Professional same day service. The owner was able to explain their service, prices, options and I…read morereceived a lifetime warranty on my phone screen.

I brought my IPhone 12 to CPR to replace the screen. The technician wasn't experienced in IPhone…read morerepairs. I should have known something was wrong because another person was in the store complaining that their phone was also damaged after the repair. While replacing my phone screen, the technician damaged the sensors resulting in a blurred screen (see pic). FaceID is also broken. I brought this to the store manager's attention and he said he couldn't fix or replace my phone. Bad business. Pay the extra $40 and have the Apple store repair your device. They always stand behind their work, unlike CPR. I now have to buy a new phone all because of what was supposed to be a one hour repair. Good luck!

Called about a locked phone and he gave me directions on what to do. No charge and very helpful…read more Thank you

This is the way things should be done! I just wish everything else could be so quick, easy and…read morereasonable!

Update from 11/28/25 store visit:…read more Sean was absolutely fantastic! He helped me and my parents upgrade to iPhone 17 Pros, and also assisted me with getting a new iPad. Throughout the entire process, Sean was incredibly patient, friendly, and knowledgeable. He took the time to pair our new iPhones with our other devices (including our Apple Watches) and made sure every setting was correct. What impressed me most was how meticulous he was in transferring all of our data and ensuring nothing was missed. Switching devices can be stressful, but Sean made it seamless and easy. If you need someone who truly cares about getting things right, ask for Sean--he's awesome!

horrible horrible, lies, misleading and downright incompetence. What a terrible experience from…read morestart to finish. Billing was NEVER accurate, always $200 to $300 more and Verizons own technical team could not get me into my online acount. I have a pending settlement and this company SUCKS

My cell phone wasn't charging. I suspected my charging port was out of whack. Got there when they…read moreopened and was told there was a lot of play in my charging port. They had one in stock and quoted me a price for installation. When I returned later that morning I found that they had been able to clean out the charging port and instead of a triple digit bill, it cost me four sawbucks . . . one quarter of the original estimate. Phone charged great and I left a happy customer.

Initially I came here thinking just the back of my iPhone 14 glass was damaged, but ended up…read morefinding the housing to my phone was also damaged because my phone was warped. The diagnostic and the employee knew immediately just by looking at my phone so I felt relieved to know they could fix it. However, the experience with trying to get it fixed has been a nightmare. And this is where it's gone downhill. It's week 4 right now. I was told that my phone would be fixed within the latest, 2 days after dropping off my phone. I had called in 2 days later to pick it up, but was told because it was just not back glass damage, the phone would have to get the housing replaced which would up the costs. I thought this was already determined when he told me when I dropped off the phone, but they wanted to be certain. I waited an additional 3 more days to see what the progress on my phone was, called in the following Monday but was told they were still waiting on the part.. They call me in on Tuesday to come pick it up which I do to only immediately notice the phone was sadly put together. The screen protector on my screen had fingerprints everywhere which was obviously taken off and stuck back on. The front of my screen was popped out on the corner, visible as to where they had lifted it. He also had sadly put the phone faced flat on the counter which I had a gut feeling something was wrong. He had not said any word to me about my phone, and proceeded to tell me what my charges was for. I took the phone and paid off my fee, big mistake. As soon as I took it with me to the car, I started playing around with the phone and it kept "overheating" This is like a blue screen of death where the phone changes it's screen to, "Phone must cool down because it's too hot" and the only way to reset it is by force shutting down the phone, or letting it cool down. Which did not make sense because the phone itself was never hot. I called and told them my phone was not working, and kept overheating. They told me to bring it in and it was a simple fix of the backup needing to be reset. Again. Brought it in on a Wednesday, was told it would be fixed that Friday. It has not. I requested an update as to why my phone was taking longer this time and it was because you could not put an after market part on my phone. It has to be guaranteed iPhone parts. They told me they were ordering the new phone part, and since I had already paid I was still somewhat sane to let them proceed. A week has passed I called for the update and started anxiously waiting, I've been on 3 weeks without a phone that I pretty much use for work, and started to regret my decision. I called again that Monday asking for an update and was told they're still waiting for the part.. I asked if there is any way I could just get my phone without them holding my phone because it's getting ridiculous at this point. They said sure. I picked it up again, THAT WEDNESDAY, where the original back to my phone was put back on even more cracked than when I had originally brought it in. Completely falling into pieces, the hardware is exposed. I desperately took it. They asked me THAT DAY if I would be okay changing the back of my screen to black because it is currently white, I said I don't care I just want my phone fixed. I thought about it to myself and noticed they have not EVEN PLANNED to order the part, unless they found a white housing for my phone. The ENTIRE duration they had my phone they had not called me once to give me a status on my phone, hence even ask me if I would be okay with a black housing!! If that was the case why was that not told to me in the first place?! The fact that they had JUST asked me if it was okay to order that part told me they had intended on taking their sweet time on this phone. I was furious. They told me they will order the black housing, I walked out with my shattered phone. Beginning of Week 4 I have received no update since, and now my speaker has completely given out. I have no sound coming out of my phone at all. I'd avoid coming here. They have made no effort to fix my phone whatsoever.

I had the most amazing experience at the Victra/Verizon store a couple of days ago. My son and I…read morewent there to purchase a new phone and I just knew the wait would be long. To my surprise Ty (new employee) shepherded me in and introduced me to Alexander (the expert). He worked with us for an hour or so, patient and knowledgeable, sharing deals that we could take advantage of, and at the end of the experience we were in good shape! It was a great time had by all!

Friendly and professional people working there. The wait time can be long sometimes so be prepared…read moreto wait

I brought my iPad to this store in July to get my screen replaced, I came back and the initial…read moreissue was still not repaired. In fact, moments after I left the store my iPad was having the same issues it was having before I brought it in. That same night the iPad cracked...again. I had the iPad for almost a year and have dropped it and it NEVER cracked. I brought it back to the store, I expressed my issue with an employee of the store and was basically told that they were not going to fix the issue. After a passive verbal exchange the police were called. He ended up negotiating with the officers instead of the customer and while he brought the repair price down significantly, I was still expected to pay for the hopes that my iPad would be fixed. This was also after I was given two different quotes over the phone. The employee on duty was belligerent and disrespectful as I tried to talk through my issue. Do not come here. Do not come here. DO NOT COME HERE. My iPad is still currently broken lmfao.

Horrible service went in they mess my game up gave em 100$ they don't know what they doing they a…read morescam got it fix came in he said it work I told em plug it up and it was still not fix told me come back instead i took my game they are some trash i can not make this up I advise anybody who goes be cautious they act like they nice know what they doing they are garbage my whole ps5 don't work at all

Excellent service for a very reasonable cost. I greatly appreciate the work the office in King Farm…read moredid for me.

Be forewarned, they do not honor the limited lifetime warranty advertised on their website…read more Replaced iPad charging port - fast and friendly service. 5 months later a hardware issue is causing a boot failure that is likely due to the charging port. They said warranty coverage was only three months, and offered only a discount on the diagnostic fee. Very disappointed.

Went to go buy a used iPhone and they were very expensive. They were more than what I found online…read moreso did not have a good experience with them.

Skyline helped us fix a broken Amazon Fire tablet screen when most other repair shops wouldn't give…read moreit a try. The Skyline expert was upfront with us about why most people prefer to buy a new device. Still, we found their quote to be more cost-effective and time-saving than had we gone about it independently. Similar repair kits would have cost almost the same as their quoted price. The service was excellent and friendly. We highly recommend them!