I would give negative stars if I could, don't go to them unless you have good dental insurance, or are rich, and don't ask a lot of questions. In May 2017, I had an exam with Dr. Hosseini. Her office manager Kelly quoted me $6818 for four crowns and a filling. I informed her that I was a medical student, without a job, and they didn't take denti-cal insurance so I would have to pay 100% out of pocket. Kelly talked to Dr. H and emailed me back saying if I had ALL the treatment done with Dr.H and I paid the total upfront then she would take $1000 off. Obviously, paying $5818 upfront wasn't going to be feasible either. A few months later, I still couldn't afford it so I had my HMO denti-cal dentist do the filling for free. She ended up referring me to an Endodontist. I did keep Dr. H's office informed, but due to all the wait times for pre-auths and getting appointments, it wasn't until a year later that I finally was able to set up a follow-up appointment with Dr. H. The soonest I could get was Sept 16th, 2018 which was 2 weeks out because she was going on vacation. I let them know that I would only need 2 crowns (front teeth), because my sister now had a boyfriend that was a dentist in San Diego and he offered to do my back crowns for me at cost ($1000 for two full zirconia crowns). He would have done my front teeth too, but I still wanted the local dental lab and Dr.H to do them.
Sept 16th appointment went great and I was excited with her approach and plan. 6 days later I learned that I could purchase delta dental insurance and receive a lower negotiated price. Called Kelly, she gave me the price ($2742), later emailed asking for it on paper along with whether or not there is a major dental work guarantee. Kelly emailed back, "Dr. Hosseini will contact you." 7 days later Dr. H calls and drops me as a patient, saying,"I don't think I'll be able to make you esthetically happy, you're having your work done by too many other providers, I've never had this happen with any of my other patients, I don't know your endodontist, and I don't have full control over your mouth." Which are all things she was aware of before we met again on Sept 16th. Funny that she only came to this conclusion after I asked about the negotiated prices and a guarantee on major dental work. Then as I'm crying and asking her questions as to why, she says she had to go because ironically she had Esthetics Club to get to.
First off, releasing a patient because they can't afford to do all the treatment with your office nor can they afford to use the out of network endodontist that you refer too is 100% unethical. Those are all excuses anyways. The truth is that she wanted to make max profit off of me. Therefore, she didn't like it when I found a loophole per se and was going to be able to get the negotiated Delta dental price for my crowns which would have been $606 less than what she was charging me. So she decided that it was no longer worth it for her, so she kicked me to the curb. Which shows that unlike what she said to me over the phone, money does actually matter to her more than the patient does. I have been completely upfront about everything, it's her office that hasn't been. As a professional, she should have communicated better throughout the process instead of coming off as a teenager that didn't get her way.
Dr. Hosseini is not only unethical, unprofessional, but inconsiderate as well. She and Kelly knew the date that I was driving to San Diego to get my back crowns done. If she was a decent human being she would have called me 7 days earlier like she was supposed to instead of hanging me out to dry. Then I would have waited until after my endo appointment to make the 15-hour round trip drive to SD.
Also, at the beginning of August, I didn't take a cancellation that my endodontist miraculously had because she wanted to see me first but couldn't fit me in until after she came back from vacation. Then after the Sept 16th appointment, I talked to Kelly about pushing back my endo appointment from Oct. to Dec. that way I would be done studying for my medical board exam and could put my undivided attention towards the plan that Dr. H had discussed with me so we could get the best esthetic result.
Lastly, I just discovered that her office has a Wellness plan that would have saved me money. The fact that no one ever mentioned this plan to me before is beyond unacceptable, especially since I have been telling them I can't afford it and asking about discounts and options since day one. I feel as if they were purposely withholding the fact that they had this plan because it would lower her profit by $370, the only thing ever mentioned was Care Credit. They are wolves in sheep's clothing. I don't recommend them at all unless you have money to throw around and don't question anything, and if you're paying out of pocket know that you will be charged more than the insured to cover her overhead costs. Very disappointed. Smh. read more