Location on Oxbow has the worst check-in personel, difficult process they seem to always be…read morecomplaining during the process. Extremely long waiting room waits to see the Dr for a few quick minutes.

Dr Farra and the staff have been completely on top of my cardiac issues from the time I first saw…read moreDr Farra back in 2022. I was treated and fitted with a pacemaker with a defibrillator. Dr Farra is mindful of all my conditions and medications so that I'm not having adverse affects. Thank Dr Farra and staff.

Unprofessional, incompetent, and completely uncaring. I have wasted more time and energy with this…read moreorganization that I would like to admit. They will waste your time and make mistakes. The only reason for two stars instead of one is because the front desk staff is friendly. Avoid at all costs!

There is no consistency in what they do. "Providers" are not doctors and usually move around a…read morelot. Difficult to get anyone to answer phones or respond to pharmacy inquiries. Kept going back thinking things would change. Nope. Guessing it's time to find a different Primary Care facility.

Efficient office. Great staff. Everything was top notch from the front desk to the providers.read more

Doctors and staff are great when you can get in, but currently has a 2 month wait for in person…read moreappointments. They are not great at returning phone calls and the last two times I have needed a referral it has been a nightmare. I have dropped them as my primary care and switched to someone I'm hoping will be better.

I have a few different things that I was disappointed about…read more I am disappointed that I was made to pay for a visit to discuss test results when it could've been discussed with me over the phone. Also this was a follow up "visit" from my annual. I have had this experience before and I was never asked to pay for my follow up appt and I was told "it's a part of your annual, you don't need to. It's covered." when I asked at Lone Star Medical why I needed to pay for a follow up visit, her answer at the front desk was "it's $25 :)". So I was like whatever, just get it over with. But I don't think that was fair. On regards to the provider care, I was told everything was fine -many things were, but not everything. I caught a low level for something on my bloodwork and a high one that's been alarming for me for a couple of years now and my provider just goes "it's not bad". But I do have several symptoms of something "unknown" and "undiagnosed" things that aren't normal. The wait times when I was scheduled and fasted was insane. The lab provider was amazing! 5 stars to her. In all senses. Great at her work and she deserves a raise! Also, I had recommended a friend so she could have her annual visit and we both are new patients, however, they never ever called her back to schedule hers. Of course she ended up going somewhere else. I just wish this town would have better options that take insurance and provide caring care. Not business care. My provider, however, the great things I can say is that she has an amazing personality and made me feel like home while in the office visit with her. However, communication after my appointment didn't meet my expectations.

I have been going to Lonestar Medical for over 10 years now…read more While no one really enjoys going to the doctor, Lonestar Medical makes it a breeze. I see Dr. Jay Gruhlkey and it is always a pleasant experience. You really have to appreciate his professional, yet laid back jeans and a button up shirt and cowboy boots, approach to medical care. He has never steered me wrong, and his bedside manner is outstanding. Listens to your issues, does not judge, and explores all options to treat your issues. Highly recommend him. He is hard to get in to see, but if you have time to wait, definitely try to.

If your looking for a doctor and in the area look no further Dr. Natalie Baiamonte, and her staff…read moreare just amazing. Never have any issues with appointments. They are so kinda and fabulous at their jobs. They been their while I'm sick and for my well visits. I'm from new Braunfels area and I drive just to come here. Just a huge blessing that I found this practice. Check them out you won't regret it.

Please please do yourself a favor and find another provider. This practice is an absolute mess. You…read morecan tell it's 100% money and profit driven and not people driven at all. Often when you call, you'll be sitting on hold for 20 minutes just even to get through to someone. Then when you finally get through, you can't even get in to see a doctor for 3 months unless you want to drive to the office an hour away. And even then, it's a 2 month wait to do that. They refuse to send or give you your blood test results until you schedule a follow up appointment with your doctor, requiring you to go back into the office and pay more money. They invest a ton into being the one stop shop (primary care doctor, dermatologist, blood draw center, etc. to increase profits, but sadly don't invest at all in the actual customer experience. As is evidenced by how low their overall rating is on their main Pak Medical Yelp listing (over 55 reviews, mostly 1 star). But the fact that nothing changes despite so much feedback from so many people tells you everything you need to know about what it feels like to be their patient. Definitely find an office and practice that cares about more than just money. This one sadly isn't it.

I have been go to Dr. Alissa for years. Him and his team have always been wonderful! They listen…read moreand understand when I have questions or concerns about my health and have always been supportive and helpful. While there are offices closer to me, Dr. Alissa's office is 100% worth the drive and I recommend his office for anyone needing a rheumatologist!

I've been seeing Dr. Alissa for 13 years now. At first I didn't care for his bedside manner, but…read moreeventually adapted to it. About 6 years ago, I had a painful hip injury (I have Psoriatic RA). While I had received several steroid injections for previous injuries from him, this injury was bad. When I called his office, I requested an appointment ASAP for an injection. That same day, Dr Alissa called me personally, to schedule an after-hours injection. I was shocked that a doctor had personally called me and that he went out of his away to accommodate me. After his practice grew, he began to use P.A.'s, which I didn't mind as I found them very helpful. If I am having an issues, Dr. Alissa will talk to me. One of the PA's actually recommended a change in my medication that was very helpful. They are always very thorough and listen well. Occasionally, Dr Alisa will pop in just to say hello and to see that I have what need. Nurse Deborah is a doll and very personable. While the office staff is not the friendliest, they do their jobs well. Once, years ago, the staff had overlooked me as I sat in the waiting room. When I finally asked if I had been overlooked, they apologized profusely, especially Nurse Deborah. I appreciated the fact that they were accountable for their mistake and I feel that mistakes happen occassionally. However, they treated me royally for the rest of the year! Also, if you run out of medication absentmindedly, you should call the doctor's office and they will work with you to get your prescription filled. The staff denies filling the prescription from your pharmacy, if you have not been for your regular check-up. My pharmacy usually calls the office for a refill, but I usually follow up with the office to address the hold up.

Travis offers an individualized approach to primary care that will exceed your expectations. He is…read morepatient, focused, and most of all knowledgeable.

I truthfully can't recommend Dr. Travis highly enough. It's rare to meet a person who seems to…read moregenuinely care so deeply about wanting to help people, particularly in medical care (unfortunate as that may be). Dr. Travis truly does want the best for his patients and makes you feel so welcome in doing it. The prices are beyond fair, priced so that even those without health insurance can get the attention they need without feeling gouged. He is responsive and helpful even outside of appointments. I've never received such pleasant, helpful, and genuine medical attention as I have from this office, 5 stars really doesn't wholly encompass the quality of the experience.

Dr. Simmons is one of the best primary care doctors I've had. He really listens and takes his time…read moreduring appointments so you never feel rushed. He's also very responsive and easy to get in contact with if questions come up, which makes a huge difference. I'm very grateful to have a doctor who is both knowledgeable and genuinely cares about his patients. If you're looking for a reliable and attentive primary care physician in the area, I highly recommend Dr. Simmons.

I recently had my first appointment. It was a full hour! Dr. Simmons was personable, asked…read moreclarifying questions, and provided great information. Highly recommend!