I picked American Elite Auto Body because of their great reviews, even though my insurance pushed…read moreme toward their in‑network shops. Honestly, I'm glad I trusted my gut. From the start, Jeff was awesome--super patient, answered all my questions, and kept me updated even while I was traveling. When I picked up the truck, Atnan walked me through everything and made sure I was happy with the work. The customer service here really stands out. The repair timeline was actually pretty fast on the shop's side. Most of the delays came from the insurance back‑and‑forth, not the team doing the work. If you want things to move quicker, my advice is to start your claim before dropping off your vehicle. Once everything was approved, they had my truck back to me in about 9 business days. I also got text updates the whole way--submitted estimate, parts ordered, in line for paint, all of it. It made the process way less stressful. It's been two weeks since the repairs were finished, and after a power wash the paint and trim still look amazing. No mismatched panels, no weird texture differences--just clean, factory‑fresh work. The attention to detail really shows. I uploaded my before‑and‑after photos so you can see for yourself. The difference is huge. My truck looks brand new again, and I'd absolutely come back here or recommend them to anyone who wants quality work that lasts.

I took the time to go this place for my mother-in-law's vehicle to get a quote based on their Yelp…read morereviews. I spoke to Jeff. He took pictures & our information and said that he would email and text the quote that evening. It's now going on day 2 and I have not received anything. So we just went to a different autobody shop. That's why it gets one star for non-communication and a waste of our time & gas.

All went well done over here want to give a excellent recommendation to this shop guys are…read morewonderful Dominic and Brandon i thank you for the amazing ceramic job done on my vehicle this will be my one stop shop for now thanks for the walk around Dominic. Oh yeah have to mention about the comfortably waiting area gentlemen awesome place.

This business is committing insurance fraud! They cashed my sister's insurance check and never even…read moreattempted to fix her car. Now they are refusing to take any action to fix the situation. DO NOT DO ANY BUSINESS WITH THESE FOOLS. Owner Dominic Patridge allows his employees to continue committing fraud and takes no accountability.

They pulled the old switcheroo and left me with a dented up hood. A blurry roof. And pocketed all…read morethe warranty $ then acted like it was my fault. Everything they touched of mine was messed up. Replying to Lenny's cover up. No one told me it was paint only. Yall knew I wanted the 10 small hail dents fixed before hand. I thought you were gona fix my hood. Fair compromise I think. Since you dint have to do the roof. I told you before we started I would split cost on dents. $500 and you said that was not enough. So I'm right back where I started with a messed up roof and a messed up hood. How is that fair. Then yall wouldn't even talk to me. The old bait and switch. And another thing why would you disrespect the part of the vehicle by painting it with dents in it. Being the owner of a body shop. I don't get it.

I took my car to this shop to get an estimate and timeline for repairs. They told me my car would…read morebe done within 5-7 business days. The repairs were supposed to include fixing the passenger door frame and replacing the door. I chose them because they seemed nice, professional, and the timeline worked perfectly since I was leaving town for work. Instead, it took them 3 weeks to finish my car -- and when I finally got it back, the work was sloppy and incomplete. The passenger door now rattles like something inside is loose or broken, there's paint overspray on my windshield, and the door speaker no longer works. My husband and I tried several times to contact the owner, Lenny, who originally quoted us the 5-7 day timeframe, but he completely ignored our calls and texts. No response, no accountability. This shop clearly cuts corners and cares more about taking your money than doing quality work. They'll hand your car back unfinished and then avoid you when you call them out on it. Do not take your vehicle here. Unprofessional, unreliable, and not worth the headache.

These guys went out of their way to assist us on a recent trip. We were trailering a car home to…read moreNevada. The car had been loaded improperly and was causing an imbalance. The car was a non running classic car and it was just my wife and I. There was no way we could have unloaded and reloaded the car. They stayed late on a Friday to help us reload the vehicle. I was a difficult job as the brakes were dragging and it was hard to move. They saved us and made the tow home much safer. They refused payment for their help. They are good people. Give them your business.

Julio and his guys are the best in the area. Our son's vehicle had been damaged in 2 separate…read moreincidents over the past year, so I took it in to get pricing without involving our insurance. The prices were more than fair and the quality of their work is really impressive. I couldn't be happier with Julio and his team - their paint matching ability is superb and I wish I'd asked for the name of his body guy because he did some really amazing work. Julio even replaced a broken rear latch and repaired more than I'd asked him to without charging us a dime more. Many thanks to these guys - you're my go-to shop from now on.

Great shop, i had a 2008 Lexus ISF that needed hood and…read moremirrors re painted. They matched the color and did a great job. This shop is fare with cost, exceptional on service and does what they say they are going to do. They also noticed my car was missing a part on windshield. They ordered it and put it on for free ....I would highly recommend them

I recently had my car repaired and i couldn't be happier with my entire experience. I had some…read moredamage done to my car previously and i could clearly see where the insurance body shop had not done it correctly. As soon as Frank looked at my vehicle, he said what the other body shop did not do correctly. I knew he knew what he was doing AND he had expectations like mine. The entire process was super easy and I would tell you to never go anywhere else. Thank you to the entire 360 Auto Group staff! Job well done!

Great customer service, communication, price and etc…read more Went above and beyond to meet me on the weekend when closed to get me my belongings that I had painted by them. The paint job they did was excellent. Not a single complaint all around!

They did an outstanding job on some bodywork I needed done. I reached out to them and they were…read moreable to fit me into their busy schedule, which I really appreciated. The quality of the repair was excellent -- you'd never know there was any damage in the first place. The whole experience was smooth and professional, and their customer service was great from start to finish. I explained what I needed done to Clarissa and she relayed my situation to Mayra who then provided me with a competitive reasonable quote. They even finished the job faster than expected which was an added plus! Highly recommend them if you're looking for a shop that does quality work and treats you right!

Don't walk, hesitate - RUN TO BLACK DIAMOND IMMEDIATELY! Don't shop around, I promise you - these…read morefolks are professionals and give you complete red carpet treatment! I had the worst experience trying to find a body shop near me, and it's a very long sad story, but I got screwed! Longhorn Auto Body shop Rocky / took my car may 19th! Progressive paid Rocky for work, HE NEVER DID! Family emergency and then disconnected his phone and left his shop unlocked with my car and other cars there / and keys exposed in the front lobby, knowing he was being evicted! Progressive made it right, and we took it to Black Diamond. This was 2 mos of me not having my car! I almost had a mental breakdown- horrid nightmare. The minute I met the Black Diamond owner - I almost fell to my knees praising him and his staff to prioritize my car. They are unbelievable!!! Not only did they fix my car, they went above and beyond to have it done two weeks before they told me it would be ready! They CARE ABOUT THEIR CUSTOMERS!!! Texts messages with updates, every 2-3 days! Myra - was freakin unbelievable! She's the wife of the owner. She takes care business!!!! Beyond impressed with this team. My battery also needed replacement and my warranty was set to expire the day they called me that my car was ready. Their tech drove to autozone and got my battery so my warranty would cover !!! Who does that?!!! Black Diamond !!! ABOVE AND BEYOND! My prayers were answered finding them! Amazing staff and amazing work!!!! Tell everyone! I would drive out from further away just to have them work on my car. So if your in Austin or outskirts of Austin - take your car here!!!! God bless you Myra and the staff!!