palo alto medical / sutter is absolutely the best place and has the best dr anyone can have. what a…read morepleasure for me. she is very nice, friendly and professional ,and very detailed. has me on the road to recovery with my bp and eliminating one pill yahoo. thank you dr dhawan

I was a patient of Dr. Dhawan for many years. For the majority of that time, I was happy with her…read morepractice. Recently, however, I had a problem with her office staff that spiraled out of control. Apparently, her office was (and may still be) using a outsourced company to take some of her phone calls. It was more than just an answering service, however. The people from this service would provide information and pass along requests to the in-house office staff, unless they don't. I was prescribed medication that contained counter indications for my kidneys according to the literature. I decided to contact Dr. Dhawan's office on a Sunday and I expected to leave a message. Instead I got the outsourced service. I explained my concern and was told the Doctor would be informed and return my call. That never happened. I waited a couple of days and called back. No one in the "real" office staff had any knowledge of my first call. Some additional promises were were made and not kept. By Friday afternoon, I was pretty wound up. I called the office again trying to get some kind of timeframe for when I could get my simple question answered. That call did not go well, and I was irate; I'll own that. I just wanted to know how and when I could get my question answered. Dr. Dhawan's office assistant became upset and told me she didn't want to talk to me. Instead, she was going to put her manager on the phone. I later found out that her manager was not in the office. That sorta explains why I was placed on hold forever. I finally realized that twern't no one coming back. So, I hung up and called back. This time, I got the answering machine that I was expecting a week ago. Now, at this point, I had been screwed with for a week and it was 4:30 in the afternoon on a Friday. They weren't answering the phone and that meant another weekend before I could speak to anyone just to find out if and/or when I can get this simple question answered. So, I sat down and enjoyed a beer to relax. Haha! No, you know that's not what I did. I grabbed my car keys and drove down there. When I arrived, perma-hold chick was hiding in the treatment area. Another lady greeted me and kindly listened to my epic story. She apologized and promised to have Dr. Dhawan call me. The doctor did, in fact, call me probably the next day, but it was soon enough. The first thing she did was answer my question. She answered it a lot. Like, it was more or less a yes or no deal, and she spent fifteen minutes on this topic. I assume she was burning time so she would have an excuse to ignore the customer service problems that were definitely on my agenda. And yes, that's what was happening. I thanked her for the exceptional fifteen minute yes or no answer and told her I'd like to discuss the problems I had. She would have none of it. She began to berate me for being impatient. She then--and this is really good--accused me of placing myself as a higher priority than her Covid patients who were dying. What?! Umm, no. She has also mastered the art of talking at the same time as I did, never once giving me any opportunity to say anything. So, towards the end of this encounter, I knew I wasn't going to get anywhere and I shutdown. I politely let her finish saying crazy things and she ended the call. I doubt she knew anything about what actually happened or even when I first called. Her staff probably rallied to create a new narrative that omitted what they did and dialed up my hated of people dying from covid. Because that's just so who I am. It's too bad that no one will read this. There are like six reviews here or something. So listen: as far as I know, Dr. Dhawan is a good doctor. Everything else might be a ticking time bomb, but your mileage may, and almost certainly will, vary. Stay safe out there. And if you're on Lithium, get your blood work done regularly.

I consulted Dr. Zarghamee for issues in her field of expertise, Nephrology. As a physician myself…read morewho trained at UCSF and Stanford (the best of the best IMO), I know a great doctor when I meet one ... and Dr. Zarghamee is totally great! She's kind, patient, informative and highly expert, and her Staff is efficient and caring. Not much more to say ...

Dr. Zarghamee is the BEST doctor I have ever encountered in my entire life across all fields. She…read moreis extremely knowledgeable + she truly cares about the well being of her patients. I feel truly blessed and so lucky to have met her and anyone who has the privilege of being her patient is in the best care possible. Words cannot express how grateful I am to her and how truly spectacular she is. Highly recommended!

Felt comfortable the whole time The doctor was patient and explained things in a way that made…read moresense Asked me a lot of questions and made sure to go over the different possibilities for what I was feeling They also talked through daily habits that could help improve things It was helpful and didn't feel like I was being talked down to which I appreciate a lot

Very nice visit with Dr Phan! He was a great listener and provided great feedback and answers to…read morequestions. Highly recommended!

Dr. Doan is an extremely knowledgeable, kind physician. He received his fellowship at Stanford in…read morenephrology, so he really understands the physiology / biological processes better than other doctors, and does a great job explaining these things to his patients! He is extremely thorough and will not walk away from a patient unless he is sure that they have the best medical management for their care and a robust workup. He also does aesthetic procedures at his office (skincare, etc) and speaks Vietnamese, which I thought was very unique. The office is aesthetically pleasing and his staff are welcoming and kind. Overall, I highly recommend Dr. Doan!

Dr. Doan is a very experienced and caring doctor. He is an expert in kidney health, blood…read morepressure, and managing diabetes. He is also a great primary care doctor. He takes wonderful, compassionate care of my elderly Mom. We are very happy to have found Dr. Doan and his wonderful staff.

I recently changed provider to find the Austin Powers Medical Care Team! They're Awesome! I had my…read moreinitial primary care physician appt end of September '24 and they've been helped me more of my health issues in less than 2 months compared to 20 + years with my previous providers! They listen, care and follow through on patient needs. Thank you

Dr. Austin is a wonderful doctor. She is super friendly, knowledgable, kind and she really cares…read moreabout her patients. I'm thankful to have found her through my insurance and I'm fortunate to have her as my primary care physician. Dr. Austin also has a wonderful team of staff, they are super friendly and they work very hard at their job given how difficult it must be to deal with insurance companies all day. I appreciate that Dr. Austin is an Apple product fan as I am an Apple super fan myself. Just in case anyone is wondering, Dr. Auston takes Santa Clara Family Health Plan (or Medi-Cal) and this is wonderful because she is such an amazing doctor. I do believe that you have to select her as your primary care physician first, and then wait until she is officially assigned to you, and also wait until you get your insurance cards, before scheduling your first appointment, though I could be wrong. Dr. Austin is available for appointments Tuesday, Wednesdays, and Thursdays. I never have an issue with long wait times getting into an appointment at Dr. Austin's office and I'm always seen very quickly here with no issues with a long wait time at the time of my appointment either.

I have had type I diabetes and chronic kidney disease, along with a plethora of their associated…read moremedical complications, including quadruple bypass surgery, 4 stents, DB retinopathy and so many others throughout the past 32-52 years. I am now the recipient of my second kidney transplant. Through all of those years, tears, and fears, I have had the unequivocal honor and life saving privilege of having been saved repeatedly by one of the finest MDs to ever practice medicine, mentored by one of the most generous and compassionate men I have known. Dr Toby Gottheiner has persistently sought and acquired for me the safest, most appropriate, efficacious, successful and least burdensome treatment paths he could devise, while faced with extremely difficult and life threatening challenges. An additional unique perspective I can offer on Dr Gottheiner's extraordinary and exemplary care stems from the fact that not only have I been his patient, I have collaborated with him for the past 30 years as a nephrology dietitian. He treats all his patients as if it was an honor and privilege to provide and lead their healthcare. Dr Gottheiner played an integral role in obtaining me my job with Satellite Healthcare, not simply because he believed in me, which he did, but because he is dedicated to the rehabilitation of and best possible life for all the patients he serves. I can not count the number of times Toby Gottheiner has saved my life. I turned 60 years old 2 weeks ago. A birthday no one would ever logically or medically have predicted I would or could survive to celebrate. But here I am and it is primarily due to his infinite, limitless devotion to his patients and the steadfast diligence and determination with which he approaches medical complications or co morbidities as they arise, always with his patients best interest in mind and heart If you have chronic kidney disease, there is no better choice than Toby Gottheiner to direct your care.

Dr. Lam you are our hero!!! You are best of the best and you…read moresave my mom life!!!!! You are CEO of my mom kidney!! Your knowledge, your patience, your care and your expertise is WOW WOW WOW! Dr. Lam I could write forever but bottom line is that you are one of the best nephrologist In Bay Area and with dr. Welter you are fantastic team. I thank God everyday that our path have cross!!! I love you and my mom's kidney love you even more!! I give you million stars rating!!!!!!! Thank you sooooo very much Barbara

Amazing kind, patient, and knowledgeable. You would be so lucky to have him as your doctor!read more