My girlfriend and I had visited Hakkasan two nights previously for her birthday dinner, and I could not be more grateful that we had not chosen Yauatcha for that particular occasion.
We arrived at around 6pm for the 9-course tasting menu, which we had eaten a few months previously at Yauatcha City, it's junior restaurant in East London. Shockingly, Yauatcha Soho doesn't even rank on the same scale as its budget alternative, let alone its more upscale competitor, Hakkasan.
Here's what was wrong:
1. Yauatcha has no atmosphere. Admittedly, we weren't in the basement, but your dining experience should never depend on which floor of the place you're lucky/unlucky enough to be sat in. The restaurant was loud (helped in no way by the waiter's mumbling), dark, and claustrophobic (my girlfriend was sat so close to the anniversary celebrating couple next to us she could read the woman's texts - she was cheating).
2. Yauatcha has abominable service. Seconds after being sat down, we were approached by our waiter, who would later become the scourge of our evening. He did not present us with a menu, rather asking us if we were here for the tasting menu. We said yes, and then had to specify that we wanted the vegetarian version (he didn't seem aware of its existence). He then gave us a choice between two cocktails, rum-based, and lime and passionfruit. No explanation as to what these two cocktails consisted of - we were expected to make a blind, immediate choice. I ended up wishing I had ordered the other one. We finished our cocktails about halfway into our meal, and our glasses were still there when we left. Nor were we asked if we wanted another cocktail from the a la carte? Literally any drink at all? We weren't asked, and Yauatcha missed out on our money by not asking us.
After a meagre hors-d'oeuvres of thin cucumber slices with far too much sauce, we were presented with about two-thirds of the tasting menu at once. There was no explanation of what to eat first, and we weren't even sure of what we were eating as we had no menu, and the staff mumbled far too quietly for us to hear.
After finishing this plethora of food, we then had to wait about 30 minutes for any idea of what was happening next. Beginning to get hungry, our waiter then arrived to ask us if we had finished. We explained that we'd had six of our nine courses, but he didn't seem to grasp this simple concept, repeatedly asking if we were finished. The couple next to us had received every course seamlessly, and had had a main-couse-style dish with rice. We had no such thing. Our waiter then brought us the exact same dumplings we had received in our previous course. I'd be angry if someone in a Nandos had messed up my order. This is Yauatcha, for God's sake. Rule number one of being a waiter is to remember what's going on with the customers food. If you can't remember the stage of the set menu they're at, WRITE IT DOWN. Unacceptable from any restaurant.
3. Yauatcha's food is hit-and-miss. Genuinely. We really enjoyed half our dishes, and found the other half bland and unappealing. Of course, no food is truly enjoyable if you have to eat it in the kind of environment that Yauatcha provides. Cognizant of how amazing Chinese cuisine is, particularly when it comes to vegetables and seafood, we were extremely disappointed to discover that most of our meal consisted of dim-sum, which varied considerably with regards to temperature. We were only told that one of our sauces contained seafood towards the end of our meal, which would have been truly appalling if my girlfriend didn't eat fish. Regardless, why is seafood in a veggie tasting menu? Not only do the staff at Yauatcha not seem to know how to serve a vegetarian tasting menu, they seem clueless as to its contents, or even how to make it look appealing and varied.
4. Yauatcha can't handle complaints. Not only did our waiter seem indifferent when we were visibly upset with our meal, Yauatcha's manager didn't seem to care either. He explained to us that they don't print their menus and that's why it's hard to keep track of orders. Don't offer a tasting menu if you don't know how to serve it to customers, and especially if you can't even find room in the budget to print menus. We mentioned our experience with Hakkasan and he appeared offended that we could have even brought them up. I'm sorry, Hakkasan is your competitor and they provide a level of dining that you should be aspiring to.
We did receive a begrudged apology from the manager and two biscuits to take home, which were revolting. I don't know what was in them, and I don't want to know. We didn't receive money off our bill, as is normally the case when a restaurant receives a complaint. This was especially aggravating as we remain convinced we didn't receive all nine courses.
All-in-all, I would rather eat myself than go to Yauatcha again. read more