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    Yap Stores

    3.2 (190 reviews)
    Closed 10:00 am - 8:00 pm

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    Reviews With Photos

    BiBi
    Amen C.

    I've read some of the 1 star reviews & kinda perplexed as to how different our experience was at this store. Upon entering, a middle aged gentleman in a perfectly tailored blue suit wearing the company "Yap" baseball cap greeted us immediately. He asked if we had been to the store before & we said no. He began to explain some of the products they had & how they're designed for numerous different purposes. When he came upon the cooling harness, our ears perked up immediately as we live in Brentwood & our pups do get overheated during our hot summers. He asked about our dogs' size & weight. He was sure the XS size will fit both. We picked out our colors of choice & made the purchase. The gentleman thanked us & wanted to make sure we let him know if the coats work well & if the sizes were correct. He did emphasize that they will be more than happy to do size exchanges until we can find the right fit. He even said they can mail them to us since we live so far. Well, our pups love their new harnesses. No more needing to step through their old harnesses, which was always a chore with our girl dog as she just detested her old harness. These just go on their back & velcro 2 straps. They are both sturdy & comfortable. And the gentleman was right, XS was the perfect size. Yes, they are a bit pricier than what you would find at a chain pet store or Amazon, but we feel you truly get what you pay for. I hope other fur baby lovers who are interested in checking out the store give "Yap" a try. I hope you get the same great customer service we got. Just look for the trim gentleman in a sharp blue suit. Sorry we don't know his name.

    Luke wearing his lumberjack harness.
    Aaron P.

    Always a great place to take my dog, Luke. We love the harnesses. We love the handle on the harness which we can lift Luke quickly with ease. It is very secure and he is comfortable when we pick him up. Also the leash doesn't go around the neck but from the body. We have been coming here for years and getting new styles. The store person is very friendly and Luke really likes him. He always wanted to stop and say hello whenever we are at the Ghirardelli Square location.

    The worker at 6:32pm, 10 minutes after we left and he said they were "closed"
    Alex A.

    Super strange encounter here this evening (Wednesday 1/18 at 6:10pm). We have passed this pet store multiple times curious yet they have always been closed. When we passed this evening they were open so we happily walked in to check it out. The man wearing a beanie & grey sweatshirt who worked there never greeted us or said a word. We walked around comparing different harnesses and realized it was primarily a store for small dogs. Since we have a 55lb fluffy dog I asked the employee this question and he weirdly ignored me twice. Then began to aggressively usher us out of the store saying "i am so sorry we are actually closed". I understand being closed but both doors were propped open widely and he said nothing for the first 3 minutes we were in the store. Strange behavior, rude, unprofessional. I walked back 10 mins later and the doors were open? Weird worker discriminated against us for "swearing" and kicked us at out 6:30pm. Shame on him when we were looking to purchase an item. I came back and asked why he was now open and he used aggressive body language to get me out of the store saying "I was trespassing" ?! I am a young female in her 20's and have never been treated like this. It was scary and shocking. Never again.

    Afshin A.

    High Quality Gear for your yapper! We discovered the Yap store at Ghirardelli Square about a year ago. We went in to take a look and were so impressed with the quality of the gear that we walked out with a couple of items. The owner operator is a very nice gentleman and extremely patient and helpful explaining the details. He must have spent 30+ minutes with us explaining the different gears and what each one was suited for so we could make the right choice for our little guy. After weeks of using a gear very similar to the one you see in the photo, I am happy to report that all of us, including the little furry guy, are happy about the purchase!

    Sophia H.

    We love yap, my mom and i shop here there for our dogs. we love how cute and secure the harnesses are. and great customer service. thanks so much for being part of our dogs wardrobe and walks :) they can walk around looking beautiful and stylish yet safe.

    April Rose D.

    The marketing director for this company told me I'm uneducated because I said you shouldn't pick up a dog by its harness. Don't buy from them! Not only are they rude to consumers, but they also do not have your dogs best interest in mind. They think picking up a dog by its harness is a way to sell product.

    New harness
    erika e.

    Friend bought my puppy a new harness but I wasn't feeling the color so we went back and were able to trade it in the next day. Everyone was so nice and my puppy got so many cuddles. The harness design is great especially for my little pup just training on a leash- I can tug the leash without hurting her.

    The robe

    My family and I always have great interaction here and our dog loves thier techno harness. It is light, easy to wash and doesn't restrict her movements. When you see the dog bath rob, at first we laughed but I now cannot live without it. After my dogs bath it's a life savor and towel savor. And last but not least, the dog seat belt is so nice because it has a gadget on it that twists and turns with her. We just bought 2 more harnesses and couldn't be more happy with the product or service.

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    Liy K.

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    Page 3 of 5

    Ask the Community - Yap Stores

    Review Highlights - Yap Stores

    . Using the leash on the Yap Wrap instead of on collars or other harnesses made all the difference in the world

    Mentioned in 16 reviews

    Read more highlights

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    Pet Food Express

    Pet Food Express

    (441 reviews)

    Mission

    I love the way this company pays attention to their customer's needs. Recently, I called the…read morestore to place an order to be delivered. The person answering the phone said they couldn't do that without my coming into the store or calling their customer service. I thanked them and hung up the phone and didn't take any action. An hour later Lindsey, from Pet Food Express Customer Service CALLED ME! Wow! Now, that's beyond any expectations I would have had. I loved that the person at the store level contacted Customer Service on my behalf and that Lindsay then called me. I find placing computer orders a bit overwhelming and so they really took care of getting me the items I needed without my having to work hard to get that accomplished. They have a customer for life!

    We were in the area for the day and had our dog with us, as we walked around we decided to stop in…read moreand take a look. The store was clean, well organized and had a lot of services available. There was the standard treats, toys, food and accessories, but there was also a self serve pet washing area, and a pet play area/ training area. Unfortunately, someone was training while we were there, but from what it looks like, when there isn't a training session you can let your dog into the area for a but. We ended up buying some treats and toys for our dog after walking around the store a couple times and letting him sniff around. The staff was friendly and it was a nice way to kill some time while we waited for an appointment.

    Pet Food Express

    Pet Food Express

    (190 reviews)

    The staff is always so friendly and I love their policy of being able to return anything if your…read morepet doesn't like it. It shows that the owner really cares about the well-being of your pet rather than the profits. I love the open treat bins because I let my dog pick out his own treats. I have a 83 pound husky mix, so the bathing stations are super convenient. Although the price has gone up from the self-service over the years. I remembered paying $40 for 5 baths, you pay for 4 tokens and get one free. My partner used up our last one and this time he said he paid $60 for 4 tokens. I asked if there was a deal and the seal was $60 for 3 tokens, with 1 free. The jump in price is pretty crazy, but it saves my pipes from clogging. I'm not sure if it's something they can fix, but once in awhile the pressure from the water spout and the dryer is a bit weak depending on the station and it is not consistent. This happened to me maybe 2-3 times and the staff always allows me to switch stations after I had already inserted my coins. Doesn't always fix the issue, but the pressure can be slightly better on a different one.

    I have been going to this particular pet food store for a while now. Why? Well... let me explain…read more.. THEY ARE GREAT! So they have this awesome special that if you buy three bags of pet food, you get the 4th FREE. AND, you can mix and match. That alone is not why I love it so much though. I like the variety (Well... my CATS like the variety), and the folks who work there are very knowledgeable about all things PETS. in my last trip I had a conversation with a team member about buying grass for my cats and I took their suggestion. I brought this little thing of grass and my cats went nuts. Just another thing to add to make my kitties happy. I've also gotten some tips on OTC stuff I can give me cats when they have some respiratory stuff happening (L-Lysine FYI) and it seemed to help! One of my girls has issues and doing great. They have a huge selection of Stella & Chewy as well. If you haven't purchased this for your dog or cat, you should. THEY love the stuff. The ONLY drawback, parking can be a challenge because everyone is going to Jolibee, it's still doable though, and I'm not taking any stars for that! Just the "quick" tip, GO THERE. Nice people, great selection, and the 4 for 3 deal is great. Plus your pets will appreciate you.

    East Bay Vivarium - Baby bearded dragon

    East Bay Vivarium

    (637 reviews)

    West Berkeley

    We were looking to add a new member to the family with a bearded dragon. Instead of going to a…read morechain pet store, we decided to come out to East Bay Vivarium because we have trust in their sourcing and care methods. The staff workers were very knowledgeable and gave us the entire download of how to properly care for our new pet. Even though I've been a bearded dragon owner before, I learned so many new things that I didn't know before. We wanted to make sure we were choosing the right animal for our needs and the staff was very patient in taking out all the different animals we were interested in meeting before we made our final choice. Our new family member has now been with us for a couple of weeks and seems to be thriving. We are very happy in our decision to purchase from this business.

    I walked out of here upset. Reptiles and small animals are kept in enclosures barely bigger than…read moretheir own bodies -- snakes that can't stretch out, lizards with nowhere to climb or hide, rabbits and rodents with no room to do anything but sit. These aren't display objects. They're animals with needs, and those needs are being ignored for the sake of fitting more inventory on a shelf. If you're thinking about bringing one of these animals home, please don't buy -- adopt. There are reptile rescues, small-animal rescues, and shelters across the area overflowing with snakes, bearded dragons, turtles, rabbits, and rats who already need homes, and they'll come with honest information about care and lifespan instead of a sales pitch. Buying from a store like this doesn't save the animal in the tank. It just tells them to order another one.

    Yap Stores - petstore - Updated September 2026

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