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    Zales

    3.0 (45 reviews)
    PriceyJewelry, Watches
    Closed 10:00 am - 8:00 pm

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    Reviews With Photos

    Lavendar Jade from Turkey
    Jedi M.

    I ordered a ring that was from a third party vendor- apparently the gold ring setting was hollow and impossible to resize- I took it to Zales Pearlridge and within an hour they helped me find the right solid gold setting and off my ring went to create a new solid gold ring for my huge jade stone- Zales vendor assured me that the new ring would be solid and beautiful- I could not be more happy Thank you Zales

    Anyah A.

    We went to Zales! Rosie was patient in working with us to pick out our rings. They have a variety of styles and prices. They even had a sale going on for select rings. We purchased the lifetime protection plan which includes sizing and diamond replacement for both our rings. Rosie is just sweet and kind. When my fiance asked her about sodering my ring, she said not til after the wedding. We prefer Zales. It's pricey. Beautifil jewelry. Great service and they got Rosie too!

    Frances W.

    I am beyond upset. I came in for my ring inspection and it was fully in tact. I walked around for a few minutes and then my ring was ready. The lady gave me my ring back with a missing diamond. I had told her that I was missing a diamond and her response was "oh yeah.. I noticed that." REALLY. You noticed it and you weren't gonna say anything? How rude. I had told her that this wasn't my fault. Not once did she apologize. It's really upsetting at the fact that it honestly felt that she wouldn't have said anything unless I did. It's a good thing I did. How dare you.. So now it's gonna take 6-8 weeks. And I've read so many bad reviews about sending it off. I'm literally having anxiety about this guys. Not even one sorry... really? How freaken rude.

    Their response text when asked where my order they took was.

    Bait and switch! They do not honor their publicized prices or don't guarantee what you see in images is even close to what you get. They took my order, didn't even tell me it was canceled. and then sent me the following text messages confirming they don't honor their prices. Very untrustworthy , not honest, and horrible customer "service". Zero stars . Do not buy from here. Take your business elsewhere. There is also no reason why there site doesn't interface with their actual inventory. Very disgusted. Worst customer service ever on items they advertise and do not sale.

    I came here to look for bracelets and my first impressions of the store was that it looks kind of nice, but when you actually look, it's outdated. The cases that hold the jewelry are beat up and have holes in them; it makes me feel like they don't care about the quality of the product. The saleswoman who helped me showed me all the men's bracelets which was nice of her, but she knew very little about the product. For example, when I asked her questions about the product, she had to look at the tag and just said what was on there with the price. I would have felt much more comfortable if she informed me about the products or connected with me better. It was just her showing me stuff then saying goodbye. It was an odd experience at a jewelry store and i wouldn't return. But the prices seem pretty good, it's not really expensive as I'd thought. But I don't know the quality of the product, so I don't know if it's good or not.

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    14 years ago

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    13 years ago

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    10 years ago

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    Page 2 of 2

    Ask the Community - Zales

    Review Highlights - Zales

    So while she was cleaning my ring my fiancée and I just roamed around looking for a ring or necklace.

    Mentioned in 2 reviews

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    Aloha Watch Buyers

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    Selling my late grandfather's vintage Rolex was not an easy decision. The process involved many…read morediscussions with family and extensive research. When we decided to move forward and find a buyer, we knew we wanted to find someone not only knowledgeable, but someone who would understand the emotional weight behind our decision. I took the watch to be evaluated at another well known watch dealer and it was just a cursory five minute look over and was offered a deal that just didn't feel right. After meeting Royce I knew I was in good hands. He was kind, professional, and it was clear that he was incredibly knowledgeable. He took the time to explain his evaluation process every step of the way. He answered all of my questions and concerns and I felt no pressure at all. I ultimately ended up receiving a very fair price but just as importantly I felt good about the deal. Whether you have little to no knowledge about the process like me or you're a watch nerd, I highly recommend reaching out to Royce. Im glad I found him and would not hesitate to do business with him again!

    I came across Aloha Watch Buyers while searching for places that could give me an estimate on a…read morevintage watch that I had. As I read through their website, I realized how easy they made it to send them the information and photos so they could review and schedule a time to meet. I met Royce and he was friendly and really easy to talk to. Thank you for finding a new home for the watch I highly recommend Aloha Watch Buyers and I would definitely contact them again.

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    Aloha Watch Buyers - My watch

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    My watch

    Zales - jewelry - Updated September 2026

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