Help! Had to return one item and was forced to wait online for half and hour. I had planned to use that 30 minutes to walk the upper level for exercise. Instead the only thing I got was exhaustion. The customer service was disgusting with the return line moving like a snail. Will not step inside this place again. It was not even on a weekend! read more

Nice clothes at great prices but who has time to wait on a fifty person line for an hour to buy a pair of jeans. Hire more workers and stop being greedy. Treat your customers better read more

This is my go to restaurant whenever I just want to eat me a big large bowl of butter chicken they are always very professional and will show you a wonderful, elegant Indian cuisine. The servers meet you with a smile, and they greet you with grace when an excellent experience. read more

The cashiers here pretend to return items and then steal them. One of them started to act aggressive and began coming uncomfortably close to me, stepping away from her register to do so today, all the while stating "I'm not letting you belittle me" when I was telling her that she provided me with blatant misinformation regarding a return order email. She was quite a larger person, and I felt very physically uncomfortable. Please avoid this store, most of the customers that walk around inside look as though they're about to commit theft and the very slow cashiers actually do commit theft and then act physically aggressive towards customers. read more

Went in with my wife and daughter, found 2 sweaters, and waited behind 11 other people for 36 minutes with only 1 register open and 7 employees walking around the store ( saw the line, but did nothing to assist). I bought a time share that took less time than this nonsense. Just awful, shame on them. read more

The place is legit. If you're here to "invest in the clothes " then yes , it's awesome. If you're here to complain about prices and trying to change price tags cause you're not able to invest , then don't . Feel bad for the staff as I've seen a lot of crazy moments where a customer holds the line for too long. Maybe that's why there's huge crowded lines? Then again, there's not enough staff to cover and their policy is a bit outdated . The blame is 50/50 here! read more

Not even 1 star it's because I have to . The fitting room girls are so rude and unprofessional I was there for more than 15 min waiting for her to go get my item . She keeps looking at me like laughing that I'm waiting and they are about to close . If just don't want to work do not come . Stay in ur house where someone is probably tolerate ur attitude . The girl next to me ask her something and she answered her with bad attitude and ignore her. Feel so bad for her . read more

I returned a pair of pants today using the same Zara bag from yesterday. The cashier told me to take the merch out of the bag. I asked why? Isn't that what you normally do in this store? She said they NEVER touch returned merch bags. It's the customer's duty. I never heard of this in any retail store. After the transaction was completed, the cashier left my new purchases on the side pushing it and telling me: here- take your items, giving me an evil eye while smirking. I asked her to place them in my bag and she refused, yelled at me and kept saying no. Eventually the cashier next to her who gave his name while she refused, urged her to place the items in my bag. She still insisted I should do it. Continued to be nasty. Alex placed the items for her. A customer on line witnessed the entire episode and complained, stood up for me telling the female cashier her attitude was disgusting. The cashier told her it was none of her business. The lady on line told her it is everyone's business and she should not work at Zara with that disgusting behavior. It escalated to speaking to the manager of the store. The cashier refused to get them and told me go find them yourself. The manager refused to give the name of the cashier telling me she needs to protect her?! Really? What happened to protecting the customers? When I inquired about store policies regarding bags: the manager said they never touch return bags. This is a lie. I've been shopping at this Zara location for a long time. The manager made an unbelievable excuse saying they want to ensure their employees are not touching dirty tissues or concealed weapons that could possibly be in the return bags or online shipping boxes. Everything both cashier and manager said were lame excuses for poor behavior. The cashier needs to be fired and the manager should get demoted. When I asked for a digital receipt- I was told they don't give those out. To my surprise when I checked my email inbox- there it was. These employees should not work at this Zara location. Worst Zara shopping experience! The entire store of customers were upset at the cashier and that's too bad. I always liked this Zara location until today. read more

Zara - This is the employee that refuses to touch bags. - Men's Clothing Near Me - Paramus, New Jersey

I been waiting for 15 minutes and only one employee is on the check out section ! Their is like 4 girls just hanging out around the cashier helping no one !! And they also have attitude to costumers read more

Zara - Cashiers - Men's Clothing Near Me - Paramus, New Jersey

Our first visit, Saturday, March 14th, to the GSP in Paramus was an ok experience where it took 20 minutes to get a pair faux leather pants, and they were the wrong size. They were able to quickly retrieve the right size for us to purchase. The manager really had such an excellent attitude, assisting customers and being attentive deserves these five stars. Unable to try on clothing due to COVID19, he handled the situation with grace. We went online to Zara.com to order more of the same on Saturday night, the order arrived Monday before noon - free shipping too. Thanks Zara, you have loyal customers here! read more

don't shop at this place !!! bought these pants that I loved but when I got home I realized they we're ripped-- drove to the store the next day (in-spite my very busy life) ... the manager wouldn't exchange it and said to call costumer service. Why ?!?! Why would you sell a damaged product ?!?? I was inconvenienced and now stuck with a ripped and damaged pants !!! I'm sooo angry - I'm never buying anything at this store ever again!!! read more

As an avid shopper at Zara both internationally and in the US, I was very disgusted with my experience at the Paramus NJ store! After shopping on the 17th at another location I was sent to Paramus and told that this store had "an abundance" of the item I needed in stock. After not seeing the item/ size I needed on the sales floor, I asked an associate and was told they would find it in the stock room and it would take 15/20 minutes. I spent that time shopping in the store; however, after over 30 minutes I asked if they had located the item and was told they were still looking for it. I continued shopping and about an hour later I asked again, and to my surprise was now told the item was not in stock. I then asked to speak to a manager, and the associate walked away from me. I then went to the register and insisted on speaking to a manager after being completely ignored. The cashier sent the manager over and I explained to him that I had come over 40 minutes away, explained my negative experience on the sales floor, and stated that if I was told the item was not there from the beginning I would not have waited there this whole time. After telling him this was not acceptable and my children have all worked in the retail industry, and noted that his time is valuable but so is mine... he finally decided to look on his phone for the item. He saw that it showed as though the item was in stock but for some reason they were not able to locate it. He said to wait a minute to see what he could do. Before trying to locate it he went over to his associates in front of everyone in the store, without showing any discretion whatsoever, and proceeded to say "don't worry it's not about you, you're fine." I didn't appreciate his unprofessional demeanor implying that this is my fault. After less than five minutes the manager shoved the item towards me and promptly walked away, without an explanation, without an apology and without any regard to the valuable time that was wasted. I then was forced to wait at the end of the line, and when I finally got to the front, the cashier even acknowledged that I should not have been forced to wait and stated "you should not have had to wait an unreasonably long time." I then stated "maybe they should make you the manager of this store, because clearly you have better customer service skills." I love Zara, my whole family loves Zara, and to be treated this way by management, no less, I'm completely disgusted, and if I could leave this store 0 stars I would! read more

Been to this location many times since they opened and today proved how terrible their customer service is beginning with shitty worker's attitude, horrible management who just refer you to corporate. They're racist, shit talking worker named Daniela who talks shit behind your back and can't own up to her shit when confronted. Honestly just an overall terrible staff who hire shitty people. After all misery loves company. read more

Staffed by thieves. My son shopped here and attempted to return an earlier exchange. (I boycotted them a long time ago because they steal returns, claim you didn't return items to them and refuse to refund you.) The manager said the item was final sale even though no one mentioned it to him when he bought it and it wasn't written anywhere on the receipt. My son asked them to show him where it says final sale and the manager said "it's final sale based on the code, the cashier said it to you when you bought it." Well no she didn't first of all, and the manager wasn't there so he wouldn't even know, and secondly a code on a receipt is meaningless, how can anyone but an employee recognize a code means final sale. The manager refused to refund or even issue a credit. Stay away from these liars, and only use a credit card when shopping there, so you can dispute the charges when they steal your money. read more

Not sure if it was the day, but I only saw two employees on the floor. The manager was kind enough to help me and assisted me with what I needed. I just didn't think I would have to wait 20 minutes to ask if an item was in stock. Also, I'm not sure if this is Zara's look, but why are all the coats spread out throughout the store and not in just one section? It makes it difficult to shop. read more

I was shopping for my boys yesterday 9/30/2017 at the Zara store located in Garden State Plaza Paramus,N.J. horrible experience plus very rude and unprofessional staff. The manager at that time named *Junior* who refuse to give me his last name and walked away in front of the of all the other customers. Very embarrassing I was with my kids shopping for school. I asked Junior the manager for help at the cashier since they didn't have a cashier at that time and Junior says he didn't have access to the registers. Junior told me the cashier was on break and she will be back in 45 min. I left the store and came back 1/2 hr later and I see him at the same register helping others. I walked to Junior and told him how he did told me before he doesn't have acces to registers and he didn't have an answer. At that moment I asked for his last name and he turn around and walked away. Zara is a beautiful store which we are very happy with and people like Junior shouldn't be part of Zara team. Junior needs to be retrained. read more

I went today to get some currency exchanged and to my delight, Zara had finally opened! I was thrilled when I walked in and saw how big it was! It's two floors, men's and children on the bottom and the entire top floor is women's. This store is carrying some very unique pieces, which is another huge bonus as the smaller stores are limited. I couldn't resist and picked up a couple of pieces for my trip to Venice. It's next to Nordstrom. The only reason I didn't give it a 5star was because the fitting room staff didn't do a great job of assisting me with sizes. Other than that, this store will see a lot more of me! read more

Zara - They finally opened! - Men's Clothing Near Me - Paramus, New Jersey

General Zara review- highly recommend everyone skip shopping with this company. Their exchange policy (even for size) is impossible during COVID. Online you are directed to exchange at their store. Difficult to get help in store once you are able to get in due to COVID restrictions. Determined the product is not carried in the store, so then redirected to online help. Phone call with customer service rep reveals that original purchaser must call to get the exchange (since it was a gift from someone else). THEN, original purchaser calls & is told that I needed to call since the product was shipped to my address. So, after all of this back & forth, and run around due to Zara customer service incompetence, now am told that the product exchange for size cannot be accommodated because it is outside of their 30 day exchange window. I WILL NO LONGER PURCHASE FROM ZARA read more

THIS PLACE NEEDS A NEW MANAGER! What a mess! As others have said, I was also excited to see this store. I am not a mall shopper but had to go to the Westfield Mall in Paramus for another reason and ventured in. Hole smokes! I have rarely seen such a mess. Clothing on the floor, sizes askew, and workers oblivious. To make matters worse when I scrounged around and found something to buy there were no registers open in the children's area and I was told to go upstairs to the adult section to check out. The line up there was obscene. No thank you! Zara management, what is wrong with you? Do you read reviews? read more

The dookie of all Zara's. At a prominent mall this place manages to have a mess of clothing piles throughout, unorganized racks, lengthy checkout lines at all times with max two registers open and miserable employees. The worst. read more

Why is there no option for zero stars?!?! Also, I was not surprised that someone else had already put in a complaint about Junior who supposedly is the store manager. He demonstrated absolute bad customer service and lack of professionalism in front of all his staff. Not a very good example to set and way to run a store. Zara should be ashamed to have such employee give them a bad name. Very unfortunate. read more

4 months ago on Halloween weekend I went to this Zara location and purchased a coat for $149. I stood in line for 30 min and when it was finally my turn and I swiped my credit card, all the sudden their pin pad froze and was asked to swipe the card again at another cash register. I asked the cashier and the manager to make sure I wouldn't get double charge as I don't live close by and have very busy schedule. They promised me that it wouldn't be double charge. And of course all lie - few days later it posted as double charge on my bank statement. I printed out the bank statement and brought it to the store. Their store manager, Tee, told me first that she cannot do anything about it and that I must reach out to corporate customer service on my own. In a friendly way I asked her if she could call for me instead as she is the manager and fully aware of the situation. Something I thought will be resolved quickly will now become a nighmare of stress and frustration for the next 4 months! Tee did reach out to corporate customer service, asked me to call them back with a reference number, sent them all the paperworks and information they needed and nothing got still solved after waiting 2 weeks. I called back again on my own I was told that at first that nobody reached out to them despite having reference number provided by the store manager, and then going back and forth with them weekly which was time consuming and very frustrating not getting my money back as promised, I decided to dispute the double charge transaction with my bank. I got the temporary credit from my bank until it was taken away after returning the item I purchased (wish I took gift card instead had I known what would have happened), and prior of the return I was told that the bank wouldn't take my credit away as it is separate from the double charge and of course the manager and cashier lied once again to me. I called back the store, and the manager said she can't do anything about it and had me speak with the lead cashier, Gina now. I went back to the store and as usual slow and rude employees. Gina called corporate customer service on a 3 way call with me and explained the situation to them again. We were told that in order for me to get the money back I must cancel the dispute with my bank, even though they at first told me I must go thru my bank and dispute it. Once I did cancel the dispute and sent them proof of this I received phone call from corporate customer service a week after and was told I need to do different. I got frustrated and called Gina back. Once I called her back she directly transferred me over to a male worker and I told him in a nice way if he could please have this issue solved and want my money back and they need to help out immediately as it's been taking 4 months and getting way out of control. Upon arrival to the store I waited 20 min for him to meet me by the register, and once I arrived he refused to greet me with a handshake (even though I was showing a smile and introduced myself) and I then turning my head I saw 4 security mall officers and police officers. He told me that the reason he called is because Gina felt "scared and threatened" - obviously because she couldn't do anything about it and also because Zara corporate itself is horrible. I have never been anything but nice to Gina all times. Very embarrassing and akwardly I was told to leave the store and that I'm banned from going in to any Zara store - DESPITE THEM KNOWING WHAT HAPPENED, ME BEING NICE ALL THE TIME AND THAT THEY OWE ME THE MONEY FOR THE PAST 4 MONTHS WASTING MY TIME, EFFORT, MONEY AND CAUSING STRESS AND FRUSTRATION AND NOW EVEN SCARED GOING NEAR THAT PLACE! Zara corporate after I reached out to them apologized that they called the security officers and police on me for no reason, did finally credit me back the money, but that "based on corporate decision" still banned from visiting any Zara store. BUNCH OF CROOKS AND IDIOTS ALL OF THEM! I should have filed a report on the entire store and the store employees should have been fired over this and they even shared their cell phone number of which even according to them could get them fired as they violated company policy! read more

Please explain why is there always a line at the cash register and there are never any sales people to help. There is less than 10 people in the store but they are always on the paying and returning line. No customer service. I guess you get what you pay for. read more

low quality , terrible customer service.Return policy is very bad. up stair cashier always closed and there is a long line in downstair.

Although the fashion is on point the level of service here is atrocious. Figure out how to run a business - employees look miserable.

The employees are the most incompetent people ever. Returned 13 items, my receipt showed 12. Asked them to figure out the missing unscanned item- took 2 employees to look through my returned items they both kept confusing each other. Ultimately I asked them to make sure that the 3 pairs of jeans I returned were on the returned receipt because they cost $50 each, everything else was on sale so I would've kept it moving. She assured me all 3 pairs were returned. 25 minutes later I got my emailed returned receipt (with actual pictures of the items) and naturally one of the $50 pairs of jeans was NOT on there so the employee took them but never scanned them as returned. $50 loss for me. Not the first time Zara has screwed me over. Hate this place! read more

Started on the first floor to get some clothes for my kids. Was told I had to go to the second floor to pay. Huge line with 2 people working the registers and the rest of the employees walking around dragging their feet pretending to be doing something. My blood boils when I see this type of management. read more

I am a loyal customer of Zara for years and I really like their style. However their customer service at this location is horrible. Recently I purchased a leather skirt but later when tried it on at home found out it has stains. I brought this never worn damaged item with all original tags to the store and thought at least to get a store credit. The rude manager (who shouldn't be working in retail or any kind of customer service) informed me that since I don't have the receipt she can only exchange it for the same item. They didn't have my size in any color. So basically I have remained with damaged item I cannot wear. The manager didn't care and said I can call the headquarters all I want, also that I am the only one who had a problem with the quality of the item. Really Zara?!! read more

Zara - New skirt with stains that Zara refused to exchange - Men's Clothing Near Me - Paramus, New Jersey

Very rude! I just hung the clothes on the hanger after I had gotten out of the fitting room and a darker skinned women who works there and is large built made a nasty face. As if I threw it on the floor. They are awful. If they want you to spend the money they should be a lot more nice to there customers this attitude is not working for them. read more

I would give this no stars if I could. I have never before experienced this terrible customer service. I tried to return a pair of pants for my daughter that I had bought. I had cut the interior tag out, because she is 15 months old, and had no plans of returning them but when the tassel on them disintegrated and the pants started shedding after 1 week I had to bring them back. The kids manager refused to accept the return or even tell me his name. He would not accept the return because I had cut the tag out. Obviously I cut the tag out before I thought their cheap product would fall apart. I am never shopping at Zara again. read more

This store has the worst customer service in retail. They don't do price adjustments and if you want to return the item and buy it again you have to get the item off the floor. Cheap clothes with bad policy and service. I will never set foot in that store again. read more

What a difference between the US version and it European version. In Spain the clothing styles are modern and cheap. Here, it's just another place. Disappointing read more

Please be aware! I always have the same issue with this store,everytime I go and shop there I have to go up to the second level and wait A VERY LONG TIME to get to the checkout.I got really upset and decide to take some time to speak to the manager.He didn't wanted to tell me his name but he was a male,light skin,Hispanic medium built.I told him why is it that everytime I come you guys don't have the cashiers open,I have to go up and spend more than 30 minutes to get checked out.He gave me a really rude attitude and said we always close these registers at this time and you have to go up and pay there and there's nothing I can do.I find this really ridiculous because I seen MANY WORKERS JUST WONDERING AROUND AND SPENDING TIME HANGING CLOTHES.I hope they fix this issue and find a manager that can manage this business in a more professional way.I don't understand why Zara hires people who don't like to work there and clearly don't care about the customers who go and spend money to keep the company going !!! read more

This place is horrible, they don't treat the employees or customers right. They overwork their employees and don't show them basic respect.

I went to Zara on the second floor today to exchange men jacket to couple of items for me. At the register SA did return first, canceled it, did exchange . After that he asked if i had CC i used for purchase with me to credit me back the balance, i said that card is blocked after fraud transactions, but i have new card and its a same account. Said he only can give me a store credit. I refused to take a store credit, since i just bough item a week ago and had proof of purchase. I asked for a manager, she was insisting on a store credit too. Then she told me to call customer service ( i though they all are customer service). I asked them to put money on my blocked card, they said it wont work . I asked to try, they said transaction is already canceled. Then i went downstairs to Zara kids and gentleman at the register took a return and i got money back on my card. That easy! Because of those people on the second floor i was late to work, frustrated ,had horrible experience . Tomorrow corporate office is getting phone call from me . They need to train their managers on the registers and how to treat consumers. read more

I visited this location to exchange a shirt I had received as a gift some weeks ago. The shirt was too small and I didn't like it. I chose another item equally priced, as they did not have the original shirt anyways. The cashier proceeded to tell me that because I didn't have a receipt, I couldn't return or exchange it, and even told me the only thing I can do is get a different size of the same shirt (A SHIRT WHICH THEY DID NOT HAVE ANYMORE). The "policy" wouldn't even allow me to get store credit. The manager was no help either, she suggested I call customer service, which would be a complete waste of my time. Definitely was not going through all the trouble for a $20 shirt. I felt blowed off. I left the item on the register and walked away. The manager wanted me to take the shirt with me because they "couldn't keep it"z What am I going to do with an item I don't like?? Do not recommend the store. They gladly take your money when you purchase an item, but don't help you when there's a problem with the purchase. Zara unfortunately does not accommodate their customers. read more

if I could give you ZERO stars it would be great. Their management and customer service was the worst I have ever experienced. Every Zara store I have been to had an amazing staff but for some reason in this store even the managers have an attitude. Fix it. read more

Jesus helped me really well, he was the quickest cashier on the register as i had gone in several times and he had the best interaction I've ever had in any store. We need more employees like jesus around the nation, he is a brilliant employee read more

They honestly suck. I love Zara, but the one at garden state plaza is awful... no employee that has been working there a while is helpful, they are rude and it's always the same people that continuously aren't ANY help. The store gets a mess and they aren't doing great at keeping It organized. I want Zara to burn to the ground read more

Very poor costumer service at the Westfield Garden State Mall store. Employees requires tons of training especially those assigned in the fitting rooms.Better order on line. read more