I cannot praise Progressive Property Management (PPM) enough! We initially signed a rental…read moreagreement with PPM for a single year but have since renewed twice because we have been so happy with the company. Beth and Peggy are personable and professional and a true joy to work with; it's clear that they care about their tennants and strive hard to meet their needs. Since moving into the property (an older home), several minor issues have arisen (e.g., a toilet leak, a problem with the fridge, a tap leak), and each time, PPM has quickly and efficiently resolved the problem, even when the issue came up late at night. This is in stark contrast to other property management companies that we have rented from in the past, where we were often forced to live with the issue for weeks or even months. We could not be happier with PPM!

Horrible management at Patriot Properties. They don't care about tenants at all -- even good ones…read more Zero communication, zero professionalism, and zero respect. They'll drop you without warning or explanation. The staff has nasty attitudes and acts like they've got serious anger management issues -- or maybe they just hate their miserable jobs. Absolutely no manners and no respect for people. Save yourself the headache and rent somewhere else. You deserve better.

patriot properties is one of the most trashy property owners. Constantly fixing things on a brand…read morenew apartment building, appliances almost burning down the building and then them expecting me to pay for a solve when they had given me a fire hazard stove and only changed it after continuously bitching. No sound barriers at all in the building you can hear damn near everything. And the parking? Don't even get me started on the parking. They give everyone one spot on the surface lot and a detached garage which is not allowed for personal items and must be used for vehicle storage. All guest must park on the road which there is no room to park on the road. Then they decide to tow all vehicles in the middle of the night during the week knowing people have to get to work. Dont be fooled by this place- run as far away as you can. This place is a shit hole and I wouldn't wish it upon my enemies.

This would have been a higher review, but we had a disappointing end to our tenancy and that part…read morewas pretty important. Overall, the unit is nice and the landlord is generally responsive to any issues. I spent 3 hours of my own time painting the inside of our unit (had notified the landlord in advance). Met for our final inspection and was thanked for taking such good care of the unit, but still had money deducted from our security deposit (including for a stain in our oven, which had appeared the first time we used it). We were good tenants and didn't complain when our basement flooded on two different occasions or when a new light bulb exploded all over our dining room - it seemed unfair to nickel and dime us especially with all the extra work I put in. My recommendation would be to thoroughly document before and after pictures if you choose to rent here.

I was a resident of Steve Brown Properties, including Brownridge Terrace and West End Circle, for…read moreseven years. Unfortunately, my experience was incredibly stressful and often felt like an ongoing battle rather than a place to call home. Throughout my tenancy, I experienced persistent maintenance problems and poor communication. My experience closely mirrored another resident's review stating that "nobody was ever on the same page about anything." I regularly had to communicate with multiple employees who failed to relay information to one another, making even routine maintenance requests unnecessarily difficult. The buildings themselves also suffered from long-standing maintenance issues. The hallway air conditioning remained inoperable for years despite annual requests for repair. Each time I was told other projects had a higher priority, yet the issue was never resolved. Likewise, the entrance, lobby, and hallway lights remained burned out for months despite being reported multiple times. During a unit transfer, I was mistakenly double-charged rent and had to fight to receive a refund. After moving into the new unit, I spent approximately six weeks dealing with a broken dishwasher, microwave, and washer/dryer because the apartment had not been properly inspected before move-in. I also discovered black mold inside the HVAC closet. In a previous apartment, I reported an air conditioner that failed to cool properly for nearly two years, only to be told repeatedly that it was "working as intended" until it eventually failed completely. I repeatedly submitted work orders for broken blinds, but the requests were closed or downgraded without the repairs being completed. Management did not tell me they were waiting on replacement parts until about six months later, despite my repeated phone calls and emails. I was also billed an after-hours maintenance fee after reporting a fire sprinkler head hanging from the ceiling, even though maintenance determined the condition required immediate attention. Toward the end of my tenancy, a persistent low-frequency booming vibration developed throughout the building, severely affecting my ability to sleep. Although management attempted to locate the source, the investigation was limited to my apartment and the basement, while the rooftop mechanical equipment--a common source of low-frequency building vibrations--was not initially inspected. The issue remained unresolved, and during one of my follow-up reports, I was yelled at by a member of the maintenance staff. Although West End Circle and other Steve Brown properties have attractive buildings and good locations, I found that many maintenance issues remained unresolved for extended periods, and communication was consistently poor. Because these conditions were significantly affecting my health, I submitted medical documentation supporting my disability and requested a reasonable accommodation under the Fair Housing Act. During a phone call, I was told management had approved a mutual lease termination, and I signed a lease elsewhere in reliance on that representation. The agreement was later withdrawn, and I was required to proceed through the standard re-rental process. I learned the hard way not to count on their word alone. Get every important agreement in writing before making major financial decisions. After seven years as a resident, the cumulative effect of the unresolved maintenance issues, poor communication, and handling of my accommodation request took a significant toll on my health and family. Looking back, I regret staying as long as I did. I should have recognized sooner that my concerns were not being taken seriously or treated with the respect they deserved. I hope this review helps prospective tenants make an informed decision. Every person's experience will differ, but this reflects mine after seven years living at Steve Brown Properties.

I've stayed at two properties owned by Steve Brown Apartments. What was common between them was…read morethat there was dog shit everywhere which was never cleaned up. Occasionally they will send an email reminder for residents to clean up after their dogs. This is not enforced. This sucks because there's lots of grass everywhere that could otherwise be useful. The internet is also terrible. When it's connected, it's fine, but that is a rare occurrence. It's like built-in internet across the building through a third party company that's included in your rent. It's down for at minimum an hour per day, so you can't reliably work from home or play online games or anything like that. When i first moved in, i would call this third party (Steve Brown won't help you) and ask about it, thinking it was just me, but eventually i realized it's just a part of living here. There is no leasing office on site at either of the properties where I lived. This became an issue when my and several of my neighbors' key FOBs stopped working one day. I discovered at this time that other people had keys to the stairs, which was a surprise to me, because they told me directly that they could not give me a physical key to get into the stairwell from the outside -- so all i had was the FOB. The main line was closed because it was after hours, so i had to dig to find the emergency maintenance line. They told me they would dispatch someone and call back within 10 minutes to follow up. They never called back. No idea if I would have been left out had my neighbors not let me up the stairs with their special secret keys, but the solution for the next few days was to just leave the front door to the building unlocked until it was fixed. The parking at the Mill District is terrible, and it got worse when the Ian's Pizza opened downstairs. Though there is a sign that says "residents parking only," there is no reserved parking or tag to indicate you can park there, so it's unenforceable. When I moved out, I accidentally left food in the fridge. I actually wanted and meant to take the food, so like, it was actually an accident, and it wasn't even spoiled or anything. It was like condiments and stuff. Otherwise, I spent hours cleaning the place. Apparently the ketchup bottles must have been hell to throw away for them, because they charged me in addition to my security deposit, and threatened to send me to collections if i didn't pay it. The picture of the fridge was literally all they sent me as a reference for why i owed them a cleaning fee -- like they didn't even claim the whole place was a mess, they literally just sent me a picture of the fridge and said you owe us money for cleaning this, I'm not even kidding. otherwise the place is pretty nice tho and they tend to leave you alone, so 2 stars i guess.

I have many issues to get into with these slum lords, mainly that the value they provide is…read morenothing, but this review is for a more recent transgression: This Patient, Pleasant, and Positive business lauds itself on being "pet friendly" but last Friday they sprayed poison (pesticide) all over the grass of the property where I live with no notice to pet owners. Just little white and red signs that said 'this grass has been treated, keep pets off.' People rely on the grass around the apartment to give their animals outside time, and this was just the most recent in a gross lack of communication and notice to tenants. Slightly unrelated but pesticide sprays like the one WMC used on the grass are frivolous and deeply harm beneficial insect aquatic ecosystems, like the Yahara River which is ~500 yards away. The way places like WMC treat the people they make a living off of is not much better than how they treat the land, which is abysmal :(

they will not do automatic withdrawal!!! this has caused me count problems. why can't they take the…read morerent out of my account when rent is due?????

We stayed at "Happy Heaven" (7/30-8/2), managed by Sand County Service Company, and it was a major…read moredisappointment. The cabin was dirty on arrival: dust, dead bugs, trash under the bed, dirty bedding, and a strong musty odor. The outdoor space was no better -- the deck was covered in animal feces we had to clean, the yard was overgrown, the fire pit unusable, and mosquitoes made the space miserable. Inside, we found dangerously overloaded outlets and endured a nearly two-hour power outage caused by the owner's appliance. This was not the safe, comfortable, or enjoyable stay we expected at the price paid. We contacted the management company three times afterward with photos and a fair request for partial compensation. Each time, they refused to take responsibility, offering only excuses and dismissive responses. Travelers: expect a dirty, neglected property with zero support if issues arise. Owners: beware -- your property and reputation are at risk with this company. Many management firms care about guests and homes. Sadly, Sand County Service Company is not one of them. NOTE: We only took pics of the electrical for insurance purposes. We were too busy cleaning for two hours to take more. Trying to salvage a vacation!

I first rented with this company years and years ago and found the rental units perfect each time…read more I hadn't had occasion to rent again until this year and decided to bypass Airbnb and VRBO and go back to this company. I was not disappointed to once again find the perfect place to spend our little getaway! Immaculate lodging and everything we needed to make it perfect! I can't give them enough praise.

I have had nothing but the greatest service here in Belmont in the house I am renting from Prima…read more They are QUICK to handle any issues with maintenance, and made my move in as easy and hassle free as could be! Shout out to Josh from the maintenance department. Solid communication and quick response time. The office has been SUPER helpful and the customer service has been great. I would reccomend them 10/10 for anyone trying to find a place to live. The rent is VERY reasonable for a 2 bedroom home close to everything in Kettering AND Beavercreek! ​

They are an extreme nightmare i had an apartment through them it said newly renovated but it was…read morenowhere close to renovated they have crackheads doing renovation work literally and i called and complained about it and they said that it was renovated and when my lease was up and i ended it completely they charged me 1600 and put false claims on my credit report im currently looking To sue them myself.