THE BEST! My Mom and I recently took a girls trip down to…read morePuerto Aventura and booked Memo for our airport transportation, and tours to see some local attractions. We were absolutely thrilled with the whole experience. Memo's airport transportation was prompt, professional, safe, and seamless. We really appreciated the wonderful communication he provided, as well as his excellent hospitality. His vehicles are clean and well maintained. Memo made our travels completely stress free and enjoyable! The tours we experienced with Memo were absolutely phenomenal! Not only were we able to see the amazing sights of the area, Memo's local knowledge created a once of a lifetime experience everywhere we went. Memo himself is such an incredible person. He is kind, fun, professional and so very knowledgeable. He is just a wonderful person to be around! We definitely recommend Memo for any and all services he offers for anyone looking for a wonderful experience on their trip. Thank you Memo! Kristy & Ann

THE BEST TIME EVER!!! Memo and his staff were awesome…read more Picked us up from the airport and did the Tours. Very professional and safe and you will laugh and enjoy your day more than others. You will get in front of the huge crowds that come but it's amazing how much you can do in 1 day. We did 2 tour packages! I would recommend them all really.

We used USA Transfers for transportation from the airport to our hotel and back, and both…read moreexperiences were absolutely flawless. The vans were clean and comfortable, the drivers were friendly and professional, and the service at the airport was smooth and well-organized...exactly what you want after a long day of travel. Everything ran on time, and the whole process was stress-free from start to finish. Honestly, we can't say enough good things about them. Next time we're back in Mexico, we'll definitely be using them again. Highly, highly recommend!

Excellent service and great communication. William, the driver, did a great job. So glad I booked…read morethrough them to get from the airport to the ferry and ferry tickets. Only critique is they should provide a bag to carry the optional items you can purchase through them. It's a great service but not helpful if you have no way to carry the items.

Staff was great, coffee shop was nice, beds were comfy but the restaurant situation on a rotating…read morebasis was very frustrating for an all inclusive.

I booked a double swim-up pool room through Capital One Travel, and even received an email…read moreconfirmation from Capital One stating the hotel had verified my room type, double beds with a swim-up pool. After a long day of travel, we arrived around 6:30 PM only to be given a standard room with no swim-up pool. I immediately showed the concierge and front desk my confirmation email, but they refused to honor it, insisting that "this is what Capital One booked." My wife is pregnant, and we were traveling with our two-year-old for a friend's wedding, not exactly the time to deal with such nonsense. After two exhausting hours of back and forth, they still refused to give me the room I had already paid for unless I paid an additional $400 USD. I managed to get Capital One on the phone within minutes, but the hotel staff claimed they couldn't reach them. Out of pure frustration and with a toddler in tow, I eventually paid the extra charge just so we could settle in. The concierge, Emilio, apologized profusely and promised to make it right with a complimentary Bali bed or other perks, none of which ever materialized despite multiple follow-ups during our stay. The manager, Karen, was equally unhelpful. It was clear they cared more about squeezing a few extra dollars out of guests than building any kind of loyalty or goodwill. To make matters worse, on our last day, $300 USD was stolen from my backpack in our room. I filed a report, and instead of offering any form of compensation or accountability, the staff searched our belongings as if we had misplaced it ourselves. Absolutely unacceptable. The food was decent, but service throughout the resort was almost nonexistent. If you wanted food or drinks by the pool or beach, you had to get up and fetch it yourself while several servers stood around chatting at the bar. Overall: avoid this place at all costs. I've already told friends and family to stay far away. For the price, the dishonesty, lack of service, and outright theft make this resort one of the biggest disappointments I've ever encountered.

Nice area! Worth a visit if you have the time. Cute down town area. Tons of shopping an places to…read moreeat

Booked on the website and paid on the website in advance of our trip. Our driver was on the airport…read moreon time. It was pouring rain when we arrived, after meeting the driver, we all ran to the car. For my first trip to Mexico, this was a bit of a frightening experience. After dropping us off, our driver seemed busy and I handed him a tip and said thank you. 10 minutes later he is calling my husband repeatedly saying we didn't pay, when my husband told him we had a confirmation and paid on the website in advance. As we were waiting to check in and sitting with our guest services rep, the driver found us in the lobby and I told him we paid for this already and luckily had printed out my confirmation. He took a picture and sent it to his boss. This experience made me worried that they were not going to show up to drop us at the airport since we had booked round trip transportation. Unlike when we were arriving to Cancun, when we received confirmations about our upcoming transfer for departure we didn't receive one. I reached out the day before to make sure they would show and that they knew which lobby to get us from. The day of, the driver told us he was going to be 20 minutes late, 20 minutes turned into 40 minutes and I had asked my husband to reach out because at this point we were sitting in anxiety that we were going to miss our flight but the driver called to ask which lobby ( information we provided the day before). It was the last flight of the day. Our driver was also coughing quite a bit, and I regretted not putting on my mask like I should have because after we got out I felt sick the rest of the weekend. Based on this experience, I would not use this service again.

We used Happy Shuttle based on great reviews for airport shuttle service during our trip to Cancun…read more They didn't disappoint. They were easy to spot upon leaving the terminal upon arrival. Those holding the Happy Shuttle sign notified the driver, who arrived w/in 10 minutes for our journey to our resort. Upon arrival, we chose a pick up time for our hotel pick up at the end of our vacation. Later, after thinking about it, I wanted an earlier time (just in case). I messaged them and they quickly responded and said changing the time was no problem. On the day of pick up, they arrived 10 minutes early and we got to the airport without any worries. Both trips, we had booked a private shuttle. Each time we had a nice van with more than enough room. Price was extremely reasonable as far as I was concerned. If we do ever go back to Cancun, I wouldn't hesitate booking them again.

Our flight was delayed 4 hours, and we were still expected to wait at the airport for over 6 hours…read moretotal. That's simply not reasonable. I was told there were no other drivers and no flexibility the entire day which to me doesn't sound normal. While I understand policies exist, good companies know when to make exceptions. A partial refund or even an effort to find an alternative solution would have made a big difference. If you're truly that busy, partnering with another service should be an option. One or 2 calls could be make to make a customer happy Instead, there was zero effort to accommodate the situation. We had to wait for your drivers because you said there was an accident by the airport earlier when we arrived. This was booked by my brother, but I normally use another company USA Transfer & my experience they are more customer friendly. A side note we were staying in Club Med 17 min ride to Airport & for sure where many of their drivers drive thru, If they wanted to assist in anyway.

Aldo and crew were AMAZING!!!! I've been on plenty boats but this was the best. The hospitality was…read moreamazing ! They were so attentive! They even helped my 2 year old swim while I was on the boat. The guacamole was delicious and fresh. I legit have zero complaints.

Omg, the absolute highlight of my birthday trip. Shoutout to the crew for taking care of us! Jesus,…read moreAlex, Axel, Lola, and Dustin! Es muy bien! :D My friends and I did the 5-hour In-Ha Snorkel & La Bocana Tour. The yacht included a paddleboard, snorkeling, and fishing gear. The crew was so nice and friendly. Towards the end, it was a party with them, it was such a great way to end my trip. The vibes were WONDERFUL. During the experience, we had freshly made ceviche and burgers. They were also accommodating with my dairy allergy and the drinks they made were fantastic! I appreciated the crew prioritizing safety while keeping the environment exciting and fun. I loved it! Lola took AMAZING photos of our entire experience. Jesus got photos of my friends and I snorkeling and some fishes that we saw. It was beautiful! Thank you for making memories with my friends and I definitely would do that again!

If you're looking for a budget-friendly, all-inclusive resort with decent views, this could be a…read moresuitable option. However, based on my experience, I wouldn't return--and I wouldn't recommend it to friends or clients. **Accommodations** We wanted to book a Family Suite, but it was unavailable for our dates. Our Travel Agent recommended that we stay in a "Premium Deluxe Privileged Suite," which left me wondering what the standard rooms looked like because this room was anything but premium or deluxe. It was small, the view overlooked a roof, and it was noisy due to its close proximity to the nighttime lounge. The one saving grace: it was clean. **Activities** Activities were underwhelming. The staff were polite, but interactions often felt forced. We skipped the poolside games and had to go on a bit of a scavenger hunt to find tennis rackets and balls when we were ready to play. The mini-golf area was located on a hot rooftop along with the tennis courts, poorly marked and hard to find. The snorkeling was a major disappointment--there were no fish, and the rocky sea floor made it uncomfortable for the kids. We had to carry them to more comfortable spots. Kayaking required a reservation, but we couldn't get one. One of the most frustrating moments was arriving at the bracelet-making activity only to find no one there. After waiting and tracking down staff, we learned (15 minutes in) that it was somewhere different than listed on the schedule and was already over. We were told to try again the next day which we did, but surprisingly, I was told it was meant for adults due to limited materials. I couldn't quite follow but the kids were able to participate. I couldn't but I was able to assist them. **Dining** Food was decent overall, but the reservation system was frustrating. Like many all-inclusives, most restaurants required reservations but getting one was nearly impossible. Everything was booked for the week, except one day. The first night, we stumbled into the Hibachi restaurant early and were seated with another group. That was the only way we were able to experience one restaurant. On our reserved dining day, we were delayed returning from Xel-Ha and missed our time. There was no flexibility or sympathy--the answer was simply, "We're full." Back to the buffet. As Privileged guests, we had access to Bloved, which didn't require a reservation. While the menu was limited, the service and food were solid. Buffets were very basic and lacked authentic Mexican or international flair--it's clearly tailored to foreigners. **Kids Club** This was one of the biggest disappointments. At other resorts, our kids never wanted to leave the Kids Club. Here, they called us to pick them up after just an hour. The Club took a midday break for lunch and on the first day, they closed at 12 PM, despite the schedule saying lunch was at 1 PM. Our kids liked it enough, but weren't eager to return. Staff engagement was hit or miss. One attendant was constantly on her phone during pickup. On our last day, however, a different staff member provided a much warmer and attentive experience. **Pool** The pool area was also frustrating. Like many resorts, guests "reserve" chairs early with towels--but here, the seating shortage was excessive. There was plenty of space to add more lounge chairs, but the resort simply hadn't. By day three, I realized I had to claim seats first thing in the morning before breakfast just to have a spot. **Spa** Privileged guests receive one free visit to the water circuit, which includes the sauna, steam room, showers, and relaxation pool. This was the highlight of my trip--peaceful and rejuvenating. Unfortunately, I wasn't able to schedule any additional services, as appointments were fully booked by the time I went. The staff were professional, though not particularly warm--perhaps because I wasn't buying anything. My husband used the gym daily and had no complaints. **Final Thoughts** This resort might work for travelers focused solely on price and basic amenities. But if you're looking for high-quality experiences, engaging activities, and consistent service, this isn't the place.

We stayed at this resort for 7 days and our experienced was not good. We've upgraded our room to…read morePrivileged to have broken lamps, no handle on bathroom door and unable to book dinner at Ala Carte restaurants. Privileged pool and beach restrictions was not enforced. Towel exchange closes at 5pm and pool closes at 7pm. The Privileged pool should be open for at least till 10pm considering guest are unable to go to beach due to seaweed and you usually arrived at resort past 7pm after excursion. Alcohol drinks were very mild and inconsistent depends on what bar you're getting it from. Our room service did not show up, so we ended up leaving the resort early morning without breakfast for excursion. The only thing I liked at our stay was the Alegria Spa as the massage was very relaxing. Definitely not going back here.

This spot can be more better. Loved their part that theres for Adult only side but it looks like…read moreits an easy access for below 18yrs. But i wish there more easy access on some and snacks (here u have to go in a restaurant to get some or front entrance by the coffee shop) I wish there more day activities for adult other than the pool or beaches. I was hoping for more entertainment during day time or evening time. There bath on the roof where we stayed was a struggle. It took us awhile to figure out the nobs (for water & massage). We also got locked out, good thing we figured it out how to maneuver the door nod ‍

Do not waste your time and money here. Hot tubs? All cold. Did your resort booking include $200/day…read morecredit? Good luck figuring out what you can use it on. Grifters, scam artists... nickel and dime you to death. AVOID THIS PLACE. DO NOT BOOK THROUGH COSTCO. CostCo should stop doing business with this place. There is ONE activity; sit on your butt and drink. Pools are cold too. Warmest water was the lagoon... Food is TERRIBLE. Rooms are rundown, dirty, and TINY after they put a stupid spa tub in every room that doesn't even work. 4 buildings with hot water not working. Go ANYWHERE else. Using AI photos to sell reservations, look at my included AI SLOP from THEIR website. The actual resort DOES NOT look like the photos online. Rooms: Rooms are dirty and need updated. Nearby activities: There is NOTHING to do at the resort. Include off-resort activities in your planning and after you see what the resort costs are plus costs to not be bored for 7 days? Anyplace else is a better value. Safety: Not sure what is in place to keep underage kids from drinking. Kids clearly seemed intoxicated. Did not seem safe. Walkability: They do have lots of golf carts wildly racing around the property full of drunk people and families... Drivers are staff and aren't intoxicated, just in a hurry? Food & drinks: Drinks are good. It's all they have. Food is gross in the Marketplace. Fries and chicken tenders were good poolside. Noteworthy details: Seriously... GO.ANYWHERE.ELSE! You will not be sorry. I am on day 2 of 7 and if they told me I could get on a shuttle and leave right now, even with no refund, I would go in a heartbeat. If you love this place... cool. Enjoy.

I cannot say enough good things about Cancun cab we use them a couple of times a year and have used…read morethem over many years. They are always Dependable friendly and professional . Marlene, who coordinates everything is an exceptional individual and takes her job very seriously and personally . They are Simply the Best .

Highly recommend. Booked a round trip as a solo female traveler. The drivers were punctual,…read morefriendly and got me where I needed to go safely and comfortably. After you book online, they confirm with you through WhatsApp which made tracking everything easy.