Run to this place ASAP! I saved $800/year on my auto insurance by switching to a policy that Liz…read morerecommended. Seriously WINNING. The staff is super nice, cozy environment and overall great experience. THANKS AGAIN LIZ--my bank account has never been happier Also, Say HI to Jane while you're there. She's also a gem.

Delaney is the best. There are a lot of nice people who work for this agency. I've been going there…read more30 years

Eagle Trust has wonderful, hardworking people (who pick up the phone! promptly reply to email!) and…read moreI have trusted them to with my car insurance (and now condo insurance) for years. Thank you to Cindy for always taking the time to look up the best rates and sending over my policy while traveling (such a fast response). Highly recommend!!!

I have been working with Eagle Trust for the last 6 years, since I moved to the Boston area. Ivone…read morehas helped me numerous occasions change, renew, and update my auto and condo insurance policy. She consistently got me the lowest quotes compared to insurance giants like Progressive and Geico and even got me significantly lower rates than other agents in the area. I recently moved away from Boston and Ivone is still helping me with insurance for my rental property in Boston. Thank you, Ivone and Eagle Trust for all your support the last several years!

Great agency. Been using them for years! Do all my business and personal insurance with them…read more Great service.

I recommend this company. I have done business with them for over thirty years…read more My agent Julie McCusker is a gem. She is friendly, knowledgeable and always responds to questions promptly.

I cannot recommend this agency highly enough. After many years of living in the city and using…read morepublic transportation, I finally got my first car last year. I dreaded many aspects of the process, not least of which was insurance. But I quickly discovered this agency via Yelp and it lived up to all the 5-star reviews, and even surpassed my expectations. Simply put, they do it all for you, making the process as easy and painless as possible. After collecting my information, they found the best rate for my needs, set everything up with the insurance company, sent me the paperwork for a signature, handled the payment via credit card, and emailed me my policy. Couldn't be simpler. When my policy was up for renewal this year, they contacted me and handled everything, even finding a cheaper rate with another company. I never had to visit the office, it was all handled via phone and email. Plus, I did plenty of research on my own and could not even come close to the rates they found. The representative I've personally worked with is Kristen Soo Hoo and she is the epitome of professionalism and kindness. This place is simply top notch and I highly, HIGHLY, recommend utilizing their excellent service.

I have been working with Kristen over the past year on renters and car insurance. It has been such…read morean easy experience. She is super responsive via email and very helpful. Massachusetts is a state with a lot of hoops to jump through when moving here and she helped us navigate them very easily. We are moving again and she is once again being super helpful with cancelling our plans. Highly recommend working with this agency!!!

In my 33 years of driving, I have had 3 different insurance companies and almost never needed them…read more In the last year I was rear-ended in my new truck and then a year later the same truck was stolen from me in Canada. Safety handled all aspects of the crash promptly and fairly. When my truck was stolen Safety made me whole. They were very fast and fair from beginning to the end. As an attorney I can tell you dealing with insurance companies can be difficult, but I need to give credit where credit is due. Safety was superb.

1 Star. After 20+ Years, This Is How They Treat a Loyal Customer…read more I've been a customer of this insurance company for over 20 years. Two decades of paying my premiums and never missing a single payment. I recently changed bank accounts and did exactly what I was supposed to do. I logged into their website and updated my payment information. Apparently, they failed to properly process the update. The result? My payment didn't go through for the first time in more than 20 years. Instead of contacting a longtime customer and giving me an opportunity to correct what was clearly a payment-information issue, they canceled my insurance, dropped me as a customer, and charged me late fees on top of it. Twenty-plus years of loyalty apparently means absolutely nothing to this company. What makes this especially unacceptable is that I UPDATED MY PAYMENT INFORMATION. I didn't ignore a bill. I didn't refuse to pay. I didn't suddenly stop making payments. Their system failed to properly process the banking information I provided, and somehow I'm the one being penalized for it. If this is how they treat someone who has been with them for more than two decades and has a spotless payment history, imagine how they'll treat you when you actually need them to work with you. Customer loyalty clearly means nothing here. After 20+ years, they lost a customer over a single payment issue caused by an update to my banking information. Absolutely disgraceful customer service.

Their service was great when I first signed up. However, the next year, when I have questions about…read morerenewal my policy, I emailed the agent who helped me to sign up several times and never heard back from her. I then call their office line - it always goes to the voice mail and I am still having a hard time to talk to a real person who can actually help me with a simple question. Very poor service. I need to find another insurance agency next year.

Great service upfront but SCAMMY on the backend. Avoid at all cost!!!…read more Cancelled my insurance in August of 2019, have the email communication and a signed doc to confirm and thought it was all taken care of. Come March, I get an automatic email about my renewal. Immediately emailed back to remind them I had cancelled last year - no response. Automatic email in April telling me I will be charged for my renewal. Called and email them again - no response despite getting an auto reply that my email triggered a service ticket that I will get a response in 24 hours. Figured they were slow to respond because of covid and followed up again earlier this week (two weeks later), again another email notification but nothing. I have emailed customer service, the account manager I worked with (Ann) and Alexis and have also left messages. Radio silent. Ive been trying to get in touch with them for TWO MONTHS to remind them I cancelled my policy SEVEN MONTHS ago and have the paperwork for it but have yet to hear back from ANYONE at Click. Currently trying to get these fraudulent charges removed by my bank. Avoid this headache, just don't bother with these guys.

I have been a customer for years. Someone hit my car, left a note on my car with his phone number…read more I called Ironside spoke to Ben, who told me to go through their insurance company and if I go through Ironside I could have a 250.00 charge to my account. I said, I pay you, I have a note that says I hit your car with a name and number. After some back and forth, i was put through to file my claim with them. The following day, I called, ask to speak to the owner, his name is Josh, atleast that is the name they gave me. As I sit and write this review of them, I have not heard from Josh. I cannot fathom that my own insurance company told me to go through another insurance company. I will also be writing to Safety Insurace, about my ordeal at Ironside. I'm taking my 4k worth of policies and going else where. Imagine, my own insurance company telling me to claim elsewhere........what a waste of paying them for years.

Melody Allen is the best. I would recommend her to anyone looking for insurance. She is thorough…read moreand proactive to ensure your getting top notch service and best coverage. I always enjoy working with you!

Easy peasy, great customer service, great coverage and pricing…read more However, why is it necessary for my opinion to exceed 84 words for this app?

I had a great experience with them for home owners insurance. Easy to set up best of 12 quotes that…read moreI got

Excellent experience. We needed some documents notarized and received a quick reply to our request…read more Pleasant, organized, and quick to respond! Thank you!!!

Stephen was extremely helpful in switching my home, auto, and umbrella to a new insurance company…read more He got us a fantastic rate that was way cheaper than what we were paying previously. He did all of the leg work with setting up the new insurance and cancelling the old one. He asked the right questions to get the rate as low as possible and told us what are good options vs costly less utilized ones. Super responsive via email, even writing to us on a Holiday. Made it so easy. Can't say enough positive things about the experience.