Not a very together place. Understaffed. Not very gentle…read morecare. Took twice as long with braces cause of lack of appointments/ quality.

She's very attentive and listens to your concern! Having had work with another orthodontist in the…read morepast, this office is by far the best one in my opinion. From the front desk to the assistants and the main orthodontist, everyone makes you feel very welcomed and answers any questions you may have. She remembers details about you and always recommends follow up appointments to see how you're doing months or a year after getting your braces/Invisalign off. Thank you for the awesome service!

I'm one of those types that actually likes going the dentist. I've had many different experiences…read moreover the years-- a mix of good, neutral and bad, so I've been impressed with the consistency of good work at Takata Dental. All of the front office staff, dental assistants and hygienists are warm and friendly. Doctor is very clear, asks if you have questions/concerns. I've always felt comfortable and welcome by everyone. A few tips though-- be punctual as they are strict with that. Getting on the schedule can be tough at first, it will likely take more than 6 months. But once you are seen initially, you can generally schedule cleanings every 6 months.

I have contacted the scheduling/receptionist of this particular office and I was not provided the…read moreCare that I was hoping for. I am trying to schedule an appointment for my kids on a day that works for my husband and I busy schedule. You have a Receptionist (Esther) whom does not take into consideration of changes and bypasses Rescheduling my kids to keep them on your scheduke for their Dental Treatment. My issue has NOT been resolved and your receptionist (Esther) likes to Disrespect and bypass the task that she was supposed to do. Esther has horrible customer service while providing care and respect to certain patients time, especially when she was advised of the changes of when we are available. Horrible experience while scheduling my appointment because Per Esther- I will inform my Dental Provider and see if he is willing to do the procedure on a saturday." That was not done and should not have taken Esther all day to provide a logical answer. She did not do what was mentioned to me at 07:45am HST yesterday 09/02/2025. You have a Disrespectful receptionist handling your scheduling of appointments that initially Refused to Reschedule after being told about changes to our schedule during the week. Esther needs to work on figuring out a solution that is best for Bother Provider/Patient. She did not do neither and was Quick to just cancel the appointment. I still have not been transferred to the Manager. Is this the type of Customer Service I have to experience when I schedule an appointment for my kids Dental Treatment?

The entire staff was so professional and a pleasure to work with. The office was immaculate with…read morestate-of-the-art equipment and I was very impressed. Dr. Benjamin Rotwein explained thoroughly the procedure to be done (tooth extraction, bone graft and implant) and offered options as well as recommendations. I received very good before, during, and after surgery care instructions. After the surgery, Dr. Rotwein called me later in the evening to check how I was doing and if I had any questions and gave me his cell number just in case. Thumbs up to all involved. Mahalo to Big Island Oral Surgery for taking such good care of me.

Being desperate for care for a badly cracked tooth, they were so kind and gentle, and informative,…read more the staff was extra....in every way possible and I so appreciate their kindness and attention to detail. I'm a big CHICKEN, with panic attack fear, when it comes to dental care, and I can honestly say I felt safe. Dr Benjamin Rotwein. Was so gentle and spoke throughout the rough and stubborn pull. He made sure I always had no pain. His genuine care and concern eased my fears kept me calm. Dr B made sure I had his private cell because of the long weekend Excellent care. Highly recommend big island oral surgery , thank you for being kind.

I'm sure he's a great dentist. I was just referred by a colleague of his on Oahu. His receptionist…read morelaughed and said no new patients. I told her I had a quick emergency she didn't inquire what the emergency was, she said they already had 3 emergencies they were trying to fit in. Didn't offer any help or suggestions. No Aloha no kindness. I'm sure Dr Igawa will talk to his colleague at the dental school at some point and hear how people are treated on the phone. It's sad.

My husband and I were vacationing on the island when he had a temporary crown fall off and we…read moreabsolutely could not get it back on. Of course it happens on a Saturday and not many dental offices are open. And the ones that were, refused to help. Seriously. No one. We had the crown, we even had the glue. We just couldn't get the angle right (upper molar) to get it in place. We figured it would take a dentist less than five minutes to get it back in place. But no one was willing. Except for Dr. Igawa. Everyone in his office was extremely kind and very helpful. They saved our vacation since the sensitivity made eating and drinking very difficult. And we wouldn't be going home for another week! If we lived here, Dr. Igawa would be our dentist. He's a thorough and very kind doctor and has an outstanding and friendly staff!

I usually HATE the dentist. Not to say that I love going now, not by any means, but Dr. Jill has…read moremade it a much less stressful experience. She is kind, friendly and patient, and will do only the work that needs to be done when it needs to be done. She does great work, and is always careful. I have had some pretty horrible dental experiences in the past, but Dr. Jill really has turned me around. I don't know what I would do if I ever had to find a new dentist! One note: Do be on time and keep your appointments. They are a very busy office, and they may not be able to keep your appointment if you are late. If you have to cancel three appointments (on the day you're supposed to go in) you may not be able to return.

I've been to five dentists over the past twenty years and Dr. Uehara is by far the best I've been…read moreto! Dr. Uehara - She's very friendly and really cares about her patients well-being. She uses extra care when applying the anesthetic... maybe a little too cautious since I felt like my ear was going numb too, but then again, I'd rather have too much vs. too little when it comes to painkillers. She's very efficient and precise when it comes to fillings. With previous dentists, I'd usually need to go back because the filling would be too high and be painful when I bite down. I've had three fillings done by Dr. Uehara and have never had to return for corrections. Staff - Her office staff is professional and courteous. They provide pre-treatment estimates so patients aren't shocked when they see the bill for services. Office Location & Parking - Location is great because I can go shopping at Ala Moana before and after my appointment. I usually never have issues finding parking since her building is attached to the mall and I just park at the mall. Wait Times - Almost none. When I arrive, I usually walk right in (unless I arrive early, which is rare).

Dr Chock's office is very unethical and discriminatory. I went in for my routine appt today and was…read moretold by the doctor that he will no longer see me as a patient because I missed several appts. The reason being I was too sick to go. I am disabled. I have always given at least 24 hours notice so she could fill my slot. When I explained to the clerk Wendy that I have been really sick and wasn't able to make the appts Her response to me was that Dr Chock doesn't like you as a person. This was very cruel, unethical and very discriminatory. I feel like I was discriminated against because I am disabled. How sad that an office would treat anyone this way.

Dr. Chock is a outstanding dentist. However his front of house specifically the clerk Wendy. Is…read morecompletely unprofessional, unhelpful, and downright cruel. When she decided to "release" my mother from his private practice. When questioned as to why she could no longer be a patient, she was told that she missed too many appointments (my mother is sickly, but has always canceled in ample amount of time). She was also told that she was released from his practice because "he doesn't like her as a person" this language is discriminatory, mean, and made my mom feel bullied. Horrible way to speak to anyone let alone a patient. Do better.

Dental Hygienist Jen is by far The Best. When I first started seeing Jen, my gums were in bad shape…read moreand lot of stains on my back teeth. Now my gums are healthy and no stains. Dr. Garret Uehara did a fantastic job on a root canal on a back tooth. I highly recommend Ohana Dental.

Normally, when I go to have my teeth cleaned, my pressure is elevated. Cleanings are every 6 mos…read more but not @ Ohana Dental. Jen is gentle but efficient. Dr. G is terrific! Remember: make appt asap!

Told the staff I had anxiety about dental work upon scheduling. Nobody seemed to care about that…read more Especially the doctor, who shamed me for what he believed to be a lack of effort on my end. Doctor was incredibly rude, not one ounce of kindness was given to me. This was like 5 years ago and I am still haunted by it. If you have any anxiety involving dental work or need a deep cleaning, DO NOT go here.

We had an appointment six weeks ago. The experience was not great but also not bad and X-rays were…read moretaken. We were given some options after the visit but we have since left five telephone messages to follow up and gotten no response in all this time. Disappointing and we won't be coming back.