Creations - Regular scotch tape used directly on fabric instead of paper around an tape to secure paper - Party Supplies Near Me - El Monte, California

See all

I purchased Eiffel Tower vases along with several other items (significant $) for an event we were having. The vases had feathers as the centerpieces, nothing heavy. The vase would be sitting on the table and you would just hear it snap, crackle and pop and the base would be broken. I contacted customer service and got one response asking for photos and then crickets. I have reached out several times and still nothing. The event was in May . . . Terrible customer service and shoddy product. read more

Ya Ya Creations - Broken glass vases - Party Supplies Near Me - El Monte, California

See all

To add to the echo chamber here, Ya Ya Creations AKA Tablecloths Factory is absolutely the worst customer service I've ever experienced. I would ask everyone to file a complaint on "Ya Ya Creations" on the Better Business Bureau website, I just did and it was an easy process. I finally received the shipment of a heavy duty metal backdrop kit in two separate packages just in time for an event this weekend. However instead of sending me 2 bases, 2 poles, and 1 adjustable crossbar, they ended up sending 4 bases and no poles or crossbar. I contacted customer service chat right away and they confirmed with a photo that I did receive the shipment but it was the wrong one. However, they told me they would not send me the rest of my parts that I needed for the weekend unless I repackage myself and carry it and drop it off to a UPS station and only then will they send me the rest of my parts that I needed for an event this weekend! So unless I fix their mistake and go out of my way, they will not give me the rest of the order that I paid for. So I urged them to arrange a pickup instead and also send me parts in the meantime so I can get the rest of my order. They arranged the pickup and even after a delayed phone call from a manager, still refused to send me the rest of my order until whenever UPS can pick up the package they wrongly delivered. The worst customer service I've experienced from a mistake that they were responsible for and now are holding me accountable to fix all the while not getting me the good that I paid for! read more

I ordered 4 folding chair covers, and 2 of them arrived with holes in them, right out of the package. That's 50% of my order that arrived damaged. Beware if you are ordering a bunch of these for a wedding! I contacted customer service, and they were horrible. We went back and forth several times, they requested photos, which I sent, and then they tried to say they were damaged in shipping (the packaging was perfect). All this over $3.98 worth of chair covers. They finally agreed to give me a store credit of $1.80, but never offered to re-send undamaged chair covers. BUYER BEWARE! THESE FOLKS ARE SHADY! read more

Ya Ya Creations - Buyer beware...50% of my order arrived damaged! Customer service is a joke! - Party Supplies Near Me - El Monte, California

See all

I ordered yellow chevron plastic tablecloths and skirts from tablecloth factory.com, but package came from Ya Ya Creations. The skirts were yellow, the tablecloths were gold. I sent 3 different e-mails and no resolution. Contacted them through chat and the rep said that they couldn't guarantee the colors to match as if I was talking about 2 different shades of yellow, not even close. Judge for yourselves, skirts were yellow chevron, tablecloths were an ugly shade of gold, not yellow. She said she couldn't refund me the shipping charges because it's handled by a 3rd party. They will refund me only the price of the tablecloths and this was their second offer, first they said 50% refund. Now I have a bunch of skirts with no matching tablecloths and returning the entire order meant more costs for me and time wasted. The rep couldn't answer me when I asked, "do the tablecloths in my picture look yellow to you?" I will report them to the BBB and each customer done wrong should too. See the pictures on their website and the picture I took of the wrong items next to the correct skirt. read more

See all

Please DO NOT waste your time buying from ANY of the shady companies attached to yaya creations. I ordered chair sashes that were supposed to be a dark orange from tablecloths factory. When they arrived (fairly quickly surprisingly) most of the sashes were red. I've been going back and forth trying to get them exchanged for days. Their return process is aggravating and good luck trying to talk to anyone that'll actually help. When I finally got to speak to someone on the phone I was offered a 25% refund and then 5 minutes later it drops down to a 20% refund. Completely unprofessional. No one should have to pay return shipping or get a pathetic "refund" for something they had no control over. read more

I unintentionally over ordered . I tried to contact them within a hour. No reply. Box arrived , but , no packing slip or anything to help return unused items. Can't find anything on website to help me. ‍ read more

I'm very unhappy with this company. I order chair sashes and one of the sash had a stain in the material. I ordered thru eFavor.com but my card statement says Ya Ya Creations. I did a chat call and the representative asked me to wash the stain out and the will give me 15% off my next order. There will be no more orders. That is bad business and I won't have a stain sash on a chair that supposed to be new. No thank you. read more

See all

don't do buiness this company!!! i could go on and on but you have the gist from the other people. number is disconnected

I have ordered from this company many times and have yet to run into any problems, 3 separate orders this month alone. Always quick delivery by 3 or 4 days for $6.95, merchandise is packed well and all items ordered in box with no tears or stains, maybe I've just been lucky looking at the other reviews. read more

Yaya creation is the worst costumer service, unprofessional, rude, cheap quality i'm very disappointed with their product, and they hangup on me, I will never buy from this place again read more

I ordered three tablecloths for an event and paid for overnight shipping. The shipping cost more than the tablecloths. I received two of the three and immediately ordered from another company because I needed all three. I asked for credit for the shipping and was told I would pay the same for two or three. They totally missed/ignored the point that I would never have ordered from them if I knew I would not receive a complete order. The tablecloths are cheap for a reason. They are poor quality matching their customer service. Note: This business is also known as tableclothsfactory.com read more

This company is a complete sham I ordered led ice cubes 14 out if 42 worked. No one respond to my emails or phone calls. The ice cubes were for church function. Please future customers do not use this company. You will have a 20/80 percent in getting your product. Shame on this company. Thank God it was 57.00 and not 570.00. Christian August Johnson read more

Do not order from this company (Tablecloths Factory). I received an email that a couple of items were on back order and I had the option to cancel those items and receive a refund and the remaining items would be shipped. This is the option I chose. Also, this email went to my spam box so I happened to catch it there And responded and thought my account would be refunded by month end. A couple of weeks later I received the items so I called. They told me they had emailed again after I responded to cancel the order to say they had received the items but I didn't respond back to that new email. Well, if I don't respond then go with my last response and don't make any assumptions for me. They told me I could keep the items and they would with refund me 50% or give me a 100% store credit. This is completely different than what the email said they would do. I had to some other items of this order and to avoid paying shipping I had to accept a store credit. At all costs, I would avoid doing business with this company. They just like taking your money. Returns are never an option and they just decide what they customer wants regardless what the customer said in an email. Poor customer service!!!! read more

Simply put this is one of the worst companies to do business with. They have zero care about the customer and do some really shady stuff. The company is a shell company for three different companies and has no way for you to contact them outside of their live chat that tells you that you should be contacting their partners to get things resolved. This company needs to be sued for their business practices. Save your money and dont do business with these people who seem to be the scum of the earth!!! read more

Their prices are great but I tried them for the first time and they refunded me $40 out of a $230 order. Their return policy makes it unsafe to try their products without completely losing money in the process. Their products were great and I intended to exchange with them, but it's not worth losing $190 just to try their product. Horrible! read more

BE FORWARNED!!!!! read all reviews before you purchase anything from any of the companies mentioned below!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I placed an order through efavormart.com. Merchandise arrived broken, nearly impossible to get a resolution. efavormart.com, tablecloth.com and yayacreations.com is one and the same company. I reached out to efavormart.com customer service, received replies from tablecloth.com and received merchandise from yayacreations.com After requesting many times my desire to return the damage merchandise the best response was basically "you can use the rest of the un-damaged merchandise and we will give you a credit voucher in the amount of $4.00 towards future purchases". Like many of the reviewers I do not want to deal with this company..... they are indeed a dishonest company. Fortunately for me I disputed the charge to my credit card company and the bank refunded me the money, the sad thing is that the bank is probably going to absorb the loss. Unfortunately small crooks do not seem to be prosecuted in the good old USA so these companies go on to victimize others and enrich their pockets at the expense of others. read more

This should really be ZERO STARS. The worst customer service EVER!!! I paid some ridiculous amount for express shipping. The order arrived short more than half of the items ordered. I immediately contact the company via online chat, which is the only way to communicate with them. I have receipts in the form of chat transcripts proving the utter disrespect of YaYa Creation's customer service representative. In addition to being rude and snarky, they wanted me to pay half of the expense to next day air the remainder of my order that I had not received. How unbelievable is that. First of all, by my choice I paid the initial expense to express ship, because I wanted to be certain that I would have my items on time. But you mistakenly short my order and it's somehow reasonable to you that I again pay to express ship what I've already paid to have express shipped. No, not gonna happen. So I inventory my order and realize there are noticeable scratches and dings on the items. I again contact customer service via live chat. I'm told that I can return the items at my expense. Okay, so we're not going to agree and I accept that I'll need to find the needed items elsewhere. So now let's discuss YaYa sending a call tag for the incomplete order and damaged items. Nope, they won't do that. They want me to ship it back to them with a label they'll provide but I'll pay for it. Additionally, I'll be responsible for a restocking fee. Are you CRAZY!!! But as is true for me, if you start the mess, I'll be sure to finish it. Or at very least wear you out with my unrelenting way of not letting it go. So I use their prepaid tag that they plan to deduct from my refund and send it back to them. I then contacted my credit card company and dispute the bogus charges. I won. I got my entire refund because I had receipts. Thanks for that chat transcript and UPS shipping label. As mentioned, I had to find the need items elsewhere, so I ordered from a third party seller on walmart.com. The seller was doing business as Efavormart. I noticed on my credit card statement that the same company name appeared for Yaya and Efavormart. After a bit of research, lo and behold, I learned that YaYa Creations, Efavormart.com and Tableclothsfactory.com are all one and the same. Because of my negative experience with yaya, I don't mess with ya'll like that. I won't be using either anymore. read more

I ordered an Item on 3/26 for a April 13th event. I received a shipping confirmation that stated I would receive my item on 4/5 and I did not. I reached out on 4/9 and was told I would receive the item by 4/11 end of the day and Did NOT! My event passed and I managed without the item. I have another event on 4/19 and reached out again. After 40 minutes I was then told the item was not in stock. I complained about not being told the item was not in stock and asked for a refund then I was told the item was in stock with no further communication nor information on when to expect the item. This is the second time I had not received items for an event from this company. It won't be a 3rd. I suggest anyone find another company before doing business with them as they have horrible business practices. They go by several different names as well so if you order from them make sure YAYa creations efavormart is not the real vendor. Tableclothfactory.com the business I ordered from is one of the names they use. Buyer beware read more

See all

DO NOT ORDER FROM fabricFactory.com AKA Ya Ya Creations I ordered \"Ya Ya Glittered Damask Flocking on Organza : 54\" x 10 yards: Glittered Damask Flocking on Organza : 54\" x 10 yards Black\" In the picture on the website and on my order Summary and tracking details The items I ordered are pictured as being white with black detail, when my package arrived it was black with gold detail. I contacted the live chat support for customer service and the person I was chatting with told me they no longer carry the white with black detail that is pictured on the website so they sent me the black with gold instead. I asked how can I exchange it for the white with black. She said that if I was not satisfied with my order I could return it but return shipping cost would be on me and I would lose 20% of the cost of the order for a restock fee. I am not at all satisfied with this purchase I would have gladly return it in exchange for the white with black detail or return it for my full refund I do not see why I should be charged a 20% restock fee for the company's mistake. I ended up cutting my loss and returning it for a refund minus the 20% restock fee. I paid extra on delivery to have delivery confirmation, the received the return over two weeks ago but have not returned my money. The extremely unfriendly live chat has refused to confirm or deny confirmation of my return or give an eta of refund date. In the beginning the would reply to my emails but they no long reply via email. THROW YOUR MONEY IN THE RIVER BEFORE ORDERING FROM THIS COMPANY!!!!! read more

See all

Beware. I received 5 of 12 tablecloths I ordered. Online chat reps did nothing to help. A waste of time. Severely disappointed, as my event is in 5 days. Do not recommend. As many have said before me, they asked me to count the tablecloths in the 9x9x9 box. The box weight stated it was 36 lbs, but it was barely 12. Scam. read more

Do not buy anything from these guys. They ship out damaged items, and when you try and return them, it's a huge hassle. They don't even give you proper shipping labels. They ship you returned items from other customers to you broken and damaged. Customer service is non existent. Sometimes you also deal with their customer who resells their stuff like efavormart and they also don't care. No wonder these days everyone buys their stuff from amazon. Crooks! read more

Wow! Just wow, the turn around time was amazing, I ordered on Monday and received my package on Wednesday. The quality doesn't look bad at all. (Rose Petals and flower bouquet). I Will use them again. read more

While they offer a wide variety of party planning items, they provided the WORST customer service I have ever experienced. I ordered several items for an upcoming party and received an email the next day stating one of the items was backordered. I quickly replied to their email and cancelled the backordered item. I received the remainder of the order and was pleased. Fast forward 3 weeks later, I received an email stating my "backordered" item was on its way. I sent an email stating I cancelled the order 3 weeks earlier and to please send me a shipping label so I could return the item. After several email exchanges, they stated they 'never' received the cancellation email, however as a 'courtesy' to me, I could keep the items at a 20% discount OR if I wanted a refund I would have to send the package back at my own cost!!! REALLY?!!! Buyers beware; I will NEVER purchase anything from them again. read more

So far, I have had an excellent experience with this company. I ordered silver table runners for my wedding, and when I received them, I was pleasantly surprised by how nice they looked (better than I expected), so I ordered white tablecloths from them as well. The shipping is super quick, and the tablecloths I received were a nice, heavy polyester, not fancy satin or anything like that, but good quality for what I paid. I was able to BUY tablecloths from them for cheaper than I would pay to rent them from a party rental company, so I am pretty happy about that. Ordered another table cloth, and more runners that I expect with arrive just as quickly as my last two orders. read more

I looked up Ya Ya creations because they filled my tableclothfactory order. I'm surprised by their low rating. My large order, for a graduation and a wedding, came in 3 days before expected (did pay extra for speedy delivery). Product came out of the Los Angeles area and I live in San Diego, so I'm sure that helped. Either way, quality and price was exactly what I was looking for! Found my go-to for party planning. read more

I wish we would of known this was the company that we were ordering from through Ebay. They are listed as atouchofelegancelinens, but the packing label listed Ya Ya Creations. Got our cake stand a week late & it was SQUARE, not ROUND like we ordered, & a completely different design!! They will not refund our money, or send the right product!! read more

Since it's Throw a 3rdparty my Merchandise I paid for has been damaged poor quality globs of paint all though by e favor mart has been my go to spot in purchasing direct it was gonna be on bqck order gaveamqzon a shot from another party will not purchase again. Thru ya ya creations trees didnot come bubble wrap came in a plastic garbage bag read more

This company is terrible. I don't recommend it at all. I was shorted 3 tablecloths and some green Runners and they don't have any way of contacting them for any kind of customer service Do not buy from this company!!! They are on the Internet also As Tablecloth Factory. BEWARE...MANY NAMES, SAME COMPANY. read more

I love my stuff i ordered for my friends wedding i am doing the table escapes n center pieces. Everything i need was available and i got it within a wks time. I dont see jow they good bad reviews, but i am a satisfied new customer. read more

I will not order from this company again. Efavormart/YaYa Creations. I am within the range of 30 days sending items back & they want to offer me a credit. All phone numbers you dial for this company DOES NOT WORK. FRAUD!! Very displeased with this business read more

The cushions I received were not the color represented. I emailed and called but get nowhere. I called at 2:30 pm PST and the message says closed but hours are 9-5 PST ?? When I pushed the number to customer service all I get is to chat on line but it doesn't give you a website. Stuck with cushions I can't use and evidently can't return either. Beware! read more

This place has a lot to offer but when they make a mistake they don't make it right, they are also e favors as well as tablecloth factory you can not speak with a live agent and they can never resolve the mistake so beware of the incompetence that they give when it comes to completing the order mishaps read more

When purchasing my flower wall and stand I had a long detailed chat with the customer service rep about the size of the stand and how many boxes of flower walls I would need to purchase to fit the wall. The rep emphatically told me one box would suffice. The box gets here and the 4 pieces don't even cover 1/4 of the stand and some of the flowers are missing. I've been chatting with them for 3 weeks and every time they say the return department is sending an email and the RMA but I haven't received it after 30 days. However, no email ever comes. After chatting with the rep today and Gevin telling me that they have no refund request from me I'm livit. I'm reporting them to the BBB and on any site that has ratings. I've also disputed the charge with my bank read more