Excellent care by all the staff and nurses. Dr Malamood is an extremely personable doctor and there…read moreis never a wait for an appointment or surgery

From the owner: Our mission is to provide comprehensive care to our patients in a courteous, efficient, and…read morecompassionate manner.

After several months of stomach pain, I went to my regular doctor and he referred me to this place…read more The doctor I saw (name intentionally omitted) was very good and took a long time to listen to my story and find out what I thought was going on. He has two different offices (one north in Clifton Park, and one south in Albany) and very early hours on certain days (like 7:30AM, which is perfect for me). We discussed various symptoms I had and in the end came to an agreement to start a new medication and see how things are going in a couple of weeks. He made me feel very comfortable during the entire process. Their sign-in procedure involves using tablets, which I suppose are better than paper forms. The place was easy to get to, and there was plenty of seating in the waiting room. I sometimes end my reviews with "I can't wait to go back" but that doesn't seem right for a specialized doctor's office! However, I do feel comfortable going back again for my follow-up.

The never ending scheduling problems continue even after a "change in system". Can't make a 6 mo…read morefollow-up appointment at the conclusion of a visit. When calling two months ahead of next required visit, the doctor is all booked. No follow-up, no system to keep patient informed, no way to know when is the optimal time to attempt to schedule next visit. Scheduling staff is uncaring and going through the motions. After being on hold for twenty minutes, finally got someone obviously working unsupervised from home with a dog barking while I try to explain my needs. Gave her my name and doctors name. After a a pause I got : "Date birth?", followed by :"Name?" No courtesy, obviously no caring. Just another annoying caller, no interest in trying to solve the problem. Basically:" Here's what I've got in the system, take it or leave it".

Regarding type of care, both my parents died of colon cancer. Regarding care quality, I couldn't…read moreask for a more well informed staff. Regarding the office experience, there was no wait going in and I only had to wait a few minutes before Dr.Coomes appeared.

On Wed, 10/18/23, I had a colonoscopy at Gastroenterology Associates of Northern NY at 5 Irongate…read moreCenter, Glens Falls, NY, 12801. The procedure was done by Dr. Michael Chase. I believe I was given too much anesthesia. I also believe I received very poor follow-up care from the practice. When the procedure was done, the practice called my partner, Donna, to come pick me up. Over the phone, the nurse told her that a polyp had been removed and cauterized. The nurse said I could resume all my usual medications that night. A little surprised, Donna asked if that included my blood thinner, Eliquis. The nurse hesitated but eventually said yes. When Donna arrived at the clinic, she called to let them know she was there. She waited in the parking lot for a little while and eventually a nurse brought me out in a wheelchair and said they couldn't get me to wake up. She also said they had revised instructions about my meds and I should hold the Eliquis until 11/1/23. They got me into the car and Donna brought me home. I don't remember any of this. Donna got me home and in bed around 4:30 PM. I finally woke up around 7:30 PM and asked what time it. I had no idea if it was that evening or the following morning until she clarified it for me. I got up, sat in our living room, had a glass of water, and promptly vomited all over myself. She got me cleaned up and back to bed. I was out for the night. The next morning, I got up at around my usual 7 AM. I went into the bathroom and almost immediately threw up again. I felt a lot of nausea and a headache. We waited for the practice to open and called in. Dr Chase called back and told me to go to my primary care physician. He wouldn't see me. This surprised me but I did it. Irongate Family Practice saw me that day and prescribed an anti-nausea medication. I did stop vomiting but the headache and nausea continued. On Sat. AM, 10/21, I called Dr Chase's office. He was the physician on call that day. He did call back but once again refused to see me and told me to go to my primary care. We went back and forth about this for a while. Irongate was also involved in the discussion. Dr Chase eventually said I should go to the ER; he wouldn't see me. I clearly wasn't going to get any help from him. Donna brought me to Glens Falls Hospital ER. The hospital treated my with IV fluids and some medication. They did full examinations to make sure there were no injuries in my abdomen. After about 4 hours, the nausea and headache ended and they released me with a prescription for anti-nausea meds. My stomach continued to be sensitive for a little while. I had diarrhea for a few days, then one day of extreme constipation which passed by late Wednesday, 10/25/23. No matter what my symptoms, I will NEVER have another procedure done at Gastroenterology Associates. I will NEVER recommend them to friends or family or strangers.

My partner saw Dr. Kumar for a routine colonoscopy. After the procedure, the doctor came out to say…read morethat there were not meaningful results due to "poor preparation" and that he'd have to do it again in 2 years (rather than the typical 5). I was confused as my partner followed the instructions exactly, which involved taking MiraLAX and another OTC laxative pill. I told him this. I also said that when I had my own colonoscopy, I was prescribed Suprep. He said that would have been better. The nurse agreed Suprep worked better for her. Why on Earth would they have directed him to do an ineffective preparation? That means they billed insurance for a procedure that was predictably ineffective. And now insurance is going to charge my partner a copay, and he can't get the test he needed covered by insurance again for several years. This procedure should not have been billed, and the doctor should have been apologetic for the time wasted and offered to do it again correctly.

Refuses to realize my GI symptoms are diet-based rather than in my head and insists I take a double…read moredose of 40mg (80mg) PPI despite me explaining to him that I still experience reflux/heartburn while taking it and that it doesn't work. Does not address or fully listen to my symptoms or concerns.

I'd give Dr.Pronold 5 stars without hesitation. Staff is another story. They call with the results…read moreof my colonoscopy. I miss the call. I call back within 10-15 minutes and get sent to a to an " call center". Every one of them sounds like I just woke the up. They take my messages & say someone will call right back. They don't. The portal sucks as well. Never lets me in. As I said Dr.Pronold is Great!!!

this practice is absolutely awful...... I had the same gastrointestinal doctor for 30 years…read more.... when he retired, he referred patients to this practice....... I went for the pre-colonoscopy appointment with the NP, and attempted to schedule my procedure.... I was told that they didn't have a September calendar yet, and to call back...... I waited a couple of months, and called to schedule...... Was told that the "scheduling unit" would call me back..... 6 weeks and 3 phone calls later, and not a word from scheduling...... I am now moving to another practice, and requested my records be sent there...... Big surprise, it has taken me 4 phone calls, and multiple assurances from Upstate staff that the records were being sent, to finally get the records less than a day before my appointment tomorrow...... This practice is a factory, and has terrible customer service...... Absolutely would not recommend them.......

My fiance had gone to this location and met with Dr Brett Sklaw, regarding stomach issues he has…read moreendured for years. At my persistance, I made him go to the dr to get checked out. The dr then suggested an endoscopy and some other testing to be done. Supposedly everything came back normal and the doctor literally told him "well, i have no clue why ur dry heaving every morning and feeling sick to your stomach all the time. Only thing i can suggest is that since you have been living with it this long, i guess you can continue to just live with it". WHAT!!!? what kind of doctor says shit like that? Fast Forward to December 2017. Fiance went to primary physician with severe stomach pain. Primary suggested he go to Upstate Gastroenterology office. I explained the problem we had with that place 2 years ago. He then told us that Dr Sklaw no longer works at that location, and to see Dr Pronold. So primary doctors office made an appointment at gastro dr for the next day. Around 4pm (same day) we realized that his ultrasound results and blood work would not be back in time, so i called gastro office to cancel and reschedule for next week...well, when i called, all i got was a voice mail. ok, fine, so i left a detailed voicemail asking to cancel and reschedule the appointment and for someone to call me back. Well, i didnt hear anything from then, so at 9am (normal business hours) i called their office. It went to there answering service. I continued to call the office until they FINALY switched the phones from answering service to their stupid ass voicemail. Are you serious?! So, yet again, i left a msg asking for someone to call me back. 4pm The office FINALLY calls me back to say that "someone" cancelled hi appointment and rescheduled it for Dec 19. Umm, im the ONLY one who makes his appointments, so who exactly rescheduled? The nurse was like "idk, but it was rescheduled for him to see the nurse practitioner". I said "no, he needs to see the doctor, not the nurse practitioner". she then told me " the nurse practitioner can take down his information and then she can then talk with the doctor to see if any testing needs to be done" why not just cut out the middle man and let him see the friggin doctor? UGH. this place is so unprofessional, its not even funny. What a joke. Im just going to find a diff gastro dr for him to see, and this place can go to hell for al i care. idiots!

From the owner: Welcome to Upstate Gastroenterology - Michael J. Finnegan, MD. Our physicians specialize in colon…read morecancer screening, Berrett's esophagus and esophageal cancer screening, Crohn's disease and ulcerative colitis, pancreatic and bile duct disorders, liver disease, chronic abdominal pain, and irritable bowel syndrome. Call us today and let us know what we can do for you!

my mother received a biopsy to check for throat cancer on 3/4/26 and was supposed to receive the…read moretest result in 5 business days and it's now the 8th business day. Still waiting a response back, in addition to my mom having a conflict with the doctor who performed the procedur. wouldn't recommend this facility and would look to seek other professional/clinical assistance

The care and compassion I received or did not received was terrible. from the moment I walked into…read morethis place unwelcoming, from the miserable in compassionate women at the from desk, argued with me about my va insurance, telling me she never heard of this and that they do not except it. the number of times I explained to her, she was very nasty. had to go to the finance lady in another room to find out they do accept it. now for dr. Bolova, I have no idea, only saw her once as i was being prepped for a colonoscopy. Carly miller has been my PA. doesn't seem to be paying attention to what I was saying about my symptoms. stomach is still hurting after seeing her over 2 years. instead of testing my for blockage, puts me on linzess. then for the nurse, another in compassionate employee, every time I called, I would wait a week or more for a returned call. At one time I was told to take my lunesta a sleeping pill which I have never been prescribed fir and which I do not take, with mirilax. apparently no clue to what meds I am on. was told to try a low fodmap diet. never mentioned a nutritionist, I had to ask my awesome pc, doctor for a referral. the diet is very confusing, really didn't any explanation for what to expect, so did get my info from my pc. Plus internet in what I should expect. Please look at the reviews before going to this practice, even watched the receptionist argue with a gentleman, his wife and him were so upset when they left and walking by the man said What a Bitch, no compassion at all. I even talked to a manager of Saratoga hospital, the woman is still there. He was also going to turn her in. I just started seeing a new gastrologist, so far very happy, he listens while looking at you not off in to space, took about a 1/2 hour in his office the first time to ask questions. the receptionist, purse and dr. Were very nice and seem compassionate. they put me on a med that is working and helping me to feel better after dealing with this pain and suffering for 2 years. The doctor said that I would not believe the new patients that come to him with similar complaints ands. my reply was (OH YES I DO). Save yourself from all this aggravation and start out with reading ratings and complaints. Albany gastroenterology consultants, is where i go now.