This is a motel, not a hotel. At $240 a night, beware there are few to no amenities, the office…read morecloses at 9 so no access to ice or a microwave. The employees were rude when we were there, but we didn't really care about that. The room was small but relatively clean. Not worth the money, though.

Basics are that it was clean, comfortable, and they had great staff!…read more We needed somewhere to stay for an event at the casino. This was plenty close and a GREAT location off the river. Easy walk to shops and some great dining as well. Would highly recommend for a quick overnight stay on your travels!

Disclaimer: I was here for work. I was not here to gamble, although I did play some games. As I'm…read morenot a gambler, I don't have a strong frame of reference here to judge the casino. I thought the environment was fine. However, I do have opinions about food and hospitality. Overall, I thought that Harrah's was alright. The food was good (Although the market was overpriced), but the hotel room left a lot to be desired. I'm going to bring up the conference food as part of this evaluation, and I was overall, very happy with every meal I had while there. Zero complaints. Good quality, flavorful, good variety. If you're booking an event, the in house team at Harrah's does good work. My hotel room was on the west tower and felt a bit run down. It was quite warm when I came in, although turning the AC on full blast rectified that issue. What I couldn't rectify was the rubber seal on the desk falling off, and two handles on the chest of drawers having been removed by someone else. It just felt like there was a lack of attention to detail. More annoyingly, for a 3 night stay, at no point was my room ever cleaned or the bed ever made. I'm not saying it needs to be cleaned from top to bottom, but I'm very certain that no staff members were ever in my room during my stay. If they only clean the room on request, why bother having do not disturb signs? I had dinner twice, and breakfast once at Gordon Ramsay's market. I thought the items there were fine, but very overpriced. 4 dollars for a Chobani Yogurt that you'd pay 1.39 for normally, for instance. And that's before Tribal fees. My meals were pretty good though. Pizza, and fish and chips. Overall, this isn't a bad place to stay, and as someone who doesn't spend a lot of time gambling, the casino floor had a certain charm to it. It's kind of in the middle of nowhere, but if you don't mind a subpar hotel room, the rest of the stay will be perfectly nice.

The good market was my favorite place... the worker at the bakery was so kind! He had a sore toe…read more.. or broken toe.. he had such great energy and I wanted to eat and buy more cause of how sweet he is. I got snacks and dessert for the road The pizza was delicious The service was top notch! Clean yummy delicious service and food Casino is quite big and outside scene is beautiful. Was busy with eating and the show ... wish I had more time to breath the amazing air Check in was nice since we didn't have to wait in line and we used the kiosk ... be patient with the kiosk hahaha

This was a nice place to stay and the staff was helpful and friendly. We arrived around 10pm after…read morea long day of travel and rafting. A gentleman named Joe checked us in quickly and made sure we had everything we needed. He was the best! Even offering to print off directions to a place we had spoke about. Great customer service and just want to give him a shout out for all his help. Our accommodation were fine. Our room was clean and had a balcony. The AC was a bit noisy as thats a common issue in most hotels. Over all a very good experience and we would stay there again.

One of the nicest Comfort Suites I have stayed at in a while…read more Nice clean, large rooms. Excellent price. Pleasant staff. I highly recommend this hotel.

The pictures do not do it justice. Nice little clean hotel (lodge). The inside is quaint with wood…read moreflooring and tile bathrooms. The host and hostess own the property and do their best to keep property in good shape. The drive is a challenge but it is the mountains. Loved our stay!

Locally owned. Clean. Quiet. Sitting by the river was so relaxing. We have stayed here several…read moretimes in the last 7 years and always come back. The gift certificate to Everett Street Diner was an unexpected and welcomed surprise because that is our go to place for breakfast.

Not a bad stay! We made our reservation last minute as it was the spur of the moment trip. The room…read morewas clean and welcoming just like our previous stay. I wasn't a big fan of the outdoor furniture in the room; it made it hard to enjoy our meal. The tv could have been bigger for the size of the room and the distance from the bed it was hard to get a comfortable angle to watch movies. The check in service was good!

Visiting Cherokee for the Labor Day weekend, I booked the Great Smokies Inn through Expedia. The…read morestaff provided friendly service. There was plenty of parking available. The hotel was in walking distance of dining and shopping venues. I was impressed by the cleanliness of the room. The bed was comfortable and the room had the amenities I needed. I was in the room much as I got out to enjoy the weather. The only issue I encountered was the outdoor chairs being used for indoor furniture (metal framed with wood slats and no cushions). Not very comfortable trying to watch the game or use my laptop. Good hotel for the price.

Baymont (Previously known as Bay Mountain Inn) is an okay place to stay near Smoky Mountains. It is…read morelocated in Cherokee where everything is pretty expensive (water, good, activities) and part of the tourist trap. The hotel is one of the better options available in Cherokee for tourists and is decent to crash for a few days. If you check in at midnight, be prepared to wait for a good 30 minutes to be let in as the front door staff won't be immediately available. As for our room, it was clean, well-spaced and great for a holiday. Staff could improve on customer service but we didn't care much as we had a lot of outdoor activities planned during our stay. Complimentary breakfast was a big disappointment as nothing was made-to-order and we had to eat the same ready-to-eat food. Important note: There isn't much wifi connectivity in Cherokee except at this hotel and a few other spots, so that's something to consider while visiting Cherokee.

I don't leave many 2-star reviews but beware! It took them 35 minutes to add a night--he just kept…read moreclicking buttons. I didn't understand what I was seeing. I even tried to look over to see if he was playing a game on the computer. Also... They don't use the POS system for incidentals and the people who work here barely understand English. So they take your card and punch it in manually but don't really know what they're doing. I had booked through Expedia but since he had my card and put it in manually, I looked at my credit card statement and saw I was charged twice (one Expedia and one directly through hotel). So... I went to front desk and he had me talk to manager on his phone. The manager told me it was for incidentals, but incidental holds are usually for $1 until cleared. The manager even got mad at me. He is the type to defend his employees and get mad at customers. When I called my CC company, they confirmed I was indeed charged twice but one was being returned by the hotel. This is a clean hotel but they are inexperienced with your money, and the manager is rude and lied. After staying here for almost a decade when visiting Cherokee, I will not stay here anymore. The previous owners did a much better job. If you want to avoid credit card drama, I strongly advise staying somewhere else.

This place is amazing and the bathrooms are amazing, the beds are great, the screened porches are…read morefantastic! This is a hidden gem and I hate to admit that I didn't want to post this. I highly recommend staying there, the back is spectacular, and there's a creek and lights, and swings. Stay there. You are well.

The rooms are big, very clean, beds and pillows are so comfortable. It has a log cabin feel, the…read moreproperty is well cared for, and staff is helpful and kind. Laundry facilities are only $2 a load, and they gave us extra towels and coffee with no trouble. At the office is a cozy sitting area with books and puzzles and tea and coffee . Out back there's a hammock, charcoal BBQ, fire pit, and you're a few steps to the creek, which is spectacular. It's lovely to hear the sound at night. They're rocking chairs out front of the door and the creek out back with more chairs. In the 30 years we've been coming to Maggie, this is our new favorite place. We will be back!

Spent the weekend in Maggie Valley to get away from the heat and humidity at home. I chose the Best…read moreWestern based on a previous stay. I could tell the room had been cleaned. Plenty of parking. I walked to the sports bar next door. Management tells me the hotel is under much needed renovation and remodeling. I look forward to seeing the results.

We've stayed at the Best Western Mountainbrook Inn in…read more Maggie Valley a few times, typically in the winter but also in the fall. While there we take the kids to Tube World for the snow-tubing, over to the Cataloochee Ski Area, and general sightseeing around this beautiful mountain area. There are plenty of good food options nearby. We really like the breakfasts at Joey's Pancake House and yes they serve other delicious food besides pancakes. The Best Western Mountainbrook Inn is a very nice Best Western and what you should expect from this brand. The rooms are ample size, clean, and the staff is always very helpful. The exterior of the property provides good parking and easy access to the rooms. The Best Western Mountainbrook is centrally located on the Maggie Valley strip and is a short drive to Lake Junaluska or the Cherokee India Reservation. We recommend the Best Western Mountainbrook and hope that you will have a fun time in Maggie Valley as we do each time we visit there.