Car trouble and the fact that enterprise won't pick you up in this pandemic forced me 2 use a cab last week. The first ride was in a coastal ride vehicle. It was clean, driver was nice and price was fair. Second day the cab was yellow cab and so raggedy and bumpy I thought it might break down. The driver blabbed and blabbed about living in New York the entire ride. Instead of going staying on Jefferson and hitting Mercury he jumped on the highway making it a much longer ride, got off on the wrong exit going the wrong way!!! What should have been a 20 dollar ride was a whopping 32. 50. Clearly I got ripped off. read more

Decent Fair Prices; the Taxi was ready at Newport News/Williamsburg Int. Airport....but the inside was a little less than clean. Haphazardly placed items in the front passenger seat (cookies, sweaters, etc) and an interior that has clearly seen plenty of use and most likely incorrect cleaning. Left a kind of unclean appearance to the whole taxi, which equally felt a little unprofessional. (Lots of ceiling stains for some reason?) However, it got us from one place to another; though my wife said afterwards that she felt like her seat was loose, as it wobbled when the taxi took turns. read more

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I just needed a ride at a specific time to a point a few miles down the road. I called an hour before I needed them. It was an unprofessional mess. The dispatch was hard to understand and not very professional. The driver was 15 minutes late despite being told ahead of time when and where to pick me up. The car was clean, but smelled like smoke despite the air freshener. The driver was on speaker phone with a friend the entire ride and both were cussing up a storm. I had to point out how to get where I was going. He was barely paying attention to the road. Not worth it. read more

I've been having to deal with these assholes for years, they are never on time, I have been late to my job numerous times messing with this company and they never fail in disappointing me, I understand how Uber and Lyft are used more, either get your shit in order or shut down and let another company who can do better come in or get a new owner cause this mess I've had to deal with is garbage and I'm done. read more

I took Yellow Cab today for the first time in a long time. I normally use Uber. I booked the cab through the horribly out dated app-a-cab app. The app said it would be eight minutes for my car to arrive. Ten minutes after booking the ride I got a call from the driver saying he was ten minutes away. Fine I know cabs take longer then Uber. Thirty minutes after I received the call, the cab arrived. So now I have been waiting forty minutes when my original quote was eight minutes. At this point I'm already annoyed. Then I get in the cab (#447) and the driver (without looking up from his phone) asks me where I'm going too. I tell him the address, and he says "how 'm I gonna get there?" I suppose he would have to stop TEXTING to GPS the trip. So I then have to give home turn by turn directions. While he is still texting and driving. Then he missed the turn on my street, because it was more important for him to get some Fry's from his bag of McDonald's. So I have to reroute him costing my an extra five dollars on my fair. Then he had the nerve to tell me how to add a tip when paying with a card. I will never be taking a Yellow Cab again. read more

Yellow Cab of Hampton - Taxis Near Me - Norfolk, Virginia

The yellow cab in Williamsburg its called Triangle cab that is stationed at the bus station are the worst bunch of drivers I have ever dealt with. The drivers were to busy smoking, eating and talking to help me when I got off the Greyhound bus. Very unprofessional. Was told to just call the phone number to request a ride. I called and was told it would be 20 minutes for a ride. thankfully there was a nice lady that drove the local bus that helped me. I ended calling a Uber on the advice of the lady. Uber was there in 7 minutes to pick me up. Will never use this useless cab services again. When in Williamsburg use Uber or Lyft. read more

A majority of the time when I call for a wheelchair accessible cab, they ALWAYS send a regular cab for my mother. How hard is it? The first thing that comes out my mouth to who seems like the SAME WOMAN a majority time of the time that I call is "I need a wheelchair accessible cab". This idiot that works for you can't seem to get it right. Is she dumb, stupid or slow? Now I am thinking that she does it on purpose. It just happened again today. read more

I just want to know why your company is not making face mask mandatory for it's Driver's???? During COVID-19 even when the Goverment is saying it's something that can keep the virus from spreading. read more

I used Hampton yellow cab for my twenty first birthday with my husband. The First Lady was very friendly and held great conversation about her 21st and our dogs. Couldn't have been more friendly. She was absolutely fantastic. My down fall is when the second cab came to pick us up later that night. Yellow cab has card readers for a reason, so I can pay with my card(I don't carry cash at all). So I didn't appreciate it when he said he needed cash as soon as we had gotten in the cab (he was also late). If we weren't in such a rush to get back to our home I would have called for a different cab. He drove us to an atm and kept the meter running. I shouldn't have to pay ATM fees because your cab drivers don't want me using the card reader and it was absurdly rude that he charged us to sit there while we got cash. I know the card reader was working because I was six dollars short and still had to use it. If it wasn't for that cab driver you would have a way better review from me. read more

Yellow Cab of Hampton, Virginia provided the WORST taxi cab experience I have EVER HAD. I was in a group of girls and we decided to do the responsible thing and call a cab after a late night concert at the Hampton Coliseum. We called Yellow Cab and were told by a RUDE receptionist that all of their cabs were out driving, and we should "just hail a cab". It's Hampton, Virginia, not New York City you idiot, there aren't just cabs driving around for people to hail. So then I politely asked if we could schedule a cab to pick us up outside of a nearby hotel that we were able to walk to, and I was HUNG UP ON. We called back 3-4 times asking to schedule a cab, but each time the receptionist would not book us one!!! I repeatedly asked how long the wait would be and was never given a straight answer. In the end, a cab never came and we waited around for OVER AN HOUR. I WILL NEVER CALL, OR RIDE IN, YELLOW CAB FOR AS LONG AS I LIVE. Call AERO Cabs, they understand the importance of customer service. read more

I have used Yellow cabs in the past. Evidently they hired a Walmart reject to answer the phone late at night! I reminded them that I am disabled and need someone to assist with my luggage. I got all kinds of PC stuff like "most drivers do not get out of the car" and "It should be OK, they will work it out in the morning. WHAT??? This is fairly simple, I bleed money to get from my home to the train station. An abled body person assists with my bags and my walker. Perhaps I will have time to turn in a complaint based on ADA. I see LOADS of yellow cabs around town. With 8 hours notice they cannot find ONE cab driver to assist a person with a disability? I try to not use the public transit for disabled people. I leave that for people who cannot walk. Maybe I better look into that... Timeline did not answer the phone. The guy at Orange stated I should hear from a driver in a "min".... I think our city has a problem and it is not because the cabs do not get blood from my wallet! read more

I called for a cab tonight. I was 2 minutes from the stand. There were two drivers sitting at the Greyhound Bus Station parking lot which is also only 2 minutes away from where I was waiting at Goodies Bar. They were both listening/watching the big game while sitting in their vehicles. I waited 10 minutes then called back, cancelled and walked the 2.5 miles home while inebriated. Unacceptable. read more

This review comes a bit late, but still valid for one to consider before getting in a yellow cab. Also, it is worth noting I have used the yellow cab service from NN to Norfolk two years prior with a wondeful ride. Wish I could have thought about giving a great review for the femle diriver. I wasn't aware many drivers lease the yellow cab as independent contractors until my disasterous ride. In January 2017 I called Yellow Cab with pick up point from Denbigh to the east end of Newport News. Rather than make a right turn on to Warwick, this male driver took a right towards Williamsburg. He said he was avoiding rush hour traffic. I've never had a long delay to get onto the interstate leaving work, but I could kind of understand. So headed towards the next exchange to get onto I 664, he passed it. I pointed and said, "you missed hte exit." He in replied, "oh I didn't see it." Continuing his conversation, which was great but my "antenna" went up and I felt weird in my gut. Next thing I see are the roller coasters of Busch Gardens. I didn't hesitate In saying something. Now he is headed back in the opposite direction, but first he took the long route rather than getting back on 664. The sun had set and he wants to negotiate the fare of $89 with a $20 knock off. I was furious. I compared my fare to Norfolk and knew I had been taken advantage of. I'm sure he took the wrong turn for a reason, and he's from New York or so he said hustling me. Well had the manager done right by me I might have given a two star. He didn't follow through on his word, I received $20 cash, which made the fare rate close to correct, but I had to continue to call the office! Now that I've had my experience I will try Uber or Lyft the next time. I'm thankful the dispatch operator could see that I had been over charge. Also note that yellow cab has a tracking system that plots every point drivers make. This is good to know because they could see I wass far from home. Maybe they should have given me free tickets to Busch Gardens for my trouble read more

These people wonder why Uber is taking all their business. I have been a frequent customer for over a year, and I have had my last issue with this company. There have been multiple occasions that I've called for a cab and no one ever came, or it takes them 45 mins or more. The drivers are often unprofessional. Today I attempted to book a taxi for me and my dog, a 40lb hypoallergenic dog that had been freshly groomed. We have done this several times before. The older black gentleman that arrived after 35 mins of waiting rolled the window down and asked me if I told the dispatcher I didn't have a carrier for my leashed dog, and I replied no, I never have had to provide that information before. I said he's too big for a carrier! The man rudely scoffed and said no they make them in all sizes and I can't take you. Then rolled his window up before I could say anything else. I have never received such terrible and rude service. I will not be using Yellow Cab in the future. read more

I am beyond livid!! My young adult children were left outside of a store for over an hour while waiting on a cab! I called and they said ten to fifteen minutes. Called, back.. they're on their way.. called a third time (by now it's over 45 minutes) - no cabs in the area.. we're still working on it. Called again it's an automated message indicating they still haven't located a cab! WTH? If they didn't have a cab available, they should have said that when I called the first time! This isn't a pizza, these kids were outside of a store, in the cold, waiting for over an hour!! I finally called North End cab. The person I spoke to was Mr. Ralph. Amazing service! He got the kids and they were home in less than ten minutes from the call. He gave an estimated time of arrival and a cab number so they would know what to look for. Now THAT's customer service! All yellow had to do was indicate they didn't have any cars available when I called rather than lie to me with bogus estimates. I have used yellow cab for years. This past year however their service has declined to such an extent that I will NEVER use them again and I will be contacting the owner of this company to lodge a formal complaint. The first time they were an hour late, I gave the benefit of the doubt. The next time, I called Orange cab and called yellow to tell them I had another ride. (Courtesy on my part to them). But this is the third time and this is ridiculous to flat out lie to a customer knowing you cannot provide the service you are advertising. If you don't have any cabs... then stop calling yourself a cab company and stop lying to your customers! Final point, teach the people who answer the phone basic customer service. I don't need apologies, I need to know when you are picking up the kids and if you can't then just say so! read more

Pad was the driver that picked us up. He came very quickly after we called. Very professional driver. I seldom use cabs, but highly recommend this company as well as this driver. read more

I always take yellow taxi to work 6 days a week, well that has ended I will call 4am the taxi will come an hour later so by then I'm late for work, so I started walking to ok in it takes 30 minutes for me to get there, I called and complain the so called manager Don Green called me stating I will mail you some discount tickets let's just say Don Green in a lier he didn't send me anything at he shouldn't be a manager at all, if I could rate yellow taxi an 0 I would dispatcher is disrespectful, I will be putting this company on the news, I work at an hotel so when customers ask for a yellow taxi I tell them yellow taxi isn't any good just take another taxi service or Lyft or Uber, the only person that has a brain is flood don't know if I'm spelling it right he needs to be the manager not DON GREEN at all, any questions contact me, I will tell you the truth about Hampton yellow taxi once again BE AWARE of the dumb manger DON GREEN he's big lier big time read more