This is a motel, not a hotel. At $240 a night, beware there are few to no amenities, the office…read morecloses at 9 so no access to ice or a microwave. The employees were rude when we were there, but we didn't really care about that. The room was small but relatively clean. Not worth the money, though.

Basics are that it was clean, comfortable, and they had great staff!…read more We needed somewhere to stay for an event at the casino. This was plenty close and a GREAT location off the river. Easy walk to shops and some great dining as well. Would highly recommend for a quick overnight stay on your travels!

Had a great visit to Harrah's Cherokee Casino while staying nearby at Days Inn. The casino is neat,…read morespacious, and well organized, which made it easy to move around and enjoy the experience. The service desk was very helpful, and as a newcomer, I received a $25 table coupon, which was a nice bonus. The food court had several fast food options--quick, convenient, and satisfying between games. Roulette is my go-to, and luckily, I had a good run and even won some money, which definitely made the trip more fun. Overall, it's a solid casino experience with good service and a comfortable atmosphere. It may not have the scale or energy of Las Vegas, but it's still a great spot for a fun getaway.

When we Checked in via kiosk, it was an easy process. Our bags were quickly delivered and all was…read moregood. UNTIL our door opened and another couple had same room assigned. WHAT? Called front desk who was not the least bit concerned about the security breach and offered to have someone meet us at our new room. No mention of moving our bags or how we were to get to our new room cause the elevators are all key activated. Took 90 minutes to get settled into our new room after a manager stepped in. Room was ok, fairly clean. The food choices for a real restaurant were limited. A kiosk driven ordering area does cover all the food court places and clearly works better than the check-in kiosks. Food was pretty good. Tomorrow will be contacting the hotel to get the $50 credit I was to have received for the check in fiasco. All in all a frustrating experience and I won't be back

This was a nice place to stay and the staff was helpful and friendly. We arrived around 10pm after…read morea long day of travel and rafting. A gentleman named Joe checked us in quickly and made sure we had everything we needed. He was the best! Even offering to print off directions to a place we had spoke about. Great customer service and just want to give him a shout out for all his help. Our accommodation were fine. Our room was clean and had a balcony. The AC was a bit noisy as thats a common issue in most hotels. Over all a very good experience and we would stay there again.

One of the nicest Comfort Suites I have stayed at in a while…read more Nice clean, large rooms. Excellent price. Pleasant staff. I highly recommend this hotel.

Locally owned. Clean. Quiet. Sitting by the river was so relaxing. We have stayed here several…read moretimes in the last 7 years and always come back. The gift certificate to Everett Street Diner was an unexpected and welcomed surprise because that is our go to place for breakfast.

We made a same-day booking and called shortly after 9pm after we got out of the mountains -- well…read morewithin their posted office hours (open until 10pm)--to confirm if we could check in after hours. No one answered despite multiple calls. We left a voicemail, and instead of any apology, we were told next day they "couldn't understand the message" and blamed us for not being clear enough. As they posted multiple, conflicting instructions, how were we supposed to know which rules to follow? When no one even bothered to pick up the phone or return a call for a simple explanation of the rules? And blaming customers for having bad reception in voicemail? We were left completely in the dark, unsure if we'd be able to check in at all. We booked here hoping to support a local business, but were met with poor communication, a lack of basic courtesy, and ZERO accountability. Extremely disappointing, and we would not recommend staying here.

Not a bad stay! We made our reservation last minute as it was the spur of the moment trip. The room…read morewas clean and welcoming just like our previous stay. I wasn't a big fan of the outdoor furniture in the room; it made it hard to enjoy our meal. The tv could have been bigger for the size of the room and the distance from the bed it was hard to get a comfortable angle to watch movies. The check in service was good!

Visiting Cherokee for the Labor Day weekend, I booked the Great Smokies Inn through Expedia. The…read morestaff provided friendly service. There was plenty of parking available. The hotel was in walking distance of dining and shopping venues. I was impressed by the cleanliness of the room. The bed was comfortable and the room had the amenities I needed. I was in the room much as I got out to enjoy the weather. The only issue I encountered was the outdoor chairs being used for indoor furniture (metal framed with wood slats and no cushions). Not very comfortable trying to watch the game or use my laptop. Good hotel for the price.

Baymont (Previously known as Bay Mountain Inn) is an okay place to stay near Smoky Mountains. It is…read morelocated in Cherokee where everything is pretty expensive (water, good, activities) and part of the tourist trap. The hotel is one of the better options available in Cherokee for tourists and is decent to crash for a few days. If you check in at midnight, be prepared to wait for a good 30 minutes to be let in as the front door staff won't be immediately available. As for our room, it was clean, well-spaced and great for a holiday. Staff could improve on customer service but we didn't care much as we had a lot of outdoor activities planned during our stay. Complimentary breakfast was a big disappointment as nothing was made-to-order and we had to eat the same ready-to-eat food. Important note: There isn't much wifi connectivity in Cherokee except at this hotel and a few other spots, so that's something to consider while visiting Cherokee.

I don't leave many 2-star reviews but beware! It took them 35 minutes to add a night--he just kept…read moreclicking buttons. I didn't understand what I was seeing. I even tried to look over to see if he was playing a game on the computer. Also... They don't use the POS system for incidentals and the people who work here barely understand English. So they take your card and punch it in manually but don't really know what they're doing. I had booked through Expedia but since he had my card and put it in manually, I looked at my credit card statement and saw I was charged twice (one Expedia and one directly through hotel). So... I went to front desk and he had me talk to manager on his phone. The manager told me it was for incidentals, but incidental holds are usually for $1 until cleared. The manager even got mad at me. He is the type to defend his employees and get mad at customers. When I called my CC company, they confirmed I was indeed charged twice but one was being returned by the hotel. This is a clean hotel but they are inexperienced with your money, and the manager is rude and lied. After staying here for almost a decade when visiting Cherokee, I will not stay here anymore. The previous owners did a much better job. If you want to avoid credit card drama, I strongly advise staying somewhere else.

The rooms are big, very clean, beds and pillows are so comfortable. It has a log cabin feel, the…read moreproperty is well cared for, and staff is helpful and kind. Laundry facilities are only $2 a load, and they gave us extra towels and coffee with no trouble. At the office is a cozy sitting area with books and puzzles and tea and coffee . Out back there's a hammock, charcoal BBQ, fire pit, and you're a few steps to the creek, which is spectacular. It's lovely to hear the sound at night. They're rocking chairs out front of the door and the creek out back with more chairs. In the 30 years we've been coming to Maggie, this is our new favorite place. We will be back!

Lovely sitting area along the creek and so nicely landscaped. Beds were comfortable with nice…read morelinens. Enjoyed sitting on the screened porch in the evenings. Very convenient to the pancake house across the street where we had our breakfast each morning. Coffee and tea in the lobby were good and a nice amenity. We'll be back.

Spent the weekend in Maggie Valley to get away from the heat and humidity at home. I chose the Best…read moreWestern based on a previous stay. I could tell the room had been cleaned. Plenty of parking. I walked to the sports bar next door. Management tells me the hotel is under much needed renovation and remodeling. I look forward to seeing the results.

We've stayed at the Best Western Mountainbrook Inn in…read more Maggie Valley a few times, typically in the winter but also in the fall. While there we take the kids to Tube World for the snow-tubing, over to the Cataloochee Ski Area, and general sightseeing around this beautiful mountain area. There are plenty of good food options nearby. We really like the breakfasts at Joey's Pancake House and yes they serve other delicious food besides pancakes. The Best Western Mountainbrook Inn is a very nice Best Western and what you should expect from this brand. The rooms are ample size, clean, and the staff is always very helpful. The exterior of the property provides good parking and easy access to the rooms. The Best Western Mountainbrook is centrally located on the Maggie Valley strip and is a short drive to Lake Junaluska or the Cherokee India Reservation. We recommend the Best Western Mountainbrook and hope that you will have a fun time in Maggie Valley as we do each time we visit there.