Super satisfied with the service received @ Chuck's! I had a list of items for Chuck's team to take…read morea look at on my 2004 F-150. The extremely nice lady running the office was 100% honest with me and let me know that they were extremely busy and had vehicles parked out in the street that they still needed to check out and it would be right at 2 weeks before they could check my truck out. She was pretty accurate with that timeline. They checked out my truck and got me a quote (their phones were having issues - so she worked with me via Text (which was awesome as I could handle this all the while continuing my work day!)). She provided me both a quote and ETA of the repair which I promptly agreed to. They had my truck wrapped up & ready for pick up just a few business days later. I picked my truck up and the same nice lady gave me a run down of my repairs and their findings as well as instructions that they put dye in my A/C system so if I had issues just give them a shout. I drove the truck home but still had concerns with the A/C. I texted her and she told me to drop the truck back off. Shortly after our exchange I dropped the truck back off - but had another lengthy discussion about what I was experiencing. Chuck's team took another crack at my problem (Basically the A/C had no freon leaks, and would at times take upwards of 30 mins to cool the truck off. It just didn't cool like it used to.) Within just a few short days - I was given my diagnosis - I wasn't crazy!! I received my quote & ETA of the repair just like last time and Chuck's team delivered once again! I definitely got what I paid for. And like many others - I am a satisfied/happy customer. Definitely my new go-to mechanic!

1/5 -- Horrible Customer Service…read more Service Experience I would not recommend Bill's Towing, its manager Joseph, or the driver Cody to anyone. My experience was extremely unprofessional, stressful, and disappointing from start to finish. When I arrived at Chuck's Garage, the manager at the front desk appeared visibly frustrated that I had brought in a towed vehicle and gave the impression that he did not want the business at all. This made the situation uncomfortable from the beginning. After receiving the quote, which I felt was extremely high, he seemed to pressure me into continuing with the service despite my concerns about the cost. When I decided not to move forward, I stepped outside and was on the phone with Bill's Towing. At that point, the manager came out and said he would charge me $75 if I was going to keep my vehicle there, in a passive-aggressive tone, even though I had already made arrangements to tow my vehicle to another mechanic shop. Pricing Issues Additionally, the company they work with, Chuck's Garage, tried to charge me approximately $700 just to inspect my vehicle and diagnose the A/C problem. I had previously been given a much lower estimate over the phone, but once I arrived, the price was significantly increased, which felt misleading given the circumstances. Wait Time I then waited an hour and a half in 102-degree weather for Bill's Towing after being told the wait would be about 30 minutes, which added even more frustration to an already difficult situation. Staff Behavior Cody the wannabe tough guy was very rude and said it was policy that they could not give rides to the next location; however, after a call with the manager, they said it was not a policy at all. He did not provide me with a ride to the next location and left me stranded. Then, only about five minutes after arriving, he threatened to have my vehicle impounded while I was still on the phone actively trying to arrange payment for the towing service. Overall Experience The entire situation felt rushed, disrespectful, and heavily overpriced. Based on my experience, I would 100% not recommend this business and strongly advise others to take their business elsewhere.

My truck is back up and running. I'm glad I found these guys. Will use them again. Couldn't be…read morehappier

They work with you, and they're true mechanics that fix it all with a lot of experience and…read moreknowledge under their belts. I will be going there for future repairs. Definitely a great shop. They did a whole rebuild on my rear end for my truck.

They really made my car look brand new! fast, friendly, and Totally treated me like family, kept me…read moreinformed, and delivered flawless repairs I highly recommend.

I love these guys. Tony and Juan are professional. Have more talent fixing and painting cars than…read moreanyone I've ever met. Prices are the best in town. Will help you above and beyond just doing business.

One of the best automotive repair facilities in Central Texas family owned and operated since early…read moreto mid 70s. They get diagnostics and PARTS correct the first time you can order OEM original equipment, manufacture, parts or aftermarket parts. Your choice very professional family based prices are comparable, their staff is highly skilled and trained technicians consistent, service training and schools to stay abreast and keep their skill set sharp Tried, tested and true, Jeff Harris Harker Heights, Texas

Just got stationed here in Killeen and someone sideswiped my truck. Brought it by the shop to see…read moreif they could buff out the scratches and touch up the paint for me. Marvin stopped what he was doing immediately and proceeded to come outside and buff out the scrapes and touch up the paint for free. Amazing customer service. If I ever need my truck worked on, this place has my business. Thanks Marvin.

Tried to workout a deal with the owner. Not helpful at all…read moreand was kinda being a douche bag. What happened to good customer service?!

They pulled the old switcheroo and left me with a dented up hood. A blurry roof. And pocketed all…read morethe warranty $ then acted like it was my fault. Everything they touched of mine was messed up. Replying to Lenny's cover up. No one told me it was paint only. Yall knew I wanted the 10 small hail dents fixed before hand. I thought you were gona fix my hood. Fair compromise I think. Since you dint have to do the roof. I told you before we started I would split cost on dents. $500 and you said that was not enough. So I'm right back where I started with a messed up roof and a messed up hood. How is that fair. Then yall wouldn't even talk to me. The old bait and switch. And another thing why would you disrespect the part of the vehicle by painting it with dents in it. Being the owner of a body shop. I don't get it.

I took my car to this shop to get an estimate and timeline for repairs. They told me my car would…read morebe done within 5-7 business days. The repairs were supposed to include fixing the passenger door frame and replacing the door. I chose them because they seemed nice, professional, and the timeline worked perfectly since I was leaving town for work. Instead, it took them 3 weeks to finish my car -- and when I finally got it back, the work was sloppy and incomplete. The passenger door now rattles like something inside is loose or broken, there's paint overspray on my windshield, and the door speaker no longer works. My husband and I tried several times to contact the owner, Lenny, who originally quoted us the 5-7 day timeframe, but he completely ignored our calls and texts. No response, no accountability. This shop clearly cuts corners and cares more about taking your money than doing quality work. They'll hand your car back unfinished and then avoid you when you call them out on it. Do not take your vehicle here. Unprofessional, unreliable, and not worth the headache.

I came in from Southern California and I had finally had down time and needed paint work done on my…read moresuburban. I went in they were very thorough on the process and answered all my questions. They quoted me a price and stuck to their quote even though they needed to do more work than quoted. I appreciate a business that has integrity hard to find these days. The guys at the shop were friendly and when I came to pick it up on the day they said it would be done explained what they did. They went above and beyond my expectations. Thank you

Excellent service, the Gentleman that assisted in the repairs of my vehicle was so refreshingly…read morehonest from the very first moment in our discussion of the repairs. The work was superb. Thank you Mid Tex Paint & Body.

Took my Tahoe in with some alignment issues. They checked my Tahoe out, drove it, put it on…read moremachines and came back with a clean slate. Good to go on my long road trip. Would highly recommend this business for my automotive needs. Great customer service.

Everything was fantastic at Texas Discount Automotive in Cove. Had a bad oil leak, under the valve…read morecovers, shocks were shot, and the motor mounts busted. Everyone is friendly at this business. Their prices are extremely competitive; and when they couldn't calibrate the tire pressure monitor sensors, they gave me a discount. I can't find anything objectionable about their service, and would highly recommend making the drive to Copperas Cove.