We've used them twice now and will for future repair needs. Their staff is very helpful staff and…read moreour car came back good as new! They were honest about what needed to be done and what could be skipped (was cosmetic). Highly recommend if you need auto-body work done.

Had an insurance claim and they were on the list of insurance approved vendors…read more The car ended up totaled but they charged $700 for storage. Between them and the tow company who charged over $1500 to tow the vehicle 19 miles, the return to get a new car was nothing. The insurance company said it was the highest storage fees they had ever seen and would be considering having them removed from their vendor list. Both me and the insurance called in attempt to negotiate the fee down and they refused to budge. People who take advantage of insurance payouts are the reason our rates are so high! Do not recommend.

Kash got my daughters car and got the job done. The car was ready the next day. I highly recommend…read moreand we love these guys Thank you Kash Miller

This review is long overdue. Just getting around to this. We just moved to Tyler this past summer…read moreWe took our car into one of the larger so called "automotive shops" in Tyler and after 3 visits and over $1000.00, our mechanical issue was still present, even after a ride with an employee to identify the problem. After picking up our car for the third time, I decided to try a different mechanic. I found A to Z. Here is what happened: 1) Called the shop to schedule to bring my car in 2) Dropped my car off that afternoon. I told them that they did not need to rush, as I had use of another vehicle for a few days. 3) I was told that they would call me after the diagnosis, which could be 2 days due to their workload. 4) I was called the next morning with a diagnosis and a quote. I authorized the repair and was told that the work would be completed within 1-2 days. 5) I was called that same afternoon, being told that the repair was complete. They wanted to finish my repair before tearing into a larger job that was in the works. When I came to pick up the car and pay, I was shown the faulty part, pictures and a video of the failed part prior to the repair and was given a thorough explanation of the repair. This shop is top notch. They took care of us. I am happy that I will soon be living close to this shop. Keep up the awesome work guys! Thank you!

We have used Premier Auto Repair for our car needs for approximately 3 years. Everytime we've…read moreneeded help with repairs, they have been concerned with our concerns and always discuss parts and labor cost in a clear manner. We have found Mr. Mike, Joe and all the staff extremely understanding and they are very reasonable with pricing. They have worked with us on 3 of our vehicles and we could not be happier with Premier Auto Repair.

I called the week before and made an appointment with Michael and he gave me an appointment for…read moreMonday( today) to bring my car at 0800 when they open. Its a Hyundai Kona. At desk, Joe , took my information. Went to run errands and came back twice to the car shop to check on the status of car and every single time my car has not been worked on, Joe ( help at front desk) kept saying your car is next and will be an hour or so for diagnostic. Here came 13:30 almost 14:00 and my car has not been worked on at all . It sat in their lot for 6 hrs for nothing. All I asked is for clean, clear communication and not feel I was being given the run around when my car was going to be worked on. I even felt this helper at the front desk ( Joe) might have been prejudiced against me being a petite latina woman. Michael was very professional but this Joe person does not have any customer service skills. They may have 5 rating review that is why I took my car there for a diagnostic but a 5 rating review was not my experience today. I lost one day now I have to take another day off and find another location to service my car. I have a busy schedule and this was just not right. And its ok lets say they are a busy shop but communicate clearly. And I asked why did I make an appointment to bring the car in then???? Was given some BS answer.

Went in for an oil change, and they did it quickly; so I was in and out in a manner of minutes.read more

Great! Delivered as promised. Mgr Brock Parsley and owner, Patrick are straight shooting guys who…read moretell it like it is, no B.S.! They'll advise if there's any change to original estimate and why. They'll even keep the old parts allowing you to see exactly what they did. Give these guys a holler if you need car work done.

I have been using Brad's for years now. They are a fantastic , family owned business that has been…read morein this location for probably more than 20 years now. They always stand behind their work and you will not be hit with any surprises. I've used them personally and for my business vehicles and never had any issues. Absolutely the best in ETX.

If i could give neg 0 review i would.this place had my car that needed slave cylinder a 300.00 part…read more.brad the owner passed my car to his crack headed son who was looking at studs on my tires!? Idk why when its transmission shop?! After i refused his 439.00 to fix a broken stud .he the next day said i needed the entire clutch redone and parts was 1000.00 and my bill was 2395.00 .the following day i needed the flywheel i found local for 550.00 he said cost 1000.00. My total biil would be 3306.00. I told them to give my car back and was told i needed a tow truck because they tore apart my car amd it was not drivable anymore.the said the tow truck driver would have to get it off of the lift inside the shop and the bill was 2800.00 if they finished bit 550.00 to gey it in pieces!? After 4 days and they didnt figure me foing the work of tracking down cost of parts and know that 1000.00 for parts and 2500.00 for labor is not fair or right.they are ripping off people everday.and most dont realize this. I get a car in pieces that i never told them to take apart and i have a car not able to drive and pay the 550.00 to get the car in pieces that i could drive to there place of business! DO NOT USE THESE GUYS THEY ARE CROOKS.ROBBING PEOPLE .and extorting your car they took apart to get it returned.they only took a week to break my car and cost me 600.00 more than a real transmission shop would.and no shop does this.tears cars up and gives them back in pieces!

Poor customer service, will tell friends and family to turn a blind eye. everyone in the shop just…read morestares and makes you feel off makes customers feel unwelcome.

I brought my GMC Siera in to have the front end aligned and was told that all of my parts were just…read moreworn out and that my truck could not be aligned. I purchased all new front-end parts, watched them being put on and it was obvious there was nothing wrong with the old parts. Then I took it somewhere that knows what they are doing and found out my front passenger side tire is at an angle and that was the ONLY problem all along. All they had to do is connect it to their computer to find this out. I spent and extra $500 on parts and my husband and his friend spent all day replacing parts that were good. I WILL NEVER GO BACK. JOANNE

Don't take your vehicle here. These people feed you a story and don't do what they say they will do…read moreto your vehicle. When I picked up my vehicle the tire was 6psi and they drove on my rim to pull it out front. Ignorant mechanics who don't know anything and don't care to learn or try to service your vehicle and will still charge you 75% of quote for fixing nothing.

Had a problem with the a/c on my truck. They diagnosed the part that was bad and repaired it fast…read more Couldn't be happier with the job they did and the price. Go check them out if you need tires or repair work.

What a refreshingly honest and nice place to do business. They could have easily done the work I…read morerequested at a price I agreed to and I would not have been the wiser. However, Coby stopped and showed me what actually needed to done saving me half of the quoted price. SRT will be getting all my business from now on.

I took my car to SRT for the first time, today to have my AC checked. Those I checked with by…read morephone, prior said it was probably just low on refrigerant, but I felt otherwise. Sure enough, SRT quickly found the problem, gave me quote and I had them go ahead. Very friendly and honest. They even showed me the old parts, pointing out the problem. I was out in a couple of hours. I recommend them to anyone.