Never recommend this place. With all of the same bad complaints I am concern why things haven't…read morechanged. It appears the 3 are all in together. Misuse of my extended warranty. Tried to file a claim for the same work at the other mechanic shop ( River oaks - keep an eye for this place as well ) They work together. I felt misused and bullied as a women. Jordan just lid period. The work was never performed on my vehicle but they were making claims and being paid for work never done. - I worked with my credit union and extended warranty to assist me with getting my transmission done at a reliable shop. Jordan became dismissive after i accused him of fraud. I should have had a warranty for the supoosed work performed - after so many lies i was afraid to use that just got the work done somewhere else. Please be aware of this mechanic shop River Oaks mechanic shop

Napleton has been around for decades. I even remember when they sold Yugos in the late 80s…read more Anyway, I had to get the second half of my Takata airbag recall done. Scheduling through Napoleon's website was easy, I showed up on my scheduled day and they had the car ready in a couple hours. No problems at all. The service shop seemed to be pretty efficient.

best used car sales dealership! Nick the owner is top tier when it comes down to sales and payment…read more Go in with a price and they'll find you something nice I've had one of my cars that I purchased from them over 4 years now no extreme work required just regular car maintenance like oil change etc went back for a second vehicle the same thing it's been almost 3 years with that

I woyld just to thank the staff!! I have bought two cars from them ..both have been reliable and…read moredependable...they worked with me financially and helped me establishe an affordable car payment that works with the test of my finances..i will recommend to all my friends and family.THANK YOU AGAIN PAYLESS FAMILY!!!!

I needed a car and had been shopping around several places and I ended up test driving and like a…read morecar here. Agreed to come back and make a purchase. When I did come back the manager and sales person were very rude and unprofessional. They were very pushy and avoided my questions when asked about warranties, paying toward principal, etc. just felt very bad energy and seemed like I was being scammed. I WOULD NOT recommend this place. I ended up shopping at AUTOLAND in Crest Hill,IL and I'm sure glad that I did. DO NOT SHOP HERE THEY ARE RUDE!!!

Went to test drive a 2010 Mazda6. Car needed a jump start. No big deal. Car started and I was on my…read moreway. About 5 minutes later the car completely died. Had to call the store to have someone bring back the jump pack to drive back to the dealer. Also the car had a clunking from the passenger side suspension and kept changing from FM to CD on its own. If this is a test drive experience I'd HATE to buy from these people.

Great place of business! Her name was Amanda!…read more Great service and she's so lovely Definitely bringing the rest of my family here whenever they need a car ;)

Run far from this place ! Bought a dodge durango with a bad engine. Repair was worth about $8k+ I…read morepayed 11.2kfor the car never said nothing about it & they masked the ticking sound with thick oil ! knowingly is the messed up part. 4 broken lifters, camshaft, 2 head gaskets, 2 valve gaskets, & crankshaft connector. I can not make this up !

DO NOT!!!! I REPEAT DO NOT EVEN WASTE YOUR TIME! Ahmed can try and sell you a car but does not…read moreemail. He cannot send emails since he doesn't have a scanner. A scanner costs $50 from Best Buy. So he refuses to send emails to his customer. How do you run a business but cannot email this day in age??? Also the cars they sell are sold with numerous problems!!!!!!! Run away run far far away!!!!! Oh let me add in he told me to go and buy him a scanner. So he wants his customers to run his business for him! Ha!!!!!

We purchased a car and the check engine light came on the very first day. Then came a long back…read moreand forth where the dealer would not fix what was wrong, and within 2 weeks the head gasket blew and we now have a non-functioning $8000 car they won't fix. They gave us a "warranty" that will only pay for $2000 of a $4500 bill. So now we have hired a lawyer. Wish I never heard of this place. Stay away.

It is soooo refreshing to deal with someone who knows what they are doing. Joe is so on top of…read morethings. He got my paperwork out the same day with tracking for my rebuilt title. He also responds immediately to calls or texts. Thanks from the other Joe!

I highly recommend Joe he took care of my salvage tittle , the process did not took any longer than…read morehe told me it was going to take

I specifically requested the vehicle we were coming to see to be a non-smoking vehicle and Jim…read moreassured me it was. I said neither one of us can tolerate cigarette smoke very well and it MUST be cigarette free. My wife and I drove from different locations, over an hour each to look at this vehicle and as soon as he opened the hatch, we could smell cigarette smoke and the obvious air freshener they use to try to cover it up. It was a complete waste of an afternoon because Jim could not tell the truth. He sold me on a trustworthy family-run business and they lied to my face when I got there and questioned why he lied over the phone. He literally said they do not buy vehicles from smokers or with salvage titles and that all his vehicles were quality cars. Complete lies. My mom taught me when someone lies to you once they can never be trusted again Your word must be your bond.

I drove 8hrs to buy a car from this used dealership. They sold me a car with out mentioning that…read morethey had tried to use liquid concrete to fix a cracked rim on the vehicle I purchased. Not even an hour after I left to drive home my tire blew. Costing my trip to take an extra 5 hours. I didn't get home until 3am and I have to replace the rim and tire at about 2000$ excess dollars. They were well aware of the damage and the fact that I had a long drive and still thought it was a good idea to scam me. I do not recommend buying anything from this dealership ever. This business is a pure scam spend your money at a real dealership where they don't do what ever they can to get the car off the To the owners reply. It is 100% the correct company. Do not try to flip the story of your scum used car lot. You caused me so much stress and heartache as a young 24 year old and you didn't even care about scamming a military member. I'll delete my review when you right the wrongs.

Great place to have your car serviced they take care of you like you were family. Every time I've…read morebeen there I was treated very well.

Service department 1 star…read more Scheduler Leslye persuaded my mom into getting car serviced, although my mom was adamant it wasn't a good time. She misled us assuring that a promotional discount would be applied if we proceeded at this time, quoting the discounted final price and adding it to the notes for the advisor to honor at time of appointment. Upon arrival, Jarrett not only did not honor what we were told and led to the appointment, but claimed to not see her notes. Very MISLEADING practices all around as we ended up spending almost double the quoted price... all for a service we didn't intend on getting at the time and frankly would have held off on for the time being as intended. To make matters worse, our 1 hour to 1 hour and 15 minute quoted wait time ended up being 2 hours because Jarrett left us waiting in the lobby an additional 40 minutes with no update. We visibly saw our car pulled around and parked for customer pickup yet it was only until we finally inquired the eta that Jarrett informed our car was ready and checked us out. His entire demeanor and the overall experience was unnecessarily dismissive and unprofessional. Lastly, the pictures show what the car looked like after the complimentary included 'car wash' that the service advisor assured. Poor customer service and experience and I truly hope that management reviews this so it doesn't happen again. Customers should be able to trust the pricing they are quoted, and definitely expect basic courtesy and transparency throughout the service process.

They sold my daughter a car that was an accident waiting to happen. Underneath The frame was so…read morerusted that when I took it in to a mechanic he couldn't believe that anyone could sell a car in that condition. $2000.00 later for a new subframe and now hopefully she can keep it for awhile. I have purchased a few cars and a truck from them before without any issues but this could have gotten her killed.

From the owner: RBM Auto Brokers prides its self in providing Fine Pre-Owned vehicles at affordable prices. We can…read moreassist with financing for those who qualify. Our friendly staff will assist you without any pressure and we'll make you feel at home. Stop by or look at our inventory online at www.rbmautobrokers.com

I bought a 2004 range rover from these guys. It was quick and easy Sam is the best. Very honest…read morewill buy from here again