Exceptional service from Jeff and his team. Sent a message on Sunday night; Jeff called me first…read morething Monday morning and his team showed up that afternoon to assess the problem. They found the problem quickly and had me up and running first thing Tuesday morning after getting the necessary equipment. Will be using Active HVAC from now on. Reasonably priced, upfront and honest.

I've worked with Jeff's Heating, Cooling, and Maintenance in the past, now Active HVAC &…read moreMechanical, and had another good experience. They were super responsive, came out very quickly, and explained everything clearly without trying to push unnecessary replacements. They cleaned out a heavily clogged and rusted coil area, cleaned the pipe feeding into the pump, replaced the circuit board, and checked the refrigerant and condenser. Everything is cooling and flowing properly again. I appreciated the honest service and thorough work.

Yates resolved my electrical issue. However, his rate intends to be higher than normalread more

This company wanted to charge me over $90.00 to just come out and give me a quote to see if they…read morecould add a line for a AC unit. The tech said if they couldn't do the work, I would still have to pay the $95.00! lol

While they were not able to perform the service I requested (septic tank), the customer service…read moredepartment seemed genuinely concerned resolving the misinformation issue and they referred me to another company.

They cleared the bathroom sink drain but it was very, very expensive. There were a lot of…read moreadditional, unexpected charges.

Before you read anything else, know this... OUR AC IS FIXED because of Chris and we are so…read morethankful. Chris originally came out to look at our system as part of our Choice warranty, and immediately diagnosed problems that our previous AC person didn't find at all after multiple visits. When Choice didn't cover the claim, he assured that his prices would beat most places like Choate's and we agreed. He was having phone problems, so there were some issues getting things scheduled, with him sometimes coming pretty late in the evening. But when he showed up he went right to it and put us on a course to fixing the problem. Phone issues happen so I'm sure it was more frustrating for him. He found some duct issues and a part that had been installed backwards that was causing our system to not work right. None of this was found during the home inspection when we bought the house six months ago. He also found a mold issue inside our unit and provided options on how to fix that that we'll have him install soon. Here's our rating: Knowledge: 5 stars Scheduling: 3 stars (This is the easiest one to fix, so once the phone issue is resolved, it'll be at 5 stars.) Issue resolution: 5 stars (most important of all) Cost: 5 stars Thank you Chris!

I gave a good review previously....however, that was before I have had to deal with him over the…read morelast month. After waiting 3 weeks for a part to arrive, he told us for 2 days he was coming to install the part, after 2 days he did arrive after 7 at night, worked in the dark, fell asleep in the driveway, sent me the bill for installation that was paid that night. 2 weeks later the A/C quit working with an obvious leak. Have called his phone at least 5 times, left numerous text messages, called his wife's phone...who btw, has no Voicemail set up, and sent her text messages as well. So, would I never deal with this company again, I will be reporting him to BBB as well as Choice Home Warranty as well as going after the money he required me to pay for a 1 yr Service agreement he insisted I pay before he would turn any of our claim into Home Warranty because the A/C unit was dirty!! DO NOT DEAL WITH CHRIS JAMISON!!!

I've worked with this company on 2 different homes and both have been bad experiences. This last…read moreexperience has been the worst. We paid them over $10k to install a new heating system only for it to continually go out and then get the run around when we call. I never post bad reviews, and I feel compelled to leave one after such poor experiences with this company. Would Avoid this company like the plague.

Justin was on time and was great. Very professional very nice willing to explain everything that…read morewe needed done. They were out within a day of me calling and the repairs starts in just a few days after Justin came by. Would highly recommend.

Electrical Estimate for new addition. Prompt response, reasonable priced, estimator was…read moreknowledgeable, professional, and took time to cover everything with me. This is a service everyone show used! Thank you. I appreciate you.

Choate's installed a complete HAVAC system for us 9 years ago. I called them on a Friday because…read morethe AC was not cooling. Was given a Saturday appt. from 1-7 PM. The tech spent over two hours and took 22 photos of the AC system, the furnace, the hot water tank, the main breaker box. 22 photos trying to find something else to tell us needed replacing. He said we had a leak but he could not find it. He said he could do a pressure test for $400. and keep looking, or we could buy a complete new AC system for $10,000. I asked if he would refill system with refrigerant while we considered our options. He said that would cost $190 a pound for the refrigerant which required 8 pounds, for a cost of $1,520. Our system still had 12 months of original warranty remaining but the tech was of no assistance in determining if the leak was even in one of the AC components still under warranty. He was only interested in selling more testing, or a complete new system. The next day I called another company. He showed up on Sunday no less, found the leak in 30 minutes, tightened a connection, added 2 pounds of refrigerant, and charged us $260. for a SUNDAY service call ! I paid Choate's $159. for their trip charge plus a diagnostic fee, which was " You have a leak." And remember my system was installed by Choate's and still under warranty. Stay away from Choate's, run away from Choate's as fast as you can.

Fantastic service and quick response! Oscar was extremely helpful getting out to our house in the…read moreevening when our unit stopped blowing cold air. He arrived within an hour of my call. Quickly diagnosed the problem and gave me some helpful maintenance tips to help keep my unit running strong. I'd recommend Opachs to anybody!

My fiance has been up in the attic more in the last three weeks than he has been in the last four…read moreyears of owning this home because of this AC unit. He used this company last year (2024) after his home warranty company denied his claim because the blower motor for his AC went out. The inspection and installation of a new furnace went smoothly and ended up with a $5k bill, but the AC worked again. So fast forward to when the evaporator coil started leaking water he called Opach again. First tech came out and said that my drain was not leveled. Said it was almost $500 to fix that. However, days later the system started to leak again with water running down the walls and through the ceiling. He called Opach again, the owner gave him some options, but also said he needed a larger emergency drain pain. Most of the options sounded like they would not fully fix the issue, so my fiance asked what the cost would be so it could fix the issue with the water leak completely and not have to worry about it in the near future. The man quoted him about $10k. My fiance wasn't expecting that cost, but he went with it thinking if it took care of the issue then that's the price he will pay. We left the AC off to avoid further water damage. The first crew came out took out my old evaporator coil and outside compressor and put in a new evaporator coil and compressor. Thinking everything was cool we went about our day, until we saw more water running down the walls and ceiling in his Son's room. My fiance went to the attic and everything they had installed was leaking (supply, and evaporator coil) and the drain from the coil was hanging down loose with some tape on it. The supply looked like someone had beat it with a hammer and one of the return ducts had been knocked down. He shut off the Ac and call them to come take a look and the original tech who fix the first leak saw there was an issue, apologized and sent out the same crew to fix the issue, also they sent a guy who we thought was going to patch the ceiling, but didn't he just painted over the water stains which just came back next day. The second time they came out to fix the leaks we asked them if everything was fixed now, they said it was. My fiance went up to the attic again and everything that was leaking before was leaking still. He called them back and told them again that we can't use this AC with it leaking, also the vent for the furnace was disconnected, so now we can't use that. They came out one last time and told my fiance that the drain from the evaporator coil was clogged and that was the cause of the supply and the evaporator coil leak problem. We, having dealt with all of this was skeptical, but hoping to be done with this got a plumber to come out (another $500 job) and snake the drain. The plumber didn't find any issues but noted that the drain from the emergency pan was bent upwards so the drain will never drain, also there are no sensors or anything to detect if the pan is full so unless my fiance monitors the AC constantly we will be dealing with worst water damage. The Tech from Opach came back out and said the water leaking from the supply and evaporator coil was still the fault of the drain being clogged and said they would be back out to fix the drain pan pipe and the exhaust vent. That was almost a week ago and haven't heard anything from them. I have been without a reliable air conditioner for almost a month now thanks to this. Also his son can't stay in his room because of the water damage from the HVAC unit in the attic. We are left with an AC that when it runs leaks water so to save our ceiling we have it turned off. We would not trust this company with anything in our home after this. After they got paid, we could tell they were looking for a way to place the blame on anything else. *Update* Weeks later, my fiance sent a rating for the company about the job and that's when we were contacted. The original team returned and were able to stop the water from leaking into our home, but the unit is still very much damaged and beat up, the ceiling in my fiance's son's room has not been patched liked promised, and our exhaust pipe is still disconnected. We were scammed, completely overcharged and given trash for an AC unit. At this time, all of this has cost us well over $12,000, and we have yet to contact someone to look into patching the ceiling and look into the extremities of the damaged all the water from that leak has caused. Before allowing this company into your home to "fix" anything, get a second opinion.

Robin Franks and his company of central hvac of memphis does a great job on finding and solving…read moreproblems. A real professional and very reasonable.