For the record, this Zara was closed for 6 months for remodels. It is practically a different store now and is more in line with the Zaras of now. I have started to actually try to put together outfits and good ole fast fashion Zara has helped me get into it while not absolutely breaking the bank. This is the first time I've come to this Zara since the remodel and the space feels so much more open now. Almost too open where it feels like you have to wander so far to find anything. It's significantly cleaner and organized than in the past. I got a few things and when I checked out, they have that new autocheckout system where you drop it all in a box and it somehow knows what you got. I'm not the biggest fan of that system, but it's better than waiting in a disastrous line. Shoutout ZARAMAN for having some cool clothes for me. RIYL: A more organized store that still the same fast fashion malarkey you love read more

This is probably the worst Zara I've ever been to. Any other Zara store never has insane lines to enter the store or the checkout. Plus other Zara's have a much nicer collection of merchandise for sale. Every time I come here, no matter if it's a weekday or the weekend, there's always a long line that makes you really not want to buy anything to stand in the long lines. The selection at this store is nowhere as nice as other Zara's. The fitting rooms are also always closed so you're even more reluctant to buy anything. Too bad this is the only Zara in Austin. read more

Zara - Long line on a "good" Saturday afternoon - Women's Clothing Near Me - Austin, Texas

Here from California. Had to step out to use restroom. Asked them if they could hold an item for je. He said No firmly and no customer service. read more

Not the friendliness staff. Long, slow lines. Consistently low inventory in kids section. Love the clothes. Easy to return clothes when needed. read more

H O R R I D The fact that this is even being called a Zara is embarrassing to the brand as a whole. The layout and TJ max vibe with clothes crammed into every corner (including the ground) and SMELL (like actual dirty fart) is atrocious. Lines are always long and understaffed. Those who do work here are a mix of survivors and those who can't be bothered. I truly love Zara but can only tolerate online over this domain location which is deeply unfortunate. For the prices - the expectation is at LEAST to be the Zara standard. This is a glorified outlet at full prices with the added bonus of smelling like doo doo when you leave. Just ICK. read more

Zara is a great brand but this location is always filthy, clothes everywhere and today the fitting room was closed.... Everyone has completed their shopping and wanted to try on clothes and then couldn't try them on. Clothes were just being tossed to the side because we couldn't try them on. Who wants to shop if they can't try on clothing? If you shop from here, you may as well shop online. read more

Here's a clear example of what I mean in my first post:I went in to return an online purchase. I had 7 customers in front of me in the returns lines. .....It took more than 45min....to get to the counter. read more

This is probably one of the worst Zara stores I have been to. The store is usually not packed or crowded up on walking in and there is still a line in the hot sun. The are always out of inventory and the store is very disorganized. There is usually only one register open which makes customers very impatient. read more

Zara - The Line - Women's Clothing Near Me - Austin, Texas

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This place has a great section for men, every time i go i always end up purchasing something. Items are expensive but if you can't afford them just stick to h&m it's across the street. The girl upfront was super sweet and friendly. read more

Online ordering from Zara is VERY FRUSTRATING!!!! I ordered a size 6 in jeans and they sent me a size 4! I emailed the company and they told me they could not wave the return fee although it was THEIR FAULT! Not happy about his at all. I know it's only 5 bucks but seriously?!? If you send me the wrong product I expect a replacement. Especially since Zara is such a big company I'm sure they can afford it. Don't have a Zara near me so looks like I'll be paying an extra $5 + fees for nothing... read more

Poorly ran business shouldn't claim to be open and available at 10AM if at 10 :30 the doors are still locked read more

I've been a regular at this store since it opened and it's sad to see how I will never shop here again. We all know customer service went downhill after the pandemic, but instead of bouncing back like most places, it manages to get worst daily. This weekend was my 3rd attempt at returning something and due to the 30+ people waiting in line just to get inside on a 100 degree texas day, that was another hard pass for me. The first time I tried I managed to get inside without a line to get in, only to witness the longest line I have ever seen inside here, 50 people at least waiting to checkout or do a return. It makes NO sense how they do not have a separate returns line. As always there are workers hanging at the mens checkout being useless. When I asked if I could return something this catty girl said no very nonchalant and when I asked why not she was super sarcastic stating "sorry I can't my manager is like right there"... also this manager looked young as hell which I understand is common at retail stores but come on corporate, have the multiple back to back 1 star reviews not sent the slightest hint that maybe it's time to hire an actual grown up who knows how to manage a circus store with actual customer service? I'm no hiring manager (actually, I am) but just a suggestion! I think their interview process is the following: 1. Do you have RBF? 2. Are you an aspiring influencer with no real education? 3. Walk me through a scenario where a customer was mad and they left even more mad than when they got there? Just stay far away. read more

Last Sunday, was the last day I will ever in life shop at Zara. You have Maria Rivera, general/commerical manager, who is very unprofessional. She speaks in Spanish to other employees and talks very poorly of you if you don't comprehend. The two cashiers, one with all black hair is racist and ghetto, along with the other one with blonde brown streaks. They both got super defensive and yelled at me for requesting for the manager. Then as I am checking out with rude Maria, she acts like she cant give me handshake when greeting her along with a contact number or email for her boss to let them know how degrading and unprofessional they are. She hands me a generic email. On top of the short fat male caucasian security rental cop guy rudely interrupts me to tell US to tell me to leave the premesis now without even asking whats going on and this is as Maria and I are checking out and Maria didnt say anything but "I see what hes doing and yes that is wrong" but ignores his behavior and says nothing to the security rental cop. Thankfully I have this all on tiktok! Take a look: https://www.tiktok.com/t/ZTF5oM7oq/ This was all over me asking them to honor a price that showed on the item I wanted to purchase that had a clearance tag over the original price. Zara you need to fix this asap! read more

This place has the worst customer service . wait! They have none. Rude x1000 If you can't be nice why work in retail? Work as a trash picker instead. I will never spend another dime at any Zara stores thanks to this one. I have never seen rudest cashier in my life, oh yeah when I mentioned it to a manager his reaction made me realize he isn't really smart either. Entire Store smells like someone's dirty nasty feet . GROSS YUCK i want to vomit just thinking about my visit there yesterday . I say boycott that Zara for good . Imma out read more

Want to know what you're missing at the Austin Zara? NOTHING!!! BECAUSE THE BAD REVIEWS ARE TRUE***** ***Most unsympathetic managerial staff. Unhappy & unfriendly people.*** I went in on a Tuesday evening and because they were understaffed and had no one to run the dressing rooms I purchased several outfits to try on at home. The next day I came back and could not find my receipt. Distressed, I asked what other solutions there might be for either store credit or exchanging the items. The manager stood there with her arms across her chest, completely uncaring that this was distressing to me, and basically told me there was nothing she could do. Then she gives me the Zara customer service number to call. When I ask what store, she says Austin. As if I don't know the city I live in. OK, I say, what about a store ID? We're the only Zara in Texas, she informs me in a snarky tone. This manager simply could not be bothered to give good customer service. Zara, WTF? Can you just not be bothered to train your managers to have a little bit of people skills? I'll never go back to this location. And BTW, when I called and spoke to Zara customer service, they were so nice and so helpful. Why the discrepancy? read more

Really expensive and well known place but horrible service and area. Clothes everywhere and saw a beige jacket with a black stain like it was stepped on. I don't know if it's cause of Black Friday sales but it was absolute chaos. Workers are always rude, but its like that at every single Zara I've gone to. The clothing is way to expensive to be on the floor thrown around, changing rooms were disgusting too. read more

I try to be patient with all customer service bc I truly value their work but this store ticked me off. Some Staff is rude, place always has a long line with plenty of on floor staff to help. Low inventory and not clean. I hope I don't have to go here again but if I do for some damn lame excuse to want to be treated like an idiot, I'm getting a picture of the rude ass cashier who doesn't know how to ring up people without giving off I'm privileged and I can't be bothered vibes. If you don't like working retail, switch careers hun it will make you more manageable! read more

Almost always the dressing rooms are shut down. Randomly closed without an explanation. Closed another day because no AC. Today no WiFi therefore no returns. It's a joke. Employees managers all just don't care. It's horrible read more

YIKESSSSSSS. Littttterally worst shopping experience. Honestly could get a better experience at Walmart. Only ONE register open, a second one open in the men's department that people are randomly pulled to from the big line? So unorganized and not efficient at all....just creates one unnecessary ginormous line. Plus, the inventory is super sparse and honestly no where near worth those lines. Staff is extremely rude. I'm not kidding when I say ALL of them. Who is managing this place?! Awful. Super disappointing, especially when this is the only Zara in Austin. You're better off shopping online read more

I do not understand why the dressing rooms are not open-covid restrictions are over? Also, why are their not more registers opened...? There's two employees talking at the door and I'd say 20 people in line? I guess Zara doesn't want to stay in business. read more

Wow these lines! The store has only been open for an hour but because they have a total of three registers, the line has (not kidding) 30 customers and wraps around the store. And no social distancing, so please don't say "the line looks long because people are six feet apart". Staff is totally grouching and because the layout is so bad, they're spending most of their time walking between two cash wraps. read more

Zara - Women's Clothing Near Me - Austin, Texas

Should get no stars. The line takes an hour and they closed the fitting room at 7pm when it closes at 8pm. Do not go here it's ridiculous

They would not let me use the restroom (they have two of them). I could see both restrooms. I guess they are for employees only, they never made it clear. The employee directed me to use the restroom at another store. Don't waste your time shopping at Zara, just shop at the other store, where they treat you with respect and let you use the restroom. read more

The selection is mediocre and the lines are just so long. Here's a tip if you want to return but lost the receipt because they are quite strict with their policy - call their customer service line and they will email you your receipt! Customer service line was stellar. read more

If the hours online say they open at 10, then they need to either open at 10am or CHANGE THE HOURS ONLINE. Seriously. There was a group of us standing outside and majority of us took a break away from work to run in or return stuff and ended up wasting a break. Seriously- please update your info. It's inconvenient read more

Only giving a 2 star because the clothes are great but it's ALWAYS long AF!!! Plus never enuf people at the register. Horrible

Looks like a hurricane ran though this location! Clothes all over the place and the floor. Waited 30 min to get into the fitting room and 40 min to checkout. Both cashiers were doing more talking to each other than working. Don't understand why the men's side registers closed when there are 22 people waiting to checkout. Where is the manager? read more

I have this love/hate relationship with Zara. I have so many shoes and clothes from here but the customer service is not up to standard for a store of this type. I've found myself going to a department store or ordering off Zara's website just to avoid some of the service at this location. Occasionally you will find someone who is willing to assist and is kind but usually the staff can't be bothered. This isn't a norm for all Zara stores, just this location so don't let it deter you from shopping. I love a lot of the selection here and have had a lot of fun with the designs. read more

Zara - 70% off sale - Women's Clothing Near Me - Austin, Texas

This Zara is always in terrible shape. Clothes thrown about everywhere-on the floor, behind racks, or halfway hanging off of the hangers. Employees are less than helpful. I've been to Zara's around the country and around the world... and everywhere else it seems to be a luxury shopping experience. However, the experience at this particZara is always dreadful. read more

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I love shopping at Zara but this store makes me never want to go again. If it was my first time at Zara I would certainly not go back. This store is always a mess, they don't have nice clothes. I've tried to go 3 times and I always leave empty-handed. Just do yourself a favor, don't go there. read more

The most disorganized, crowded, trashy Zara I've ever been to. Cash registers rarely work, lines forever long.

One of the worst customer service/ cashier ever. I've read all the bad reviews beforehand and I actually experienced it all in one visit. Worst was the cashier. Where do they pick up such $!&@. No greetings, no eye contact, nothing. They must have a clown for a management. Sticking with online. read more

I was there in the line I was the 3 Customer since5:40pm to 6:34 pm the The Kesher saw me and she couldn't not till me there is another line the Manager she has to come till me there is another line for customer read more

RIDICULOUS customer service ! The idiots today there left € signs on a cute shirt I got. The teller of course , scanned the $50 and I told her it was marked at 29. "The manager" told me " that is Euros!! With her stupid attitude usually received in this store . Then I asked her if they were talking Euros as currency ( knowing she was just going to throw shade ), and she said it was left from the shipment . So I told her ( again , just to experience the BS, ok then the short is not $50, is $30 as per the euro value , and boom, "the manager" exploded " do you want the shirt or not ? Just took one and of course she placed a hold of 7 days on my credit card already processed. The place is a joke ! Specially when you are SPANISH AND KNOW ZARA IS THE CHEAPEST STORE in Spain .lol Somebody please, knock this corner store at the domain and get a real ZARA! read more

This store at the Domain in Austin has the WORST customer service I have ever experienced. I came in this weekend on August 27th around 11am to pick up some items. No greeting from any of the employees. Then at the counter, no hello, no did you find everything ok, the person barely made eye contact with me or any attempt to make my transaction seem pleasant. I then had to go back in the next day to return the items I purchased. I came back on August 28th around 5:50p. Once again, no pleasantries. It's seemed like I was doing them a burden. There was barely a thank you when my return was finished. I'm not going back and won't recommend you to anyone. read more

Worst Zara I have ever been to and that includes European countries and different states. Customer service is not good and the store usually looks like a herd of animals ran through it. read more

Love Zara clothing but this store is ridiculous. The dressing rooms are NEVER open so unless you wanna risk it and stand in the longest line to buy the clothes you have no idea are going to fit or not, just to have to come back to stand in another line out the door to return them it's not worth it. I don't think the dressing rooms have ever been open when I go. And the lines are SOOOO long bc of returns. Definitely avoid if possible. read more

This is the worst Zara I've ever been too. Came here yesterday for a return. The line was wrapped around the whole damn store. The cashier who helped me was soooo slow! Taking her sweet time with every client lol I was like you have to be doing this on purpose? And in between each item she would literally pause and chat with her co worker next to her while holding my item as if there wasn't 60 people in line waiting behind me. The store is small and the styles are tacky. Probably geared towards the" Austin customer". Never coming back here again. And Deleting the Zara app from my phone NOW. That's what I get for shopping fast fashion. read more

Get it together Zara... How is it that Austin is the 11th largest city in the US and we have the worst store in the entire world. The staff is slow and untrained. read more

Sharing this in hopes it gets to management. If your store closes at 8, and I'm at the checkout checking out $350 worth of clothes, and it's 7:57, don't tell me you can't check stock for one item I have in the wrong size because you're closed. Definitely don't, when I proceed to take a photo of the tag so I can look it up online, then tell me that a lot of things are only in stock in the store? I said, wait so can I have you check this one thing for me? The girl said, sorry we're short staffed as a guy stood next to her doing nothing like she couldn't have cared less. So rude and for what read more