Poor quality product (mulch). And, expect the load they bring to be about 2/3rds of what you ordered and paid for.

Piece of crap. Never can get through my small driveway on one charge, keeps shutting off every few seconds after several runs down the driveway and batteries don't hold the charge what a waste of money, can't even do the light fluffy snow read more

Yard Works - 4.0 battery snow blower - Landscaping Near Me - Moseley, Virginia

I scheduled a mulch delivery on March 11 and they were a no show. I called the next day and rescheduled for March 16. No show on March 16 either. I called they had canceled due to rain? No notification. I'll never use this company again. read more

Short story - they sell crap and lie about why and would do nothing, not even look at the crap they dumped in a 2,000 pound turd into my truck as soil ammendment. Full of solid wet clay. We have used your Zion Crossroads location for mulch and stone and soil Ammendment's for a year. We bought everything there because your prices seemed fair and it was convenient. Last week we bout "Soil Ammendment". The operator if you can call him that who loaded me literally dumped a slug of crap into my pickup. It did not feather out at all. It came iut of bucket in a one yard slug and hit so hard I was afraid it might broke a spring or shock. It didn't. I passed it off as maybe because it was frozen. It was not frozen but just clay covered in compost. Look at the pictures. Now I ent back and showed the man who knows me as regular customer. He tries to convince me I should expect this in this time of year "because the snow and wet makes the ammendment like that". I told him we can agree to disagree but please don't insult this old man's intelligence telling me lies. I asked him to come out and look at his products and show me anything that looks as crappy and he wouldn't. I had a new customer potentially for him look at products and they were all clumpy full of mud and clay but better than mine. We went down towards toward Palmyra and bought stuff 10 times better for the less or same price. read more

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Worst customer service ever. Ordered online on March 31 for mulch to be delivered on April 14. Tried to call that day at noon to confirm and kept getting same drivel about waiting for the next rep. Automated voice said I could leave a text and they would call back. No response as of 5 P.M. Next I emailed via their contact information . No response. Called the main office at 11 the next morning. Same recorded message. Visited the Powhatan office. Guy there gave me the name of his supervisor but no number. He was either playing or was dumb. Finally drove to the main office on Hull Street Road. They have a new system and apparently my order like 30 others was "in the cloud." Will get delivery either Friday or Saturday now. If not, I will call my credit card company to dispute the charge. Such incompetence and contempt for customers! read more

I placed an order 2 weeks ago for tomorrow's date. They had a calendar on their website of available dates to pick from. The website clearly states there is no delivery fee, which is one of the reasons I ordered from Yard Works. I received a phone call the day before my order is supposed to be delivered and was told they don't have a driver for Ashland tomorrow and I will either have to reschedule and wait a week and a half or pay a delivery fee of $35. So because the company doesn't have the staff or resources to support their claims on the website, and the delivery has to come from another location outside of their mileage limit, they are charging the customer a fee. This is not stated anywhere on their website as a possibility. It's also not the excellent service they claim to provide to call the customer the day before and tell them there isn't a driver. Yard Works didn't know this sooner? I was told they only have a driver for Ashland a couple days a week. Then why the multiple days a week to pick from when placing an order online? When I called to ask to speak with a manager, I was told she was going to tell me the same thing. That is awful customer service, for a representative of a company that has stated clearly on their website "Free Delivery, Fast Turnaround, Full Satisfaction", to tell the customer that ordered $500 worth of mulch that their concerns won't matter because the manager will just tell me the same thing. I told her I would pay the delivery fee of $35 to get my mulch delivered on the desired date and would speak with the manager about a refund for the fee and she told me the manager won't be refunding me. How is this full satisfaction and excellent customer service? Not that it matters to this company obviously, but I won't be a repeat customer. read more

Customer of 30 years but no longer! Paid $294 for the best grass soil and got clumps of clay the size of footballs...everywhere I placed the "soil" it turned into clay. From reading recent reviews, it appears this company is defrauding the public. Count me in if there will be any class action against this company. I tried contacting them, but no answer. Then must have been given wrong email since it rejected. So I'm not expecting any return call from supervisor "carol," which is why I'll leave a very rare review of anybody or anything. But this is too much even for me! I paid $294 for crap that I now have to deal with! read more

I placed an order for 12 cubic yards of compost/soil mix, which was to be delivered on April 12, 2025. When we had not heard from them regarding a delivery time, we contacted them. They had no record of our orders. Jim told us that they are owned by a third-party company, Siteworks, out of GA. They do not know the orders placed online, and it is up to Siteworks to contact customers for any changes. We had not heard from Siteworks. When asked for a reasonable solution (still honor order for today, a discount, something!), we were told this was impossible. When we insisted on speaking with a manager, we were put through to Carol. She also said it was not their fault, but she relented and offered us a discount and a delivery 2 days later. read more

The red mulch is not bright red, I've purchased this color for the past 5 years, and the quality has gone down. It's a big disappointment

We ordered 1/6 cord of wood for the winter season. When ordering we specifically asked if the cut could be small because we are over 74 years old and unable to carry and was told no problem there wouldn't be large pieces. The wood was dumped in the driveway. The pieces were so large we cant burn them in our fireplace. We had to get someone to move them off the driveway and now need to get someone to split into smaller pieces and stack it for us. Between the price of the wood, finding someone to carry, cut and stack we have paid twice as much as the wood. Will not use them again, very disappointed. read more

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Since YW no longer sells mushroom compost, I decided to try their Master Blend (50/50) Bed Mix and ordered 6 yards to improve the overall composition of my flower beds . This was a colossal mistake. While the soil component was decent, the 50% compost was terrible. The bulk of this component was clay which congealed into balls the size of baseballs. Some were the size of footballs! There seemed to be some sand thrown in as well as some hark-pack. I saw nothing resembling compost. I called their office to complain about the quality of my delivery. The women I s/w was very nice and gave me a credit for the $50 deliverey charge. She claims that the cold weather coupled with some recent light rain caused the blend to congeal They do not cover their soil mix products. It was her recommendation that I visit their yard prior to delivery to insure I am happy with the product quality or else buy the mix in the summer when the weather is warmer. While this makes a certain amount of sense, in reality it's a poor excuse. There shouldn't be ANY clay or hardpack in this mix which looked nothing like the deep/rich mixture on their website. In addition, if you claim cold weather/rain issues you should post this critical piece of information on your website. You should not have to visit the production site to insure a quality product . I sent a photo of the delivery at her request but never head back from her. I spent countless hours with claw and mallet breaking this stuff up but it will be an epic project to adequately complete. It's a shame since I've been buying their Premium Hardwood mulch for several years and it's a quality product. read more

Yard Works - Clay balls galore! No compost. - Landscaping Near Me - Moseley, Virginia

They pulled the old switch-a-roo. I went in person to yard works just to make sure the compost was acceptable quality, it wasnt very good but at least it was compost and I ordered the same compost for delivery. What I got dillivered was the same compost mixed with wood chips. So now I'm stuck with a pile of compost mulch that may do more harm than good. Stay away from these guys. read more

Thanks, you guys "ROCK"! Easy order to place online. They called with a confirmation minutes later for the delivery time. read more

Yard Works - 3 yda of #57 for a shed foundation. Dropped right where I asked. - Landscaping Near Me - Moseley, Virginia

I purchased 30 cubic yards of the 50/50 raised bed mix for a new raised bed garden at my farm. This stuff is horrible. after a few weeks of settling and rain the dirt becomes hard as a rock and killed many of our plants. We ended up having to till in 15 cubic yards of Peat moss to make it useable. Using the tiller on this soul after a few weeks of it settled in the beds was like tilling fresh ground. Huge waste of money, time and energy. Would not recommend to anyone read more

Visited the Hasty Lane, Midlothian, location. Wanted the Master Blend Bed Mix. The loader said they didn't have any mixed but that he could give me half a load of the organic growing media and the other half screened topsoil. I took it and mixed it at home when I unloaded it. Nothing grows in it. Seeds germinate and then fail. Leaves turn yellow. The plants have not increased in size since they were transplanted well over a month ago. Plants from the same flat transplanted elsewhere are thriving. Shortly after I bought the first load (before I knew better) I called Yard Works to see if they had any of the Master Blend Bed Mix at the Hasty Lane site. I was told there was one scoop left. It was absolutely horrible. Not only was the load smaller but it was full of gravel, red clay, and bits of broken glass and trash. The loader scraped up a generous amount of the parking lot for us to fatten up the load. It took me hours picking the gravel out of it. BIG pieces of gravel. BIG chunks of compressed red clay. I filled two five gallon buckets with the gravel before I gave up and dumped the rest of the load (about 1/3). Its useless. And, the plants that I transplanted into it are dying also. Way too expensive for plain dirt. read more

Yard Works - a hand holding a pile of rocks - Landscaping Near Me - Moseley, Virginia

I ordered organic soil and paid for it using the address they delivered to in the past and the office called and said I owed another $30.00 for being over 20 miles. I called the office and they blamed it on their own website not calculating the extra miles. Management didn't want to hear my side of the issue. so beware if you are over 20 miles they will be calling even if it is the websites mistake. Call JB mulch in Chester VA. Instead read more

The pictures says it all! Photos shows vegetables and grass grown in Yard Works soil, 70% organic compost. In contrast to vegetables and grass grown in untreated clay soil. I consulted with renown specialist in soil contamination, all believe that Yard Works soil may have contaminants that inhibit growth. Yardworks customer service rep. stated that "The soil should cycle out after 2-3 years." After spending over $1,000.00 for several truck loads of 70% organic soil and tractor rental, I now have to wait 2-3 years before I can grow anything. My yard is a wasteland of weeds and dirt. No grass! The test for contaminants can cost thousands of dollars. This is cost prohibitive for me. read more

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6/3/18 UPDATE: I spoke with someone at Yard Works a couple days ago. I was told that I received the turf mix by mistake instead of the 50/50 garden mix I ordered on the phone. This was very upsetting since I've lost almost 2 months of vegetable garden growth because of someone's mistake. The gentleman on the phone apologized for the mix up and offered me a free yard of mushroom compost to hopefully salvage some of my garden. I added a star back because they were apologetic and tried to remedy the situation. read more

Great service, quality products, painless ordering. Had troubles deciding what to use and they offered suggestions and I am happy for that! See you guys soon!! read more

I placed an order on a Saturday for a delivery of 4 yards of their topsoil turf mix and was given an 11am -2pm window. My soil was delivered at 11:05am and they were generous with the amount delivered. The driver was prompt and courteous. I would deinitely recommend! read more

Really lousy service for mulch delivery. We were home. They came early, the never rang the bell, and dropped mulch in the road in front of our next door neighbor's house. Not on our driveway like specified. Basically got an ..."oh sorry" from yard works. We were then pressed into having to do a rush job to get the mulch out of the road. No help offered from Yard Works. I DO NOT RECOMMEND AND WILL NOT USE AGAIN FOR MULCH. read more

I bought the 50/50 topsoil compost blend and nothing will grow in it. A lot of the starts I transplanted have died or have remained stunted in their growth. I've been amending the soil with conditioners and fertilizer, hoping to get something out of my raised beds this summer. I think i'll just have to do a cover crop of nitrogen fixers for the summer and hope the soil is up to speed in time for a fall garden. read more

Dishonest and lying business. I have bought from here a few years since we live only a few miles away. Since a year ago, there have been questionable management. The last manager gave me a military discount without question. If he didn't, not a problem. I am grateful but it's a business' choice. Lowes/Home Depot gives it. Tractor Supply does not, no problem. Lowes advertises they gave veterans one billion dollars. Bravo. They also made 9 billion dollars form veterans last year also. Double bravo. But the current manager at this business, gives me an excuse that he does not know how to do it. But, I ask the next time. He just ignores me. If you don't want to give discount, it's ok. Just be honest. Recently, this is a new twist. He give me a discount, but he jacks the price up. So, on the second visit, same day. I asked him you charge me $89 for some $83 cubic yard ... did the price go up? He mumbles. I pull the price sheet and show him what I bought because there's only two of these on his lot in this color. The small peas or the golf ball stones. He makes more excuse about the bottom line price is so and so. I said but you charge me $89 for something $83 being courteous saying did the price go up. In the end, he says 'I guess it did' and does nothing about. I guess if you let a criminal do it to you once they will keep doing it to you. Don't know if they treat all their customers this way or it's the way I look that he thinks I'm stupid. What's the saying, fool me once, shame on you. Fool me twice shame on me. Yes, shame on me for letting it happen twice. But, you can fool some of the people some of the time, but you can't fool all the people all the time. It will eventually catch up to this business. Bottomline - you don't have to give me a military discount as I go through life with 99.99% without military discount and I live and survive, but no one want's to be tricked by charging them more for the item. Crooked business. You on the other hand sacrifice your your integrity and business for a few bucks. You didn't even do it for you. You did it for some company or owner to get richer. Weak and pathetic! It is July 2021. Will be back with copy of receipt showing golf ball charged at $89 not $83 and current price list. read more

These guys are great! Friendly and knowledgable folks. They deliver mulch too. Happy customer for 10 years.

Unfortunately the delivery truck destroyed my driveway, UPDATE! Insurance company contacted me and they will pay for Half of the cost to fix my drive way. read more

This company has disappointing since I decided to use them for simple driveway gravel. They measure things in yards instead of tons so when I called to ask how much a certain amount of yards would cover, I believe 7, I was told about 1100 sq. ft. Upon delivery, the gravel didn't cover 1100 sq. ft. Once the order was placed, I was also called almost immediately and told I was out of their delivery area and there would be an additional charge on top of the $60 I had already paid for delivery. This was shocking seeing as I only live 27 miles from the location the gravel came from! They charged an additional $30! Really only 27 miles is out of their delivery range? That's absurd. I paid almost $100 for simple delivery. Once they said the additional would need to be paid and I gave the card information for them to charge it on- they didn't charge the card until 3 weeks after delivery! When I called to ask about the charge, I was told it was the $30 fee just now being deducted, 3 weeks later and when asked why it took so long I was given a run around answer of "it was the holidays" and the customer service rep laughing, which was interesting seeing as no business closes for 3 weeks for a holiday (order was literally placed mid December). Customer service should have been much more knowledgeable and explanatory at this company, which they weren't. This was a Christmas gift for a loved one and turned out to be more disappointing and frustrating than any gift should be. With finances tight at Christmas for anyone, taking $30 when unexpected & 3 weeks after delivery and already paying $60 for delivery only 27 miles away, was completely unprofessional. I will never use this company again read more