I had a terrible experience with getting my oil changed at Goodyear Hilo. I'm glad my neighbor…read morerecommended LB. They did an excellent job very expeditiously. I highly recommend them for your oil service. They also charged less than Goodyear. Great value for excellent service. My 3 dogs and I waited in the car, while it was being serviced. Very cool!

Got a safety check done today. It was super quick and fast…read more We did ask for them to check the oil but they said it costed $15 to check the oil. That was a little depressing to get charged to pull a dip stick out.

I made an appointment easily on their website and it was the next day! Replaced my 4 tires and…read morerecommended brakes soon, thank you for looking out for me, and estimate was right on. Brake replacement appointment was also quick and efficient! A+, will recommend!

They fixed my AC. Although it took longer than I expected, I understood that it was a process of…read moreelimination. They kept me informed every step of the way and got my AC blowing cold! Very courteous and professional. They even offered to drive me home to HPP! I highly recommend them!

Great customer service. Very clear and helpful. Attentive to the needs as well as being…read moreknowledgeable and patient enough to explain the situation/problem/issues. Fair price considering the mess that was my vehicle when I had it towed into the shop. M

Came here to get a head gasket job done. Was quoted $2200…read more Owner suggested we also do a few other things while we were in there and we agreed. Price went up to $2500 Then they found other parts that needed replacement. Ok, we're just below 3,000 Suddenly the bill is over $4900 when we go to pick the car up. Jeremy claims there was additional things they found wrong and that he notified us. (he didn't and these new charges were a surprise) As we start going through the bill, we notice we're being charged for labor and parts that should have been included in the original price for the head gasket. Then, the additional parts are priced at 2-3x what they should be with outrageous labor charges. ($200 in labor to replace a thermostat which takes 10 minutes to remove 2 bolts.) Owner refuses to release the vehicle unless we pay and we have a bunch of back and forth where he starts dropping the price but still wants to charge stupid labor charges and more. Then he pulls up high prices on the computer to justify his high costs. Same parts I found for 1/2 to 1/3 the price. Now we also discover they didn't put certain parts back on the vehicle when they finished and there is a missing exhaust cover. So not only do they overcharge the work is sloppy. I cannot recommend this shop at all. They don't honor their quotes, jack up the price of parts then refuse to release your vehicle until you pay. 0 stars if I could.

I unexpectedly had a flat tire on my way to the gym on a Saturday. I was stressed because I now…read moreneed 4 new tires, since my SUV is all wheel drive. I called a few places and no one had 4 tires Luckily LB had the 4 tires I needed! They were very courteous and helpful. They were booked but they said they would squeeze me in. My car got towed there and they got the job done. The tires were expensive but I didn't have a choice. My usual spot for tires is Costco but that's in Kona and I'm on Hilo side. LB did a great job on my car and they saved me. They earned me as a new customer. Their staff is awesome!

Fixed the flat tire quickly with the most discounts. A newly replaced tire ( 6 months old ) was…read moredamaged by rim driving and was replaced with a comprable one at minimum cost. Thanks.

Keith is very busy. Best make an appointment to have your car check on. He will know what is wrong…read morewith the proper diagnosis.

Descent value and service in inner Hilo, so convenient location just off loop highway.read more

I love taking my car for repairs and maintenance to Clint's! Clint is a wonderful shop owner, and…read morehis family is fabulous to do business with as well. They always fit me into the schedule, return my calls and are so friendly, helpful and provide excellent repairs and service. I heartily recommend their shop for you too!

What they say/write on the work invoice/do are not in alignment. The work done was not fully…read morecorrect and caused damage. When informed of this, they only made things partially Pono. Too bad because they are likable conversationalists, good prices and I wanted to support family owned local business. In my opinion, it is worth the extra money, less stress and peace in knowing the repairs will be done correctly the first time to just go to Lex Brody.

Full disclosure Im good friends with the family. That being said if Stan didn't do a good job I…read morewouldn't take my vehicles there. I take my diesel jeep, my Acura and my motorcycle there for years now. Stan is easy-going, polite, kind, reliable and always does good work

Quick and easy safety check. Just call ahead a day before and they will take care of you. No…read morenonsense, get your safety check here.

Charles responded promptly, was knowledgeable. A very pleasant man. He was very professional!…read moreThanks for the great service and assistance

Fast, affordable and reliable service. I needed to have a couple of tires replaced, I was not only…read moreable to get a quote the same day, but was also able to get them mounted. Took about an hour and was in and out.

What is the point in making an appointment if they are not gonna keep to it. I get that they are…read morebusy. 15 mins is fine but waiting almost an hour and still didn't take ur car in is just ridiculous. So irritating!

Firestone's customer service has been extremely disappointing. We purchased the lifetime wheel…read morealignment package, but every time we bring our truck in, we end up waiting more than two hours. On one occasion, we even had to leave the truck overnight because they couldn't complete the work the same day. We schedule appointments for a reason, yet they consistently fail to respect their customers' time. What's even more frustrating is the lack of communication. If they're running behind, they don't bother to call or provide an update. Today, we had a 1:00 PM appointment. When we checked back at 2:15 PM, the service advisor informed us that our truck hadn't even been brought into the shop because they only had two technicians working. Despite knowing about the delay, no one contacted us. Poor communication, excessive wait times, and a lack of respect for customers' schedules make for a very frustrating experience. Based on our experience, I would not recommend supporting this business.

I have been a Kevin's Auto customer for years and am very satisfied with the service…read moreprovided,they'll give you an honest estimate and I do understand at times they'll find other issues and they're very good about checking if additionally work is needed ,even giving a timeline if it can wait. I know they can be trusted to repair what needs to and am confident in their abilities their staff are very professional and friendly and I am very satisfied with their service.

Came in to get our belt and alternator replaced. They overcharged us for the parts and installed…read morethe belt too tight which not only made our car squeak loudly but also burnt out our alternator. Would give 0 stars if i could