My initial visit to buy a wheelchair went well. A helpful man showed me my options, I made my…read morechoice. He said there was a 7 day return policy and kindly helped me out to my vehicle, was very heavy to get in my van. Used the chair about 15 minutes in my home, but the right wheel kept catching. I thought it was the loose brake catching, and the front wheel was maybe stiff. I stopped using it because when it would catch it would then swivel the chair to the right bruising up the inside of my right arm. I called the next day to see if someone would be in the store that could fix the chair. I was told yes so went to the store, not even 24 hours since the purchase. The woman in the store was able to tighten the loose brake but when I sat in it, the wheel still had the stop catch, that then caused the chair to swivel to the right, more bruising of my arm. The woman sat in the chair and attempted to try and feel what I was talking about. I will say her height and weight was much less than me, she said it didn't happen when she used it, she felt nothing wrong. I didn't negate her experience, instead I sat in the chair and tried again, and the wheel caught. As I tried to explain the issue again, the options she gave me were to try some WD40 on the wheels, she showed me where to put it, and had also said I could bring it back on Saturday as someone else would be there that could maybe fix it. She watched me use the chair and as I said there, that's when it catches, she kept talking over me to say the wheel was turning. And as I tried to explain but if I'm going straight,the front wheels should be too, and when the big right wheel catches, yet the left wheel keeps going, it will turn the chair to the right, also affecting my right arm. My injuries are my left leg, and the chair turning to the right runs the risk of also affecting my leg, as at home I don't use the leg rests. But I was not able to say most of that, because she kept talking over me and saying what she saw was the front wheel turning. Yes, but that was due to the odd catch and stop of the right wheel, of course it will turn the little wheel. Her words then were 'well I'm not going to say somethings wrong that I don't see' so completely dismissing what I was trying to explain. She wanted to be right instead of listening to me. I wanted her to understand what I was feeling, not negate my experience. The website states "The vision of Copper Star is to offer a central location with the largest showroom in the state so the entire Copper Star team can provide a place where individuals of all ages can feel comfortable, be heard, and walk away knowing they are welcomed." I wasn't listened to, she talked over me. It was frustrating as the wheelchair user, to be told what she saw, versus an understanding from her of what I was experiencing. I said I'd like to return it. She said 25% restock fee. So the nice guy from the day before didn't tell me about the restock fee. But honestly I didn't expect to have to return it. It hadn't been used, it was perfectly fine, no damage etc. She then continued at one point to say everyone puts the rules in the back of the receipt, Walmart, Best Buy, they put the rules in their receipts... this line of her speaking to me had nothing to do with my wanting the refund and saying the guy yesterday didn't mention it. Also you get the receipt after you pay, so her point? I don't know. It felt like she wanted to have the last word and frankly, I've never had Walmart charge a restocking fee, it made no sense. She said she wasn't arguing with me but she was. It's unfortunate for the company that they have someone more interested in being right and having the last word, rather than validating and listening to the customer. A simple I'm sorry the chair doesn't feel right for you, and say since she wasn't sure what the issue was, she wasn't able to fix it, would have been actual customer service. And also listen and acknowledge what I had to say would have helped me feel heard, I would have left without feeling patronized and talked down to. To purchase a chair, get it home and it's faulty, bring it back the next day and be made to feel what the chair was doing wasn't actually happening, wasn't a great experience. And the business gets a free $142.99 for my trouble. But I'd rather pay the fee than have a chair that doesn't work properly, especially as the woman didn't instill trust in me that it would be fixed if I brought it back on Saturday. Time to try a different company.

Had an issue with a rented scooter, but they apologized and offered a full refund. Would try them…read moreagain when needed. Only issue, they don't accept United Healthcare insurance for supplies?

Excellent family-owned business! I picked up a hospital bed, air mattress, and other medical…read moresupplies for my mother, and they took the time to make sure I had everything I needed and understood how it all worked. They were knowledgeable, caring, and truly went above and beyond. I highly recommend them to anyone needing quality home medical equipment.

10/10 would recommend!!! They have the most affordable prices on all medical products. Very down to…read moreearth, friendly and knowledgeable people. They speak English and Spanish. I will definitely be coming back in the future!!! ¡¡¡10/10 lo recomendaría!!! Tienen los precios más asequibles en todos los productos médicos. Gente con los pies en la tierra, amable y conocedora. Hablan inglés y español. ¡¡¡Definitivamente volveré en el futuro!!!

AMES provides CPAP, Oxygen and other breathing assistance equipment. Jade is a fantastic, expert…read morermployee snd guide to the world of oxygen. Not many medical supplies stores provide those critical services. This business, main office Prescott, also covers the Phoenix region. Rhey have an answering dervice, they provide a great instruction package - and contract. As the first largest generation in US history ages into the next world, there's $$$ to be made my friends. I'd gladly take a Prescott to Phoenix airport shuttle. But a Prescott to Apache Junction Oxygen Service does not pump endorphins into thevfeel good spots of my brain. I cannot deliver oxygen to my family member though a step up supply valve representing 6 levels of liters per minute supply. I tested it in s glass of water. I only get O2 at the 2 or 4 cubic feet setting. Small Tank empties in less than an afternoon. When a new tank is half full - gone in 90 minutes. You decide.

Jade has been fantastic in giving superior service. I have had some challenges with some of the…read moremasks and Az Medical and Jade, especially has worked with me to get the correct one! Thank you for service above and beyond.

I have used this place several times. Everyone is very friendly and helpful…read more Highly recommend, they have a very wide range of equipment.

I walked in last minute and they had no hesitation to help me. Great people and prices. Highly…read morerecommended

i needed a new fridge asap. none of the big chains were accommodating on delivery days/times and in…read morefact Spencer's was too busy to even talk to me on the phone. I checked out several appliance surplus stores also and found them to be flakey and unreliable with their delivery times/promises. i found this place appliances 4 lessby chance and they were able to accommodate me the same day. the delivery guy was one of the most professional delivery persons i've ever had. he went above and beyond to help me coordinate my new fridge and moving the old fridge to the garage. he made the experience completely painless. i highly recommend this place if you want high quality customer service. They also offer fantastic value for your money and saved me 800.00 on my fridge.

Chris and his wife are friendly and knowledgeable. We came…read morehere to get a rollator for my Mother-In-Law. They have a good selection and are able to make small brake adjustments as well. The showroom is packed with so many durable medical supplies as well. Extremely friendly and helpful service. Thank you.

These are caring and very proficient people running this company. They had emergency equipment…read moredelivered to my house, super fast! I wish more companies had their work ethic. They are Great! They care!

My wife and I went into the store to buy flooring and we were greeted very professionally and from…read morethere we were handed over to a sales person (Andrea )who was awesome and we were very happy with their service and selection. I highly recommend a store. we had some items that were unopened in the box and we took them back for full credit. Great service thank you again. We will continue to shop here ! Below awesome pictures of the flooring before the paint was completed

This is our second project with Andrea Mitchell at the Surprise AZ Prasada store. Her unique…read moreability to turn our ideas into a reality is remarkable. She helped us select tile, grout, layout, vanities, mirrors and lighting for our total bathroom remodel. After helping us with all that, she tracked our order and communicated with us making the delivery of materials easy. Our next project will be a kitchen remodel and we will definitely be seeking her services once again. Highly recommend Andrea and Floor and Decor for service, selection and after sale communication!

hi i went in last Saturday to bye a washer the salesmen was not pushy…read more he was verry helpful, they delivered my washer on Tuesday hooked it up and took my old one away, they were very clean and polite they made me feal like I went to the right place, I will recommend this place to all my friends.. thank you for your kind service

We rescheduled our day to have our microwave repaired. They told us that they would between 8 and…read more10 We moved yesterday and our house is in chaos and we're trying to get things organized. My wife made a special trip to go to our old house to meet the repairman when she got there she was informed by the repairman that he would not be in the area until later that afternoon , but we were never notified of the time change. We are now stuck with her going to go back there for a second trip Not happ with the receptionist of the scheduling