Ya Ya Creations = www.efavormart.com and www.tableclothsfactory.com. I ordered the items and they came on time and in decent condition. It's their return policy that is utter horseshit. I'm going to do some math here for you all so I can explain why I reported them to the BBB and why I'm telling you to learn from my mistake and NEVER do business with them. I ordered some vases for my wedding for $79.99 + $6.95 for shipping. I decided that they simply are not going to work and asked for a return label, thinking it'd be another $6.95 out of my refund. No, no no. It will cost me $25.27 to get a return label from them (or I can opt to go elsewhere), and there's a 20% restocking fee. So, to be clear, I gave them $86.94 for the items and the shipping, and after I give them back their items in perfect condition to resell to someone else at $79.99...I will be eligible for a refund of $38.72. I will have no vases, and I will be out $48.22. If they resell the vases, and I'm sure they can, they will have made a profit of $128.21 on one set of vases. I will give them quite a bit of money for literally nothing. EDIT: Finally opened the box with the vases in it -- no bubble wrap, no paper. They used styrofoam. Oh, and one of the vases is now a powder coating the bottom of the box. The reason why I thought the vases arrived intact is because it was such a fine little dust that the recipient (my mother) didn't hear any tinkling sounds of broken glass in the box when she moved it. So, they paid for cheap and shitty shipping upon sending me the items, which caused one of the vases to break, but they want me to pay $25.27 to send it back to them? ARE YOU FUCKING KIDDING ME? The company, also on their website in their return policy, does encourage you to come to them for a return label since, according them, it will absolutely and definitely be cheaper than going to UPS/USPS/FedEx directly. When I confronted them regarding the cost being the same, they told me: "The return label cost is the actual shipping cost charged by the courier." BUYER BEWARE. This company is a borderline scam. They deserve no stars. They deserve negative stars. They owe me money and stars. read more

This company - aka Crafts n Favors - has terrible customer service, an unforgiving exchange policy, and sub-par quality products. Look elsewhere for your silk flower needs, or be prepared to eat your purchase cost and toss the product. read more

I ordered 300 personalized bags from efavormart.com. My fiance and I both ordered them making sure the info was correct. We received them today with the incorrect date on the bags, and the quality of print was awful. EVERY bag had missing white from the lettering. They did send me emails with the date that is on the bags stating that I inputted that in their system. I told them that there were 2 of us looking at the site when I ordered it, and we did not make a mistake. I reached out to them to fix this, and they offered me a 10% store credit. BIG JOKE! I hope no one uses this company in the future. DO NOT USE THEM! read more

I ordered 8 table overlays, and received only 6. Ya Ya Creations = efavormart.com They asked me to "empty the box and recheck it" REALLY! Do you think I wouldn't count the items a number of time before "chatting" with customer service. Then proceeded to say that they are "taking my words" that the items are missing. Oh so now I'm not being honest. REALLY!!! I requested that they overnight the two items, but they said, they do not ship on weekends. I DO NOT RECOMMEND this company. Please use them with caution. You get what you pay for. read more

OK! I am still trying to get a credit after returning these table runners! My advise would be to NOT order anything from this company. Their policies defy logic. read more

STAY AWAY. I ordered personalized match books for my wedding and I received them today and the personalization is wrong. It looks like an error with the printer so I tried to contact them to get a replacement sent. They told me they can only refund me 25% and that they can't send a replacement for free. They said since the product is still usable they can't refund. Yes, the matches technically are usable but why would I want to give these out at my WEDDING with the wrong name on them? read more

BEWARE. SCAM COMPANY. No matter what you order, they send it out "defaulty" or "damaged." Then they CHARGE YOU RESTOCKING FEE AND SHIPPING BOTH WAYS on the defaulty items they send out to you. When you try to contact customer service, they won't take calls, ignore your emails, and do nothing for you. BEWARE! I am a solid honest businesswoman, and I can warn you, you will lose money here, because they are set up as a scam to make money off you with their defaulty items. No matter what, they make money off of you, because that restocking fee is big, and they won't admit to fault on anything, and they will make your life HECK trying to solve an issue. Customer Service is NON-EXISTENT, and management is a scam set-up. Don't say I didn't warn you. read more

Tableclothfactory YaYa creations has poor quality . The 2 times I purchased something , both items (table cloths and flower wall ) were very bad quality. Don't waste your time or your money on their products. read more

We ordered from efavormart apparently that's yaya creations. We ordered ribbon and all the lettering is together no space and when ordered it ask what would u want to put on the right and what on the left well no it was all centered. But there is no phone number to talk to. Used their live chat and they said my order was correct. That I had to cut the ribbon. I have never had to cut ribbon in my past to make a bow. Also I ordered eggplant and received burgundy. Any business that can not provide a customer service number is a fraud read more

I ordered tablecloths for my wedding from Tablecloths Factory which is owned by Ya Ya Creations. I found the Yelp review of the company after I ordered so I was pretty nervous to receive my order. I received the order very promptly. All the tablecloths were as expected, the color was spot on and each tablecloth was packaged separately in plastic and individually labeled. I felt the quality was good, not like superb but I didn't expect it to be. Everything did kind of have a funny smell but I assume that is a byproduct of the manufacturing process. Nothing the washing machine can't handle. All in all I am very pleased with the quality of the products. I did not have a reason to contact customer service so I can't speak to that. read more

Ordered from their website, efavormart.com. Item was not packed correctly therefore damaged. Spoke to a representative and now I have to pay for shipping which is more than the item itself. I wish I found their yelp and checked their negative reviews before I ordered from this company. read more

Totally garbage,I ordered 8 bundels of baby breaths.I opened the package and most of the petals fell off.I tried several times to contact them Could not be reached.I texted them asking their return policy,No Response.Totally rude I will be contacting the BBB. read more

I had my engagement party and we purchased three marquee lights, a 20'' R, 20" K, and a 20" & sign. The product ships and arrives to my house, The "R" and "K" are dented and instead of the "&" sign WE RECEIVED AN "@" SIGN. We luckily had enough time to send it back and customer service told us we would get the correct sign in time.... Well our new package comes in just days before the party and guess what it's another "@" sign. Even after we told them the mistake and were assured it would be corrected they mess it up again. It was a total fail. I would never buy from here again. read more

This company does NOT even deserve a ONE star! I ordered printed match books and little boxes. The products came in with crooked printing and uneven spacing, they looked terrible. I contacted the company immediately to return them or to possibly reprint them as they were unusable. They told me NO. That since they were printed with my information that they could not accept a return and that the printing is fine (I sent them a pic) with the letters totally printed at an angle and the letters were spaced incorrectly. DO NOT ORDER FROM THIS COMPANY!!!!!!!!!!!!!!!!!!!!! ANYTHING OTHER THAN A ONE STAR IS OBVIOUSLY A FAKE REVIEW. read more

The phone number given here is disconnected. BEWARE!! One person seems to own 2 companies under the name Ya Ya..Tablecloth Factory and Tableclothes Factory. I ordered from one and when I did not get an email confirming I went into the website and ordered a second order..thinking it was the same company. Well it was another company, but I gained access with my same password which made me believe that I was at the correct website.. I have ordered a 2nd order and paid $26 for a rush delivery. Now I find out there is no refund on one and the other said they would refund.. I have double of the merchandise needed and If I mail back to try to get a refund from the one it will cost me a min of $12.00 on top of the $26 already paid. It has been a nightmare with no one to respond to help me. read more

Very disappointed!!! Extremely poor customer service...they use stalling techniques to frustrate the customer so he/she will give up. Even though I only spent $30, I deserve to be treated better than this!! Buyer Beware!!! I filed a complaint with the BBB read more

BEWARE!! Terrible company. I ordered tablecloths one of which is unusable. It has a defect the entire length from a malfunction of the machine when it was woven. An unsightly 1/2 thick line of thread and fabric runs across the cloth in a very noticeable area. I did a live chat describing the problem. They offered a 20% rebate which I politely refused. I was cut off. I tried again, got the same response. I refused again and asked for an exchange for a usable cloth. I was cut off again. I tried again stating clearing that is it unusable and asking for an exchange. I was cut off again. I will never use this company again!! Save yourself time, energy and money. DO NOT ORDER FROM THIS COMPANY! Cheap fabric, poor quality, nonexistent customer service. read more

I was very disappointed with my recent purchase of linen napkins from Ya Ya Creations. The quality of cloth was sub-par (I should have expected this with the price I paid), so I decided to return them. When I checked their return instructions, they suggested emailing to request a shipping label for which there would be a fee. When I received their email back with the shipping label cost, they wanted to charge me $13.48 for a $33 purchase! I would advise you to find another company for your tableware needs. PS Somehow this company is linked with eFavorMart. Not sure how. read more

The e-mail said everything is in the box but over 50% is missing. Tried to send them e-mails and no response. Have to order from another palce to make sure I get it before the event. read more

This company is awful. The royal blue overlays they sent me are purple. They will not refund me even though this is the only blue color they have. They will NOT give me a phone number to talk to anyone - you have to go through their web chat to talk to anyone. DO NOT ORDER ANYTHING FROM THIS COMPANY!!!! read more

Had to give at least one star just to post review. If I were able to give negative stars, I would. Horrible company. Product shipped without any packaging material. Arrived broken. Spent hour on live chat. Had to take photos of damaged product. Send photos and then argue with these people about the damaged product I received. A little bubble wrap goes a long way in avoiding these issues. Finally agreed to a return of product and had the audacity to tell me to package properly for return shipment and that I would have to pay return freight. Customer service is awful. Make your purchases elsewhere. I should have read reviews/BBB complaints before ordering. Lesson learned. read more

I have been ordering from this place for a couple years now. I came into the warehouse thinking it was a store or open to the public. It is not. But that did not stop them from opening there doors and helping me out. The young lady who help me is super nice. She went out of her way to answer all my questions and give me really good advice for the parties that I am throwing. She also brought out some items that they have so I can see it in person. Thank you so much for your help. read more

This company is AWFUL!!!! Beware!! Their prices are great but their customer service and shipping department are awful. As I am writing this I have been and still continue to hold with a customer service agent from efavormart's live chat. The total chat time at this moment has been 39 minutes. Here is the issue: I ordered 50 chair covers and received 15 I ordered 17 burlap table runners and received 13 I ordered 12 packages of chair sashes and received 9 I ordered cupcake stand and the box came crushed. This was 1 order and it came without a packing slip Update still on live chat now for 45 minutes!!! Still no where with the customer service rep. It is now a total of 53 minutes with the chat rep and I am told to take pictures of the box and send them via email. This is their response after 53 minutes. It should have taken 53 seconds to tell me to send pictures. Totally unacceptable customer service . Please beware!!!! read more

I ordered some flowers from this company. They took a couple weeks to get, but you can't beat the price! The quality was in direct proportion to the price. You get what you pay for. Thanks!! :) read more

We had accidentally clicked the wrong tablecloths. We asked for a straight exchange. They said no, you have to return and reorder. Then, they charges almost $20 for return shipping for a PARTIAL order. The original shipping for the full order was only $6.95. I contacted them (since they tried to issue my limited refund as store credit) and they will do nothing to make this right. DO NOT DO BUSINESS HERE - YOU WILL REGRET IT. read more

BRIDES BEWARE!!!! HORRIBLE PRODUCTS AND HORRIBLE CUSTOMER SERVICE!!! I purchased candles, cameras, napkins and tulle for my pending wedding from this so called company. I was horrified with the products they sent me. All of the candles were melted and/or broken, the napkins were sewn so cockeyed and seams all frayed ... were supposed to be table napkins but were the size of my hand (joke)... as far as the tulle and cameras I did not open them yet and hopefully they will not be damaged as well. I contacted customer service and sent photos of damage and customer service is VERY RUDE AND ONLY CARES ABOUT MONEY. There answer to the damage was that this will happen during shipping it is common!!! Well that's nice I didn't know I was purchasing damaged products, they said to ship products back to them for full refund but they must be in original condition... WELL HOW THE HECK AM I GOING TO DO THAT IF THEY ARE ALREADY DAMAGED!!! STUPID IDIOTS!!! Thank goodness I paid on a credit card and now disputing charges... BRIDES BEWARE... PLEASE PLEASE DO NOT ORDER FROM THIS COMPANY, they may be cheap but you get what you pay for and that is why they are cheap. I would have paid more if I knew this would happen!! DO NOT PURCHASE FROM THIS COMPANY.. IT WILL BE A NIGHTMARE!!! read more

BEWARE!! Do not order from this company. The items as supplied are junk, poorly made, shed pieces of decorations, and not worth even the apparent low advertised prices. The items made for food use are clearly marked not for food use! Also, upon return, the company charges large restocking charges. Customer service was however friendly and willing to help with returns although return postage is your problem. read more

I ordered Damask Flocking rectangle tablecloth from Tablecloths Factory which is owned by Ya Ya Creations. To my surprise the white and black damask turned out to be gray and black. After speaking to one of the customer services named Nadia and sending a picture back to the company at her request (did not believe me it was gray) I decided to return it. Definitely, this company does not work with the customer. I tried to explain that maybe the tablecloth was labeled incorrectly, but to no avail. Will never order from this company again. The quality of the tablecloth is also very poor. Very disappointed. Will not recommend this company to anyone. 9/9/14 read more

Customer service is terrible. They do not have a phone number to call and chat with a live person. The policy online is vague and does not actually explain the time line for returns or exchanges. For an exchange they suggest you make a new purchase and then they will take your original product for a credit. But then when you email for a return label they refuse the return. So you end up paying for two complete orders and zero credit... it's a huge scam. read more

I ordered tablecloths for my daughter's wedding. They came as promised, but I ordered the wrong color and size. The live chat person,Sakura,was very helpful in assisting me in the return procedure. I then ordered the new color and size, but had to cancel that order as my daughter wanted to pay for it. Again, Sakura, was helpful in assisting me in cancelling my order promptly. The only reason I did not give them 5 stars was the tracking of the order. I had to contact them for arrival date and confirmation the order was in transit. Providing a tracking number and updates via text or email was promised but did not happen. However, the package did arrive by the date listed on my order summary. read more

The merchandise was easy to order. However, it was not what I wanted, so I was disappointed to find that the postage was not prepaid, but worst of all, there was a 20% restocking fee, which made for a rather expensive return. There return policy is ANYTHING but customer friendly, and hence, I would not recommend. read more

I had a horrible experience with YA YA creations. The personalized product I paid for was unusable ! I have tried countless times to reach someone and was unsuccessful. Stay away!! read more

Terrible return and exchange policy- avoid ordering from this organization. When I received my order, the colors did not match up. I requested to exchange it and this is what I found out....you lose 10% of your original order and you pay for your shipping to return the items AND you pay for your new shipping. From DC to CA, it's $18 in shipping. So not only did I lose 10% of the original order (nothing was opened), I lost 6.95 in shipping from the first order, an additional 6.95 in shipping from the second order, and $18 in returning the products. All I see is $ wasted...I should have stuck to a local vendor with a stronger and fair return & exchange policy. I literally spent over $30 in just shipping and LOST an additional 10% on the original order all because of a color mismatch- Avoid, Avoid, AVOID! read more

DONT EVER USE THIS COMPANY FOR ANYTHING YOU NEED FOR A SPECIAL EVENT. I have never dealt with such poor service in my life. I ordered tablecloths for a major event and to make sure I received them on time paid to have them expedited. The site states the items will ship in one to two days. Well my order shipped 7 days after I purchased them and will take an additional 7 days for me to receive. HORRIBLE SERVICE!!! WILL NEVER USE THEM AGAIN!!! read more

I too was nervous when I ordered table runners for my daughters wedding, pretty much like Wesley G review ,bit of a funny smell,not a big deal .... Aired out ,problem solved. They are exactly what I expected them to look like even prettier :) Overall I am very pleased and they are going look great. read more

Zero Stars! Buyer Beware! Don't buy from this company. Never had such a bad experience in my life. In the end, I never got my product even though they told me it was on the way (multiple times). I paid extra for quick shipping/delivery and when it didn't come on that day (or ever) they fought with me about refunding the extra fee I paid for quick shipping. My event is tomorrow and up until an hour ago I actually believedy items would be here in time. They never sent me a tracking number so I decided to chat them again tonight to ask for it and that's when I found out my order hadn't been shipped out like I was told. I was lied to by multiple people and therefore wasn't able to order or find other napkins for my big event tomorrow. They told me I could drive to LA and get them from their wharehouse (I'm in San Diego and tomorrow is the day of my event) and they would take off the shipping charge (seriously?! - that's all) or they would have them delivered by Monday. They were supposed to be here days ago! What a joke! They should drive them to me after screwing up so bad and then lying about it. Horrible business practices! They don't care about customers. Zero stars! Stay away! Efavormat or Ya Ya creations or whatever their name is - should not be in business. read more

Do NOT buy form Crafts N Favors, which are under Ya Ya Creations. Please wait for a site operator to respond. You are number 1 and your estimated wait time is 0 minutes. You are now chatting with 'Kevin' Kevin: Thank you for contacting customer support. How may I help you today? Me: I just received my order and found out that whoever packaged my order messed up and gave me the wrong order. This is the very first time that I have ordered from your site and I am very dissapointed. Kevin: 16756 Me: Yes, that is my order number. Kevin: please let us know which items you have received instead Me: I ordered the large bags so that my guest can "Send a bottle of bubbly home" and I can't even put a bottle inside the bags that I received. They are small. Me: Also, the blue satin table runner looks more aqua than blue. Me: the blue on the computer matches perfectly with my theme and the color I received looks more like the Crafts N Favors heading site color. Me: if the items you received do not work for you, like too small, or you dont need these items, you could send the items back to us for a refund Me: for the Blue Satin Table Runner, they are the ligh blue color Kevin: Return for refund Kevin: you could click a link above for our return instruction Me: I like that you can recognize the blue satin table runners as "light blue" I think your company should note this information or name it light blue satin table runner, not blue statin table runner, the picture is VERY VERY deceiving, the sash looks nothing like the photo in the computer. Me: I should not have to do this. Me: You guys should fix the problem and send me the correct items at no charge. Your organization dropped the ball when they packed the item incorrectly, you should honor my request and send me the correct items. Me: I am not going to waste my time and energy on something that your company did wrong. Me: or I will contact BBB for not fixing the issue and sending me the wrong items. Me: and for deceiving the customers. I can take pictures of what I received and the pictures you have online and post it up to the world. Me: http://lghttp.15814.nexcesscdn.net/807CA2/mage/media/catalog/product/cache/1/image/9df78eab33525d08d6e5fb8d27136e95/L/2/L29D_BAG_6x9_WHT.jpg Yvonne Lopez: And for ignoring me online. Me: Are you going to fix the problem? Yvonne Lopez: Okay. Well, I am going to write to BBB. Thanks for nothing! Kevin: sorry, plese send back the items to us for refund if you do not like these items Me: It is not that simple. I really contemplated whether or not I should even order from you guys, since I have never purchased from your site. I decided to submit my order trusting your company and I am very upset. I don't even have a return label in the package. ARE YOU GOING TO SEND ME THE CORRECT ITEMS ? Do you care about customer satisfaction? If not, I am writing to BBB. read more

BUYER BEWARE....The cheap comes out expensive!!! Read the entire item web page before ordering. More specific details of their items are below the "Add To Cart" button. If you do not scroll down prior to add to cart you will not see the fine details. Once you make a mistake, that's it. They ABSOLUTELY HAVE NO CUSTOMER SERVICE VALUES. THEIR PHONE NUMBER IS INOPERABLE, THE BBB RATING OF A+ IS misleading 68 COMPLAINTS. CALLED BBB TO COMPLAIN.-THEY SD THEY WILL CHECK INTO IT. There chat is ridiculous, all answers are scripted. I guess if the order goes great yeah, but if your order goes wrong too bad so sad. Your going to have to handle it thru your cc company because YA YA Creations aka e Favor Mart don't have a customer service platform of any kind. read more

I don't know if it is even worth my time to complain here, but I do want the rest of the world to know about this company. I purchased 12 sequin table runners and a sequin tablecloth from efavormart a few weeks ago. I received the box after about 2-3 weeks of waiting and it was packaged in the most horrendous way possible. There was black tape stuck to my ivory and white tablecloths and some of the plastic had burst due to poor packaging. As bad as this was, this wasn't really what upset me. What upset me most was when I opened my table runners and tablecloths only to find sequin pouring from the back as though it were running water. I checked each table runner and the table cloths and they are completely BARE in certain spots. I contacted the company immediately and gave the videos of the damage. They asked me for additional photos and only offered 20% discount on the 3 table runners. This is unacceptable. I want my money back for the tablecloth AT LEAST as it is completely bare in spots. There is no way I can use this for my wedding. read more

Do not use this company. Save your money. They never shipped my order, although they charged my credit card almost 3 weeks ago. UPS tracking shows that it was never shipped. Then, they wanted me to pay for overnight shipping for them to re-ship it to me if I wanted it in time for my event. They finally offered me halfprice of the overnight shipping which would have cost more than my order was even worth. I finally had them refund my entire order. read more