Unprofessional, unreliable, inconsiderate and rude. This service feels that it's the responsibility of the client to provide free parking to their workers. They recently cancelled a cleaning service I had scheduled in advance, an hour after the cleaner was scheduled to arrive, because the cleaner didn't have a credit card for their parking. They ignored my phone calls about the issue, after sending me multiple texts asking me random questions about parking leading up to the cancellation. I was only offered the chance to reschedule. Really bad customer service. read more

A completely unreliable service. I was given a two hour window for the cleaning lady to arrive, and when no one arrived within that window, I called only to find out that the specific person who was to come to my home failed to tell anyone that she could not come to my home that day. Totally unprofessional. read more

Yana is the best! Both her and Iryn have cleaned the two apartments that I have lived in over the past few years, and I have always been very happy with their services. My place is always spotless when they are done! I asked that they use my own, eco-friendly cleaning supplies, and they were more than happy to accommodate. Occasionally, Yana will contact me if they think that another product will work better, and I'm happy to pick it up before the next cleaning. I usually communicate with Yana to schedule, and she is very friendly and accommodating. She also has the best rate I've come across in the city. I will happily recommend her to all of my friends looking to schedule regular cleanings! read more

Was very easy to schedule online since my regular cleaning lady wasn't available. Natalia was 10 minutes late but did such an excellent and thorough job despite some setbacks with my vaccum cleaner. It took 6 hours to clean my place when my regular lady does it under 3 hours. I know I am paying hourly to Yana(kinda expensive) but I am pleased!! read more

From the communication, the accommodation with short time scheduling, to the very last spot, I would not change a thing! Yana & her crew are so friendly & polite, & most importantly amazing at their jobs. I would never recommend anyone else! read more

Yana's cleaning service was fantastic from start to finish. Yana was able to schedule me within the week and was very direct with pricing, etc. The woman who performed the cleaning was meticulous. I have been shopping around for a good cleaning service for a while, and in comparison to the last service, Yana's was so much more thorough...and still about $30 less expensive than the other service. Our apartment is immaculate and sparkly right now. Also amenable to using green products for a modest price increase. I cannot recommend Yana enough...amazing service! read more

I wouldn't recommend anyone else! This is the best experience I've ever had with a cleaning service. I hired Yana cleaning service to do a move out clean for me over labor day weekend and they were absolutely fantastic! End of August/beginning of September is an incredibly busy time for move ins/outs. I can only guess they were incredibly busy this weekend and quite possibly overbooked. But they didn't miss a beat when it came to my "move-out" clean. After the movers too all my things out, I was feeling a little bit bad about just how dirty the place was, especially in the corners behind furniture that had not been moved in three years. But it didn't seem to bother them a bit. They came in smiling, worked their butts off and when they left i could see my reflection on the wood floor! Price are fair and competitive, and they quote I was given was spot on. I strongly recommend Yana, and plan to hire her again for regular cleanings in my new place. read more

I had them to clean my house and very Disappointe. I requested a certain floor cleaner and they did not have. They did not clean all of my appliances as they indicated nor did they clean the walls. Very bad job!! I would not recommend anyone to use this company. I am very disappointed!!!! read more

1 lady came to clean our 2 bed / 1 bath apartment. The whole job took her just about 4 hours. By the time she left, everything was spotless! Would definitely recommend and we will be using Yana's again for our upcoming move. read more

Came in on a referral and as a first time user - very satisfied with the booking process, quality of service, and especially the price. Loved the optionality based on using your own products, using their green products, or using their conventional products, an option between regular cleaning and deep cleaning, and several other options in services read more

I will not have words to describe how AMAZING this service is. First of all I loved the products they use. I didn't believe my house with two toddlers and a baby could be so sparkly and shiny after a cleaning. I wasn't able to get rid of some stains and spots for years and they disappeared after the work was done. Now I am using their products on a daily basis. One more thing is the owner of the business Yana, always very nice and very knowledgeable. She and her team know how to deal with spots on the carpet, how to safely bleach kitchen tile and make your stainless steel shine. I highly recommend this cleaning service. They also offer a package cleaning services which saves you money. From now on they are my best! read more

Yana's cleaning service was done impeccably. Yana is also a great pleasure to speak with and went above and beyond to help me with my move in cleaning. Thank you! read more

Yana Cleaning has been coming to our house for a few months now. Their staff are true experts and always very thorough! There is an option for them to bring their own supplies as well (for a minimal upcharge) and this is a great option if you don't have tons of cleaning equipment at your house. They will do a standard cleaning - if you ask for them to change the sheets or anything 'extra' - the staff will do it. We have a cat and during the mopping they will use vinegar on our hardwoods to get rid of any 'cat smells'. They usually wrap up our 2B/1BA apartment in about 3.5 - 4 hours. Trustworthy, timely, easy to schedule, and seamless payment. Highly recommended. Will continue to use Yana for years to come. read more

We have been using Yana Cleaning Service in our 2 bedroom apartment for just about 2 years. I always look forward to the day of our scheduled cleaning, as it is such a relief to come home to a spotless apartment. The service is easy to schedule, reliable, the crew is always on time, and the cost is reasonable. Thanks, Team Yana! read more

I have been using Yana now for almost 4 years and they are the best. So easy and efficient. I would highly recommend them to anyone who is looking for a simple yet thorough house cleaner. Thanks so much for your amazing service. read more

I used Yana's Cleaning Service when I lived in River West and I will continue to use her at my new apartment. She is always so friendly, easy to schedule with, and offers the best rates in the city. My place shines when it's finished and the cleaning only takes a few hours. I like to use green cleaning products so they happily use mine, but always ask before using something else that they think might clean an area a little bit better. I love the suggestions! Overall, I have been very happy with Yana's Cleaning Service and would highly recommend them. read more

I used Yana Cleaning Service for my insurance office on the northwest side. I have been in this office for 11 years and it has NEVER been as clean as it is now after her visit. She works hard and fast. She pays attention to every detail. Earns every penny of her pay. read more

Yana's Cleaning Service is the primary cleaning service I use for my Property Management company. Her staff is timely, reliable and they do an exceptional job of cleaning. I always appreciate the flexibility with schedule arrangements and its been helpful for me having a reliable service I can use. I definitely recommend this service. read more

I called Yana's for a post construction clean. There were two very nice young adults who showed up right on time. I just don't think they were really prepared for the mess and deep cleaning involved with the clean, plus it's a big house. They worked hard and diligently, and did an ok job, but there was no real deep cleaning....more surface and superficial. Remember, the house is empty with no furniture and no appliances to be cleaned just dust and dirty bathrooms. They worked for 7.5 hours and did they best they could. I do also realize that post construction never gets perfect after one clean. I think for weekly cleaning this service would be good, but don't recommend for post construction. read more

Very happy with Yana's Cleaning Service! We have used them for a year now and have been impressed with the service we receive. Even when we have had to reschedule, they have always been accomodating. read more

Not exactly happy with my service. My 2bed/2bath condo gets cleaned every two weeks so it's not really that dirty. They initially told me it would take 4-5 hours to do the entire place including the stairs leading to my third floor unit. Today I only needed one bedroom /2bath cleaned due to furniture in our second bedroom being moved around. It took her 5.5 hour to clean 1bed/2bath condo! What!? Not only that, but they didn't change the sheets or clean the duvet cover on me bed. She told me that I had to ask for this which I was totally unaware of. Who doesn't clean the sheets!? They also disregarded my request and did not clean the stairs leading to my unit. To their defense, they offered to come back and finish the stairs, but I declined due to my dog being home from daycare now. read more

I used Yanas service for many years and have referred her to all of my contacts. She's great and her staff is also wonderful! Highly recommended read more

I already have a very tidy house and just needed some last minute quick refreshing before my party. It's been about an hour now as I watch these 2 ladies clean one small bedroom together. I had to actually tell them to split and do separate rooms (divide and conquer). When I called to make an appointment, I had specifically told the reservation lady to bring all supplies since we didn't have any and our vacuum is small (cordless) for spot cleaning only. Despite that they didn't bring the right supplies - asked for a vacuum cleaner, swiffer, paper towels, bucket and even a parking permit to park on the street. Very unprofessional!! read more

5 stars isnt enough for these guys. This is the second time I've had Yana's team come to an apartment and clean. Very thorough and professional, did a fantastic job and also very accommodating. I was a little demanding and they dealt with me perfectly. All in all a great service. Couldn't rate them highly enough! read more

Fantastic cleaning. Very easy to get in touch with and schedule a cleaning and reasonably priced. They came in and deep cleaned a unit in my apartment building for a new tenant and did not miss a spot! They also cleaned my unit and did a fantastic job. I would recommend this service to everyone! read more

I used Yana services for a pre-move in cleaning. The previous tenant had not cleaned anything before she left and the place needed some work. The two young ladies were very punctual and ready to go. As the apartment was totally empty, I left to it so I could get some other work done. I was quoted five hours of total work and it ended up being about 4 1/2. They did a superb job. Particularly in the bathroom and the kitchen, both which had some stains that I thought were permanent but were gone when I got back. Both the woman that booked my appointment and the ladies that clean for me we're very polite and professional. I would highly recommend their services and will absolutely use them again in the future! read more

Great service and pricing will definitely book again! Call to schedule and they'll probably text you back to confirm - worked out all details via text message, cleaning people were on time. 1.5 hours x 2 people = 3 hours. Recommend! read more

They do a good job cleaning, but charged me $60 more after cleaning than they had originally quoted me - for a 2 bed 2 bath apartment (not that big of a place). So yes they do a good job but are waaay overpriced and you may not know it until they are already finished with the job so you're stuck paying. read more

Great service at a great price! Very easy to coordinate and arrange, no frills, would highly recommend.

Very happy with this service. I have been using for over a year at my 92 year Aunts house and my own. Trustworthy and always reliable. Flexible with my schedule. Very professional and I have recommended to my friends and family. Exceptional cleaning and reasonable rates. read more

I hired Yana for a move out clean-up and they did a fantastic job! When I came back to check everything out I was amazed at how clean everything was, and I mean everything! read more

Used Yana Cleaning Service for the first time a week ago and the house is still clean! I was able to book an appointment for Saturday mid-week (when everyone else was full), although it did take a day for them to call me back after my initial request. Our cleaning lady did a great job and was very thorough. We are considering a recurring cleaning with Yana Cleaning Service. Wish her website was working! read more

Great communication and service! They responded to my request right away and we booked it for the following week. Their prices are fair and the service was very good. I would definitely use them again. read more

We had a great experience with Yana Cleaning Services. Natalia came to our house exactly on time after we booked an appointment online for a deep cleaning. She was very nice. She also cleaned our apartment to an inch of its life. It is sparkling in here and we are so happy. Also, they have a new client discount and the price would have been reasonable even without it. We highly recommend Yana Cleaning Services. read more

I love working with Yana's! No matter which person shows up to clean they always do a great job! There is a language barrier (they speak polish) but that has yet to be an issue at all. Great prices, great work, great availability-highly recommended! read more

After being unhappy with my first cleaning/first cleaners from Yana cleaning service, I spoke with Yana, and she offered me another cleaning for free. The women from her service came today and spent 3 hours cleaning in my apartment, and they did an excellent job. They were on time, polite, friendly, and great at their job. I didn't have to ask them to fix anything as they had addressed all areas that were promised under the cleaning service. With the combination of great customer service/service recovery and two cleaners they they sent today, I would gladly use Yana cleaning service again and recommend it to others in the area. read more

Highly recommend using Yana Cleaning service for for routine, move in/move out cleanings, etc. I've used Yana Service a handful of times this past year for routine and a deep clean for moving out. They have always done a great job consistently. Communications on scheduling, prices, payment are clear and prompt. The cleaning ladies showed up on time or even earlier. Even with the language barrier, they have always done a thorough job. The hourly rate including tipping at the end actually end up about the same or may be even cheaper than another service I tried in recent months (I moved to a different area and wanted to support a local business in the area), which left me re-cleaning on my own and dissatisfied. Thank you Yana and team! I'll definitely reach out to see if you provide services in my new neighborhood. read more

Have been using this service for the last year and it is amazing, I have reliable service, very trustworthy and consistent resource(s). They do an amazing job and I can't wait for our weekly visit. read more

My experience of over a year with Yana and her staff was 100% positive. She and they were always timely, courteous and professional. I got to know some of her staff, and they were also genuinely good people. I would recommend her in a heartbeat, and resume service if I moved back to Chicago. read more

I've been looking for a cleaning service for almost a year. Yana and her team came in and made my place look better than it did when I moved in. I was extremely happy with the service. From the bathroom to the microwave and even the fridge! read more