Receptionist needs a serious attitude adjustment. Believe the other reviews when you read them…read more I don't understand why she works in customer service if she's so rude and dismissive. I understand it was near closing time but pushing a paying customer out the door and taking the books away so I can leave is just plain disrespectful. How do you expect me to come back and make my purchase after receiving such treatment? I have purchased from this company in the past but won't be anymore. All it takes is one miserable employee with an attitude to drive away business.

Rude as can be, what the hell kind of customer service is this? Felt like I wasn't welcome and…read morewalked out after 5 minutes. Do not go in here unless you want the receptionist to talk to you like you're 4 years old. She's the rudest receptionist I've ever encountered.

Mario is a skilled craftsman who takes pride in his work…read more We reached out to him on Yelp to install new wallpaper in our guest bathroom. The Wallpaper was a complicated Water Lily pattern, and he made sure each panel lined up perfectly. Mario took extra time to make sure we were completely satisfied. We're happy to recommend him if you need a Wallpaper installation.

I can't express my gratitude for Mario and his worker. They did such a phenomenal job with my…read morewallpaper and extremely professional. If I could give more stars I would! Definitely will be my go to moving forward. Makes me want to wallpaper my whole place now lol!

Kathy was Amazing!!!! I contacted five companies and Kathy was the only one who had the knowledge…read moreand experience to do the job right!! she is honest and knowledgeable! She came the first day and explained that my room was too warm so she agreed to come back the following day. her prices were a minimum of 25% below the next competitor. but more than anything else is that she knew her business!! the job looks amazing! so easy to work with. I would NEVER go with anything but Kathy!!! so pleased!!

As previously mentioned in other reviews, if I could give more stars I would…read more I began my interface with Kathryn on 2/17. I had just made my final decision to do an accent wall resulting from an episode of Home Town. After a frantic search for the wallpaper, I began my search for an installer. Folks traditional painters remove wallpaper but you really need to look for a paper installer if you're serious about the job getting done right! Kathryn and I corresponded via YELP email, text and voice mail. I don't think I ever waited one hour for a response. I told her how big the wall was, sent her a link to the paper; she told me how much to order and quoted a price. She gave me some tips too which I found helpful like: Check the dye lots and ensure it's the paper you ordered. We agreed once paper arrived and confirmation ready to proceed, we'd set up a date! She arrived this morning right on time. (I needed to push original appt to an hour later for personal reasons) no problem. She's no BS - surveys the area to see what tools she needs, gets right to work and provides insight regarding install and after care. I did test her - I wondered if she'd remove the grate vs work around it - she removed it! A true professional! YELP, NextDoor, Facebook - social media in general is about the only way to find a "referral." Look no further folks. Kathryn is your gal. By the way, upon finishing the job we spent some time chatting. She's a really cool person too. Just call her already!

Ron Misrach is the best wallpaper installer out there. He's…read morefriendly, affordable, fast, and will make SURE you're satisfied. He's been doing this for 20 years, so he's seen every brand and texture available! I ordered very expensive wallpaper, so Ron made sure to double-check the instructions. He is meticulous about details ( in a good way ). He showed up early for our appointment and only took 2 1/2 hours to finish the job. Accent walls are his specialty and it shows ( proof is in the photos )!! I will hire him again ASAP. Other installers charged twice his price with a 1/3 of his experience!

From the time I contacted him to the time job done, less than 36 hours. He did it most reasonably…read moreand with perfection. I can't recommend him enough. This guy is truly an artist. Thank you Ron , I love my wall .

Such a great choice! This was a very difficult wallpaper because of the fabric, texture, and…read moredesign, and I knew I needed an expert. Steve was exactly that. Not only is he incredibly skilled, he's honest and a genuinely great person to work with. Other quotes I received were nearly three times the price, but Steve was fair and never tried to upsell me. The wallpaper looks amazing, and I'm so glad I found him. I would absolutely recommend Steve to anyone!

Thank you so much for doing an amazing job installing my wallpaper! He was able to come over the…read morevery next day after receiving my wallpaper. He got the job done super fast. Everything works perfect. I can't wait to install my black curtains. It will look even better! I shopped around and he was very affordable. Other people were telling me I needed skim coat, but this looks perfectly fine. The material I used was not cheap ( nice and thick ) wallpaper from Graham and Brown and I had textured wall, but you can't even tell. Would recommend.!

I'm so happy to have discovered Wallpaper City. It's wonderful to have access to such an extensive…read morecollection of beautiful wallpaper on the Westside. The team is genuinely friendly, patient and helpful. They took the time to answer my questions, offer thoughtful advice and made what could have been an overwhelming process feel easy and enjoyable. Their knowledge of wallpaper, materials and installation is invaluable. It's rare to find a business with this level of expertise and customer service. I highly recommend Wallpaper City to anyone looking for beautiful products and guidance from people who really know (and love) what they do.

BEYOND HORRIBLE EXPERIENCE. DO NOT SHOP HERE. WAS TREATED LIKE TRASH…read more 1. INCORRECT QUOTING - First off, they quoted me wrong (almost half of what I needed due to what I presume to be an inexperienced worker who was absolutely clueless). I trusted that they were correct, had my client pay, but when I showed the quote to my wallpaper technician I have been using for years, he told me that it was not enough and that they quoted me at single rolls and not double rolls - they should have caught this since it was in writing!!!!! I had already taken payment from client and now she does not want to spend more. Furthermore, the sales lady there BLAMED ME - yes - ME, for not catching it despite that it was actually THEIR MISTAKE! While I was there, the sales lady was making more mistakes with the other customer there, and you could tell the woman was also frustrated. I hope she does not order here. They are always changing staff every time I go there, and it's typically a crabby person. 2. RIDICULOUS AND PUNISHING BOOK CHARGE: When first came in, they tried to charge me $75 PER BOOK. I told them that I had shopped there before and was NEVER charged this ever. The sales lady said "Well I've never seen you". I laughed and told her I'd not seen her, that I had been a client since 2017 and to look up my account. I believe I even told her the name of my business, and she went to the owner and he approved the old charge of $15/book (industry standard) because he knew me. The deposit goes towards the purchase - totally cool. Then she was nice and calmed down - at least this time.. I was fully prepared to show them old invoices since they were giving me a bit of a hard time... They told me that the reason they do that is because people shop online, etc. - I get it. I am an interior designer and also a business owner myself. Totally get it, BUT to ASSUME I am not going to buy out the gate is disrespectful - just keep reading. I probably checked about five books. As to respect them, I also brought the books back on time as promised. 3. DISRESPECTFUL, AGGRESSIVE, DISCRIMINATOR-Y AND NEGATIVELY ASSUMPTIVE- STAFF AND OWNER: I came in a second time today, 7-14-26, to do shopping for the elevator and theater bathroom on the same project. I approached the woman who had worked with me before. Though she made it clear she was not the one who quoted me and said she didn't like that I blamed her and made sure she said it loud and clear -ironically in front of her other customer. She was there with a client and the owner was also there helping the customer, so I thought I could tell her the error in my quote from the week before. I told her that the original York quotation was wrong and that it caused my client to become very upset and now I had to shop again for a different paper because she did not want to spend more than the original incorrect quote. She immediately became extremely defensive and rude to me - in front of her customer. I told her I'm going to have to reselect the paper because my client does not want to spend more money due to it being quoted incorrectly. After the other client left, the saleswoman aggressively approached me , pointed, and started yelling at me saying that she didn't appreciate me accusing her of being wrong, and I should not have said anything in front of her customer. I reacted by stating "We'll, I don't appreciate being quoted incorrectly and being given incorrect information that caused my client to be upset. I WAS IN SHOCK! I HAVE NEVER BEEN TREATED THIS WAY BY A SALESPERSON EVER. I understand mistakes - but WOW. Now I have to buy another cheaper paper and spend more time due to their mistake. Sure - everyone makes mistakes -I did not mean to embarrass her, or cause the other customer to also be worried about the order (though she should). Im sure she was worried about loosing the other customer, but not my problem. I am too busy to worry about how and when to tell a salesperson that my quote was incorrect - I mean seriously? They made a mistake. DO NOT approach me with aggression. DO NOT blame or accuse the client -EVER! Just acknowledge the error, regardless of whose it was, and address the concern, drama free. Take care of the client. It's common sense and it's Sales and Customer Service 101. It kept escalating, and I knew Neil the owner from the past, so I asked to speak to h I thought hed be reasonable being that I'v ordered from him before. To my surprise, he came out and started yelling at me as well and saying "you're not really a customer are you. You're not really going to buy!!" Woman shouted out like an auctioneer $75! Now its $75 a book - sure punish me. NOT SHOPPING HERE. DO NOT AWARD BAD BEHAVIOR BY SHOPPING HERE. They don't deserve yours or my business. SHAME ON WALLPAPER CITY

We had a fantastic experience with Alex from start to finish. He was very easy to schedule with,…read moreshowed up on time, did a fantastic job, and was done quickly! We were nervous to attempt this wallpaper on our own, and turned to the pros, and are so glad we did. Would definitely work with him again in the future.

Alex just finished doing a GORGEOUS job of wallpapering a small downstairs bathroom in our house…read more We chose two wallpaper designs: a main one for drama on two walls and a coordinating pattern on the other walls. He arrived exactly on time and finished the job in a little more than 3 hours, for a very reasonable rate. We are very happy with the results! We will definitely hire Alex again for any future wallpaper jobs.

Phenomenal work-absolutely gorgeous wallpaper and it was done quickly and great communication…read more Highly recommend!

I was able to schedule my wallpaper installation in less than a week. The guys were very respectful…read moreof my home and left the floor cleaner than it was when they came. I got a few other quotes but after comparing with other businesses, BZ had the best photos and pricing was about the same as the other businesses.