Anyone considering being a client w/ this agency may want to reconsider the decision. Their office…read morestaff & some of their aides are seriously negligent in doing their duties; i.e., they don't inform clients when an aide calls in sick, although some staff claim they have contacted clients. This is VERY shameful!

Michelle and her caregivers are the absolute best! They took fantastic care of my grandma. They…read morealways treated her as if they were family and made sure she was in great hands. They helped her run errands, grocery shop and keep her house tidy! I would recommend Good Samaritan to anyone looking for a companion or home health aide.

Help at your home was indeed a huge help! Prompt to answer/ return calls. Provided a tun of…read moreresources and information. Kind and professional staff... they took a huge weight off my shoulders and helped me manage during a difficult time. Caring for an aging or disabled loved one is so challenging, I wasn't able to do everything that my mother needed during her end of life care. Help at home helped me care for her and keep her home instead of alone in a facility.

From the owner: Help At Your Home, LLC provides compassionate in-home care services in Western New York. Our…read moreofferings include personal companionship, light cleaning and cooking, shopping and errands, and skilled nursing care such as medication assistance, wound care, and hygiene support. We also assist with home management, appointment scheduling, and even pet care. Our licensed caregivers are dedicated to helping clients maintain independence and dignity in a safe, supportive environment. Free consultations available.

24/7 home care should be just that, reliable and secure. After just a few days of their service we…read morehad problems with most of the eight hour shifts we paid $24/hour for. Aides calling off, aides leaving early without notifying anyone, the care is anything but seamless and reliable. Of the 7 different aides we retained in our initial week of home care for our parents, one was outstandingly professional, 2 were just adequate, 2 never showed up and the other two left shifts early, leaving a dementia patient. At one point, the aide was asleep In front of the TV while the dementia patient wandered the house in the middle of the night, discovered by his frail wife, who was supposed to be able to sleep through the night. It was our parent's desire to remain in their home with 24 hour care, but after less than a full week, we decided we couldn't take a chance with our parents' safety any longer and they will enter assisted living facility so we can sleep at night in confidence that they are being cared for.

Home instead has been a part of my life for the past 5 or so years. They offer a variety of…read moreservices that include, but probably are not limited to: Light housekeeping Aides Cooking Transportation as needed And more. It's really a place you call and tell them your situation. Then together you figure out how they can help. Their employees are insured and bonded, so you can have them in the home without concern. They have been vetted by Home Instead as well. This is a national franchise chain, its locally owned and operated. 16/R-a-D Challenge

Care givers are pretty good and usually go above and beyond. Management is unpredictable and can be…read moredifficult, though. Micromanagement causes a lot of staff turnover in caregivers and office staff and can be discouraging

After an accident, surgery, and a 5 day stay in the hospital, I was sent home to begin rehab and…read morerecovery. I was told I would be contacted by VNA to set up my inhome PT. They called me the next morning and set up my 1st session for the next day. Christopher arrived at our home right on time. After a quick review of paperwork, vitals, and my needs, we got started with my torture, I mean PT. Seriously, Chris did a great job. At each visit, he added and /or adjusted my exercises based on my progress. I appreciated the fact that he really listened to me and also properly pushed me. After 2 weeks, I was released and will continue my recovery independently. Chris was a perfect combination of professional and knowledgeable while also being caring and friendly. I haven't used any of VNA's nursing services but highly recommend using them for PT. 2024-83

Their home care really stinks! My primary authorized my home care visits from the last week of…read moreSeptember, 2023 to November 2023. They only showed up for THREE WEEKS! And now they are lying to me about the health insurance coverage being denied w/out giving me written verification. And their communication/office skills are way below par.

This should have been a great experience. Technically the business they are in is helping people…read morehave a good medical experience. Ours was not good. Referred by a Dr. Turns out that if you have other home support they won't help you. Even if the other home support is to treat something unrelated to why the Dr sent VNS. Extra star for the business they seem to be in for some.

I just want to say that Sandy B was great. She took very good care of me. Answered all my questions…read morewith such knowledge. I will be having her back when I go back in.

BEWARE.!!! This service is the worst. They are buying Vodka…read morefor patient recovering from alcoholism after 9 months of rehab and sobriety. Zero care for the people they treat. Not to mention they don't show up and leave people alone for hours on end.

This company, its employees and it's owner should all be ashamed of themselves and if possible…read moreshould have their license revoked. They were hired to provide 24hr care for an elderly person unable to come home from the hospital otherwise. In the beginning, there were some bumps, but the aides were in general ok, and the ones that were not were asked to be removed from service. Fast forward a few months, and the overall care was nothing short of atrocious. Aides were arriving late, leaving early, leaving for long lunches, and mostly ignoring the patient while there. One particular day nobody showed up and I received a call from the individual that they were on the ground and could not get up. Eventually, the quality of care was so poor that hospice stepped in and took the patient to their facility for respite care, and would not release them until a new company was hired.