We rescheduled our day to have our microwave repaired. They told us that they would between 8 and 10 We moved yesterday and our house is in chaos and we're trying to get things organized. My wife made a special trip to go to our old house to meet the repairman when she got there she was informed by the repairman that he would not be in the area until later that afternoon , but we were never notified of the time change. We are now stuck with her going to go back there for a second trip Not happ with the receptionist of the scheduling read more

We looked specifically for a an appliance dealer of Speed Queen washer and dryers. Walked in and Dustin welcomed us. He showed us where the machines were as he was taking care of other customers. It was only him on the floor but he balanced his customer service between us both flawlessly. We knew exactly what we wanted so he ensured they had items in stock, wrote up the invoices, took payment and we were on our way. Super friendly and accommodating with the delivery time and date. I highly encourage a visit to the showroom. Looks like they carry quite a bit of inventory. We didn't shop around price wise because the fluctuation in price doesn't change much and we liked the service. Try them out read more

hi i went in last Saturday to bye a washer the salesmen was not pushy he was verry helpful, they delivered my washer on Tuesday hooked it up and took my old one away, they were very clean and polite they made me feal like I went to the right place, I will recommend this place to all my friends.. thank you for your kind service read more

Kenny did a terrific job removing the old washer/dryer and installing the new ones. He was on time, got right to work, and provided us a good orientation to our new w/d. I will use B&B again for our appliance needs. Tom Nelson read more

Purchased new Speed Queen washer and dryer from B&B in June 2025. Had issues with the dryer from day one not drying clothes and requiring two 60 minute cycles plus a steam refresh cycle just to get them 90% dry and mostly wrinkle free. Their service department sent a "tech" out 3 times and every time we were given different recommendations. First it was the vent. Called a vent cleaning company who came out and inspected the vent, only to find airflow was sufficient with no blockage or restrictions. Tech came out the second time and insinuated we didn't know how to use a dryer and it was our fault. Third visit found nothing wrong and when the dryer was disconnected from the vent, it dried to an acceptable level. Once reconnected, it performed the exact same. Poorly. Called the service manager, Joe, to complain again and get service only to be refused and pushed off to another company. Customer service is poor, at best. They will no longer provide service or resolve the issue. Despite no blockage and clean, clear vents, they continue to blame it on our dryer vent. GO BUY YOUR APPLIANCES ELSEWHERE! The dryer is faulty and B&B is unwilling to repair or replace it. THEY DON'T STAND BEHIND THEIR PRODUCTS, SERVICE, OR WARRANTY. read more

I purchased a Kitchen Aid refrigerator about three years ago. I had need to have warranty service provided to one of the freezer pull-out drawers. The people, Centricity, who provides warrantee service for B&B are absolutely the worst people I have ever had the displeasure to deal with. They are ,at best, by far the most incompetent company I have EVER encountered. The best way to put it is simply one hand does not know what the other hand is doing. Consequently, after numerous phone calls and spending more than several hours on the phone with these incompetent people, I have canceled the warranty service due to the frustration of trying to deal with Centricity. I will live with the freezer drawer problem rather than deal with these people ever again. I will NEVER buy another appliance from B&B if they still use the same warranty company to provide after sales service. Buyer beware. read more

James THANK YOU! The best customer service shopping for washer & dryer - knowledgeable and made our purchase easy! Thanks! Yelp - PLEASE correct their business hours OPEN SATURDAY till 4:30 read more

B & B Appliances - How sexy is this!!!! Y'all go to B&B see James. - Appliances Near Me - Surprise, Arizona

The driver of a B and B appliances van at 3:05 today on Greenway going North ran me out of the road, almost T Boned me. I stayed in the lane he forced me into almost causing me to be rear-ended by another car. I blew my horn so he would stop and I would not be hit. He then gets behind me, pulls up close behind me and holds his middle finger as he exits off the 303. Now, if this is how B and B drives and reacts to the public I would never want their business. I was almost hit, ran into the other lane and then almost rear ended by this B and B Appliances driver. Thanks but no thanks they do not deserve my business. I had an older gentleman pull up beside me and said you should report that drive. How rude of him. So, B and B Appliances I'm reporting an aggressive van driver from your company. read more

Excellent service at the Surprise store both the Managers and by Kenny the installer. I would not shop for an appliance anywhere else. Truly professional and fair prices. Now lets start washing those dishes and clothes. Jane Sun City west read more

To be honest we stumbled across this shop by accident. We were headed somewhere else and decided to just stop and take a peak and now we will always go here. Jimmy was so great! He listened to exactly what we were looking for and he was not pushy at all about getting a sale and he was able to answer all the questions we had. And their prices are better than the competitors we were looking at. I will be recommending this store to everyone I know! read more

Got a good deal on an over the range microwave. Delivered & installed in good time, plus old unit removed.

No rating here, myself and my husband went to B&B appliances and bought a brand new GE washing machine. James the store manager assured us that it worked great. It was out of the box but looked good. We got it home did one load of laundry and it made a very bad noise while it was agitating. We called the store they said it was not their problem to fix it, but we had to call GE. Good thing I registered it as soon as we got home. It would have been nice for them to replace it but they didn't offer. We are now in our third week of waiting for GE to get parts. By the way we found the exact GE Washer at Lowes for 50.00 cheaper. read more

I bought a new refrigerator from B & B appliance on dunlap about five years ago and about 5 months the auger in the ice maker started freezing up and would not turn. I called B & B to get it repaired. I knew it would not be covered by warranty but asked if I could get any discount since I did buy it there and was told no. After paying for the part and a 90 dollar service call the auger was still freezing up. Since I'm busy like most people and did not get back to B & B until more than 30 days had passed so was told it would be another 90 dollars service call. Totally not right. I asked for a refund on the part they put in that did not fix my problem and was once again told no. I will never buy anything from them again and if anyone else does hope it doesn't need any repairs. Don't know why they are showing me from San Francisco, I'm in Phoenix az. John read more

Let me start by saying that I'm rarely impressed but my interaction with B and B appliances was outstanding from the start till the end. I needed a new fridge , my old one was going out, it started knocking so I knew it was time. I visited Lowe's and spent numerous time there browsing measuring etc. they were not only expensive but mostly unhelpful, typical big store interaction. Kind of inattentive to someone walking appliance aisles for quite some time. I also looked at Home Depot, also expensive. A friend turned me onto B and B. From the minute I walked into the store Rhonda and Jim both walked over to help me. They explained everything , asked me questions about what I was looking for and gave me sound advice. I browsed for a few minutes and they both came and checked on me again. When I was ready to check out , Rhonda walked me through expectations and had my delivery scheduled within 2 days. She was friendly and efficient and we had an awesome conversation. My delivery technician was wonderful. I've had horrendous experiences in the past with Lowe's delivery and this was the complete opposite. He came right on time , took out my old fridge, installed the new one, explained next steps , all within about half an hour. He was extremely pleasant to deal with. It was the easiest smoothest most efficient appliance purchase I've ever had, and I've had several. Highly recommend. Highly highly recommend this place , I won't be going anywhere else. read more

We needed a fridge for our rental home. A co-worker recommended B&B after she had found her fridge there and had a great experience with one of their workers named James. We ended up actually meeting with James, who was amazing, no pressure, quick, to the point, friendly and professional. All we did was tell him the basics of what we were looking for and 20 minutes later we walked out with a great deal and a great fridge. Definitely worth it! read more

The service department is very disappointing. I will never call them again. The multiple trips misdiagnosis were frustrating, but the continuous delays were ridiculous read more

Best place to shop for appliances! Highly recommend. Local small business, honest, and knowledgeable. New or scratch and dent.

Very poor experience with This company. We purchased all New stainless steel kitchen appliances. They botched the install which caused us to have to contact the gas company for an emergency visit. They also did not connect our new refrigerator correctly so that involved two trips from Frigidaire. Every time I called them for assistance they said I would have to take it under warranty. They installed the appliances without leaving any of the instruction pamphlets and told us to go online to get those. They also damaged our old dishwasher when removing it and I could not get a response from the owner. Terrible customer service read more

first off the service is amazing I called and spoke to James which he was very helpful gave me serial numbers on the brand I was looking for and did not pressure to buy when I went in to the facility to look at the fridge it was just how he sent photos then when it got delivered mark was also outstanding he did everything from unhooking and taking the old one to installing the new one very friendly love this place definitely going to buy all my appliance from here going forward thank you again 100% would recommend excellent service read more

I went to B & B Appliances on Bell Rd. thinking that it would be better purchasing appliances from a business that provides their own delivery and installation versus third party that the box stores use, boy was I wrong. In store service and sale was good. Delivery was as promised, however this is when it goes down hill. Installer was clearly tired and ready for the weekend as we were his last job of the day. He did not show respect for our home. On first attempt to use the dishwasher after install it leaked immediately under sink from drain hose. This caused me to question entire installation, so I investigated further. Microwave was installed, but never vented to anywhere. We have external wall vent, but installer never removed plates from back of unit to allowed it to vent properly. The refrigerator was damaged, not leveled and the front legs were not even turned down to stabilize it. This caused me to check every aspect of this installation to the point that I went out front of my home to see what damage or mess was left for me to find five screws the installer left along the curb in front of the driveway where we would have driven our vehicles. Contacted sales person about install problems and they offered to send same installer out. I told them that wasn't going to work for me and refused to have he same installer back in my home and requested that a different installer from the Phoenix store come fix and check all aspects of the intitial installation. It was done the next day and hats off to those two gentlemen for their service. I followed up with management to obtain money off for refrigerator damage and trouble with install. I was given $50 and they acted like the installation errors were normal, no big deal, just another day at the office, really? I have worked in the customer service industry for over 30 years. I thought retaining and gaining business was the point here. If I had received a call about an install like this and verified that it was true, I would have done almost anything for this customer as this would have been absolutely unacceptable. We live in a society we're nobody takes responsibility for their actions and this business is no different. They have the attitude of once you pay, be on your way. Would have given no stars, but it's not an option. read more

We recently bought a GE Profile refrigerator at B&B Appliance in Surprise. James was our salesperson and he did an excellent job of showing us what was available. We purchased the GE Profile refrigerator and it was delivered as requested. There were a couple of problems with the refrigerator and I phoned James. He said they would replace the problem but, because of Covid, it may take extra time. He replaced the parts as soon as they were available. We will definitely purchase appliances in the future from B&B Appliance and work with James. read more