This store is amazing! I went with my family member to purchase a bed and worked with their…read moreemployee named Marjorie. She was extremely knowledgeable and went above and beyond our expectations. What a great gal with a lot of knowledge. Thank you for making it so easy. I highly recommend if you need any medical equipment that you visit this Goodyear store.

Never delivered product, refused to refund even after patient died. Morally bankrupt company!read more

I went into the store looking for a specific kane. I was greeted with a big smile and found the…read moreKane I was looking for at an affordable price!

10/10 would recommend!!! They have the most affordable prices on all medical products. Very down to…read moreearth, friendly and knowledgeable people. They speak English and Spanish. I will definitely be coming back in the future!!! ¡¡¡10/10 lo recomendaría!!! Tienen los precios más asequibles en todos los productos médicos. Gente con los pies en la tierra, amable y conocedora. Hablan inglés y español. ¡¡¡Definitivamente volveré en el futuro!!!

My initial visit to buy a wheelchair went well. A helpful man showed me my options, I made my…read morechoice. He said there was a 7 day return policy and kindly helped me out to my vehicle, was very heavy to get in my van. Used the chair about 15 minutes in my home, but the right wheel kept catching. I thought it was the loose brake catching, and the front wheel was maybe stiff. I stopped using it because when it would catch it would then swivel the chair to the right bruising up the inside of my right arm. I called the next day to see if someone would be in the store that could fix the chair. I was told yes so went to the store, not even 24 hours since the purchase. The woman in the store was able to tighten the loose brake but when I sat in it, the wheel still had the stop catch, that then caused the chair to swivel to the right, more bruising of my arm. The woman sat in the chair and attempted to try and feel what I was talking about. I will say her height and weight was much less than me, she said it didn't happen when she used it, she felt nothing wrong. I didn't negate her experience, instead I sat in the chair and tried again, and the wheel caught. As I tried to explain the issue again, the options she gave me were to try some WD40 on the wheels, she showed me where to put it, and had also said I could bring it back on Saturday as someone else would be there that could maybe fix it. She watched me use the chair and as I said there, that's when it catches, she kept talking over me to say the wheel was turning. And as I tried to explain but if I'm going straight,the front wheels should be too, and when the big right wheel catches, yet the left wheel keeps going, it will turn the chair to the right, also affecting my right arm. My injuries are my left leg, and the chair turning to the right runs the risk of also affecting my leg, as at home I don't use the leg rests. But I was not able to say most of that, because she kept talking over me and saying what she saw was the front wheel turning. Yes, but that was due to the odd catch and stop of the right wheel, of course it will turn the little wheel. Her words then were 'well I'm not going to say somethings wrong that I don't see' so completely dismissing what I was trying to explain. She wanted to be right instead of listening to me. I wanted her to understand what I was feeling, not negate my experience. The website states "The vision of Copper Star is to offer a central location with the largest showroom in the state so the entire Copper Star team can provide a place where individuals of all ages can feel comfortable, be heard, and walk away knowing they are welcomed." I wasn't listened to, she talked over me. It was frustrating as the wheelchair user, to be told what she saw, versus an understanding from her of what I was experiencing. I said I'd like to return it. She said 25% restock fee. So the nice guy from the day before didn't tell me about the restock fee. But honestly I didn't expect to have to return it. It hadn't been used, it was perfectly fine, no damage etc. She then continued at one point to say everyone puts the rules in the back of the receipt, Walmart, Best Buy, they put the rules in their receipts... this line of her speaking to me had nothing to do with my wanting the refund and saying the guy yesterday didn't mention it. Also you get the receipt after you pay, so her point? I don't know. It felt like she wanted to have the last word and frankly, I've never had Walmart charge a restocking fee, it made no sense. She said she wasn't arguing with me but she was. It's unfortunate for the company that they have someone more interested in being right and having the last word, rather than validating and listening to the customer. A simple I'm sorry the chair doesn't feel right for you, and say since she wasn't sure what the issue was, she wasn't able to fix it, would have been actual customer service. And also listen and acknowledge what I had to say would have helped me feel heard, I would have left without feeling patronized and talked down to. To purchase a chair, get it home and it's faulty, bring it back the next day and be made to feel what the chair was doing wasn't actually happening, wasn't a great experience. And the business gets a free $142.99 for my trouble. But I'd rather pay the fee than have a chair that doesn't work properly, especially as the woman didn't instill trust in me that it would be fixed if I brought it back on Saturday. Time to try a different company.

Had an issue with a rented scooter, but they apologized and offered a full refund. Would try them…read moreagain when needed. Only issue, they don't accept United Healthcare insurance for supplies?

Scheduling was quick and easy. Team was friendly. Picking up was short and sweet with…read moreinstructions. The building could use a little freshening up, it's a bit creepy goung down dark hallways. I enjoyed the display of different mask options, but would have liked to be able to test it out and get help while there instead of waiting for it to arrive at home and do it myself. Although, I will say that the box of nasal masks arrived quick

Through no fault of Valley Respiratory, the delivery of my replacement oxygen concentrator was…read moredelayed for 7 months. When I contacted VR in June 2025 to have my concentrator serviced (a yearly service) I was told they were going to replace it because I had it for over five years. Soon after that, I was told that Medicare was requiring further information from me and could not replace it until they received that info. At this time, I had been using the oxygen concentrator for more than 12 years and only at night when I slept. I spent seven months inquiring about my concentrator, and finally the new one was delivered last week. I realize the medical field today is severely under employed, and since there are only a few representatives available, they are overwhelmed with their workload so, no need to point a finger of blame - it is what it is!! p.s. I have never had ha problem receiving my CPAP supplies from VR! Their service is superior!

We needed a scooter for my 94 yr old mother. Frank brought 4 scooters to her senior living, let…read moreher try them and spent time teaching her how to use it. We couldn't have done it without him since we live in California. Customer service is amazing!

Chris Frank was awesome to work with for our dad's scooter. His communication was excellent. My…read moresiblings and I worked with him out of state by phone and text from 2 different states. He had great recommendations and suggestions. He went out of his way to bring 3 different scooters to my dad to try out.

Knowledgeable and helpful. They always are ready to explain their chairs and other mobility aids.read more

Joe was very helpful! Wonderful experience my grandma is very happy. We were able to test drive…read moremany different options and made a purchase same day.

Don't go here to buy moblity scooter I paid 2k cash and my…read moreexperience has not been good The scooter i bought has not worked correctly and I can't get them to fix it under my warranty. I keep getting the run around and that's when I can get someone to answer the phone Turn around and go somewhere else!!

ExI am home bound and not able to go into store to try out a new Jazzy Elite scooter as I have an…read moreolder model that is wearing out. A sales representative came to my home to assess what would best meet my needs . He said they would need to order a new Jazzy. Before it arrived, Laura called for payment. After I tried the new one out it did not fit my body. Footrest too low and arm rest not long enough. I looked at receipt and saw no refunds or exchanges which I wasn't told before ordered. Called the store to try to refund but they wouldn't accommodate. Poor communication Now I am stuck with a new $3000 chair I can't use.

It took a little while to get the paperwork straightened out, but once it was, getting a CPAP was…read moreeasy. It's my 2nd time on one (change in insurance). Met with Mai, had an idea of what mask I'd like to try. She answered all my questions and concerns, and off I went. They allow a change in mask to try in 30 days, and she has it all set up. Thank you, Mai!

My husband needed new CPAP machine,order was Faxed to Banner by MD.In matter of few days we were…read morecontacted by two amazing Lady's,(Sherrie and Clarissa RT) very efficient, polite, professional.Very refreshing, awesome customer service Thank you