If I could give zero stars, I would…read more
This practice's complete failure to communicate and submit required paperwork cost me my maternity leave benefits--not once, but twice.
My disability insurance company repeatedly requested clarification and documentation from this office. They faxed requests, left voicemails, and followed up multiple times over the course of months. I also called repeatedly, sent messages through the patient portal, emailed the office, and even had my benefits administrator contact them directly. Despite all of those attempts, the paperwork was never completed in a timely manner.
This wasn't a delay of a few days or even a week. My claim dragged on for months because this office simply would not respond. As a result, my claim was denied twice due to missing documentation that only my OB's office could provide. Eventually after countless email follow ups, faxed forms, ignored calls, voicemails ect CWC provided shoddy paperwork with misspellings, typos and unanswered questions. (The claim started in May, they sent the final paperwork over on July 23). This was a slap in the face.
I had just delivered a 25-week premature baby who spent months in the NICU. Instead of being able to focus on my son and recover from an incredibly traumatic birth, I spent months chasing paperwork, making countless phone calls, sending emails, leaving messages, and begging this office to do the bare minimum. The emotional and financial stress this caused was completely unnecessary and avoidable.
To make matters worse, I was frequently given conflicting information, told that everything had been handled when it had not, and my repeated requests for updates went unanswered. It became clear that no one was taking ownership of my case or communicating internally.
An OB practice doesn't just deliver babies--they continue caring for patients during one of the most vulnerable times of their lives. Completing disability and leave paperwork accurately and promptly is part of that responsibility. This office failed spectacularly.
If your livelihood depends on this office completing insurance, disability, FMLA, or maternity leave paperwork, I would strongly recommend looking elsewhere. I would never trust this practice to handle anything time-sensitive again.
