Fast and easy to get phone screen replacement. Nice service and friendly. It's in the mall is the…read moreonly thing that sucks if you don't feel like shopping otherwise.

Sam was friendly, place the screen protector on in seconds and was very professional. I went…read morelooking for a privacy screen protector for my iPhone 14 Pro Max. Nobody seem to have it in stock. Came across this Zagg kiosk and they had it in stock. 59 +10 dollars later I had a great looking protector! Outstanding kiosk and would recommend it highly. They also do repairs and so forth.

Esra helped me pick out a case for my iPhone and it was very pretty!! She was very patient, kind…read moreand professional!!! Thank you so much!!

I usually come here to get my cases, because their cases are so pretty. People always ask me where…read moreI get them and compliment my phone case. I like a little bling bling on my cases, and they have the exact styles I want. The service here is relatively cheaper than other places like other reviewers have mentioned, and I actually appreciate Ahmet for asking exactly what I want with no pressure. I said I wanted a pretty rhinestoned ring on the back and he took the time to glue it on for me. I always take a very long time deciding what to get and he is always patient, giving his own opinions as well on what would look good on my phone. I recently switched my phone from an iPhone to the new Galaxy, and since he didn't have any cases yet for the new Galaxy, he offered me the previous Galaxy's case for temporary use until the new cases come in the following week. He even said if I need a case right away, I don't need to buy from him and he wouldn't mind. I sincerely appreciated the no pressure aura. He's not selfish, and he gets the job done.

Naim did an amazing job in fixing my broken iPhone screen. Service was quick, work was excellent,…read moreand the price was fair. Honest service. Highly recommended.

Such amazing service here and affordable pricing!!! I'll be coming here from now on!! I was going…read moreto the same person for like 3 years to fix my phone, but this company definitely doing it right!!! When you go there ask for Naim. My phone was completely shattered in the back and he only charged $85 for the phone repair. The side power button didn't work after the repair so I took it back and he fixed it no additional charge.

I bought a brand new phone, and today when I tried to get it activated, Verizon did something…read moremaking it impossible to continue my chat, to call them, and even to reach them on their website! In fact, even though my Verizon wireless service has no problems with the Internet, I am unable to make any phone calls to anybody. Why didn't they try to reach me when this happened? They knew there was a problem. I will try to reach them by email. UPDATE: They disabled their email support in 2018.

I hope this is taken in the constructive spirit I'm writing this in because my goodness. My initial…read moreinteraction with the staff here was me purchasing new phones. A young sales associate assisted, he seemed to be in a hurry, told me how his baby mother trapped him (TMI). We didn't even know the transaction was over, he just walked off. They sent the kit for me to trade in my old devices to an address I haven't lived at for YEARS because he didn't even bother to verify my current mailing address. I went back to the store thinking I could just trade in my devices when another sales associate gave me the wrong shipping label, so I am glad that I caught that before mailing my devices. It has been very frustrating just trying to trade in devices and part of me regrets ever switching service to this provider. I think there needs to be more attention to detail from the employees in this store.

DO NOT GO!! brought my phone to fix the back glass and they broke my flashlight, then when I came…read moreback to get it fixed again they broke my front screen and forced me to pay for it

BEWARE! DO NOT GO THERE!…read more Defective Repair and Disrespectful Service I paid $140 to repair the cracked glass on the back of my phone. Less than a week later, it cracked again, even though it was protected by a sturdy case. When I returned, the technician refused to take responsibility and insisted that I broke it myself, rather than admitting the material or sealing was defective. When I asked to speak to the manager, he called someone on the phone who claimed to be the boss, but I highly doubt it. They spoke in another language, repeated the same dismissive comments, and offered no help or accountability. I never write bad reviews. Usually, if I don't like a service, I simply don't go back. But I feel compelled to warn others about this atrocious customer service. The level of disrespect was unbelievable, and the workmanship was clearly substandard. Save your time, money, and patience, go somewhere else.

Best customer service I've ever gotten getting my phone repaired hands down. Everyone on the staff…read morewas trying so hard to help and make it the best/easiest experience it could've been. After they repaired the front it still didn't work so I got the back replaced as well. Come in and they tell me they were able to fix it without changing the back and saved me $300. These guys are amazing and do everything same day. Really amazing experience and I will absolutely be going back. Shoutout to them for making this go so well even though we kept coming across problems we weren't expecting!

Spent $165 getting mt iPhone 12 pro max rear glass replaced, it lasted less than a day before it…read morebroke. It was an aftermarket glass that was worthless. My phone now has 3X as many cracks in it than before the repair. They said they might give me $30 off a second repair, why would I want junk parts again. Use another repair shop

I cannot recommend Micro Solutions enough. My 2020 iPad Pro stopped charging, and a major repair…read morechain (uBreakiFix) sent it away for weeks only to tell me it was unfixable. I brought it here, and they diagnosed the motherboard issue in minutes using a specialized tester. Not only did they fix the board within a week at a very fair price, but they also discovered that the previous shop had left loose screws, damaged the screen, and internal damage inside my device. They salvaged a "dead" iPad and were transparent throughout the whole process. If you have a complex repair, skip the big chains and come here first!

Easy to communicate with. My phone was fixed in less than an hour after the part came in for it.read more

Pre-ordered a new iPhone as soon as they became available (need a camera upgrade) and made an appt…read morefor the following Friday at 9:30 am. Arrived shortly after my appointment time and was thankfully able to avoid the long line that was waiting for the store to open at 10 am and was brought into the store in about 5 minutes. Tionna (manager) is sharp, quick thinking, kind, friendly, easy going and clearly knows what she is doing! She is Black girl magic at its finest! Ole dude (not really old but I didn't get his name) wasn't trying to help me change my payment method for the new phone. Tionna overheard my request and did her best to instruct ole dude on how to help me after he told me it was too late to change to a payment method. Maybe he is new. And, please don't start out by saying what can't be done! It sounds lazy! Tionna figured out how to address my issue quickly and sent me on my way on to the Verizon store on the other end of the mall to get my eSIM card activated. Thanks Tionna!

From a customer perspective, this location is pretty pain-free. From reservations to off-the-shelf…read morepurchases, they all go fine. They've even hooked me up with some pretty friendly discounts with school and work over the years without me asking, so I've appreciated the heads up. From a service perspective, this location definitely has gone hill a bit. I'm not too sure if it's a census issue, but it feels like nowadays Genius Bar has twice the customers with only 2/3 of the available team members. Doesn't matter if I show up 30 minutes early for my appointment, somehow I'll still get somehow 30 minutes past my appointment, sometimes even behind walk-ins who came after me. Time for service also seems to have gone up. When I'm dropping off stuff for repairs, doesn't really matter to me if it takes days or weeks. But simple things like battery swaps have somehow gone from 1 hour waits to 3 hour waits for first time morning appointments, it's insane. I'll keep going cuz I have Apple Care and often times it's more free than not. But if it weren't for this location being in a mall, I wouldn't be a frequent flyer at all.

Let's first start by saying that Craig (I sure hope that was his name as it's the only thing coming…read moreto mind) was a phone saver! I came here on a Tuesday afternoon after what seemed like a ton of unsuccessful experiences with Verizon (via the online customer service tool and another Verizon location). Due to prior Verizon customer support not being able to determine a successful resolution to my issue, I was essentially without a workable phone for almost three full days. Upon entry, I was immediately greeted by Craig who asked what brought me in. After I explained what my issue was and explained my experience thus far with Verizon regarding this issue, he immediately assured me that it was a quick fix (which it was). He quickly learned that the last step of setting up my eSIM was unfortunately not completed successfully (which was activating the eSIM) which caused none of my calls, text, and internet services to work without WiFi. With his knowledge and expertise, I was probably at Verizon for all of 15 minutes, if that, and left with a working phone. Big props to Craig, who allowed me to leave as a satisfied customer.

I have been going to this Verizon store since 2020 when I worked in a nearby office building. I no…read morelonger work in that area but I now go out of my way because of the very kind and helpful support I have received from the staff, especially Everett Kline. Mr. Kline has helped me over the years with many issues related to my Verizon service, including today. I am extremely grateful. I drive there all the way from Springfield because of the extra support and expertise.