I am so amazed and thankful for the kindness of this office. We came in from a different office…read morehaving a emergent issue which we figured we may have to fly back to the mainland for. The doctor without question helped us ease my daughters pain. We will establish with Hawaii Smile as soon as we are on island next month. Thank you again!

Dr Aaron Miyai closed his office and moved to a different island and did not finish my daughters…read moreorthodontic treatment. We paid Dr Miyai and Hawaii Smile Designs in full but we received no refund when we were told by Dr Miyai to go to another orthodontist to finish the treatment he started. I tried to resolve the issue directly with Dr Miyai and learned he lacks the integrity to repair his wrongdoings.

Not a very together place. Understaffed. Not very gentle…read morecare. Took twice as long with braces cause of lack of appointments/ quality.

She's very attentive and listens to your concern! Having had work with another orthodontist in the…read morepast, this office is by far the best one in my opinion. From the front desk to the assistants and the main orthodontist, everyone makes you feel very welcomed and answers any questions you may have. She remembers details about you and always recommends follow up appointments to see how you're doing months or a year after getting your braces/Invisalign off. Thank you for the awesome service!

I went to Hawaii Family Dental (Hilo - Waiākea Villas) for a dental implant. They made me come in…read morefour times--exam, upper-teeth cleaning, lower-teeth cleaning--before even discussing the implant, which they quoted at $36,000. They also wanted to numb my gums unnecessarily and did extra x-rays. When I later went to Kea'au Family Dental, my insurance did not cover the extra x-rays, and I had to pay $120 out of pocket. I also had to pay a neighbor four separate times to drive me there and back. At Kea'au Family Dental, the exam and cleaning were completed in one visit. This experience felt like over-treatment and unnecessary expenses. Sharing to help others make an informed choice.

My whole family have been seen there for regular dental care and orthodontics at the Waiakea Villas…read morelocation. While I love the hygienist Adam, the front desk staff is not welcoming or helpful. During the most recent cleaning appt. we were informed that we had to pay $50 fee for broken appt. before we could be seen. The only appt. that we didn't show up to, we had called and informed them that we cannot make it on time and instead of being late, they said it was not a problem to reschedule. We waited 3 months for this rescheduled appt. to be told that we owed a fee! They also stated they didn't have time to talk to us about it and there was no record of "Rescheduling within 48 hrs" and we could either pay or not be seen. This is the way regular patients are treated when the business is aware that there are not many options on island to switch dental care to. Extremely disappointed! I'll be using their services only until I secure another provider!

Upon arrival, I had to check in via a monitor with a person in an unknown location then scan my own…read moreinsurance card. I was told to wait in the waiting area while my 9yr old got x-rays. (I would have preferred to stand outside the room while they shoot the image and be his advocate since he is a minor. By the time they invited me back the dentist was arriving. When asked how the cleaning went, I was told they don't clean kids teeth (no scaling, polishing or flossing). Then the fluoride treatment was pretty awful looking which they said would fall away over time. Then, I wanted to make my child's next appt with the dentist at a different location since he's only in this office 1 day per week and they insisted since we got established at Prince Kuhio plaza so we had to keep coming back there. (It's a day I work and was an unforeseen circumstance that I could be there on a Monday to begin with. Once we got home, I checked my child's teeth, he still had terrible calcium deposits on the backside of his lower teeth. Then, I called to ask the dentist to do the job he billed the insurance for, and on 2 separate occasions I got put on hold for 7 and then 10 minutes until I hung up because nobody came back to speak with me and no surprise, nobody called me back. My child has been going to the dentist since he was 2 and has had a hygienist clean his teeth every visit, including scaling and flossing. BTW, no Velcro blanket to strap him down either. He's a great little patient. (I know at least one dentist office in Hilo that wont let parents go back with their kid after age 7 and they use restraints if needed...is that even legal?) Hawaii Family Dental billed my insurance, with the EOB stating I may owe $500+. When I called billing they say I owe nothing. Not sure what's going on there... Oh- and it took 6mo or more to even get an appt with Hawai'i Family Dental. Sorry to say- I would NOT recommend this place.

Wow, Hawaii Family Dental has been great reg8my dental needs and concerns! Dr. Tupua, the dental…read morehygienists, are so good at their jobs adding friendliness and positivity. I absolutely trust them for my wholistic dental care

VERY UNPROFESSIONAL, don't communicate anything not even a call back to say they cant schedule an…read moreappointment. My husband has been waiting months for an appointment. After reading all the negative reviews he now doesn't want to be seen by this dentist. The staff is lazy and not professional. Probably trained that way.

I went to another dentist and the new dentist found just one cavity. The cavity was in a different…read morelocation than any of the 10 "cavities" Kuhio dental found. I feel like this place is outdated and inefficient. I'm very glad I didn't get all of my fillings replaced as I'm still not experiencing any tooth pain or problems many months later. See my original review from March for additional details.

Dr Yim is all about making money. He doesn't even do the work. His girls do the work, and he…read moreinspects it. I paid for both my sons to be treated there and they both have crooked teeth. The oldest son had his front lower teeth move with the permanent retainer on. Dr Yim said "well nothing is a 100%. And offered to put braces back on at my cost! The younger son lost his retainer. I knew to replace it would be my cost. I called to schedule an appointment and they said they could see him in 6 weeks. What?? Dr Yim would scold him if he wasn't wearing it every day. Now suddenly he can go 6 weeks?!? I pleaded with the receptionist. Nope. Asked to be put on a cancellation list. Never got a call. His teeth moved. He has a gap in his front teeth. My 3rd child will not go there. He's only about making money. I tried to talk to him about both situations and it was clear he didn't give a damn. He'd already been paid.

Dr. Yim has been great during the braces phase…read more But after applying the build in retainer to my lower jaw things became more complicated. I had it break off one time last year (due to eating almonds), then recently another one broke off like nothing while I was consuming shrimp. It took two weeks for him to get back at me. Once I got into the office I asked if instead the built in retainer could I purchase a removable retainer. The secretary in the office was telling me no because it's more expensive, it takes responsibility, teeth shift fast. So I just let it be and they fixed my bottom retainer. Again. Not even a full week later while I was eating mashed potatoes the whole left side of the retainer pops off and the tension causes the right to follow. I called the office and they said they couldn't do anything about the fact "I keep breaking my retainer". When it's obvious the adhesive glue didn't attach to my tooth prior to putting it on.