Don't go here to buy moblity scooter I paid 2k cash and my…read moreexperience has not been good The scooter i bought has not worked correctly and I can't get them to fix it under my warranty. I keep getting the run around and that's when I can get someone to answer the phone Turn around and go somewhere else!!

ExI am home bound and not able to go into store to try out a new Jazzy Elite scooter as I have an…read moreolder model that is wearing out. A sales representative came to my home to assess what would best meet my needs . He said they would need to order a new Jazzy. Before it arrived, Laura called for payment. After I tried the new one out it did not fit my body. Footrest too low and arm rest not long enough. I looked at receipt and saw no refunds or exchanges which I wasn't told before ordered. Called the store to try to refund but they wouldn't accommodate. Poor communication Now I am stuck with a new $3000 chair I can't use.

My initial visit to buy a wheelchair went well. A helpful man showed me my options, I made my…read morechoice. He said there was a 7 day return policy and kindly helped me out to my vehicle, was very heavy to get in my van. Used the chair about 15 minutes in my home, but the right wheel kept catching. I thought it was the loose brake catching, and the front wheel was maybe stiff. I stopped using it because when it would catch it would then swivel the chair to the right bruising up the inside of my right arm. I called the next day to see if someone would be in the store that could fix the chair. I was told yes so went to the store, not even 24 hours since the purchase. The woman in the store was able to tighten the loose brake but when I sat in it, the wheel still had the stop catch, that then caused the chair to swivel to the right, more bruising of my arm. The woman sat in the chair and attempted to try and feel what I was talking about. I will say her height and weight was much less than me, she said it didn't happen when she used it, she felt nothing wrong. I didn't negate her experience, instead I sat in the chair and tried again, and the wheel caught. As I tried to explain the issue again, the options she gave me were to try some WD40 on the wheels, she showed me where to put it, and had also said I could bring it back on Saturday as someone else would be there that could maybe fix it. She watched me use the chair and as I said there, that's when it catches, she kept talking over me to say the wheel was turning. And as I tried to explain but if I'm going straight,the front wheels should be too, and when the big right wheel catches, yet the left wheel keeps going, it will turn the chair to the right, also affecting my right arm. My injuries are my left leg, and the chair turning to the right runs the risk of also affecting my leg, as at home I don't use the leg rests. But I was not able to say most of that, because she kept talking over me and saying what she saw was the front wheel turning. Yes, but that was due to the odd catch and stop of the right wheel, of course it will turn the little wheel. Her words then were 'well I'm not going to say somethings wrong that I don't see' so completely dismissing what I was trying to explain. She wanted to be right instead of listening to me. I wanted her to understand what I was feeling, not negate my experience. The website states "The vision of Copper Star is to offer a central location with the largest showroom in the state so the entire Copper Star team can provide a place where individuals of all ages can feel comfortable, be heard, and walk away knowing they are welcomed." I wasn't listened to, she talked over me. It was frustrating as the wheelchair user, to be told what she saw, versus an understanding from her of what I was experiencing. I said I'd like to return it. She said 25% restock fee. So the nice guy from the day before didn't tell me about the restock fee. But honestly I didn't expect to have to return it. It hadn't been used, it was perfectly fine, no damage etc. She then continued at one point to say everyone puts the rules in the back of the receipt, Walmart, Best Buy, they put the rules in their receipts... this line of her speaking to me had nothing to do with my wanting the refund and saying the guy yesterday didn't mention it. Also you get the receipt after you pay, so her point? I don't know. It felt like she wanted to have the last word and frankly, I've never had Walmart charge a restocking fee, it made no sense. She said she wasn't arguing with me but she was. It's unfortunate for the company that they have someone more interested in being right and having the last word, rather than validating and listening to the customer. A simple I'm sorry the chair doesn't feel right for you, and say since she wasn't sure what the issue was, she wasn't able to fix it, would have been actual customer service. And also listen and acknowledge what I had to say would have helped me feel heard, I would have left without feeling patronized and talked down to. To purchase a chair, get it home and it's faulty, bring it back the next day and be made to feel what the chair was doing wasn't actually happening, wasn't a great experience. And the business gets a free $142.99 for my trouble. But I'd rather pay the fee than have a chair that doesn't work properly, especially as the woman didn't instill trust in me that it would be fixed if I brought it back on Saturday. Time to try a different company.

Had an issue with a rented scooter, but they apologized and offered a full refund. Would try them…read moreagain when needed. Only issue, they don't accept United Healthcare insurance for supplies?

Horrible customer service, when I asked if I could buy a electric wheelchair from them out of my…read morepocket, they told them that I couldn't buy one, but I would have to go through my insurance. This is specifically designed to soak your insurance and put more money in their pocket. They don't give a crap about the customer.

I was at my wits end trying to get my scooter repaired. I'm not really sure how I found Rider…read moreMobility, but after many google searches I found it on yelp. I took a chance and drove to the business and I was greeted with a friendly smile (Karin). She told me that they primarily repair electric wheel chairs but she would take a look at my scooter. She saw the defeated look on my face and suggested that I drive around back and the tech (John) would take a look. After helping me unload it, he assured me that he could repair it. It was repaired before the end of business the same day. I was elated when I got the call and I was not charged for what they said was a minor repair. When I picked it up I was again greeted by friendly hellos from the staff and Eric helped me load it in my truck. I'm glad that there are kind people in the world that do great work. I'm a customer for life and I highly recommend this repair shop for mobility repairs!

I wouldn't go to the paint shop located at this location ! Danny's touch ups ! His work is NO GOOD…read morejust look at the photos on how he spray painted the head light lid !!

Staff there real helpful . Make you feel welcome.. never felt pressured and they answered any…read morequestions or concerns you may have. Overall, great customer service. Definitely would recommend.

We went into SW Medical with the intention of buying a new wheelchair because the one we were using…read morewas over 5 years old and had many issues. The service manager said he thought we didn't need a new chair because he could fix all the issues we were dealing with and they could do it on the spot if we wanted to wait. We did and he was right! The old chair is now just as good as it ever was. A big thanks to everyone there who were all so kind to offer help.

Will call Monday with measurements to complete my order/process. A woman provided support…read more Pleasant, sincere. Knowledgeable. Neat. Organized, gave a heads up on fee. I trust this is going to be good bc she could have guessed and didn't. Wanted exact numbers and that it will take about a week to receive this specific order. Id definitely recommend this business.

Kristin Simmons in Phoenix was great to work with. She answered all my questions, set up the…read moreinitial contact and measuring etc. She got it installed for us 3 days later. GREAT Installers. My 91 year old MiL loves it ! Outstanding Job ! I talked to 2 other companies and they were rip offs.. poor customer contact.. 101 Mobility is Great

I had a Pride chair warranty problem, insisted they fix it, they did. Then the owner called and…read moretold me not to call them again. LOL, not a problem, why would I after this?

These folks did a fine job. We appreciate that they kept on budget and schedule, too rare these…read moredays. The quality of work was the best we ever see. We have a great carpenter but not a team, he is not a bathroom specialist either. The new shower, bench, bars and shelves look great. Love the modern glass door with easy open feature and the dark shower floor. We'll be moving to a one story place in a couple of years and I know for a fact this shower will make my place sell faster. I also know Aqua will be the first ones in the new place to make my old husband a safe and beautiful place to shower.

We are so THRILLED with the work done! From start to finish everything went so smooth…read more Working with Derek for the quote and scheduling - satisfaction! The installers - Matt and Trevor were wonderful. Matt explained things as he went along, he was so kind and professional. Satisfaction! The timeline/ schedule was as promised and finished product is perfect!! Satisfaction! We called for one small adjustment and Frank came out the next day! Satisfaction! Really couldn't be more pleased! The pictures don't do it justice but I promise, the shower looks perfect and is fantastic!!