Bought my car back in 2020. So happy that even after all of this time the staff is so helpful! Mike H was able to help me book a service appointment so fast and Bernie got me out of a huge bind when I misplaced my account info to make my payments. Sarah was also so helpful when she made sure I had all of the info I needed regarding my service appointment! read more

Purchased my vehicle from there 2 months ago. Joseph assisted with the sales due to the salesperson helping me was new. Both my key fobs were missing the keys. Signed the paperwork and Joseph said he was going to get the ordered. After 2 weeks I never heard back so I called Joseph and kept getting the run around. Said he would call me back and never would. A month later I called and he told me the same thing. Went up to dealership to get my license plates picked up and Joseph said he was gonna get my keys ordered. Went with him to the service department filled out the proof of ownership form and said he was going to get them ordered. Fast forward ANOTHER month called Yaklin today to see what the status was on my keys only to be told they were never ordered. I have never had such a horrible experience trying to get some keys for my vehicle. If I ever need another vehicle I will be going to another dealership. It's been 2 months and just getting the runaround is ridiculous. I'll include a photo of my key fob. I was told when I purchased it the keys "were probably thrown away." Absolutely ridiculous. read more

Yaklin Ford - Keyfob missing key. - Car Dealers Near Me - Richwood, Texas

Took truck in for a recall on a clock spring in the steering wheel. Yaklin calls that evening saying the recall work was complete but my relay switch isn't working that operates the windshield wipers. I say that's funny, the wipers worked fine before I dropped it off for the recall. He asked the mechanic and he said he didn't touch the relay switch. It must of just broke on its own. Then I ask how much and he tells me $300. I said I guess fix it. He calls and says it's ready to be picked up so I get in it and drive off and the steering wheel is sideways while I'm going straight, improperly installed. They fix that and give me the bill for $600. Pathetic that you take it in for a free recall job and they find a way to get money out of it. You be the judge!! All I was offered was a sorry and a hand shake. NEVER AGAIN will I take or buy anything from them!!!! read more

My salesman, Connor, was very helpful, patient , and answered every question I had. The sales manager, Bernie was also very helpful and both made my experience very smooth!!! 10/10 read more

They ordered and replaced the original key fob. Then coded and cut another two key fobs. Great service

Ernesto G. I recently purchased a 2024 F150. THANK YOU to the Yaklin Team in Richwood; J.D., J.J. and Bernie, these guys took good care of me. I had done my research for over 3 weeks and their Drive - out offer was far less than other FORD Dealership's offer locally and in the Houston area, which included a 7/84 warranty! I had a terrible experience with my 2017 F150 being serviced at another FORD dealership and this had been the 2nd and last time, I had reached the point of dissatisfaction, horrible customer services from these other guys. What made it even worse, to be treated in this manner when I had been a loyal customer for over 7 years! Three to four weeks to do a 4-day repair, and to leave with my engine light on, due to their incompetence, Yaklin repaired it in 1 hour! However, on the day I walked into the Yaklin FORD dealership I was made to feel welcomed, and the sales staff were all courteous. They made it a point to introduce me to their Service manager, Justin Fowler, he assured me there would be no worries and his team would be more than qualified to handle any of my new truck's servicing, and he gave me a sweet Yaklin cap! Great job Yaklin Team! These guys treated me so well on the very next week my wife purchased her a new 2024 SUV from J.J. and the Yaklin Team! FORD IS THE BEST IN TEXAS AND YAKLIN FORD IS THE BEST IN BRAZORIA COUNTY! Respectfully, E.G. Brazoria, Tx. read more

Purchased a Used Vehicle from Yaklin ford in November of 2023, upon receipt I encountered a transmission issue will shifting less than 8 hours from leaving the dealership. I informed the dealership/sales rep that I was having an issue. Returned the truck the following week for diagnoses, picked the truck up on Friday of that week, as was told via the service manager Justin, we reset the computer and these types of trucks shift hard, keep driving it it will learn how you drive. Drove it off the lot, immediately returned for the same issue, took my salesperson on a ride to show him the issue, he agreed the truck should not do that. Spoke with him and the service manager explained it had continued, service manager said keep driving it. Fast forward two weeks returned to try and fix the problem myself, paid for a full transmission service, and advised I was still having the issue. No one care to help. Received the vehicle back after servicing problem continue, provided video evidence, (still didn't believe me) returned the truck back before Christmas and did not receive my truck back until late January. All this being said I never once received contact from the dealership without my engagement. No updates or potential fixes were presented to me, as well as being completely lied to by the service manager Justin, as well as the Owner Justin Yaklin himself. When they say they stand behind their service and vehicles, it is a complete lie. And to this day the problem still persists. I will have to now take it to another ford dealership to hopefully get the problem fix with better customer service. I would suggest never buying a vehicle or having a vehicle serviced from this dealership. read more

I had reserved a specific Bronco with Yaklin ford on January 25th. I have been in the market for over 6 months and have done my homework on what I wanted. It was to be delivered on Feb. 15. It actually made it to the rail yard on Feb. 14. That's when the deception/lying started happening. They kept telling me they were trying to secure a transport for the vehicle. I texted and called everyday. They stopped responding or would answer the phone and tell me they would call the rail yard and get back to me... never happened. Then 9 days later I got this email from the manager at 8:20 at night! Trisha, I want to start this off with a good news,bad news situation.Our owner saw that we had the Bronco we were going to sell to you but he had another customer he had promised it to,He is the owner,so,his deal trumps my deal.That is the bad news.The good news is that we have a Cactus Gray Wildtrack Bronco incoming from the plant due in here in mid March that I will put your name on and take a deposit on,which we normally don't.The difference between the Badlands and the Wildtrack is the Sasquatch pkg is standard on Wildtrack and an option on Badlands.The Badlands we have does not have this option.If you are getting a Bronco,the Sasquatch pkg is the most sought after,least available.Please dont kill the messenger but I have my hands tied.I included a MSRP window sticker,We will sell this for sticker plus the 4500 market adjustment.This one is a little more MSRP,but far more equipment.If this works for you,we will send you new figures.Once again,please accept my apology.Your business is valued if we can earn it.I dont expect you to be happy with us,but we hope by offering you the better Bronco would soften the blow. Needless to stay I was devastated and angry. Here was my response the next morning. Good morning Joe. As you're aware, we made the deal on January 25th and I offered to put money down on the Bronco at that time to preserve it. I expressed my concern to you about having it be sold out from under me and you assured me that it would not be done and that you don't take deposits because your agreements are kept. On January 25th you earned our business so there is no need to re-earn it on another deal for a vehicle that I don't want and another month long wait. You can keep our business by doing the right thing and for Mr. Yaklin to honor your commitment to me on the deal we've made. I've already worked out payment and financing with your finance group and I have insurance in place on the vehicle. I can pick it up tomorrow. (We also sent this to the owner, Justin Yaklin) Of course, 5 days after my response was sent.... NO RESPONSE! Not even, I'm sorry this happened. Have a good day. DO NOT GIVE YOUR BUSINESS TO THIS TERRIBLE Dealership!! read more

If you want pieces of your interior to remain intact, don't bring it to them because they will break it. And then tell you it's consequential damage and then deny to fix it. I found Fifteen other reviews of them tearing up someone's interior and then doing nothing about it, and then saying it wasn't them and that you have to deal with it. They also wont answer your calls and avoid you . Avoid justin and his whole pack of gremlins. Take it to anyone else other than them. They are liars and crooks. read more

Dishonest- Yaklin is perpetuating the adage that you can't trust a used car salesperson. Online, I recently found a reasonably priced 2022 Subaru Outback at their dealership with a little over 20k miles. Because the dealership was about 150 miles from my home, I had to rely on what I was being told by my sales associate (Saleen) and via the pictures provided. I asked repeatedly if there was anything of significance that I needed be made aware of in regards to the condition of the vehicle (i.e.- stains, rips, dents, dings, etc.) before making the nearly three-hour trek to the dealership. Because the vehicle was only over a little more than a year old, I had fairly high expectations about it's current condition. I asked if the vehicle had been smoked in as this was a deal breaker for me (as I am an ex-smoker and can no longer tolerate the smell of smoke). The sales associate assured me that the vehicle was in excellent shape and had not been smoked in. After hearing all of these positive reports, I scheduled to go to the dealership on a Friday to see the vehicle in person, take it for a test drive, and hopeful complete the purchase. I set out and arrived at the dealership a few hours later. I found the vehicle on the lot and began inspecting the vehicle's exterior. I immediately noticed the lower plastic molding on the passenger's side was falling off. I then opened up the vehicle's tailgate and was immediately hit with the pungent smell of lingering cigarette smoke. My initial sales associate (Saleen) was not present so I was greeted by a new sales associate (Joseph). I expressed to Joseph that I was not happy as I had been told this was a non-smoker's vehicle. Joseph confirmed that the prior owner, Barb (apparently he knew her), had in fact been a smoker. Then he had the audacity to tell me that although Barb was a smoker, she never smoked inside the vehicle. He stated that she always stopped the vehicle and got out to have her smoke. He stated that the smell in the vehicle was from smoke that had drifted into the vehicle while Barb was smoking outside the vehicle. I couldn't even believe that he was trying to pass this terrible lie off as fact. I actually wondered if he knew how preposterous this sounded as he was speaking it. I then opened the driver's side door and found a burn mark on the interior door trim. When confronted with this evidence, Joseph just shrugged his shoulders and tried to redirect the conversation by explaining that they have a process at the dealership that can remove the smoke smell from a vehicle. He advised that their techs have just been too busy to complete "smoke smell removal" from this vehicle and that it would take about 1/2 a day to complete. I was frustrated at this statement as the dealership had known for days that I was coming to inspect/purchase this vehicle. At this point, I had already lost all confidence in the integrity of this dealership and it's sales associates. I can't comment on the auto repair shop or the new car dealership but I would strongly encourage anyone considering a vehicle purchase from the Yaklin used car dealership to reconsider. Yaklin has dishonest sales associates, buyer beware! read more

After purchasing my 2012 F-150 that was in super good condition today I can defiantly say I'm a happy customer. The process was super quick and straight forward. Upon arrival I was test driving the truck within less than five minutes of being there. Instantly loved the truck and went through with my purchase. Joseph was great with the entire process and will for sure be coming back to purchase another vehicle in the future. read more

I was given the best trade in offer and sale price on my new F250. The sales people and management were very helpful and responsive to my wants and needs. I have been all over Houston only to find that the best price and service was right here in Richwood at Yaklin. Thank you all there at Yaklin for the great experience buying my new truck! read more

I reserved a Bronco with $100 down. 2 months later went in to the dealership to put $1000 & confirm exactly what I wanted on my Bronco. After waiting a year, I decided I no longer wanted a Bronco. I called and canceled my order. Joe told me I would immediately get my $110 back. After multiple days, phone calls, & trips to the dealership, I was given $1000. I was told they couldn't find the $100 in their paperwork. I provided them what documentation they needed. This was March. It is now May. They made no attempts to contact me. I have once again provided my bank statement proving I paid the $100. Again it has been multiple days, phone calls, and stops by the dealership. I'm still receiving the story from Joe. You will get your money tomorrow. But yet, NO MONEY! read more

Dealer backed out of sale after I chose to go with my own financing. They did not sell to me for that reason. They asked me to finance with them and them to refinace with my bank that had approved me. Makes no sense. Only sense is that they get the kickbacks. read more

Horrible experience . Next time get your stories straight .. was told that the vehicle was not in condition to sell by one sales rep to be told from another sales rep that the car had been sold to someone else . Lies are not a good way to earn your customers business . I will never do business with Yaklin and will not recommend to anyone. Honesty goes a long way . read more

Worst place to work. Managers promise things then pull back. They hide money from your paycheck. Lie to you. Act like your stealing. Keep information from you. Stay away!! read more

Drove an hour and a half to look at a car that the salesman has been sending me pictures of all morning just to realize it was a bait and switch in the actual car was not the same. The game this dealership plays is completely unbelievable and please take it from me not to waste your time here. You will absolutely be sorry! read more

Awesome service from start to finish! Extremely happy with my new Explorer!!! Thank you Steven and Thomas for all your help!!!