I honestly can say that the shipping service has improved significantly. I had a bad experience with the shipping service and decided to buy your products I love the whipped shea butters. Thank you for your fast delivery service. read more

I love the products, but my last experience with them wasn't a good one. It took a month for me to get my products. when my products arrived, some of the products weren't in decent containers so they cracked and melting . It was messy. I called customer service couldn't get anybody that is not how you do business. read more

I have yet to receive my package or at least an update for an order that I placed on August 7, 2026. I've sent e-mails and the contacts listed does not work. It's unfortunate because the products are good but the customer service and overall organization of the company is horrible. I would say do not bother ordering online. Maybe buying from the actual store would be a better experience. read more

Number doesn't work, still waiting for my order..it's been a month. I'm a regular customer and I'm so disappointed with this company. I get better service just going into the store in Philly. read more

I have tried multiple times to contact this company about a debit from my account in August 2025. I have sent a live chat, two prior emails and even called the number. I have received 0 responses. On August 12th 2025, I placed an order for several items online. My bank account was debited for $71.76. When I went back to your website to check on the order, I never got an order number, tracking or additional information. The status was never updated. I really enjoyed the products before, but this is very disheartening that I can be charged for products that apparently were never shipped out. :-( Can someone please get back to me? Antioch, CA 94531 and I have placed orders before. One being in February of 2024 order# 28251 I will call customer support tomorrow morning. read more

Put in an order for 4 bars of soap on 3/17. Email specifically states "Simply pick up your order at any time during regular business hours at our store! Make sure to present your order number from the email to the cashier for verification before paying. Shop stress-free." Confused why the shop didn't take my order off the shelves and put it to the side for my pick up. I came in today to pick up my order and the associate said they did not have my order because they ran out. Wasted gas to stop by here. Was told I had to come back on Monday after the Eid holiday. read more

I only became aware of this company and their products late last year, and purchased a.number of items before the holidays. I have been more than pleased with EVERYTHING I've purchased so far and am stocking-up since they are running a fabulous promotion currently. The natural ingredients are blended into luxurious-feeling creations, and a small amount goes a long way. From the hair products to the bath and body items, particularly the body butters and spreads, I love them all. It's like having spa treatments at home every day. I live in the general area, so I've ordered online and picked up my items in-store. The staff is super friendly and efficient. I could not be more pleased .​ read more

I visited yesterday and had a wonderful experience. The individual working was pleasant and very helpful. The butters feel like heaven and the bath scrubs are amazing. read more

Do not order from this company online, because you will never get your order. I've reached out to this company on numerous occasions, requesting a refund on an order that I placed over three weeks ago, they haven't contacted me back at all about me a refund on the products that they never intended to send out. Now I have to contact my bank and let them know that this company online services is a scam! they never intended on sending me my Order! Never again will I support this company or tell anyone about them. This is bad business! read more

I had to stop using products from this company because their shipping and delivery services suck to high heaven. If you do not live down the street from this company, you may never see your order. The email notice you are supposed to receive when your package has been picked up at Yadain's warehouse by UPS is mostly hit or miss (more often miss than hit). And UPS drivers must all be DEI hires since they can't seem to tell the difference between a San Pedro city and zip code and a Los Angeles city and zip code. I know where I live; they just can't seem to find it. These incidents have happened to me by this company so often that I've decided that their lovely products are not worth their ever-ongoing service annoyances. If you can get someone on the phone, they are lovely to speak to, but their follow through is never what you are told. I am annoyed beyond belief because after purchasing from this company for over two years with much of the same annoyances, I find myself now still waiting for two lost packages with UPS claims stating the packages are losst and that I should contact the company, whose phone number has conveniently been disconnected. I have tried their chat and email with no response. There service is worst than shotty. read more

They have so many different amazing products you can't help but go crazy. With only the best ingredients you know you're getting something really special! Thank me later:) read more

I've never been to the store, but I have ordered online numerous times. I love that they are always running a sale, so I am able to get lots of products without breaking the bank. My favorite product is probably the liquid black soap. It's wonderful. The only downside is that the lotions are too thick for the bottles used. I'm going to have to cut the bottles to get the product out. read more

I finally got a chance to visit this business. Yadain means 2 hands, I was told. Parking: metered and make sure you over feed the meter because PPA can't wait to ticket. The workers were nice. Siyaam was very helpful. You have an option to create your own with some of their products or purchase pre-made bottles and jars. They have scrubs, whipped creams, lotions, and hair products! A big natural candy store. There is a lot to look around at. Make sure you have time to spend if you decide to go. I created my own: whipped lavender & mango whipped butter. The jars are plastic, and they write the scent on the jar. Very generic. The price point was high. They tried to push the buy 4 get 1 free. However, that was too steep for me. They have a store called Harlem across the street that sells oils. Overall, I enjoyed my visit. My purchase was good. I enjoyed my scents. However, once I applied it to my damp skin, it didn't last long. read more

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I heard about them online so when I went to Philly I knew I had to check them out. I lost my mind when I walked in the door because it smelled so good, I wanted everything. The sales lady was beyond helpful in answering my questions. She explained that when you make online orders, be patient because each one is custom made so they take longer. Check them out, you won't be disappointed. read more

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I love this black owned establishment with all natural products. She butters, oils, shampoos, conditioners! Beautiful decor excellent knowledgable service please try them out!! Trust and believe you'll definitely be going back again!! read more

I've tried contacting this company numerous times. They don't respond to the calls they don't respond to the online chat they don't check their emails this is ridiculous. A place to order December 18th and I've not seen my order since. I decided to drive up there Sunday and spoke to young lady in the store she said she can't help me with anything and she was going to make sure my order gets sent out Wednesday which is today January 14th and I checked online and it still says pending shipment what the hell. The craziest thing is there was another lady that had the same problem that was at the store complaining as well. I bought products from them before in the store and I have ordered before which I didn't have this much problem I don't know what is going on but they need to get their s*** together. All I can say is to save yourself the hassle don't order online nothing cuz you ain't never going to see it read more

This place is great they just do not open on time. Prepare to wait. Maybe come later in the day but DO NOT come opening.

It's always a great experience when I stop in here and I always end up spending more than I anticipated but it's worth it. Staff is very friendly and helpful whenever I visit and eager to offer suggestions. It appears they extended the store and are no longer labeling and packing in the back of the store. The Shea butter is great for my skin and keeps me moisturized and smelling good. read more

Yadain Cultural Solutions - Cosmetics & Beauty Supply Near Me - Philadelphia, Pennsylvania

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I was looking for an essential massage oil so I made a trip to Yadain after seeing some favorable reviews on Yelp. The location is on a main street (Chelten Ave) with ample street parking (it's metered)... When I entered the store the mixture of the many fragrances yielded an ambrosial essence, which invoked a tranquil shopping experience paired with the kind and attentive disposition of the sales associate who assisted me throughout my entire shopping experience. I had intentions on purchasing 1 product only but after a pleasant encounter and seeing all of the many offerings, I purchased 3: an essential bath & massage oil, body scrub and body butter. I have not used the products yet but will update my review after using. read more

Yadain Cultural Solutions - Scrub display - Cosmetics & Beauty Supply Near Me - Philadelphia, Pennsylvania

Do not recommend this business. They do not fulfill their online orders, they do not respond to emails or answer their customer support line. Save yourself a headache and do NOT order from them as you will only get frustrated. I placed orders from them and received one two months later and to date I have not received my recent order placed in the begging of March. No merchant does this with online orders. Avoid doing any online business with them. Trust me and read reviews they do not fulfill online orders and then respond. They do not value customer service! Do NOT buy from them. I have reported them. read more

Yadain has been going strong in Philly for the longest. Skin care, hair care, facial needs, whatever you got they have the cure for it. Most recently, my stylist used their maintenance and curl hair milk complex in my hair and I haven't used anything else to moisturize these curls since. My hair is soft and super moisturized throughout the day. Same goes for their skin care. I use their lotion often, especially in the winter for dry skin and eczema. Never any problems and my dry skin is nonexistent. Now my only issue with Yadain is their variety is insane. They've recently moved to a bigger storefront and switched up the layout a bit to add in more products. So I'm usually in there for like a hour looking through all of their goodies trying to tell myself to "chill and get what I usually get." Either way not their problem but I'll always be back. read more

Buyers be ware! go directly to the store, they have wonderful products. If you do an online order forget about it! It takes forever to get your items, they also, will try and sell you a dream when you call and tell you it's on the way when you try to inquire about your order. So don't do it!! go directly to the store...Had to get my money back from the online ordering department, they really suck and tell you a bunch of lies about your online products. "Not Honest nor Forthright at all" in the online ordering department. read more

I think its time for me to stop being delusional and just let this company go for good. I love their products so much that I still order from them knowing I wont get any tracking info , it wont arrive for atleast a month, they never answer the phone or respond to emails. I don't know how the business operates this way after years of the same crap. A+ products with horrible customer service and false promises. read more

The products are okay. There is some inconsistency between batches and the bottled body creams are difficult to dispense. I would advise going to the store in person if possible. Online orders take weeks or months if you ever receive them at all. Also, customer service via email, social media or phone is nonexistent. read more

Highly anticipated and long awaited, my package finally arrived! This was a first time purchase from Yadain but it' certainly won't be my last. Although next time I'll just go to the store, the delivery from my online order took by far too long while my skin was in need! I haven't used my products just yet but I'm in love with the smells. Can't wait to indulge. read more

Yadain Cultural Solutions - Whipped Butters, Body wash and Body Scrubs for the win! - Cosmetics & Beauty Supply Near Me - Philadelphia, Pennsylvania

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While I've always had good experiences ordering through this company.My last experience left a lot to be desired. I place an order that took over two months be received. I requested refund via email and through the customer service person...And was assured this was being processed. 10 days later, the product arrives. 2 jars have no labels on them. Just a handwritten description on the bottom. There's absolutely no way to ensure that this product is what's labeled.Or that my daughter would not have a reaction to it because the ingredients are not applied to the jar. While I've always been satisfied with products of the past.I'm extremely dissatisfied with what I received this time. read more

Yadain Cultural Solutions - I have to assume that's what this is. - Cosmetics & Beauty Supply Near Me - Philadelphia, Pennsylvania

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Very disappointed due to extremely poor customer service!! Their products are so awesome, my last order was made in October and I received it last week.. the middle of December . Today I drove to Philly from Maryland, I decided to drop by the store .. doors locked/closed.. the hours on the door stated 10:30a-7.... Pm.. very very disappointing as this company does not care about the community that support them. read more

Saddens me to have to make a change to my review after my mother had a terrible management encounter when there was a problem with her shea butter I gifted her for Christmas. You can almost always distinguish a great and sketchy business by its mode of management. My mother loves whipped shea butter and I thought it would've been a great addition to her gift. However, this time I chose to get her the baby powder scented one. When she went to open it, she saw that it was more oily than usual. She did not like the greasiness of it as she was used to a smooth, creamy feel. This was unlike the ones she had in the past. I told her that if she was dissatisfied, to return it for a different one. When I took her, a man approached her and she informed him of her dissatisfaction and asked if it was a possibility to change. Well, this was not recieved well. He was very uncaring and rude with a disrespecting tone. He made no attempts to accommodate her dissatisfaction with the product, and offered no real explanation of the greasiness. He only repeated that there were no refunds or exchanges which sucks if you have a defective product.It was a dissappointing lack of customer service, particularly since this hadn't been the experience at prior visits. Seems like under new management, be aware. The issue with this shop is its returns policy--no refunds or exchanges. Didn't realize this until something was wrong. It is clearly a policy that is only in the interest of the business and not the consumer. It is basically saying that you buy at your own risk, which is no way to garner reputation with is customers. The funny thing is, the manager was sophomoric enough to suggest that there are certain businesses that have similar policies. These business are ones that I do not and rarely like to patron because it's a selfish policy. Customers should shop with confidence, not feel concerned that if they buy something and find there's something wrong that it's a waste. A trusted and reputable business is always determined by it's rapport and quality customer service provided to it's customers. This includes fair policies and fair management. This business and ones like it could improve in this area to keep loyal and new customers. Until then, don't think I'll be returning. read more

I've been dying to visit Yadain's for YEARS, I don't really know why I never made it. Even when they opened a location in my home state of Maryland. But today I made the trip and it did not disappoint. Everyone was super friendly, extremely helpful, and quite knowledgeable. I'm so glad I finally made the trip from Baltimore, I can't wait to use my new goodies. read more

If you love your MELANINATED SKIN then this is definitely the place for you. They have a wide variety of lucious, rich and skin nourishing products that enhance and promote healthy skin. The service is also good .The staff are able to answer as well as recommended products to fit your needs. Although this is not a place that I would call cheap. However its worth EVERY DIME. read more

Yadain Cultural Solutions - This Raw Shea moisturizer soap and body butter are a real life saver for me. - Cosmetics & Beauty Supply Near Me - Philadelphia, Pennsylvania

I have purchased the soaps and body butters and have loved everything so far! Some scents of the body butters varied from my initial order but, we're still good and smelled nice. I will continue to buy from Yadainco. Their customer service rep has always been available and helpful when I needed to speak with them. read more

I love everything about this store from the products, the staff and it being organized. They have an abundance of products that smell so good and helps with my sensitive skin. The aisles are fully stocked with everything you can imagine. I prefer this over any other retail brand because the balms, lotions, and shea butter are all natural! No added chemicals that will dry out your skin. The staff is friendly and welcoming, and they are very knowledgeable especially when it comes to recommending a product. The store is always clean which is a huge plus. The pictures will show which products I have and continuously use. My goodness they smell amazing!! That mango sherbet will definitely have you smelling some kinds of wonderful. I will be back even after my most recent stock up. read more

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Months. Months I've been waiting for an order. No one answers the phone. No one answers emails. No one answers messages on social media. Negative comments on their social media pages are deleted. Yet they charge people express shipping, while not sending product. and continue promoting sales while customers are still waiting for their orders. Terrible company. read more

As soon as you open the door you can smell the freshness of all of the products inside. I saw this place on a Facebook viral post. I actually ordered from them before online but I knew once I visited the area I wanted the full experience. Very friendly staff who greet you and ask for assistance. I was happy I was able to actually smell the scrubs and butters. There so so many to choose from!!! I still have a ton of butter remaining so I decided to not purchase but a lady on the staff was very helpful when I asked what I should get for a cleanser for my face so she handed me a products and I purchased a lotion. Since I flew in and brought a carry-on bag, I knew I would have to mail to myself but I asked if they could ship and they actually can from within the store. I just paid for the shipping at the register with my products. So that helped! read more

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I'm so happy I came across Yadain!! This was my first visit and a new fave for sure. For one, the store smells amazing. It's not overpowering when you walk in, as other skincare stores can be. They have a large selection of all natural skincare and hair care products for just about any need you may have. Having researched the company before I visited, I mostly knew what I wanted. This made it so much easier then going in blindly and not knowing where to start and being overwhelmed with the vast selection. Immediately upon walking in, I was greeted by one of the employees. She introduced herself and gave a brief history of the company (as I told her this was my first visit) then told me to look around and let her know if I had questions or needed anything. I liked and appreciated that she gave me the opportunity to explore the store on my own first. As I mentioned, I knew what products I wanted, but with all the options, I didn't know exactly what kind to buy. I found the employee who greeted me and she helped by making some recommendations based on my skin needs. I decided on the Mixed Berries Antioxidant Raw Soap (for my face) and Raw Shea Butter. While she was in the back packing up my Shea Butter, another employee helped me with picking out some Whipped Shea and Jojoba Butter. Both ladies were friendly, knowledgeable and super helpful. Yadain's has excellent customer service and their prices are very reasonable for the quality and amount of product you receive. I'll definitely be back soon to stock up on some more skincare and hair care products!! read more

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Great products, terrible customer service. I ordered two products and received the incorrect items. I emailed the business email more than once (over the past two weeks) and have not received a response. Not surprising since I ordered from the the first time a few years ago, called with a concern and got a smart response from whoever answered. Clearly customer service is not their strong suit. read more

Products are ok, the products are so thick, that I have a hard time squeezing it out the bottle, I have to take off the top. Need new packaging. read more

This place is seriously body care heaven. I never expected the establishment to be so huge with such a plethora of selections. Essentially if it goes on the outside of your body (soap, body wash, shampoo, conditioner, massage oil, she's butters, etc) then Yadain has it...and likely in dozens of yummy scents. As someone with chronically dry skin I was excited to get my hands on some of the scented shea butter and the sugar scrubs. I spent a good 20 minutes just sniffing containers before I finally decided on a pound each of a Tea sugar scrub and a Berry Lemon scrub (with tiny bits of rosemary flecked throughout). I happily put them in my wicker basket and sauntered quickly through the store, anticipating the lush bath I was probably going to move up to 3 pm just because. I grabbed a liquid Castile soap (peppermint) and a moisturizing body spread (mango sorbet) to complete my trip. When I got home that evening and prepped for my bath, I cleansed with the Castile soap...lovely peppermint scent. Next I bathed my body in the berry lemon scrub. Oh my gawd this was the most heavenly scent, and it felt so good rubbing across my skin and I could tell (even in water) it was leaving my newly exfoliated skin highly moisturized. I am seriously obsessed with this scrub now. I don't want anything else touching my skin. They have a customer for life in me. read more

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Due to the disappearance of any sort of customer service, I'm disgusted with Yadain Cultural Solutions LLC. No one responds to the chat on their website, no emails get a response, no one answers the customer service number anymore, no one returns your voice message, and no one responds on their social media. Waiting months to receive (or never receive) an order is unacceptable. Another Black-owned company with great promise that fails in the customer service dept. read more

I don't know where to start. This place exceeded my expectations above and beyond. Friendly knowledgeable staff, clean store, AMAZING products. Would DEFINITELY recommend! read more

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