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    Your Secrets

    5.0 (2 reviews)
    Closed 10:00 am - 8:00 pm

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    9 months ago

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    2 years ago

    Best in the business! He's been my cologne advisor for over 20 years. I recommend "Your Secrets" for any cologne and perfume needs.

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    Walgreens

    Walgreens

    1.1
    (26 reviews)
    0.9 mi
    $$

    I love you walgreens!!! CVS IS awful, does it say on the employment application only to apply if…read moreyou have no sense, no direction, and no intelligence?

    This review is less about having to wait and much more about how a customer-service problem was…read morehandled once it was escalated to management. On Friday between 5-7 pm - I called the pharmacy and spent approximately 30 minutes listening to the phone ring and repeatedly being placed back into the queue. After getting nowhere, I hung up, called the store again, and selected the option to speak with a store manager. By then, yes, I was frustrated. That's exactly when good customer service matters most. I explained to the female manager what had happened. Instead of acknowledging my frustration and saying something as simple as, "I'm sorry you've been trying to reach us for 30 minutes. Let me see what's happening and help you," she went to the pharmacy and came back telling me that no phones were ringing--as though what I had just experienced hadn't happened. She then suggested there might be a technical issue and told me she wasn't technical support and would have to submit a ticket to corporate; after saying, I'm not tech-support. As a customer, I don't need to know your internal process for submitting a technical-support ticket. I need to know that you heard the problem, you take it seriously, and you're going to do what you can to resolve it. That's Customer Service 101: Listen. Acknowledge. Apologize. Take ownership. Offer a solution. Eventually, after all of this, I learned that the refills I was calling about had expired and I needed to contact my doctor's office. That's perfectly fine and wasn't the issue. What bothered me was the way that information was communicated, almost as though because I didn't currently have an available prescription, my frustration over spending 30 minutes trying to reach the pharmacy somehow wasn't valid. Whether I had 10 prescriptions waiting or none at all has nothing to do with the problem. A customer should be able to call the pharmacy and reach someone within a reasonable amount of time, and if there is a phone-system problem, management should take ownership of it rather than becoming defensive with the customer. Management positions require more than knowing store procedures. They require knowing how to de-escalate a frustrated customer instead of escalating the situation further. This manager needs additional customer-service training. A sincere apology and a simple "Let me see what I can do to help you" would have completely changed this interaction. Instead, I got defensiveness and attitude after already spending 30 minutes trying to get someone on the phone. Walgreens can do much better than this.

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    Your Secrets - perfume - Updated August 2026

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