Bought a gold necklace for my wife's birthday, but as they did not have her size they said it would…read moretake 4-6 weeks for delivery, which we were fine with. However after leaving we were called and told that the delivery would take as long as 4 months. I called and requested that they refund 70% of the purchase price as a 30% deposit would be sufficient. The salesman, David, was very kind and understanding, but said the decision would have to come from the owner. The owner called me the next day, and I explained that the quoted time frame was changed and that there was no need to hold all the funds for 4 months, she said NO. After going back and forth she agreed to a refund, but said that I would be charged 3%. After more BS I said forget it, and called my credit card for a refund (which they obliged given that there was no delivery of the jewelry, and wouldn't be any for months). The lack of perspective and horrible customer service received by the owner tells me all I need to know about this business, which is to stay away. Her attitude, and constant sell sell sell at all cost attitude not only cost her a sale, but also a great customer. How you treat your customers is important, and looking at their horrible YELP reviews, I feel that I dodged a bullet. So why 2 stars instead on 1, because the salesman was kind, courteous and respectful. They should take a lesson from hin on how to treat customers, better yet they should let him run the business!

We found the wedding band of our dreams here!…read more Summary: All other companies said no can do, Gold Mart ohana said yes we can! Never felt pushed or pressured. Incredibly helpful, local family-owned company. Worth the cost. Since our engagement, I had dreamed of an heirloom design but with a personal twist (a flower from his home country). I searched on insta and etsy and was told it was either impossible to personalize or quoted HUGE fees. We even went to a number of big-name companies in Ala Moana and other locations and were told repeatedly it wasn't possible. When we finally went into Gold Mart, it was with the intention to settle. Thank god, we mentioned this to Lily who IMMEDIATELY stated, "We can do that!" She showed us a number of options, but we never felt pressured to buy. In fact, she encouraged us to go have dinner and then come back. Each time we met with one of this family owned company (4 times in person, 1 over the phone) we were given helpful advice that was never pushy or demanding. My SO even felt that we could have backed out at the last minute, because this family wanted us to be happy with our purchase more than making a purchase. When we finally received our rings, we ended up with hugs from Lily because we were so happy with the design and she was happy for us. This is a family company that's been here since I was a kid. Don't expect perfection, but come for the Aloha and the care for your interests.

Cool spot local owner. Great customer service! Help me take out some links in my watch! also picked…read moreup a Xbox while I was there. Great deal!

If you need to pawn or sell jewelry, highly recommend. The customer service is very much…read moreappreciated. They will take care of you!

customer service was amazing I regret not asking for the aunties names had a good time talking…read morestories and laughing with them. So pleasant to talk with and so helpful and friendly. I found exactly what I was looking for, and the price was so much better than other places. I would totally recommend Debbie's jewelry. We had to go back to get it resized cause "someone" (my fiancé) told me his wrong ring size but no worries!!! Hahaha we went back the same day and auntie made it all better. She resized it right there with no issues it didn't take long at all and again so so friendly. My fiancé loves his Hawaiian gold ring and we both couldn't be more happy with the experience at Debbie's jewelry.

Last year my husband got me a necklace engraved here and it turned out beautifully. I loved the…read morespecial engraving. Unfortunately my necklace was stolen, misplaced or lost. We found another one that was pretty similar to the one I had. We called to be sure they were still engraving. We got there when they opened at 10:30 am and they got it done pretty quickly. The ladies there were super nice. Debbie was the one that actually helped us. It was very reasonable which helped because replacing the necklace was pretty expensive. Definitely would recommend them. They are located in a plaza with Long's drugs store.

This is the place to come if you want custom jewelry and great service. They can make pretty much…read moreanything you want. I enjoyed the shopping experience with the view of Waikīkī from the 30-something floor. Easy validated parking on the ground floor. Hubby had 3 necklace pendants customized with a gold clip so he can interchange them on his gold chain and puka shell necklace. They were even able to fix a broken puka shell necklace and reinforced it to be stronger. He also got an opal wedding band which is really gorgeous (I'm slightly jealous lol). We were also going to buy a new engagement ring for me but it didn't work out bc we had a miscommunication over the pricing we worked out with 1 employee who was out of office on extended leave and didn't have the price written down. Robert was super nice and understanding about it and if we had purchased the ring I had in mind, I'm sure it would have been gorgeous.

Guess what, friends? I've stumbled upon a Honolulu gem - Robert Palma Designs. Not only did I score…read moresome gorgeous diamond earrings from their giveaway (yep, I'm still over the moon! ), but their exceptional service lineup has truly won me over. As Hawaii's premier full-service jeweler with an in-house workshop, Robert Palma Designs is where creativity meets craftsmanship. They're not just about selling jewelry; they're about creating it. With a dream team led by expert designer and certified GIA gemologist Robert Palma, they transform ideas into tangible treasures. Each piece is crafted with care, telling its own story and ensuring that it carries a personal touch that's as unique as its wearer. Here's what makes them a cut above the rest: Custom Design Experts: Whether you're dreaming of a one-of-a-kind engagement ring or a personalized necklace, they've got the skills to make it happen. Certified GIA Gemologist: Quality diamonds without the luxury brand markup? Yes, please! Gold Buying: Got some old bling? They'll take it off your hands and give it new life. Jewelry & Watch Repair: Expertise that ensures your cherished pieces are always in perfect condition. Flexible Financing & Diamond Guarantee: Making your dream piece a reality is easier than you think. Their dedication to quality and service shines as bright as their diamonds, with a perfect 5-star rating from customers who rave about their selection, care, and value. So, if you're in Honolulu and looking for that special piece or just want to treat yourself, swing by Robert Palma Designs. Tell them I sent you! BTW - Finally, after years of putting it off, I've just collected some of my jewelry that's been waiting for repair, and I'm genuinely excited to see them renewed by Robert Palma Designs. #productiveday #robertpalmadesigns #diamondsareforever #diamondearrings #jewelrydesigner #engagementring #customjewelry #diamonds #jewelry #hawaiidiamonds #hawaiijewelry #hawaiijewelrydesigner #weddingrings #beautyninjanurse #kimmatsu #hawaiiluxury #weddingring #jewelryrepair #hawaiijewelryrepair #honoluluhawaii #giagemologist

My mother who has passed 10 years ago had always used Wing Wah-Mrs. Ma for years. I know there are…read moremany places that advertises heavily. Costco is also selling jewelry too. So it's back to relationship and trust for me when buying something that can be daunting and costly if not only expensive. So regarding special orders i.e. my wedding diamond ring (ranging $5000-$7500) I was able to tell Mrs. Ma what I am looking for and in a day or two she will give me a few high quality diamonds to choose from. She would tell you why one diamond and/or setting may be preferred over another in basic layman's term. Sorry her English is not perfect. She offers a nice selection of Hong Kong style jade and gold jewelry as well. 10/2016 They moved across the street, corner of N. King and Maunakea St. - bigger showcase of their jewelry. They share it space with Eastern (Chinese) medicinal shop.

Mrs. Ma is the best jeweler. She is detailed in her work and very friendly. Always gives great…read moreprices and easy to work with. I will always go to Mrs. Ma for my jewelry needs :)

She has a great selection of gold and many services like repair and will buy gold had a broken…read morepiece and she gave me honest advice and price for it.

Changed the battery on my watch. Very reasonable price, had to tip her because of low price.read more

I recently received the most beautiful engagement ring from my wonderful fiancé! I have to admit…read morethat I wasn't much help when he started looking for a ring for me. The truth is, I didn't really have any particular kind of ring in mind. All I knew was that I liked simple and a princess cut. With not much to go off of, my fiancé went straight to Hans to find the ring. My fiancé's family has been shopping here for years (for great reason). He told me that the process was very enjoyable and both Hans and Aja are very accommodating, knowledgeable, and friendly! Hans gladly helped my fiancé pick out the diamond while explaining to him the different quality categories and what to look for when choosing a diamond. There was a huge catalog selection for him to choose from and Hans is able to find any kind of piece of jewelry you are looking for! With all that being relayed to me as I was not at all involved in the selection/decision making process, I must admit that the ring he picked out from Sasaki Jewelers is beyond perfect! It was the simple, elegant, and beautiful ring I never knew I wanted! The platinum band, smaller diamonds, and main diamond quality is out of this world flawless! It's been two weeks and I still stare at it all day. I get compliments every single day on it! There's even free lifetime cleanings which in itself is so selfless! Thank you so much Hans and Aja for helping my fiancé out and for the perfect engagement ring!

Thank you again Aja for another beautiful piece! They have great quality and i say wholesale…read moreprices. Sasaki jewelers is way better than any mainstream chain!

Just dropped by this morning hoping to find someone to restring a tahitian pearl necklace and…read morebracelet set. They were so kind and quick to help with an amazing price point as well. Dropped them off this morning and she said it's even possible she could have a turn around time of this evening - SO GRATEFUL SO HAPPY

For the *highest* quality of diamonds, sapphires, emeralds and jewelry, KD JEWELERS is *the* place!…read moreKen, the owner, is an incredible jeweler who is passionate and knowledgeable. He takes pride in each piece displayed and will never make you feel pressured. Though he already offers spectacular prices, he is willing to work with his customers. Personally, after working in jewelry for some years, Mr. Ken has -hands down- the best jewel selection on the island. Diamonds are all VVS and up, sapphires in rare colors from red to green to purple that you usually only see in Tiffany catalogues, emeralds in color and clarity you only see at Harry Winston... This place has got what you are looking for if it is a gift for a special someone or a treat for yourself. From purple sapphires, gold Chinese necklaces, gold chains to diamond cross pendants and repairing my jewelry- KD Jewelers is my trusted one-stop shop for all my jewelry needs. As this is a family owned and operated business, it would be a good idea to call prior to your visit to make sure they'll be open during their listed hours. You can find them in the Topa tower across from Aloha Tower Marketplace and they validate your parking!