I am from out of town and was here on business. I was having a cold and needed to get some…read moreantibiotics. Even though this place had bad reviews it was right around the corner from my hotel so I gave it a shot. The staff was nice. The Dr was nice. The wait time was a little long - took about an hour from arrival time to leaving to pick up prescription. If I needed their service again I would come back. Hey now

on Sunday December 1st , 2024 I cut my index finger and was bleeding profusely. I knew that…read moreWellCare now was again an in network provider with Excellus BCBS . I doublechecked with the two front desk staff members who confirmed. I was bleeding through my towel and asked for assistance they simply pointed to the corner to get a paper towel. once I was in the exam room the provider Katelyn Tivey. And she confirmed that the facility is in network with Excellus . At no point did she share that she Is NOT an in network provider!!! Now I am dealing with Excellus bill of 710 dollars !!! i consider it a fraudulent and criminal act by the facility and the Provider to not disclose the fact that PA Tibey is not an in network provider! This happened at the dewey ave in Greece !

You can book online a head of time which I was told cuts down on the wait time versus a walk in…read more when I arrived the waiting room was well lit, have TV's, power spots for your phone, tea & coffee. The only thing I was taken back was how disorganized the desk staff was. Even with my set arrival time it took the front desk 30 minutes to get me checked in. Once I was seen my the medical staff in the back, I was blown away. I've been to other RGH affiliated urgent care centers and they did not seem that clean, the Dr's or PA's weren't that knowledgeable. The Dr, that came to see me, took his time to fully understand what was going on with me and prescribed me a treatment that would have been very similar to one of the specialists I see. His bed side manor was helpful, funny and he put me at ease. Over all I was fully impressed with the treatment. If I was to break down the stars would be 3 for the front desk staff, and 5 for the medical staff once you get taken back. If I'm ever on that side of town and need urgent care, I would not hesitate to go back there. I may even drive out of my way to go there if my Primary care is booked.

My first visit here and it was a good Experience. Doctors…read morewere knowledgeable and pleasant. The wait was not long! They even gave me a coupon for the script I needed to help with the cost. If needed I would go there again!

My son broke his arm from an accidental fall at school and the school nurse recommended we go here…read more Here I come with my crying and scared 9 year old after checking their hours online to find a note on their door that the hours had changed. This is after also calling U of R ortho in Webster (phone lines had an hour+ wait). Then over to WellNow (doesn't do imaging) and finally to UR Urgent Care on Empire who was open and does do imaging. They confirmed the break, got us stabilized and referred over to Galisano. All's well that ends well but talk about disconcerting.

The staff at AcuteKids were absolutely awesome tonight! They were so attentive to my son who needed…read moreIV fluids because he couldn't stop vomiting! They saved me a ton of headaches and a trip to the ED!

A really impressive pediatric practice. We are over the moon! We have experienced the full gamut of…read morehealthcare and can tell you this one is at the top. Dr Kazi is just wonderful and my whole family loves her. She genuinely cares and is never dismissive. She is friendly and upbeat, and will help you come up with solutions in the face of complex or confusing issues. Heads up to other parents- this practice actually runs on time! This is completely shocking to me because every other practice we have ever been at (including the great ones) run 15 min to HOURS late. I love that they run their practice like clockwork because it helps parents with busy schedules. But I mention that so you can plan appropriately - do try to be on time, and the associated benefit is that you don't have to book a 4 hour time block for every doctors visit.

excellent care! I'm very impressed and thankful for the sick visits available in the evening and…read moreweekends.

Top notch care with great medical professionals and always have a pediatrician on duty. Very caring…read moreand knowledgeable staff ready to help every day from 10am-10pm. X-rays available on site too!

I took my foster child here, who had a gaping skin wound. However, the receptionist denied medical…read morecare to the child due to me not having a physical insurance care. Foster parents are never given physical cards, as the county keeps all of this info. Typically, I give the caseworker phone number to the medical receptionists and the billing people reach out to her for all the info. I was appalled that a pediatric office DENIED medical care to a vulnerable foster child, who is an infant, due to billing!! Clearly their priority is with money, not hurting kids. Will never go there again.

Best nursing home in the Rochester, NY area hands down.read more

The Maplewood, but they didn't! Be cautious of pretty…read morepackages. When my mom and I toured The Maplewood the social worker explained that they didn't have outside Hospice agencies come in because they (The Maplewood) provided palliative care and handled end of life care for their residence "We have have a palliative team, doctors, nurses...they take care of everything. " Great we thought! Mom moved in. 4 months later my mom was hospitalized and diagnosed with inoperable cancer. She returned to The Maplewood and we clarified with the social worker and staff- would mom need a hospice nurse? NO. Would she have to move rooms when she got close to dying?NO. "We provide palliative care. That's what we do." They reassured my frightened mom that - "You have a palliative team caring for you. We will make sure you're comfortable." 4/6 I get a call from the day nurse, mom who is battling her second bout of pneumonia in 4 weeks is "having a down day. and by the way she is too weak to hold the phone, but she'd like to talk to you, by the way she is confused and she won't take her pills and her antibiotics aren't working and her pneumonia is worse..." My mom decided in January to be a DNR, and she didn't want to go back to the hospital. I told the nurse I was coming (a 7 hour drive) she said good. It's Friday, my mom is dying I think as I drive. When I arrive at midnight my mom is breathing 35times a minute sounding like a washing machine. Her eyes are rolling in their sockets as she involuntarily opens and closes them. I ask her how she is doing and she says "I ache all over". The night nurse enters the room, I tell her my mom's airway needs suctioned and mom needs pain meds. The nurse says to me (a 25 year ICU RN) "Your mom doesn't need to be suctioned and she can't have any pain meds." I said my mom is dying what do you mean she can't have pain meds? I'll stop right here. It only gets worse. The fact is the day nurse, the evening nurse and the social worker all knew my mom had taken a turn and not a one of them thought to tell the doctor or pa. A doctor or pa could have assessed the situation and recognized she was in multisystem organ failure and dying. They then could have modified her care plan and added medications that would maximize comfort. The nurses and social worker with their educational backgrounds should have done something to make sure her palliative needs would be met! It was Friday, they went home. The Maplewood promised my mom comfort care in the end. Her first appropriate end of life pain med was finally was obtained at 0540. She suffered until God finally took her at 0645. No end of life medications were ordered until 530am despite the day nurse and social worker knowing she was declining. How does this happen? They told her over and over that they would take care of her when she was dying! It was her biggest fear. We believed them. We were happy to pay $20,000 out of pocket a month for such inclusive services! Beware!!! They, the staff, smile a lot and sound so reassuring but YOU don't be fooled. If the end is near insist on seeing the care plan. Insist on seeing the med list. Please please educate yourself about end of life care (palliative and hospice). Pain meds, nausea meds, anxiety meds, meds for excessive secretions should all be ordered and a available as needed for a dying DNR patient. These are all meds that maximize comfort. I assumed they took care of this for mom. Friday night at midnight is no time to be begging for comfort care medications. Heaven help the residents who don't have a voice due to dementia, Alzheimer's etc.or don't have an advocate when they are dying. Update:12/14/2018 change is on the way. After extensive investigation, the New York State Department of Health CITED The Maplewood for NOT providing (my mom) adequate Palliative Care. The "last hours" can be as good as the first seven months!

My Dad just returned home from St. Ann's rehabilitation. What a wonderful facility. The staff were…read morefriendly and kind. The facility is updated and clean. My Dad's is now in better shape than before he became ill. Thank you St Ann's for your dedication and care of your residents. It's hard to find such care especially post covid.

Do not let the catholic front fool you! Bad place due to…read moremore "bad apples" than good! Multiple Nursing staff members are Rude and Disrespectful... and also...not only neglected my family member when oxygen was dangerously low...Twice,.. But Scolded my family member for having the runs or crying.. as well...caught them in the act ....more than once! Tried taking concerns to upper management..Administration ..& VP...they primarily side with their Dishonest Rude staff... PRIOR to reviewing the camera footage of what REALLY took place during any incident!! The Management allow the poor staff those .bad apples...to remain on the floor! Do all you can to keep your loved one away from this facility!!

Love this place, I've been taking my son here and I love it. The staff is super friendly and…read morehelpful. The place is clean and organized.

We've seen Dr. Goldberg three times since moving to New York from California 4 months ago and we…read moreare very happy with the care we've received. We were hoping to transition to a great healthcare team since our daughters have very sensitive lungs, which sometimes requires us to go to the ER. I called late one night because my daughter seemed to be having respiratory distress and Dr. Goldberg advised us to go to the ER after I explained the symptoms. It was the right call and my daughter got the care she needed that night. Dr. Goldberg is a kind and attentive doctor, who remembers small details from past conversations and she never seems rushed! She's adjusted some medicines to better suit our daughters for the winter season as well. The staff on the phone and front desk is always friendly. They greet our daughters and give them stickers. The office is clean and well-maintained, and the parking is always plentiful. My husband was initially confused why I drove a little farther out to go to Pittsford for this doctor. I explained that I saw good reviews and that I had a great first experience with Dr. Goldberg. He said it still might be a better idea to go somewhere closer but I was already invested. Today my husband joined along and I asked him what his impression was, and he said, "The doctor seemed really nice and professional, and it's really clean and nice inside, I can see why you like it." My husband will be doing his PhD for the next 5 years in Rochester so we plan to be with Dr. Goldberg for these upcoming years! My daughters are healthy during spring, summer and fall but flu season is rough so it's important to me we go somewhere we feel welcomed and taken care of!