I'm not sure if writing a review for a passport facility will make a difference. But I wanted to…read moreget it off my chest. I think it's great that the campus offers students an ability to make/renew passports. I really appreciate it. What I don't appreciate: Racism. I came in today to get a new passport and when I entered, the worker (an elderly white women) working here was helping a white female student. (I included race for a reason). The worker was very sweet and offered advice and help to the student. But after the student left, it was my turn to get helped. Even before I sat down, I knew she wasn't going to treat me the same as she did with the other student because of the way she looked at me. Maybe it was because I wasn't white. Maybe it's because I'm Korean. I don't know. But once I sat down, she started talking to me as if I'm stupid. Questioning everything I had in my passport application. I missed a couple spots and while I was filling them out she dared to say with a smirk "you aren't very good at filling out forms". She talked slow to me as if I didn't speak English or understand what she was saying. I ignored her and when I gave my passport picture to her, she did not believe it was me!!! I am furious because she even said "They (whoever "they" are) won't accept this picture because this picture isn't you" I took my 2 passport pictures 1-2 months ago but held off the process because I never had time to come to the office. I understand that I didn't make make up on, and that I was breaking out (like a regular human) but she kept on insisting that the picture I was giving in wasn't me. I didn't have some drastic plastic surgery. I didn't do some extravagant make up on my picture either. I am baffled by the service and how rude she was to me. She asked me when I took the picture and I told her 1-2 months and she said "No it has to be longer. This doesn't even look like you". It's disgusting to witness such different treatment because of my race. Very disgusting. I understand Buffalo has a majority white population, but to be judged because she can't comprehend how Asian people look was discouraging. I hope this office hires someone cultured. Or at least someone who isn't going to treat others differently simply because of ones race.

My experience with UB Passport Office was just horrible. At…read morefirst, I thought I was lucky that I can just drop by the place on campus but it turned out to be unpleasant and upsetting. A staff at the office demanded not only my driver's license but also another photo ID and my SSN card even though the driver's license alone should be enough as a primary evidence. (Secondary IDs are needed only when you cannot provide primary evidence.) I thought it was odd but I rationalized her demand because she must know better than me since it is her job and I was totally new to getting a U.S. passport. So I decided to follow 'her instruction' and get a secondary photo ID. She told me to get a new UB card with my new legal name on it. FYI, getting a new UB card costs $13.5. Long story short, the new UB card was rejected (by the same staff who suggested me get it lol) and found presumably unacceptable because the new version of UB card carries the legal name on its backside and the preferred name on the front. Finally, I gave up on UB passport office and went to a local post office. They were quick and professional. They only asked for my driver license. No one asked for secondary photo ID or SSN card. I still don't understand why UB passport office asked for more IDs than what is required by the government. The government website states "You must present one primary ID which includes your photo. If you cannot present one of the primary photo IDs below, please present a combination of at least two secondary IDs." (https://travel.state.gov/content/travel/en/passports/requirements/identification.html) UB Passport office want you to bring BOTH a primary ID AND two secondary IDs. I would like to suggest you think twice before going to the UB passport office, especially if you are a naturalized immigrant.

I booked an appointment online ahead of time for Dec 23rd. I arrived 30 minutes prior to my…read moreappointment time. There was ample free parking on site. The building is easy to access from the highway. For your nexus appointment, they will require a print out of your booking confirmation in order to enter the building. You also need your passport and second piece of id (i.e. driver's license). Once inside, the waiting room was spacious with a bathroom. I was actually called in early for my appointment. The interview was more informative than questioning on the Canadian side. They also seemed to be adhering to a tight schedule so they offered me a pass to help get me across the border for the second half of the interview. Overall it was an extremely pleasant experience. The border guard was great (been doing the job for 24 years) and I would recommend this location to get your Nexus card.

Lots of parking in front. Once you walk down the sidewalk to the place you're encountered with two…read moredoors. Door #1 is where you first confirm your appointment, sign initial paperwork, get your picture taken, fingerprints scanned, as well as retinas. Then, head outside and follow the yellow line to Door #2 where you wait again in another waiting room to be called for an interview. This place loses a big star for not having private rooms. As we sat in the waiting room we all heard an officer ask one of the applicants about their criminal history and we could hear what he divulged--not cool. Also, they may ask you when was the last time you were in a specific city in the U.S. even though they have all of that information on the screen in front of them--they're testing your honesty! If you're a new applicant, you have to meet with both a U.S. Homeland Security officer and a CBSA (Canadian) officer. Former and existing Nexus cardholders only need to meet with a U.S. officer. Your new Nexus card will be in the mail within 7-10 business days.

I highly recommend Let Niz Be Your Guide Travel for all of your travel needs. Laura is very…read moreknowledgeable, a pleasure to work with and goes over and beyond for her clients.

Thank you 716 Limo for the most wonderful experience celebrating my mother in laws 80th birthday…read more Our driver Walter was awesome. He was knowledgeable, personable, fun, courteous and on time for all our stops. Walter definitely helped to make a lifetime memory for our family. Again a million thank you's to 716 Limo and Walter for the wonderful day.

Filled with Buffalo memorabilia and pamphlets for things to do. Friendly staff can help you locate…read moreanything you might need to know from restaurants, art shows, kids activities etc. I went for to redeem my brewcation passport and get my prize! What's that you ask? Visit minimum of 5 breweries, get your booklet stamped and wella, you get a cool handcrafted Buffalo bottle opener! Passports available at the center or at any participating brewery. Definitely worth a look for those new to the area and locals alike!

Have you stopped by here yet? Even if you live in Buffalo, come check this resource out! Open…read morespace, clean, well lit. So many brochures of things to find around town. Things to do. Postcards to pick up. More brochures offering ideas for a lazy Wednesday afternoon. This organization is terrific. They offer tours to people. They have volunteers trained to answer most any question a local or tourist can throw at them. Next time you are downtown, pop in here for a few minutes. Its bound to be worth your time and effort.

If you need some questions answered about the local attractions, accomodations, hotels, etc., just…read morestop here and ask. Staff are friendly and knowledgeable about Niagara Falls and the surrounding community. A benefit to you as a traveller are free (...just ask...) coupons that can save you money on purchases at local businesses and entertainment. Heck, our Government of Ontario operates these travel centres and they want people to spend tourism dollars in this province. If there's one thing I remember well from my Grade 9 Economics course, it was the Multiplier Effect! Travel safely and spend.

Anne was SO helpful in planning our FIRST INTERNATIONAL family vacation. She really listened to our…read morerequests and honored our budget. We can't wait to go but also can't wait to use soulshine for our next adventure!

From the owner: Soulshine Travel Company specializes in family travel, vacation packages and custom itineraries…read more Family Travel: We understand the importance of creating lasting memories with your loved ones. Our dedicated family travel experts will craft the perfect itinerary that caters to the needs and desires of each family member. Custom Itineraries: Your vacation should be as unique as you are. Our travel professionals will design a tailor-made itinerary just for you, taking into account your preferences, interests and budget. Vacation Packages: No need to sweat the small stuff. We offer a wide range of vacation packages, each carefully curated to provide you with an incredible experience. Plus, as a travel agency, we have access to resort deals that are not open to the public!

Jayne Kaiser was a delight to work with at first, when I made a call to book our first EVER cruise…read moretrip. Made me feel comfortable and less stressed. Was told "I got you"! And to feel free to send any questions her way. Was sent an email label Frist time cruiser and was told she will follow later that day with another email. So of crouse we had more questions and I email her with those. Never heard back, Sent a follow up email that Monday as this was Friday. Nothing! Tuesday I called, the tone as to how she answered the phone made me cringe. I let her know I spoke to her Friday about a cruise and I sent emails? Jayne responded yes, I saw you emailed me a few times, have to had time to read them. Her tone was very unprofessional. To the point I asked her if she was, ok? I was told they were having issues with a Co Worker and was trying to figure out where all those clients were going. I had more questions and I was made aware to set up an appt to go over the rest. So I did. I felt like I was drawing straws to even have her talk to me. To the point I said, so do I need to call you for the appt, or will you call me? She said for me to call her at 10:30 am and if she didn't answer she would call me back. So, at the end of all this, again first-time cruse, long time member. Would have thought we would be a priority and a door in our face, this has left nothing but a bad experience. Thank you SOOOOO Much Jayne! Do BETTER IN LIFE!

My car broke down just as I was pulling into my driveway on Niagara Falls Blvd. The assistant on…read morethe phone was very helpful and put my call for roadside assistance on priority listing as my car was blocking traffic on a busy street. Ken from Transit Towing arrived soon and he was great. He immediately realized the problem and worked to get my car up on the flatbed without any further damage. We appreciated his attention to detail and his quick work. Thank you, Carol B.