Have had Elemental Services out to work on our geothermal and do yearly maintenance helping to…read moreextend its working life and saving us replacement costs. Always quick to respond to service requests, polite, hardworking technicians.

As others noted on here this company isn't great. My experience was much like another person's…read more My husband called inquiring about service for the installation of a mini split. He made it clear that we would need a dedicated line installed and that extra parts might be needed. He received an estimate and agreed to the potential installation. Unfortunately, the work could not be completed, and we received a bill higher than the original estimate. I'm still unclear how no work is now more expensive than actual work due to drive time when the company offers free quotes after visiting a home. However, I don't make their policies. I called to question the bill and the man I spoke with from the company proceeded to tell me a fascinating nonsensical story pertaining to what my husband told him; this contractor did not realize I had caught my husband's side of the call to their business on our home cameras. Granted, my husband isn't much of a phone person, and for all I know, the phone may have cut out. Perhaps this is a more insidious and expensive revival of "who's on first". However, what I can say is that some companies you pay to perform a service, others you pay to avoid weaponized incompetence and to take their performance elsewhere. So if you like unfortunate and rather sad vaudeville revivals this company might be for you.

Was quoted a wrong price on water heater repair.They promptly called me back with a correct…read morequote.They repaired water heater the next day.

friends, family and myself have used mb heating and cooling . big mistake!!! you will end up in a…read moremoney pit when they break your units more! then they tell you that you need a whole new unit so you spend 10k plus on a new unit thinking everything will work fine from here on out only to find out that they can't install it properly. So they charge you even more money to fix what should have been installed properly the first time . Absolutely do not use unless you want to go broke!!!!

WOW! Air conditioner took a dive last night, figured I…read morewould deal with it in the AM to see how long the wait would be to get it looked at. Called this company at approximately 10:30 AM, they gave me an appointment window (same day!!) for 11AM to 1PM. Tech was here at approximately 12:30 or so and did a complete check on the system, replaced an antique condenser and filled the Freon. He was out of here by 1:15. System works great and the pricing was extremely fair. Eades is my new "go to guy" for my HVAC/plumbing needs. Great job! It was awesome to find a Springfield company that didn't try to screw over seniors.

Our AC wouldn't turn on on a hot, humid, rainy Saturday. Matt was at our house as soon as the storm…read morecleared. He was polite, efficient, knowledgable, and honest. It turned out to be a minor repair and he was on his way. We were very pleased. There's no reason to call any other HVAC repair. These guys are the BEST. Thank you.

I purchased my heating/air conditioning system from Tica in 1997 and 1999, a Trane unit. It has run…read moreflawlessly, aside from several parts being replaced over the 26 years, to be expected. Recently, some more serious burner issues developed, and I could be facing furnace replacement - argghh $$$. BUT WAIT - the heat exchanger was still under warranty, and was replaced today by one of their service techs. I am so relieved I could almost cry. Tica folks have been only helpful and courteous and prompt every time I have dealt with them. Thank you from the bottom of my heart!

We purchased an expensive Trane system with extended warranty purchase that's still good thru May…read more22, and it took their main guy Brian over 6 times to figure out it was a thermostat issue. We informed them in the beginning that we can't get WiFi in the country but they still installed the wrong thermostat. I have called and called them over here for several years and they finally figured out it was a thermostat issue and now the heat pump went out in early June 2021, and we are sitting here waiting for them to come and fix the system in this hot heat and the house gets up to 88° in the daytime. This is not right. Waiting for 2 weeks!??? Come on! We are hot and furious.

Ryan came today to check my furnace fan and found a wire disconnected. Fixed. While here checked…read moremy air conditioner unit too! Reasonable cost, honest. Didn't over charge. So appreciated.

Rich came out to my house and repaired my furnace. He did a very good job. The price was a lot…read morelower than I had expected. I highly recommend him for any of your heating and cooling needs.

Had an issue with our furnace during the hottest days of the year so far. Even though he was super…read morebooked for several days, he came out the day he said he would, even though it was really late. Did an awesome job getting it fixed. He was very straight forward in telling me the issues. Can't beat his price either. He could see the shock on my face when he told me how much I owed. Would rate 6 stars if I could!

CONSUMER BE WARE!! My daughter and son in laws furnace went out the guy I usually use was at a…read morejob and couldn't leave until later so they decided to call this company J Hanson Hvac it was -20 wind chill our daughter and granddaughter left to come to our house and Hansen Hvac showed up at 5 pm. He left and came back twice then at 10 pm he had to go get yet another part and said he had to eat dinner with his girlfriend, returned at 12:20 am! Then worked for 2 more hrs and said you need a new furnance but he would go back and get a portable electric furnace to get thru until the new one gets put in, he left at 2:15 am! Showed back up at 5:15 am?? Hooked up the electric furnace and said the only way he would leve it is if my son in law paid him for half the cost of a new furnace then and there. My son in law told him to pack his stuff and get out. This guy charged $600 for nothing! he finally had his crap out at 6 am( originally got there at 5pm the night before and had left several times thru the night) I called mark the guy we use an TRUST he got to our daughters house at 8:30 am cleaned up the mess Hanson left got the furnance going great and was done by 12 pm. This company tried to scam a new furnace out of my daughter and son in law after spending almost 13 hrs thru the night and $600. Will be contacting the Better Business Bureau. P.s if it was me I would of canceled the check! But my daughter was worried as shady as they were what he might have done. P.s.s unfortunately Yelp makes you give at least one star to post a review if I could I would give negative 5 stars

I called Becky of Jessie Hearing and Air and received an appointment right after Christmas very…read morenext day. . Rick came out to the home and got the job done ASAP. Their professionalism and courtesy is unmatched !! I thank them so much. They will always be my GO - TO SERVICE PROFESSIONALS. Thank you Becky and Rick !!

DON'T WASTE YOUR TIME! TERRIBLE EXPERIENCE! BECKY THE RECEPTIONIST HAS POOR CUSTOMER SERVICE, RUDE,…read moreAND VERY UNPROFESSIONAL! I scheduled a morning appointment for an ac install. We waited no one showed! I called within that same hour asking if someone was on the way because we were waiting. Becky said she will send someone but couldn't give me a time. Who does that! She didn't even have the courtesy of telling me why no one showed! I ask if she can't give me a time can the tech call at least 15 mins before they arrive. No one showed! No one called! I called the next day to see why no one showed or called. Becky gets on the phone screaming, yelling, and acting very hostile stating they came out 4 times and wouldn't allow me to get a word in! Who actually comes out 4 times and do not bother to pick the phone up once! LIES! We were there and waiting! I ask to speak with the manager and conveniently no one was around! Horrible experience! If you need immediate assistance you'll be very disappointed! I'm beyond disappointed in their service and mistreatment!

We hired Josh to put in a ventilation fan in our bathroom plus a few other projects, and they did…read morean excellent job! Josh is super friendly and his employees are too and I'm really happy with all the work that we've had done with them. Definitely recommend this company! I could not be happier with the work and their pricing.

half ass install I've got two extra pipes on my furnace. charged for a cpu unit in less than a year…read moreand a 100 dollar service charge after a year and a half they kinda suck.